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Digital Workplace Services

Transform your workplace into digital powerhouse of productivity

Overview

Hybrid is the future. Millennials prefer emerging communication channels and expect personalized, proactive, and even preemptive services. Workplaces need to be reevaluated to accommodate the hybrid nature of today’s workforce.

Say hello to the digital workplace, where everything is always connected, and employees can access what they need quickly and easily.

Movate empowers your employees with hybrid workplaces by designing smarter, more innovative workspaces that make digital experiences smooth and secure. Create an intelligent, continually improving digital workplace that enables employees to speed up communication and collaboration and productivity and improve business outcomes while fostering organizational culture. Empower your employees to work together, engage, and come up with new ideas. Leverage cognitive automation and self-healing technology for proactive and predictive problem-solving. Reinvent and deliver lasting business value with the perfect blend of technology, operations, and culture.

Our wide range of services

Xperience desk

Service desk agents take hours or sometimes days to respond to and resolve most tickets. What if you could reduce your service desk workforce by 80%? Picture an AI-powered virtual agent solving your customers' complaints over the phone, email, ticketing systems, or social networks instantaneously. Imagine how happy your customers would be. Deploy voiceless service desk using cognitive chatbots to increase customer satisfaction. Leverage user persona-based services, knowledge curation, and sentiment analytics to expedite resolution time. Use smart onboarding and AI-assisted self-help and self-healing to free up the time of your agents.

  • 25% demand elimination with self-healing capabilities
  • 40% improved knowledge utilization
  • 40% reduced average handling time
  • 30-35% improved first contact Xperience desk resolution

Field support

Quicker resolutions, fewer callouts, increased productivity, and better efficiency. All of this and more is possible with Movate's augmented reality-enabled ITSM and field support. Take advantage of the zone–walk-up desk, Kiosk, vending machine and smart locker. Workspace analytics provide engineers and users with visibility into their digital workplace, revealing important service information for easier and more efficient resolutions. Leverage concierge technology assistance, personal e-commerce, and partner-assisted delivery to provide dedicated dispatch services.

  • >30% reduced cost of operations by enabling digital solutions
  • 20% reduced high-touch ticket resolution
  • Smart hardware refresh solutions
  • 10% increased user productivity

Unified device management and engineering

Movate is a "one-stop solution" for device management. Our services cover device planning, implementation, administration, and support across all major devices. Deliver a secure, optimized experience for your staff on any device, wherever they work. Our managed mobility services (MDM/ MAM/ BYOD) assist your workers on numerous models and devices. With ‘device as a service’ and worldwide logistics, we support the entire device lifecycle provisioning and setup for safe employee deployment. We also provide desktop patching and software distribution, device procurement and zero-touch deployment, IT asset management, image management and application packaging, and workplace virtualization (desktop and applications).

  • Pricing model based on packages, with easy, medium, and complex options
  • >98% compliance with patching requirements and a 65% decrease in cycle time for software and hardware provisioning
  • >80% automation across software distribution and patch management
  • >30% reduction in the total cost of ownership

Remote productivity and collaboration

Organizations that fail to develop a digitally connected and collaborative work environment risk falling behind. Accelerate productivity with Movate’s work nucleus–SaaS-based unified personal productivity collaboration and communication (UCaaS- Voice, Video). Leverage AI-powered performance management, M365 / Google Workspace managed services to maximize ROI. We create personalized strategies based on client requirements and industry best practices.

  • 100+ curated knowledge articles
  • 15% improvement in first call resolution for M365 issues at the support desk
  • 120+ SAAS/ other 3rd party/ custom application integrations
  • Comprehensive connections with multiple chatbots across 8-10 backend systems

Accelerate. Innovate. Movate.

This reflects who we are at the core, what we stand for, live, and breathe every single day. This powers our brand and inspires every Movator to pursue excellence at work with speed and innovation.

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Experience channel-less freedom

We have the omnichannel capabilities to provide seamless no-stitch experiences to your customers and remarkable business outcomes at lower costs.

  • Augmented reality
  • Chat
  • Email
  • E-Commerce
  • Social media
  • Remote login
  • In-Person
  • SMS
  • Support App
  • Web
  • Video
  • Voice

Driving impact

98%

  • Supporting 160K customer’s associates and 123K vendors for a tech company
  • Blend of digital and human-led support with a superior user experience and quality assurance
  • Increased resolution rate from an average of 22% to 75%

40%+

  • End-to-end digital workplace solutions for 3000 associates for an adtech company
  • Device Lifecycle as a Service with UEM & workplace engineering
  • Secured workspace and smart desk support

60%

  • Managed GSuite (Collaboration) platform provisioning & support
  • Mac and Windows support
  • Smart asset management and self-service provisioning

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Read about the latest industry trends, technology breakthroughs, views of thought leaders and our perspectives to improve your business outcomes.

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