Analyst Recognitions
Movate (formerly CSS Corp) has emerged as the industry’s most analyst-accredited company in its revenue range, with over 300 analyst recognitions earned over the years from the likes of TSIA, Gartner, Forrester, ISG, IDC, Everest, NelsonHall, and HFS. Leading analyst recognitions have emphasized the depth and breadth of our services, complemented by in-house accelerators leveraging cognitive technologies, smart automation, and analytics to drive tangible outcomes for our clients.
Joint Thought Leadership with Industry Analysts
Latest Analyst Recognitions
Analyst Firm: NelsonHall, May 2025
Movate Recognized as a “Leader” in NelsonHall’s Conversational Commerce 2025 NEAT for Sales Capability
Movate has been positioned as a Leader in the Sales Capability quadrant of the NelsonHall 2025 NEAT evaluation for Conversational Commerce. This distinction reflects Movate’s ability to deliver measurable outcomes through AI-powered sales engagement, intelligent automation, and hyper-personalized conversational experiences.
NelsonHall’s recognition highlights Movate’s differentiated strengths in driving digital sales conversion, enhancing cross-sell and upsell performance, and accelerating revenue generation through human + digital synergy. With a robust portfolio of solutions built on Movate AI, purpose-built sales enablement accelerators, and outcome-focused frameworks, Movate is helping global brands reimagine commerce through intelligent, real-time customer interactions.
This acknowledgment from NelsonHall reinforces Movate’s commitment to elevating sales outcomes and delivering business value by combining conversational intelligence, AI-led orchestration, and deep domain expertise in digital customer experience.
Analyst Firm: HFS, January 2025
Movate Recognized as a “Horizon 2 Enterprise Innovator” in the HFS Horizons Generative Enterprise Services 2025 Report
Movate has been acknowledged as an Enterprise Innovator (Horizon 2) in the HFS Horizons Generative Enterprise Services 2025 report. The ranking highlights Movate’s strength in leveraging GenAI/AI to enhance efficiency, boost productivity, reduce costs, and seamlessly integrate customer experience across all personas and functions. With investments in AI labs, frameworks, and platforms such as Movate AI, and over 100 use case accelerators, Movate is redefining digital engineering, enterprise modernization, and customer interactions, among other areas, through technology-driven solutions. This recognition underscores Movate’s commitment to innovation, AI-driven transformation, and delivering tangible business outcomes.
Analyst Firm: Everest Group, December 2024
Movate Positioned as a “Leader” in the Everest Group Digital Workplace Services PEAK Matrix® Assessment 2024: Mid-market Enterprises
Movate is recognized in the Digital Workplace Services sector specifically focussing on mid-market enterprises. The report highlights Movate’s expertise and experience in fleshing out comprehensive workplace solutions that drive high client satisfaction through robust service delivery capabilities. The recognition underscores Movate’s commitment to innovation, customer satisfaction, and its strategic approach to integrating GenAI.
Analyst Firm: ISG, October 2024
Movate Shines as a Global Leader in ISG Customer Experience Services Report 2024 for its AI & Analytics Capabilities
ISG has recognized Movate for its strategic, end-to-end CX transformation capabilities, leveraging AI and analytics to enhance personalized customer experiences and operational efficiency.
Analyst Firm: HFS, February 2024
Movate Sponsored Roundtable: Using GenAI to Enhance Employee and Customer Experiences
HFS Research organized an exclusive roundtable, sponsored by Movate, delving into the groundbreaking potential of GenAI in revolutionizing the experiences of customers and employees alike.
Analyst Firm: Forrester, Jan 2024
Movate Industry Spotlight Session – Leveraging Gig and Gen AI in Contact Center
In this video, our Guest speaker Kate Leggett, Forrester’s Principal Analyst, talks about the future of contact centers from the perspective of Gig and Gen AI.
Analyst Firm: NelsonHall, July 2023
Movate Moves Aggressively to Capture Generative AI Opportunities
Analyst Firm: Forrester, July 2023
Movate Industry Spotlight Session – Adapting to SRE for Cloud Operations
In this video, our Guest speaker Bill Martorelli, Forrester Senior Analyst, talks bout how enterprises can adapt SRE for cloud operations
Analyst Firm: NelsonHall, March 2024
Movate named a Leader in NelsonHall CX Services Transformation 2024 NEAT Evaluation
NelsonHall recognizes Movate as a leader, emphasizing its unique CX transformation approach. The report details how Movate leverages gig and full-time workforces powered by automation, AI, GenAI solutions, and innovative engagement models to deliver enhanced customer experiences.
