Join Our Team

Job title: Customer Support Representative – Walk-in Drive
Work Location: Ebene, Mauritius
Experience:  0-6 Months (Freshers can also apply)
Education Qualification: SC (School Certificate)
No of openings: 30 Openings
Walk-in Date: 5th, 6th and 7th March
Time: 10 AM to 5 PM MUT

Roles and Responsibilities:                                                                                         

  • As part of our team, you will provide a premium telephone and email service to our customers: private customers, professionals and various partners
  • You will identify the needs and priorities of customers, in order to offer an adapted solution to their expectations
  • You will make quotes, manage negotiations until the reservation is validated and additional products are sold
  • You will guide the customer throughout the booking process until the vehicle is picked up: modifications, cancellations.
  • You will guide the customer throughout the rental period: various information, questions about the vehicle, extension, change of return location.
  • You are available for the customer after the drop off of the car to answer questions and deal with any disappointments.

Required Skills & Desired Skills                                                                                  

  • Experience:  0-6 Months (Freshers can also apply)
  • Excellent oral and written communication skills in French and English
  • Has or has had commercial training or initial experience in the field of sales or services (tourism, hotels, travel agencies)
  • Prior experience in customer relations is highly preferred
  • Is tenacious and persuasive, with a strong results orientation
  • Good telephone skills and service orientation
  • Demonstrates commitment and perseverance
  • Is dynamic, rigorous, and has a great capacity to adapt
  • Willing to work weekends and shifts

Documents to carry:

  • Updated CV
  • Current employer’s Last 3 months’ Payslip (If any)
  • Attestation letter of your recent employer (If any)
  • Academic qualifications documents
  • National ID Card
  • Utility Bill
  • Passport Size Picture

Apply Now

Job title: Customer Support Representative – Walk-in DriveWork Location: Ebene, MauritiusExperience:  0-6 Months (Freshers can also apply)Education Qualification: SC (School Certificate)No of o…View more

Costa Rica
Posted 3 days ago

Job title: Real Time Analyst
Work Location: Heredia
Qualification: High School Diploma
Experience: Minimum 1 years of relevant experience
No of openings: 3

Job Description:

The RTA is responsible for providing the program leaders support by monitoring agent adherence to published schedules, with the goal of ensuring adequate resources are available to manage incoming volumes in queues throughout the day. Primary duties include conducting research, communicating with stakeholders and leadership related to adherence questions, preparing reports, and handling requests for information.

Also in charge of building reports from zero, optimizing, analysing and presenting results to stakeholders. Strong data analysis with great communication skills.

Roles and Responsibilities:

  • Monitor and manage Intraday activity: Real-Time Adherence (RTA), queue activity and agent utilization to achieve interval service level goals across various teams.
  • Act as point of contact for assessing and responding to escalated issues (tech issues, outages) within established turnaround times. Responsible for coordinating key activities to ensure minimal downtime.
  • Administer volume contingency action plans as deemed necessary and appropriate for same-day events, including but not limited to adjustments to routing profiles and VTO/OT/make up hour recruitment.
  • Complete same day exception requests, break and lunch schedule optimization, and respond to ad-hoc requests within appropriate turnaround times.
  • Deliver intraday and ad-hoc reporting related to the performance of each site including but not limited to shrinkage, occupancy and outstate usage.

Required Skills:

  • WFM basic knowledge (SL, occupancy, AHT, shrinkage calculations)
  • Reporting/ MS Excel intermediate knowledge (create pivot tables, create formulas, Vlookup, If, Index/match, sumproduct)
  • WFM system tool knowledge (Aspect, CMS Avaya, Salesforce, IEX, Varant)
  • Minimum 1 + years of experience in a centralized call center environment with demonstrated exposure to real-time service level management. Experience with WFM systems.
  • Excellent communication skills
  • Strong organizational and problem-solving skills
  • Detail-oriented and ability to multitask
  • Power BI knowledge (desired)
  • Salesforce, Avaya, Aspect E, WFM knowledge (desired)

