Enterprise Customer Support
Innovation-powered support experiences and experience-backed quality
Do you know what ensures a product’s long-term success? No matter how great your product is, it will only win customers’ hearts when the support services satisfy them. At Movate, we are dedicated to transforming every interaction with your customers to provide meaningful customer service.
The world has evolved, and with it, so have the customer needs. Product innovation alone is not enough to keep your customers loyal. What they need is an unforgettable experience as an incentive to keep coming back to your brand.
Movate makes this possible by gaining a deep understanding of your products and services and focusing on delivering customer satisfaction. We use smart analytics to get insights into customer behavior and improve retention.
Our services include welcome center service, customer database management, entitlement verification, and more. We will assist you in identifying new opportunities, delivering operational efficiencies, and forging deep relationships.
Ready to take customer loyalty to the next level? Partner with us today!
Our wide range of services
- Quick verification procedure with access to a thorough knowledge base
- Skilled team of experts to manage the verification process
- Increased customer satisfaction with seamless verification process
- Built-in automated case creation
- 100% automated case routing
- Multichannel support service with rich and personalized conversations
- Single view of each customer to enhance relationship building
Customer database management
- Improved customer retention
- Maintain 9.0 and higher CSAT scores
- Instant solution to customer issues and immediate feedback
- Consistent, accurate, and relevant data to gain better insights
- Align customer needs with your business goals
RMA and logistics
- Increased process efficiency and reduce risks
- Quick resolution of issues
- Easy monitoring of return requests
- Continuous improvement through analysis of return circumstances
- Speedy activation and licensing procedure
- In-depth understanding of the product and services to ensure accuracy
Empower your enterprise support with digital accelerators
Smart log analytics
AI/ML based analytics solution that analyses massive device logs and automatically provides the related insights and KB articles to support teams
Automated quality assurance
Automated quality review of 100% of cases without any manual intervention and instant feedback to engineers
Intelligent search for efficient self-help
Automated in-depth search function across multiple repositories for quick and effective self-help
Smart virtual assistants
AI-enabled assistants for faster responses, specific answers, personalized experience, and uninterrupted service
Boost support engineer performance with a 360-degree view of the customer, integrated knowledge management, and AI-powered digital associate cobot
Accelerate. Innovate. Movate.
This reflects who we are at the core, what we stand for, live, and breathe every single day. This powers our brand and inspires every Movator to pursue excellence at work with speed and innovation.
Experience channel-less freedom
We have the omnichannel capabilities to provide seamless no-stitch experiences to your customers and remarkable business outcomes at lower costs.
- Augmented reality
- Social media
- Remote login
- Support app
- Integrated support ecosystem across chat, email, self-help and voice channels
- Multilingual and cross-functional customer support across front office RMA, logistics, invoicing, account management, entitlements, etc.
- Shift-left strategy with automation and analytics to understand and improve customer journeys
- Enable support teams with technology to drive smooth channel-less experiences
- Automated customer engagement to furnish missing information and drive consistency
- Process QA automation to drive 100% case audits and process adherence
- Scalable and resilient solution to address variable demand with real-time routing
- Priority routing for high value customers with white glove support across all channels of support
- Customer persona created based on demographics, past interactions, scores, subscription plans
Read about the latest industry trends, technology breakthroughs, views of thought leaders and our perspectives to improve your business outcomes.
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