Analyst Firm: ISG, September 2023
ISG recognizes Movate as a Global Leader in the Customer Experience Services Provider Lens™ 2023 report for the fourth consecutive year
ISG recognizes Movate as a Leader in Intelligent CX, Global quadrant, and highlights how Movate is actively leveraging AI and analytics to bring differentiated offerings, innovative pricing, and success stories in CX.
Analyst Firm: ISG, September 2023
Movate is a Rising Star in Hybrid Working Solutions, a Global quadrant in the ISG Customer Experience Services Provider Lens™ 2023 report
Learn more on how our innovative operating model, pricing, and impact sourcing capabilities positioned us as a Rising Star in Hybrid Working Solutions, the Global quadrant in the ISG Provider Lens™ report
Analyst Firm: ISG, September 2023
Movate is a Global Leader in Social Media CX, Global quadrant in the ISG Customer Experience Services Provider Lens™ 2023 report
ISG recognized Movate as a Global Leader in the Social Media CX, Global quadrant for its cutting-edge solutions and ability to leverage digital technologies and deliver desired results
Analyst Firm: ISG, Oct 2022
Movate is recognized as a Leader in ISG Provider Lens™ Future of Work, Services and Solutions 2022 report
Movate is a Leader in the ISG Future of Work – Services and Solutions Provider Lens™ 2022 for Managed Workplace Services – End User Technology, Midmarket. This ISG report assesses service providers that are well positioned to serve the U.S. midmarket with their end-user technology management services and device management service and highlights Movate’s catalog-based device provisioning and automated device fix capability as differentiators.
Analyst Firm: NelsonHall, July 2023
Ivan Kotzev, Lead CX Services Analyst, summarizes how Movate is pursuing Gen AI opportunities across CX, BPS, and IT support services
Ivan Kotzev, Lead CX Services Analyst, explains how Movate is moving aggressively in the space by developing a set of offerings and platform accelerators and then piloting with enterprise brands to gain first-mover advantage.
Analyst Firm: Forrester, June 2023
Movate Industry Spotlight Session – CX tech stack evolution for better ROI in 2023
Forrester Senior Analyst, Vasupradha S. shared her unique insights and perspectives on CX and touched upon ChatGPT potential in this Industry Spotlight Session with Movate
Analyst Firm: ISG, Nov 2022
ISG Director and Principal Analyst, Namratha Dharshan, congratulates Movate for continued leadership in ISG Provider Lens™ Contact Center – Customer Experience Services report
ISG Director and Principal Analyst, Namratha Dharshan congratulates Movate for being recognized as a Global Leader in the ISG Provider Lens™ Contact Center – Customer Experience Services report for three consecutive years
Analyst Firm: NelsonHall, Nov 2022
Movate is recognized as a Leader in NelsonHall NEAT Assessment for CX Services in Startups and Emerging Brands
Movate is a Leader in the NelsonHall NEAT Assessment for CX Services in Startups and Emerging Brands. Movate is positioned as a Leader in overall, CX improvement, and revenue generation capability market segments.
Analyst Firm: ISG, Oct 2022
Movate is recognized as a Global Leader in ISG Provider Lens™ Contact Center – Customer Experience Services Global 2022 report for the third consecutive year
Movate is a Leader in the ISG Contact Center – CX Services Provider Lens™ 2022 for AI & Analytics. The report underlines Movate’s advanced digital capabilities, proprietary AI solutions, automation-led operations, and insights-driven approach toward meeting the changing needs of enterprises to deliver higher productivity and enhanced CX while optimizing cost.
Analyst Firm: NelsonHall, Sep 2022
Movate (formerly CSS Corp) builds a flexible gig ecosystem for enterprises.
Ivan Kotzev, Lead CX Services Analyst, explains Movate’s flexible gig work and work-from-anywhere delivery capabilities in this NelsonHall blog.
