Customer Technical Support
Supercharge your brand’s technology experiences with powerful technical support

Digitalization has brought about sweeping changes to every part of a business. Consumer products, technology and data and much more are becoming increasingly complex. But we help you keep it simple for your customers.
Limited resources and expertise is the bane of a business. On the one hand, it affects growth and performance, and, on the other, you risk losing customer loyalty.
Partner with Movate to benefit from a robust technical support system that facilitates comprehensive customer understanding, intelligent process guidance, and improved interactions based on actionable insights.
Get a single pane view of all activities, proactive round-the-clock technical support to avoid disruptions, and expert human support enhanced by automation and AI for business impact.
Ready? Let’s go!
L1, L2, and L3 tech support
Movate’s technical support services give you all that and more.
- Experienced, fully trained technical support specialists
- Boost AHT, FCR, CSAT, NPS, and other metrics at reduced costs
- Streamlined processes for ticket management, troubleshooting, escalations, etc
- Domain expertise combined with AI for maximum efficiency

Return material authorization

Escalation management
- Customized escalation processes to suit your business and SLA goals
- Omnichannel support with flawless coordination with your team
- Prioritization of vital issues with a seamless workflow
- 24/7 support with highly experienced personnel
- Regular updates to keep customers and your staff in the loop
- Automatic and intelligent tracking and reporting

Technical knowledge management
- Automated optimization of content with real-time collaboration and knowledge-sharing
- Streamlined document processing and storage with the highest regard for security and business continuity
- Reduce overheads and operating costs with improved workflows
- Ensure customer satisfaction with quick and easy access to information they need
- Avoid duplication, remove outdated content, and improve the quality of existing content within minimal timeframes

Empower your customer today
Meaningful business outcomes
Personalized, result-driven engagements to deliver true business value
Proactive analysis and resolution
Analyze harmful patterns, identify uncharacteristic behavior, and trigger automatic resolutions to resolve issues well ahead of time
Intelligent search for efficient self-help
Automated in-depth search function across multiple repositories for quick and effective self-help
Smart virtual assistants
AI-enabled assistants for faster responses, specific answers, personalized experience, and uninterrupted service
Agent amplification
Boost agent performance with a 360-degree view of the customer, integrated knowledge management, and AI-enhanced smart case analytics
Accelerate. Innovate. Movate.
This reflects who we are at the core, what we stand for, live, and breathe every single day. This powers our brand and inspires every Movator to pursue excellence at work with speed and innovation.
Experience channel-less freedom
We have the omnichannel capabilities to provide seamless no-stitch experiences to your customers and remarkable business outcomes at lower costs.
- Augmented reality
- Chat
- E-Commerce
- Social media
- Remote login
- In-Person
- SMS
- Support App
- Web
- Video
- Voice
Driving impact
30%+
- Enable technical support teams with technology to drive smooth channel-less experiences
- Personas of associates are created based on skills, personality type, and past performance
- Real-time routing to the best matched associate based on AI profiles with service personalization
25-40%
- Scalable and resilient solution to address variable demand with real-time routing
- Priority routing for high value customers with white glove support across all channels of support
- Customer persona created based on demographics, past interactions, scores, subscription plans
30-50%
- Managed services model to manage end-to-end CX operations
- Outcome-based engagement based on number of active customers per month
- Analytical modeling and churn predictions for proactive support to sales
Resource center
Read about the latest industry trends, technology breakthroughs, views of thought leaders and our perspectives to improve your business outcomes.
Related key offerings
Customer Service & Satisfaction
Drive flawless customer and associate experiences
Benefits
- Data-driven customer support
- Seamless channel-less CX orchestration
- High levels of personalization
Customer Retention
Drive flawless customer and associate experiences
Benefits
- Data-driven customer support
- Seamless channel-less CX orchestration
- High levels of personalization
Revenue Generation
Transform from a cost center to a profit center
Benefits
- Accelerate business outcomes
- Drive customer acquisition
- Data-powered premium support
CX transformation as a Service
Future-proof your CX ecosystem with end-to-end transformation
Benefits
- Combine CX strategy with technology
- End-to-end, cost-effective solution
- Digital and cultural transformation
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