Join Our Team

Job title: Video Journalist
Location: Hyderabad
Experience: 2+ years
Education: Bachelor’s degree in journalism, Communications, Media Studies, or related field
No of openings: 75+

As a Video Journalist (VJ), you will transform written news articles into engaging video content while maintaining journalistic integrity and adhering to client brand guidelines. This role combines journalistic expertise with video production skills to create compelling, accurate, and timely content for our diverse client base.

Roles and Responsibilities:

Content Selection & Research

• Source relevant and timely articles from client-approved news outlets
• Evaluate content for visual potential, ensuring media availability from Getty Images or other approved sources
• Select stories that align with client topics, brand voice, and audience interests

Script Development

• Transform written articles into concise, engaging scripts while preserving the original context and tone
• Ensure factual accuracy and appropriate attribution of information

Technical Quality Assurance

• Meticulously proofread all scripts for grammar, clarity, and proper pronunciation
• Format numbers, names, and technical terms for clear narration (e.g., “$23.76” as “twenty-three dollars and seventy-six cents”)
• Ensure proper punctuation and structure throughout all content

Video Production Support

• Prepare title and pronunciation guides for narration
• Work with Getty Images and other approved media sources to select appropriate visuals
• Implement technical workarounds when necessary to maintain quality (e.g., pronunciation solutions)

Required Skills & Qualifications

• Bachelor’s degree in Journalism, Communications, Media Studies, or related field
• Strong news judgment and ability to identify compelling, visually-friendly stories
• Excellent writing skills with ability to adapt content while maintaining journalistic integrity
• Keen attention to detail, particularly for grammar, pronunciation, and factual accuracy
• Experience with or understanding of video production processes
• Proficiency with grammar and editing tools such as Grammarly

Job title: Technical Support Associate
Work Location: TerraCampus, Cartago
Experience:  6+ months in technical support, service desk or giving software troubleshooting
Education Qualification:  High school Diploma

Roles and Responsibilities:

• Provide technical assistance to customers via support tickets, chats, and scheduled Zoom calls.
• Investigate and resolve customer issues by utilizing available tools, impersonation features, and thorough troubleshooting.
• Ensure timely responses and resolutions in line with defined SLA targets and ticket priority levels.
• Take full ownership of assigned tickets from start to resolution.
• Maintain accurate, professional, and well-written communication throughout the ticket lifecycle

Required Skills & Desired Skills:

• Advanced English level
• 6+ months in technical support, service desk or giving software troubleshooting
• Chats and ticketing expertise
• Proven work stability
• High School Diploma

Job title: Technical Support Associate
Work Location: Ultra Lag
Experience:  6+ months in technical support roles
Education Qualification:  High school Diploma

Responsibilities:

• Handle technical support inquiries from customers via phone or the company’s web-based support website (ticket-based) from initial contact through resolution.
• Escalate issues to the next higher Tier of support when necessary, ensuring timely resolution and customer satisfaction.
• Adhere to SLAs (Service Level Agreements) and strive to provide superior customer experiences.
• Contribute to the online knowledge base by documenting solutions to common issues and updating existing articles as needed.

Required Skills & Desired Skills:

• High School diploma or equivalent.
• Advanced English level (C1).
• 6+ months of experience working in a similar technical support environment.
• Education: Any IT/computing qualification.
• Good knowledge of the Windows operating system, specifically Windows 7 and
• above.
• Ability to perform Windows software installation, configuration, and deployment.
• Experience providing technical support to customers for hardware and software
• issues, with the ability to diagnose problems related to hardware, operating systems
• software, application programs, or network failures.
• Familiarity with ticket-based support tools such as Salesforce, Zendesk,
• ServiceNow, etc.
• Demonstrated ability to work independently within a team environment.
• Strong troubleshooting and problem-solving skills.
• Organized, self-motivated, and have a high level of attention to detail.
• Excellent verbal and written communication skills, as effective communication with
• both internal teams and customers is essential for this role

Job title: Welcome Center Agent – Portuguese
Work Location: Ultra Lag
Experience:  6+ months working giving trilingual support is preferred, Contact Centers expertise
Education Qualification:  High school Diploma

Roles and Responsibilities:

• 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system
• 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
• 20%- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled
• 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
• 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
• 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills & Desired Skills:

• B2+, Portuguese level, B2 English level
• 6+ months in Contact Centers
• Proven work stability
• High School Diploma
• 6+ months working giving trilingual support is preferred

Job title: Associate System Engineer
Work Location: Ultra Lag
Experience:  2+ years
Education Qualification:  University degree or proven experience in related areas

Roles and Responsibilities:

• Assist internal teams with configuration validation in support of sales opportunities. 
• Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes.  
• Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations
• Be involved in the Account Planning process as part of a larger team
• Assist with solution designs and will be brought into opportunities and mentored as part of an opportunity team.  Will have the ability to take point on simple designs where appropriate
• Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions 
• Work with established programs and sizing tools to support customer pursuits 
• Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management.

Required Skills & Desired Skills:

• Advanced Oral English, Microsoft 365/Google Workspace, Salesforce.com or any other CRM system
• BS in Computer Science, Engineering or other technical degree and/or equivalent experience
• 2+ years of experience (technology industry preferred) 
• Strong phone presence and experience in a high-volume customer interaction environment
• Conscientious attitude and dependability, strengths in teamwork and communication
• Confident, articulate and professional speaking abilities, and a strong ability to listen
• Ability to collect data, identify problems, establish facts and draw valid conclusions
• Preparation and delivery of technical product and architecture presentations
• Passion for technology and aptitude to learn new technologies
• Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations
• Demonstrated listening, written communication and product presentation skills
• Ability to handle multiple tasks and projects, in real-time scenarios
• Apply critical thinking techniques to work through customer situations and interactions
• Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred
• Salesforce.com experience helpful
• Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, …), NFS file systems and network environments helpful