Multi-tier Technical Support
Level up your support while bringing costs down

Customer experience is rapidly becoming the new battleground to winning long-term success. Every customer has the potential to benefit your business in ways you might not immediately recognize. With over two decades of experience enabling technology enterprises deliver world-class support, Movate can transform your support center from ordinary to extraordinary.
With our sophisticated multi-tier technical support, we provide the entire gamut of enterprise support services from welcome center or Technical Assistance Center (TAC) to L1, L2, and L3 level of advanced support. Our cognitive analytics (including predictive and customer analytics) provide extensive customer insights and product insights that can help you provide hyper-personalized technical support.
Advanced machine learning discovers and correlates issues in real-time, helping organizations manage customer environments and proactively discover, address, and self-heal issues. Our enterprise support DNA, advanced Centers of Excellence (CoEs) for enterprise support solutions and agile innovation approach bring you assured superlative CSAT and best-in-class NPS. Level up your support with Movate.
Our wide range of services
Level 1-2-3 technical support
- Enhance KPIs (average response time, resolution time, customer happiness, the average cost per incident or request, and more.)
- Resolve majority issues using automated self-service to minimize resolution time
- Best practices and digital operations for more efficient and effective case management
- Establish timelines and protocols for harder issues and quickly resolve minor ones

Dedicated engineer
- Assess renewal risk and work with sales teams to accomplish successful product renewals
- Monitor support cases to guarantee timely resolution of issues
- Leverage knowledge content and systems to develop product expertise
- Perform audits to discover potential areas of growth

Remote simulation labs
- Gather important information in a cost-effective manner, quickly and easily
- Deepen your knowledge of how changing a variable in an existing system affects other systems
- Field-test your changes before implementing them in the real world to learn about potential risks and prepare for them
- Examine and alter critical conditions without risks

Multi-lingual support
- Boost NPS and customer loyalty by personalizing conversations using customers’ preferred language
- Improve communication to foster loyalty and trust
- Greater awareness of customer needs providing input for product development
- Increased CSAT by combining self-service with a multilingual knowledge base

Empower your technical support with digital accelerators
Smart log analytics
AI/ML based analytics solution that analyses massive device logs and automatically provides the related insights and KB articles to engineers
Automated quality assurance
Automated quality review of 100% of cases without any manual intervention and instant feedback to engineers
Intelligent search for efficient self-help
Automated in-depth search function across multiple repositories for quick and effective self-help
Smart virtual assistants
AI-enabled assistants for faster responses, specific answers, personalized experience, and uninterrupted service
Unified dashboard
Boost support engineer performance with a 360-degree view of the customer, integrated knowledge management, and AI-powered digital associate cobot
Accelerate. Innovate. Movate.
This reflects who we are at the core, what we stand for, live, and breathe every single day. This powers our brand and inspires every Movator to pursue excellence at work with speed and innovation.
Experience channel-less freedom
We have the omnichannel capabilities to provide seamless no-stitch experiences to your customers and remarkable business outcomes at lower costs.
- Augmented reality
- Chat
- E-commerce
- Social media
- Remote login
- In-Person
- SMS
- Support app
- Web
- Video
- Voice
Driving impact
65-85%
- Drive automated initial response engagement with customer over chat, email
- Shift-left strategy with automation and analytics to understand and improve customer journeys
- Proactive knowledgebase management by support engineers
25-40%
- Integrated support ecosystem of chat, email, self-help, and voice channels
- L1-L4 tech support for advanced products across diverse geographies
- Multilingual and cross-functional tech support across front office RMA, logistics, invoicing, account management, incident resolution
20-40%
- Enable support engineers with technology to drive smooth channel-less experiences
- Automated customer engagement to furnish missing information and drive consistency
- Process QA automation to drive 100% case audits and process adherence
Resource center
Read about the latest industry trends, technology breakthroughs, views of thought leaders and our perspectives to improve your business outcomes.
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