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Chennai, India
Posted 6 days ago

Job title: Trainer
Designation: Specialist
Work Location: Chennai
Experience:  5-7 years
Education Qualification: Any Graduation Degree
No of openings: 5+ Openings

Summary:

  • We’re looking for a Trainer who is passionate about teaching others and helping them to succeed.
  • The ideal candidate will have experience working in a call center environment and be able to effectively train others on the various systems and processes used.
  • If you have a strong desire to help others learn and grow, then we want to hear from you!

Trainer Duties:

  • Provide training and instruction to customer service representatives to ensure successful performance of job duties
  • Develop online and in-person course curriculum for all job functions.
  • Provide feedback to managers on the performance of staff members.
  • Train new employees or retrain experienced staff members.
  • Maintain a training program schedule and calendar.
  • Provide training to new and additional locations as needed.
  • Obtain or participate in continuing education to enhance technical knowledge
  • Develop and implement new training programs as needed.

Responsibilities:

  • Provide accurate and timely training and support to new staff to ensure successful implementation of key call center processes and policies
  • Coordinate with senior-level call center members to ensure proper usage of consumables and schedule staffing according to call volume
  • Update and maintain material inventory
  • Perform other duties as required by supervisor

Required Skills & Desired Skills

  • Any Degree (Graduation mandatory)
  • 1+ years’ call centre training experience
  • Ability to train all levels of customer service representative.
  • Strong interpersonal, communication, and presentation skills.
  • Ability to train with presentations, videos, and hands-on exercise

Submit the form below to apply

Job Level2 – 7 years,&nbspSenior Level

Job title: TrainerDesignation: SpecialistWork Location: ChennaiExperience:  5-7 yearsEducation Qualification: Any Graduation DegreeNo of openings: 5+ Openings Summary: Trainer Duties: Responsibilitie…View more

Chennai, India
Posted 6 days ago

Job title: Quality Assurance Analyst – Customer Support
Designation: Associate / Senior Associate
Work Location: Chennai
Experience:  2-5 years
Education Qualification: Any Graduation Degree
No of openings: 5+ Openings

Roles and Responsibilities:                                                                                        

  • Monitor calls to ensure the process is followed as per guidelines.
  • Quality check product knowledge, policies, and procedures
  • Improves customer satisfaction and call quality by monitoring agents and providing feedback via one-on-one and group coaching sessions.
  • Must have demonstrated strong organizational, time-management, and written and oral communication skills.
  • Participates in Joint call monitoring with client, facilitates internal and external calibration sessions.
  • Coordinate with Team lead, Trainers on the calibration of service processes.
  • Create quality reports for supervisors and management on individual agents to suggest actions for improvement.
  • Meet with Team Lead, Supervisors and Trainers on actions plan. Build reporting on Project level trends, scoring, and based on ad hoc requests
  • Provides focused quality audits and performance feedback to team leaders/supervisors and managers for assigned teams within the timeframe guidelines.
  • Act as a key stakeholder will keep management informed on all critical situations.
  • Documenting quality issues, performance measures and quality improvements for management review.
  • Models and shares best practices with team members with ability to receive feedback and act when appropriate.

Required Skills and Desired Skills

  • 2-5 years relevant work experience
  • Requires interpersonal skills with the ability to work with both management and staff employees.
  • Previous Quality Assurance experience preferred.
  • Currently meeting or exceeding KPI’s
  • Previous experience in a Customer Service organization and call center required. Possess analytical skills and can read and interpret data.
  • Excel and Power Point experience preferred. Able to handle multiple tasks while working independently and collaborate with tact and diplomacy

Submit the form below to apply

Job Level2 – 7 years,&nbspSenior Level

Job title: Quality Assurance Analyst – Customer SupportDesignation: Associate / Senior AssociateWork Location: ChennaiExperience:  2-5 yearsEducation Qualification: Any Graduation DegreeNo of o…View more

Chennai, India
Posted 6 days ago

Job title: Team Leader – Customer Support
Work Location: Chennai
Experience:  5- 7 years
Education Qualification: Any Graduation Degree
No of openings: 5+ Openings

Roles and Responsibilities:                                                                                        

  • Responsible to handle a 15-to-20-member team, Voice process (International) transactions to the best of customer’s satisfaction.
  • Drive the team to meet goals on all KRA/KPI and SLA’s.
  • Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project.