Analyst Firm: NelsonHall, Mar 2022
Movate (formerly CSS Corp) is recognized as a Leader in NelsonHall’s NEAT Assessment for CX Operations Transformation 2022
Movate is positioned as a Leader in overall and in cost optimization segment in the NelsonHall CX Operations NEAT report . NelsonHall recognizes Movate’s deep analytics capabilities, strong growth in segments like security, mobility and cloud-based CCaaS services, and its investments in developing strong IP and use cases such as the cloud based modular CX transformation suite – Movate Edison.
Analyst Firm: ISG, Jan 2022
Movate has carved a niche for itself in the world of CX Services – Namratha Dharshan, Director of Research, ISG
ISG Director, Namratha Dharshan explains why Movate is recognized as a Global Leader in the ISG Provider Lens™ Contact Center – Customer Experience Services Global report. Another proud chapter in our analyst recognitions.
Analyst Firm: ISG, March 2021
Movate (formerly CSS Corp) is a Digital Disruptor in the Contact Center Market – ISG Research
This exclusive briefing note from ISG deep dives on how Movate brings truly differentiated offerings to enterprises.
Forrester, April 2021
Movate (formerly CSS Corp) mentioned in Forrester report on ‘How To Choose Your Digital Worker Automation Platform’
The Forrester report on How To Choose Your Digital Worker Automation Platform mentions Movate (formerly CSS Corp) in the category of “service-provider-led solutions” for its natural language-based automation platform.
Analyst Firm: HFS Research, Jan 2021
Movate (formerly CSS Corp) Ranked #6 Globally in HFS Top 10: Digital Associates Services Report
HFS Research has recognized Movate (formerly CSS Corp) for its steadily expanding acumen on AI-powered enterprise digital assistants augmenting human work across various functions like HR, IT, customer experience, sales, supply chain management, and more.
Analyst Firm: ISG, Jan 2022
Movate (formerly CSS Corp) Transforms Both CX and EX, Says ISG Analyst, Namratha Darshan
ISG Principal Analyst, Namratha Dharshan talks about why CSS Corp is recognized as a Global Leader in ISG Provider Lens™ Contact Center – Customer Experience Services Global 2020 report for AI & Analytics.
Analyst Firm: Forrester, Oct 2020
Movate’s (formerly CSS Corp) AI-based text-analytics functionality mentioned in the Forrester NowTech report on AI-Based Text Analytics Platforms, Q1 2020.
The Forrester NowTech report on AI-Based Text Analytics Platforms, Q1 2020 recognizes CSS Corp among mid-size providers (revenue-wise) for the general purpose segment with ontologies across retail, cloud infrastructure, and tech-support services
Analyst Firm: ISG, Sep 2020
Movate (formerly CSS Corp) has been rated as a Leader in AI & Analytics in ISG Provider Lens™ Contact Center – Customer Experience Services Global 2020 report
Movate (formerly CSS Corp) is a chosen leader in the quadrant for its technology and innovative solutions. ISG has recognized CSS Corp’s extensive usage and deployment of AI and ML, implementing automation at scale, and offering risk sharing pricing models to add value to the client.
Analyst Firm: NelsonHall, September 2020
Movate (formerly CSS Corp) Launches Digital Assurance to Bring Automation to UX Testing
Dominique Raviart – IT Services Director, NelsonHall talks about how CSS Corp is pushing the boundaries of UX testing with Digital Assurance
Analyst Firm: NelsonHall, July 2020
Movate (formerly CSS Corp) Positioned As A Leader Across All Four Market Segments In Nelsonhall NEAT Assessment For CX Services In Telecom And Media
NelsonHall’s report recognizes Movate’s (formerly CSS Corp) technology capability in integrating their platforms to the customer environments by harnessing the power of disruptive technologies that maximize customer experience and accelerate digital transformation. Movate is positioned as a Leader overall, and across the three evaluated market segments, including CX improvement, revenue generation and cost optimization.
Analyst Firm: NelsonHall, May 2020
Exclusive Blog by NelsonHall – Supercharged Technical Support: Augmented Reality with Movate’s (formerly CSS Corp) KYRA
In his exclusive blog, Ivan Kotzev, leading CX analyst at NelsonHall, talks about how CSS Corp is lifting technical support to the next level by leveraging its proprietary augmented reality solution.