Apply Now

Job title: Real Time AnalystWork Location: HerediaQualification: High School DiplomaExperience: Minimum 1 years of relevant experienceNo of openings: 3 Job Description: The RTA is responsible for prov…View more

Job title: Assistant Manager/ Manager – Analyst Relations
Work Location: Bengaluru
Education : Any Bachelor’s Degree – MBA is highly preferred
Experience: 3 – 5 years

Roles and Responsibilities:

  • Own analyst responses to showcase organization capabilities for lead analysts. Manage end-to-end participation in analyst studies and coordinate with multiple teams. Maintain relationships with leading analysts for market insight.
  • Identify key industry analysts, research firms, and influencers relevant to Movate’s industry and product services.
  • Collaborate with internal stakeholders across business units and work with practice leadership to understand initiatives and actualize learnings to leading analysts.
  • Support strategic planning and review process through ongoing collection, tracking, analysis and presentation of information related to business priorities, competitive intelligence, industry growth trends etc.
  • Convert open-ended/ multi-dimensional ideas into clear narratives, solutions, or flows on slides
  • Support thought leadership and strategic marketing activities to improve internal and external branding and ensure messaging is coherent with strategic priorities.
  • Support demand generation team on 360-degree integrated marketing campaigns as required

Requirements:

  • Experience in the range of 3-5 years
  • Exhibit strategic, analytical, critical thinking and strong solutioning skills
  • Strong business acumen, ability to understand abstract ideas, perform strategic analysis and delivery through execution with limited direction
  • Knowledge and experience of customer service and IT industry is preferred
  • Attention to detail, with ability to learn new concepts quickly
  • MBA not mandatory but will be preferred

Job title: Assistant Manager/ Manager – Analyst RelationsWork Location: BengaluruEducation : Any Bachelor’s Degree – MBA is highly preferredExperience: 3 – 5 years Roles and Responsibilities: …View more

Job title: Team Lead – Customer Support (Call center)
Location: Temple, TX (Onsite)
Education: High School Diploma
Experience:  2+ years of experience in a Customer Service Role
No of Openings: 4

Summary:

  • Supervise and lead a team of call center representatives
  • Monitor and evaluate team performance to ensure quality customer service
  • Provide coaching and feedback to team members to improve performance
  • Handle escalated customer inquiries and resolve issues in a timely manner
  • Analyze call center data and generate reports on team performance metrics
  • Collaborate with other departments to improve processes and customer satisfaction

Required Skills:

  • Minimum of 2 years of experience in a call center environment
  • Proven experience in sales or customer service
  • Strong leadership skills with the ability to motivate and inspire a team
  • Excellent communication skills, both verbal and written, in English and Spanish
  • Ability to analyze data and make informed decisions to drive performance improvements
  • Proficient in project management techniques and tools
  • Multilingual skills are a plus

Desired Skills:

  • Previous call center team lead experience
  • Experience in a 24/7 call center Supervisory Responsibilities

Job title: Team Lead – Customer Support (Call center)Location: Temple, TX (Onsite)Education: High School DiplomaExperience:  2+ years of experience in a Customer Service RoleNo of Openings: 4 Summa…View more

Mauritius
Posted 3 weeks ago

Job title: Technical Support Engineer GERMAN
Work Location: Mauritius
Qualification: High School Diploma
No of openings: 7

Roles and Responsibilities:

  • Provide support through Voice, Chat, Email & remote assistance (universal agent)
  • Provide WOW customer experience
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Ability to follow processes, meet and exceed KPIs
  • Identify and escalate priority issues
  • Case/Ticket documentation
  • Adhering to standard operating procedures required by the process and organization
  • Awareness of relevant service levels

Required Skills:

  • Excellent verbal and written communication skills
  • Good listening skills
  • Problem analysis and Problem solving
  • Customer service orientation
  • Quick learner

Apply Now

Job title: Technical Support Engineer GERMANWork Location: MauritiusQualification: High School DiplomaNo of openings: 7 Roles and Responsibilities: Required Skills: Apply Now

Recruitment fraud alert

The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.

Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate. As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:

  • We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
  • We never request money for any purpose before, during, or after the hiring process.
  • The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.

Stay safe and stay vigilant.