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Professional Services

Hassle-free implementations and integrations with unparalleled managed services

Overview

The services you provide to your customers have the power to make or break their loyalty. Having a skilled professional team handle these services for you will not only allow you to focus on fulfilling your core objectives but also be more cost-effective and efficient. Movate’s expert skills, years of experience, and knowledge ensure that we provide only the best to your customers.

At Movate, we believe that your best efforts should go into developing your core strengths and creating new value for your customers. You can do just that by leaving your professional services in our hands.

Whether you require remote support services or a company to implement your new products and services, Movate can do all that and more.

Our range of services includes product implementation and integration, managed services, remote services, and software upgrades. Our goal is to enable quick and smooth implementations to create the maximum possible value from your products and services.

So, why wait? Partner with us today!

Our wide range of services

Product implementation and integration

Providing your customers with implementation and integration services are the core of ensuring a product’s success. It also aids in expanding product usage and acts as a source of post-sales revenue. Integration of a new product/service at a customer’s premises requires skills and expertise. Our professional services team understands your needs and works with you to design and implement the perfect solution.

  • Set-up and implementation of new products and services
  • Design and configure a solution that maximizes effectiveness and efficiency
  • Cost-effective and time-saving solutions
  • Skilled resources for implementation and integration of COTS technology and SaaS products

Managed services

Keeping your infrastructure top-notch and quickly adapting to changes enables you to stay ahead of the competition. Whether you need service request handling, consistent monitoring of the infrastructure, rapid scaling, or managed SaaS or XaaS, Movate can provide all of them. We customize our services as per your needs to offer you the best experience.

  • Maintain optimal performance
  • Cost-effective flexible service model
  • Skilled support available at all times
  • Hosting and cloud services
  • Remote monitoring and management of servers for proactive maintenance

Remote support

After-sales support shapes the loyalty of your customers. Quick and hassle-free issue resolution is what creates an optimal CX. Movate offers remote support to your customers via multiple channels while promoting product usage expansions, cross-selling and upselling. Our experts help you design and choose the most suitable technology to optimize your customers’ interaction with your brand.

  • 24/7/365 omnichannel support
  • Managed monitoring and support services
  • Automated response to standard issues to improve efficiency
  • Insights based on interactions with your customers to predict problems before they happen

Software upgrades

As you continuously improve your current technologies, you will also need to provide software upgrades to your customers to enhance their experience. At Movate, we are dedicated to improving your CX and customer retention by providing rapid and customized software upgrade services.

  • On-premises software upgrade on high-tech devices
  • Site review before the upgrade, if necessary
  • Support services after upgrade
  • Dedicated engineering resources

Educational services

As your products evolve, you need to constantly educate your resources and providing a seamless knowledge management program. Movate’s comprehensive education services can ensure that everybody – including your vendors – is fully equipped to interact with your customers and deliver superb service. From technical training to knowledge management databases, process improvements to product specifications, Movate combines a CX focused culture with deep technical experience to deliver the education services you need.

  • Customized customer training plan and delivery
  • End-to-end training content creation across formats and skills
  • Fully customized plans and tools for effective knowledge management

Empower your technical support with digital accelerators

Smart log analytics

AI/ML based analytics solution that analyses massive device logs and automatically provides the related insights and KB articles to support teams

Automated quality assurance

Automated quality review of 100% of cases without any manual intervention and instant feedback to engineers

Intelligent search for efficient self-help

Automated in-depth search function across multiple repositories for quick and effective self-help

Smart virtual assistants

AI-enabled assistants for faster responses, specific answers, personalized experience, and uninterrupted service

Unified dashboard

Boost support engineer performance with a 360-degree view of the customer, integrated knowledge management, and AI-powered digital associate cobot

Accelerate. Innovate. Movate.

This reflects who we are at the core, what we stand for, live, and breathe every single day. This powers our brand and inspires every Movator to pursue excellence at work with speed and innovation.

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Experience channel-less freedom

We have the omnichannel capabilities to provide seamless no-stitch experiences to your customers and remarkable business outcomes at lower costs.

  • Augmented reality
  • Chat
  • Email
  • E-commerce
  • Social media
  • Remote login
  • In-Person
  • SMS
  • Support app
  • Web
  • Video
  • Voice

Driving impact

7X

  • Leverage cloud-native DevOps tools for rapid rollouts
  • Best-in-class digital talent to ensure zero defect delivery
  • Expertise on all major technology platforms with experience of 26 years

40%

  • AWS Connect rollout across the globe for leveraging the power of cloud
  • Multidomain skills for serving growing demand of convergence of technologies
  • Smart automation and analytics to understand and improve processes

50+

  • Seamless integration of modern technology to improve user experiences
  • Effective critical situation handling with predictive and pre-emptive engagement
  • Improved education services for client teams through webinars, email distributions etc.

Resource center

Read about the latest industry trends, technology breakthroughs, views of thought leaders and our perspectives to improve your business outcomes.

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