Movate Edison

Drive superlative customer experiences

User for consumer

What is Movate Edison?

A modern-day contact center has numerous moving parts, ranging from customer engagement applications, queuing and routing systems, to CRMs and workforce optimization solutions. Running this complex ecosystem seamlessly and harmoniously, is critical to reducing customer effort and delivering world-class customer satisfaction.

However, the industry lacks a platform that binds these different components together synergistically.

Backed by a stellar award-winning journey in orchestrating superior customer experiences for more than two decades, Movate brings Movate Edison – its definitive CX Transformation Platform to the forte. Movate Edison is an end-to-end technology platform that unites customer services’ three essential pillars seamlessly: elevating customer engagement, driving intelligence & insights, and amplifying agent productivity. Its modules leverage cutting-edge technology, including AI, cognitive RPA, analytics, and augmented reality, to deliver customized solutions for clients, and ensure tangible business benefits for them.

 

Accelerate. Innovate. Movate.

This reflects who we are at the core, what we stand for, live, and breathe every single day. This powers our brand and inspires every Movator to pursue excellence at work with speed and innovation.

Dynamic customer engagement

Amplify customer engagements using Smart IVR, Cognitive VA, Digital Messaging, Channel-less orchestration, AI-based Universal Search and Self-Search.

Associate amplification

Empower associates with Agent 360° Workbench, Tech Lead Dashboard, Contextual RPA, Digital Associate Cobot.

Actionable intelligence

Drive intelligent insights-enabled interactions with Cognitive Automation, Advanced Analytics, persona-based Smart Routing, Sales Acceleration and customer journey mapping.

Movate Edison for enterprise support

Movate Edison helps enterprises to simplify their complex technology support ecosystems. Our expertise across the enterprise ecosystem drives superior customer experiences, operational efficiencies and competitive differentiation.

Movate Edison for consumer support

Organizations need to provide their consumers with a consistent and personalized experience across all channels of interactions.

Key differentiators

Movate Edison has eight CX patents ranging from predictive routing to automated AI-based and cluster-based customer service resolutions; and covers all business scenarios for both B2B and B2C organizations.

Robust and modular tech

Maximize returns on your tech investments

Low upfront investment

Consumption-based pricing model

Most recognized

60+ awards and 150+ analyst recognitions

Strategic alliances and partnerships

Leverage the best of tech (Salesforce, Freshworks, Amazon)

Unparalleled service delivery

Platforms+ Best-in-class Global CX Delivery

Awards & recognitions

75+ international awards and 300+ analyst recognitions

Resource center

Read about the latest industry trends, technology breakthroughs, views of thought leaders and our perspectives to improve your business outcomes.

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