Movate Edison
Drive superlative customer experiences
User for consumer
What is Movate Edison?
A modern-day contact center has numerous moving parts, ranging from customer engagement applications, queuing and routing systems, to CRMs and workforce optimization solutions. Running this complex ecosystem seamlessly and harmoniously, is critical to reducing customer effort and delivering world-class customer satisfaction.
However, the industry lacks a platform that binds these different components together synergistically.
Backed by a stellar award-winning journey in orchestrating superior customer experiences for more than two decades, Movate brings Movate Edison – its definitive CX Transformation Platform to the forte. Movate Edison is an end-to-end technology platform that unites customer services’ three essential pillars seamlessly: elevating customer engagement, driving intelligence & insights, and amplifying agent productivity. Its modules leverage cutting-edge technology, including AI, cognitive RPA, analytics, and augmented reality, to deliver customized solutions for clients, and ensure tangible business benefits for them.
Accelerate. Innovate. Movate.
This reflects who we are at the core, what we stand for, live, and breathe every single day. This powers our brand and inspires every Movator to pursue excellence at work with speed and innovation.
Dynamic customer engagement
Associate amplification
Actionable intelligence
Movate Edison for enterprise support
Movate Edison for consumer support
Key differentiators
Movate Edison has eight CX patents ranging from predictive routing to automated AI-based and cluster-based customer service resolutions; and covers all business scenarios for both B2B and B2C organizations.
Robust and modular tech
Maximize returns on your tech investments
Low upfront investment
Consumption-based pricing model
Most recognized
60+ awards and 150+ analyst recognitions
Strategic alliances and partnerships
Leverage the best of tech (Salesforce, Freshworks, Amazon)
Unparalleled service delivery
Platforms+ Best-in-class Global CX Delivery
December 26, 2022
Comparably: Best Company for Diversity 2022
December 26, 2022
Comparably: Best Company for Women 2022
December 24, 2022
NHRD India: Recognized for one of the best Corporate HR Practices 2022
November 20, 2022
KelpHR: Named as one of the Top 25 Safest Workplaces In India
September 3, 2022
CSS Corp was named one of the Top 5 contact center outsourcing providers by the CRM magazine’s Industry Leader Awards 2022
June 10, 2022
Golden Globe Tigers: Most Admired IT Company of the Year
Resource center
Read about the latest industry trends, technology breakthroughs, views of thought leaders and our perspectives to improve your business outcomes.
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