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Customer Retention

Build long-lasting relationships and create memorable experiences with every interaction

Overview

Your greatest customers do not buy or use your service just once. They come back time and time again for more. Repeat sales are the blood and bones of every business. But what makes customers come back?

Customers want to believe that you are not just another brand. They trust you to provide them with value. This can only be possible with terrific relationships with your customers.

That’s exactly what we do at Movate. We build lasting relationships that transform your customers into loyal fans. With our cutting-edge tools, it is now easier to predict customer churn and take proactive measures to prevent it. We deepen your customer relationships to get the most out of every opportunity, every time, everywhere. Every time a consumer interacts with your company, we collect valuable customer data across multiple touchpoints. We use this data to create a 360-degree customer profile to customize interactions and offers that will significantly strengthen customer relationships.

So why lose your customers to competitors?

Partner with Movate!

Our wide range of services

Catch the signs and catch them quickly

Manage and predict buying intentions with confidence using our sophisticated algorithms. Employ data analysis to successfully analyze a customer's chance of repurchase. Leverage predictive analytics to anticipate churn risks and renewal risks. Deliver the ideal omnichannel customer experience with multichannel strategies. Get all this and more with our retention strategies.

  • Observe and evaluate cancellation patterns
  • Enhance CSAT by forecasting NPS for each individual customer
  • Collect data from multiple sources to provide valuable suggestions
  • Analyze customers’ lifetime value and create targeted strategies

Be a pro at being proactive

Leverage your consumer data pool using our NLP and machine learning algorithms to understand their needs. We also help you identify each customer's effort, purpose, and mood to recognize at-risk behaviors. Then, we empower you not just to personalize retention efforts but also to address the underlying factors driving long-term churn patterns. Allow us to make your retention process simple and seamless to guarantee great customer experiences.

  • Empower your sales teams with best insights and recommendations
  • Use this customer behavior data to make more informed product decisions
  • Convert unsatisfied customers into satisfied customers and then into brand advocates
  • Early detection and resolution of customer complaints to lower the cost of retention.

Get 10X your retention efforts

Maximize your retention efforts with our automated processes and frameworks. We boost retention by leading customers to new and beneficial features and updates through focused engagements. We also promote cross-functional coordination for product, sales, and support teams to enhance the retention rate.

  • Customized escalation processes to reduce churn
  • Monitoring client feedback on multiple channels and adjusting to their demands
  • A model that blends predictive and prescriptive analytics to provide detailed risk insights for every customer
  • Create personalized offers across various touchpoints based on risk scores

Insight-based customer retention with digital Solutions

Automated customer onboarding

Target with personalized communication when a new customer is acquired, across online and offline buying journeys

Predictive churn reduction

Identify at-risk customers based on their usage data and take actions to drive customer retention through a personalized approach

Smart virtual assistants

AI-enabled assistants for faster responses, specific answers, personalized experience, and uninterrupted service

Insight-based loyalty optimization

Proactive, data-driven approach to build successful loyalty programs and expand your revenue streams

Advanced analytics & insights

Leverage customer engagement and product data to drive upsell, cross-sell, and retention strategies

Accelerate. Innovate. Movate.

This reflects who we are at the core, what we stand for, live, and breathe every single day. This powers our brand and inspires every Movator to pursue excellence at work with speed and innovation.

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Experience channel-less freedom

We have the omnichannel capabilities to provide seamless no-stitch experiences to your customers and remarkable business outcomes at lower costs.

  • Augmented reality
  • Chat
  • Email
  • E-commerce
  • Social media
  • Remote login
  • In-person
  • SMS
  • Support app
  • Web
  • Video
  • Voice

Driving impact

8-10%

  • Personalize the experience for customers based on intent
  • Higher engagement for high-value customers
  • Insights-driven proactive actions and product advocacy with best value

25%

  • Personalize the experience for customers based on intent
  • Best agent routing in real time for handling customer based on AI profile
  • Priority routing for high value customers with white glove support across all channels of support

1.25X

  • Insights-driven proactive actions and product advocacy with best value, discounts and promotional information
  • Automated order tracking and returns process with immediate credit for high-value customers

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