Join Our Team

We are looking for a dedicated, ambitious and self-driven Customer Success Manager. As a Customer Success Manager you will work closely with our customers, build relationships with them and help them achieve their business goals through the use of our solution and play a pivotal role in overcoming any technical challenges.

Responsibilities

• Assist customers’ technical requests and take care of any technical issues
• Build strong customer relationships
• especially with key customer stakeholders and sponsors
• Provide an exceptional customer experience
• Make sure all deliverables arrive in good order on time and fulfill customers’ requirements
• Take initiatives in identifying growth opportunities
• Collaborate with our team to engage the relevant resources to resolve any issues quickly and efficiently with minimal disruption to our customers’ business
• Achieve and maintain a detailed and practical level of solution knowledge

Skills Required

• A proven track record of Customer Account Management or other relevant experience.
• Experience in managing multiple stakeholders and projects
• A listener who is customer-oriented and attentive to their needs
• Team player
• Good time-management skills
• Experience and strong knowledge in network security (like to have)
• Experience and strong knowledge in network security

Benefits and Perks

• Great environment
• Great offer

We are looking for passionate people who dare to excel and want to growth professionally:

Responsibilities

• Give the best customer experience in the service to the clients
• Solve all possible situations during the service while maintaining empathy and active listening

Skills Required

• Advanced English
• High customer service skills

Benefits and Perks

• Great offer and opportunities to growth
• W@H

Job title: Customer Care Specialist
Location: Ultra Park I, La Aurora, Heredia, Costa Rica
Experience: More than 1 year of Call Center experience
Education Qualification: High School Completion
No of Openings: 200+ openings

Roles and Responsibilities:

• Leverage your project product knowledge and customer service skills to answer incoming calls, chats, and/or casework from Customers.
• Deliver a top-tier customer experience through creative problem-solving and consistent probing to craft accurate & timely outcomes for Customers.
• Conduct procedures to escalate and coordinate the customer response in accordance with the project values.
• Expand your knowledge of the project’s hardware and software weekly through professional development time, trainings, knowledgebase articles, and the experience gained from performing the role.

Required Skills & Desired Skills     

• Proficiency in English Level >B2+
• 1+ years of experience responsible for customer satisfaction and championing the customer experience.
• Success in operating independently and navigating competing priorities in a constantly changing. Environment.
• Proven track record of success navigating and troubleshooting technical tools, for instance, an Apple laptop and Android-based software.
• Strong communication, organizational, and influencing skills.
• Candidates must be willing to work in an onsite setting.

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Job Title: Telecom Engineer
Work Location: Ebene
Experience: 1-5 years
Education Qualification: Telecommunications/Electrical/Networking/ Engineering or CCNA qualified
Shift: 9 hours shift between 8am to 5pm (Central European Time Zone)

Roles and Responsibilities:

• Process Adherence and Activities
• Troubleshoot all Level 1/2 cases from the customers.
• Focus on customer satisfaction.
• Document all communication with customers in the CRM.
• Manage backlog efficiently.
• Notify/Discuss/Escalate with Senior L2/ATAC/TL/Manager on SR’s that require assistance.
• Plan and constantly work on upgrading technology and product expertise.
• Contribute to the knowledge base.
• Understand the SLA’s and work/align style of working towards meeting them.
• Be aware of KRAs and make sure KRAs are met.

Required Skills & Desired Skills :

• 1-5 years experience in troubleshooting technical / Telecom/Networking issues
• Fluency in both French and English
• Ability to work efficiently in a highly demanding, team-oriented and fast-paced environment.
• Ability to communicate and empathize with all levels of customers – executives, end users
• Self-motivated with the ability to dive right in, be effective and make a difference
• Technical: Analog and Digital Telephony, Voice Networking (QSIG/DPNSS), VOIP, PBX, WINDOWS OS, Networking, Routing, WAN

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Job title : IT Helpdesk Specialist
Work Location: Wrocław, Poland
Experience: 1 year

Roles and Responsibilities:

• Installing, configuring and maintaining workstation computer systems;
• Taking care of all errors and issues reported by users or IT team;
• Help with other IT tasks like LAN connections reconfiguration, installing new LAN devices, maintaining server room.

Required Skills:

• Knowledge in desktop and laptop engineering;
• Basic knowledge of networking;
• Good operating system knowledge in Win 7 / Win 8.1;
• Good communication skill in English;
• Min. 1 year of experience working on similar position;
• Must have experience working in a corporate environment;
• To be able to work in shift and to coordinate with the present team member for any IT related issues.

Nice to have

• Technical Certification;
• Win 10 / Mac OS knowledge.

Apply here