Analyst Firm: NelsonHall, March 2020
Movate (formerly CSS Corp) Positioned as a Leader in NelsonHall NEAT Assessment for Cognitive CX Services in the CX Improvement Market Segment
NelsonHall’s report has recognized the unique combination of Movate’s (formerly CSS Corp) home-grown cognitive platforms and services that empower their customers to tremendously accelerate growth and profitability, provide delightful customer experiences, and eliminate unnecessary effort by leveraging cutting-edge technology interventions.
Analyst Firm: Everest Group, Feb 2020
Movate (formerly CSS Corp) positioned as a Major Contender in the Everest Group Network Transformation & Managed Services PEAK Matrix™ Assessment
Movate’s (formerly CSS Corp) expertise in building complex infrastructure environments for business-critical and customer-facing workloads, is recognized by Everest Group in this report
Analyst Firm: Avasant, Jan 2020
Movate (formerly CSS Corp) Named a Disruptor in Avasant’s Intelligent Automation Services RadarView™ Report
Avasant’s report has recognized Contelli and Active Insights, CSS Corp’s homegrown intelligent automation platforms for its adoption of RPA, AI, and analytics in IT processes transformation. The context-driven platforms together drive end-to-end automation of both front-office and back-office processes. CSS Corp has used the platforms successfully to fast-track IT automation for its customers across telecom, media, hi-tech, banking, and retail industries.
Analyst Firm: ISG Provider Lens™, Dec 2019
Movate (formerly CSS Corp) Recognized as Leader in the ISG Provider Lens™ – Digital Workplace of the Future in Managed Services – Workplace & Mobility (Mid-market) Segment
“Leaders in our digital workplace report are helping companies make their employees’ lives easier by allowing them to use the technologies of their choice,” said Jan Erik Aase, director and global leader, ISG Provider Lens Research. The ISG report, in analyst recognitions, noted that, “CSS Corp has developed smart workplace support services based on cognitive automation and offers flexible usage options to midmarket clients.”
Analyst Firm: ISG Provider Lens™, Dec 2019
Movate (formerly CSS Corp) Recognized as Product Challenger in the ISG Provider Lens™ – Digital Workplace of the Future in Managed Services – Workplace Support Segment
ISG Report has recognized CSS Corp’s capabilities in providing managed services for end-to-end workplace support to drive the digital workplace of the future for its clients.
Analyst Firm: NelsonHall, Nov 2019
NelsonHall blog – Movate (formerly CSS Corp) Addresses Commercial Challenges of Cognitive CX Transformation
In this exclusive blog, Ivan Kotzev, leading CX analyst at NelsonHall, notes the commercial challenges facing front-office automation projects to protect the interests of both clients and CX services providers, and how CSS Corp has successfully leveraged upfront contract commitment approach to address this challenge.
Analyst Firm: ISG Provider Lens™, Dec 2019
Movate (formerly CSS Corp) is positioned as a major contender in Everest Group Peak Matrix™ for cloud enablement service providers.
Key Takeaway From Report:
- Market Outlook for Cloud Enablement Services
- Cloud Enablement Services PEAK Matrix TM 2019 Chart
- CSS Corp’s Vision, Innovation, and Delivery Capabilities in Cloud Enablement Services
Analyst Firm: HFS, Sep 2018
Movate (formerly CSS Corp) Ranked 7th in HFS Research Global’s TOP 10 Cognitive Assistant Service Providers Report
Movate (formerly CSS Corp) has been featured in analyst recognitions for strategically blending domain centric customer service capabilities with their technology prowess in customer engagements. HFS Research has recognized CSS Corp’s cognitive assistant platform Cognitive CX Platform for its modular ability to be integrated easily with contact center channels and with voice platforms like Amazon Echo.
Analyst Firm: HFS, July 2018
Movate (formerly CSS Corp) positioned in Winner’s Circle in HfS Research’s Telecommunications Operations Services Report
HFS Research, in its analyst recognitions has positioned CSS Corp as a leader in telecom operations services that excel both at execution and innovation. CSS Corp has been enabling telecom organizations to improve customer experience, create new revenue streams, and enhance operational efficiency, strategically aligned with their business goals.
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