According to Forrester, the pandemic and recessionary pressures will accelerate the DWA platform investments to support millions of remote workers and those in the frontline who combat social separation and disinfection challenges. The report: How To Choose Your Digital Worker Automation Platform describes options and provides a framework for Enterprise Architecture (EA) professionals to choose the right Digital Worker Automation (DWA) platform that fits their requirements.
Be it any form: chatbots, virtual agents, RPA, or Intelligent Automation (IA), DWAs work with employees and work under their guidance. While everyday tasks benefit from DWA, five use cases are at the top of automation roadmaps.
The report dives into the details of these five broad categories of use cases and graphically represents them across EX (y-axis) and productivity (x-axis). The graph also depicts the five most common platforms used to create DWAs.
To guide EA professionals, the report rates (relatively strong, relatively weak, relatively on par) these platforms across various capabilities. The report helps EA pros decide upon the right fit and recommends basing vendor and platform selections on the appropriate Forrester Wave evaluations.