Required Skills & Desired Skills                                                                                 

  • 5-7 Years relevant work experience
  • Should be a team player
  • Ability to handle a team with individual ownership
  • Should be patient enough to handle any kind of queries.
  • Good understanding of computers.
  • Should have Basic knowledge on computer hardware peripherals, Operation Systems,
  • Excellent Communication Skill.
  • Enthusiasm and strong self-motivation & self-reliance.
  • Time management skills, with a high degree of flexibility at work place.

Submit the form below to apply

Job Level2 – 7 years,&nbspSenior Level

Job title: Team Leader – Customer SupportWork Location: ChennaiExperience:  5- 7 yearsEducation Qualification: Any Graduation DegreeNo of openings: 5+ Openings Roles and Responsibilities: &nbs…View more

Chennai, India
Posted 6 days ago

Job title: Technical support Engineer
Work Location: Chennai
Experience:  1- 5 years
Education Qualification: Any Graduation Degree
No of openings: 60+ Openings
Date: 23-03-2024
Time: 11.00 AM to 6.00 PM

Roles and Responsibilities:                                                                                        

  • Responsible for handling customer queries/issues through Voice and or Non-Voice (International) transactions to the best of customer satisfaction.
  • Necessary documentation of calls.
  • Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meeting goals set by the project.

Required Skills & Desired Skills                                                                                 

  • 1-5 Years relevant work experience
  • Excellent communication skills.
  • Graduation is mandatory,
  • Flexible to work in US Shifts (Rotational Night Shifts)

Document to carry:

  • Updated CV
  • Academic qualifications documents

Submit the form below to apply

Job title: Technical support EngineerWork Location: ChennaiExperience:  1- 5 yearsEducation Qualification: Any Graduation DegreeNo of openings: 60+ OpeningsDate: 23-03-2024Time: 11.00 AM to 6.00 PM R…View more

United States
Posted 6 days ago

Job title: Senior Director – Client Services
Location: Orange County, California
Experience:  10+ years of experience
No of Openings: 1

(Applicable only for candidates living or willing to relocate or in a travel distance of one or two hours from Orange County)

Summary:

  • We are looking for a seasoned Client Services Leader with strong track record in delivering operational performance and managing client relationships within our existing services portfolio.
  • This senior role would be responsible for client portfolios in their assigned sites/programs and overall accountability for the delivery of client strategy at their site/location. “A Passion for People” is key. In addition, they would be accountable for the financial performance of their portfolio

Roles and Responsibilities:

  • As a Client Services lead, you would be responsible to manage a portfolio of client accounts ensuring profitability, quality service delivery, and client satisfaction
  • Client delivery performance: Manage a team of operational leaders in support to ensure the fulfilment of all commitments to the client
  • Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale
  • Develop strong rapport with clients, business partners and internal business partners by providing support, information, and guidance, researching, and recommending new opportunities
  • Establish strong relationships with clients. Lead periodic reviews with clients, including MBRs, QBRs, etc.
  • Manage the portfolio P&L and drive invoicing and cash collection according to contractual agreements
  • Drive operational improvements, including optimizing resource allocation across teams, measuring progress against business goals
  • ·Participate/lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, HC, hiring, etc.)

Required Skills:

  • 10+ years of experience in BPO Operations management with client-facing roles
  • Significant experience in client-facing aspects such as presentations, reviews, and negotiations
  • People management experience, having managed teams and organizations at multiple levels
  • Experience in contact center performance optimization and KPI management.
  • Comprehensive working knowledge of outsourcing contract structures and pricing mechanisms
  • Ability to connect and work with business, procurement, and vendor management organizations across multiple functions

Desired Skills:

  • The ideal candidate will be an experienced Client Services professional with a proven track record of driving net new business and managing executive-level relationships.

Submit the form below to apply

Job title: Senior Director – Client ServicesLocation: Orange County, CaliforniaExperience:  10+ years of experienceNo of Openings: 1 (Applicable only for candidates living or willing to relocat…View more

Recruitment fraud alert

The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.

Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate. As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:

  • We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
  • We never request money for any purpose before, during, or after the hiring process.
  • The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.

Stay safe and stay vigilant.

Employment Verification