Join Our Team
We are looking for a dedicated, ambitious and self-driven Customer Success Manager. As a Customer Success Manager you will work closely with our customers, build relationships with them and help them achieve their business goals through the use of our solution and play a pivotal role in overcoming any technical challenges.
Responsibilities
- Assist customers’ technical requests and take care of any technical issues
- Build strong customer relationships
- especially with key customer stakeholders and sponsors
- Provide an exceptional customer experience
- Make sure all deliverables arrive in good order on time and fulfill customers’ requirements
- Take initiatives in identifying growth opportunities
- Collaborate with our team to engage the relevant resources to resolve any issues quickly and efficiently with minimal disruption to our customers’ business
- Achieve and maintain a detailed and practical level of solution knowledge
Skills Required
- A proven track record of Customer Account Management or other relevant experience.
- Experience in managing multiple stakeholders and projects
- A listener who is customer-oriented and attentive to their needs
- Team player
- Good time-management skills
- Experience and strong knowledge in network security (like to have)
- Experience and strong knowledge in network security
Benefits and Perks
- Great environment
- Great offer
Apply Now
Job Level | 1 – 2 Years |
We are looking for passionate people who dare to excel and want to growth professionally:
Responsibilities
- Give the best customer experience in the service to the clients
- Solve all possible situations during the service while maintaining empathy and active listening
Skills Required
- Advanced English
- High customer service skills
Benefits and Perks
- Great offer and opportunities to growth
- W@H
Apply Now
Job Level | Fresher / Entry Level |
Job title: Customer Care Specialist
Location: Ultra Park I, La Aurora, Heredia, Costa Rica
Experience: More than 1 year of Call Center experience
Education Qualification: High School Completion
No of Openings: 200+ openings
Roles and Responsibilities:
- Leverage your project product knowledge and customer service skills to answer incoming calls, chats, and/or casework from Customers.
- Deliver a top-tier customer experience through creative problem-solving and consistent probing to craft accurate & timely outcomes for Customers.
- Conduct procedures to escalate and coordinate the customer response in accordance with the project values.
- Expand your knowledge of the project’s hardware and software weekly through professional development time, trainings, knowledgebase articles, and the experience gained from performing the role.
Required Skills & Desired Skills
- Proficiency in English Level >B2+
- 1+ years of experience responsible for customer satisfaction and championing the customer experience.
- Success in operating independently and navigating competing priorities in a constantly changing. Environment.
- Proven track record of success navigating and troubleshooting technical tools, for instance, an Apple laptop and Android-based software.
- Strong communication, organizational, and influencing skills.
- Candidates must be willing to work in an onsite setting.
Apply Now
Job Level | 1- 5 Years, Fresher / Entry Level |
Job Title: Telecom Engineer
Work Location: Ebene
Experience: 1-5 years
Education Qualification: Telecommunications/Electrical/Networking/ Engineering or CCNA qualified
Shift: 9 hours shift between 8am to 5pm (Central European Time Zone)
Roles and Responsibilities:
- Process Adherence and Activities
- Troubleshoot all Level 1/2 cases from the customers.
- Focus on customer satisfaction.
- Document all communication with customers in the CRM.
- Manage backlog efficiently.
- Notify/Discuss/Escalate with Senior L2/ATAC/TL/Manager on SR’s that require assistance.
- Plan and constantly work on upgrading technology and product expertise.
- Contribute to the knowledge base.
- Understand the SLA’s and work/align style of working towards meeting them.
- Be aware of KRAs and make sure KRAs are met.
Required Skills & Desired Skills :
- 1-5 years experience in troubleshooting technical / Telecom/Networking issues
- Fluency in both French and English
- Ability to work efficiently in a highly demanding, team-oriented and fast-paced environment.
- Ability to communicate and empathize with all levels of customers – executives, end users
- Self-motivated with the ability to dive right in, be effective and make a difference
- Technical: Analog and Digital Telephony, Voice Networking (QSIG/DPNSS), VOIP, PBX, WINDOWS OS, Networking, Routing, WAN
Apply Now
Job Level | 1- 5 Years |
Job title : IT Helpdesk Specialist
Work Location: Wrocław, Poland
Experience: 1 year
Roles and Responsibilities:
- Installing, configuring and maintaining workstation computer systems;
- Taking care of all errors and issues reported by users or IT team;
- Help with other IT tasks like LAN connections reconfiguration, installing new LAN devices, maintaining server room.
Required Skills:
- Knowledge in desktop and laptop engineering;
- Basic knowledge of networking;
- Good operating system knowledge in Win 7 / Win 8.1;
- Good communication skill in English;
- Min. 1 year of experience working on similar position;
- Must have experience working in a corporate environment;
- To be able to work in shift and to coordinate with the present team member for any IT related issues.
Nice to have
- Technical Certification;
- Win 10 / Mac OS knowledge.
Apply here
Recruitment fraud alert
The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.
Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate. As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
- We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
- We never request money for any purpose before, during, or after the hiring process.
- The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.
Stay safe and stay vigilant.