Turn your customers into your best advocates
The secret to a business’s success lies in its customers’ success. By adding value to your customers’ lives and helping them succeed, you make them your greatest advocates. Our customer success services can do that and more.
With the cost of customer acquisition increasing, it has become integral to keep your present customers happy. But with ever-changing customer expectations, it is not easy to satisfy them. This is where our customer success function can help.
We offer best-in-class boarding, engagement, technical account management, deployment advisory services, renewals, and much more to improve customer satisfaction.
We leverage best practices in upsell and cross-sell and educate your customers on how to get the most out of your products and services using the ValuePlus framework. Using leading data analytics technology platforms, we give you a centralized view of every customer and their journeys.
So, what are you waiting for? Turn your customers into your best advocates with our customer success services.
Onboarding, adoption, and training
Our adoption and training services educate your customers about your services so they can make the best of their product usage. We also offer training for your customer success teams to improve product adoption.
- Develop and manage teams with the right Customer Success Manager (CSM) profile
- Customized training content for CSMs
- Standard and customized customer training and content creation
- Educate customers to get the most out of your products and services
- Improve product adoption with strategic insights
Technical account management
Our technical account management services ensure fast-tracked customer service and technical support during the product adoption and usage phases. We also provide resident engineers who are trained to avert and resolve any issues and work with your team to drive customer success.
- Quick issue resolution
- Product adoption using real-time customer interactions data
- Build strong connections with customers
- Over 50% first-day resolution
- 8-10% improvement in CSAT score
Deployment advisory services
- Create a customized customer-centric environment
- Configure client systems before technical support begins
- Innovative strategy to manage customer success issues
- Training and workshops to become experts in customer-proactive services
Renewals and expansions
- Improved customer loyalty and increased basket size by 1.25x
- Monitor customer behavior and identify changes to mitigate any potential risks
- Data-driven renewal forecasting for all customers
- Enhance coordination between all teams involved in the process
- Leverage data analysis to identify expansion opportunities
Experience channel-less freedom
We have the omnichannel capabilities to provide seamless no-stitch experiences to your customers and remarkable business outcomes at lower costs.
- Augmented reality
- Social media
- Remote login
- Support app
- Personalize the experience for customers based on intent
- Accelerated issue resolution with maximized accountability
- Best engineer routing in real time for handling customer based on AI profile
- Excellent incentive structure designed based on type and value of deal
- Proactive engagement approach by dedicated team until renewal
- Smart dashboards for account health indicators and risk factors
- Customized ‘right touch’ engagement for maximum efficiency and quality
- Effective critical situation handling with predictive and pre-emptive support
- Improved training services for the neglected customers through webinars, email distributions etc.
Read about the latest industry trends, technology breakthroughs, views of thought leaders and our perspectives to improve your business outcomes.
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