Join Our Team

Job title: Network Engineer Tier 3
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: 5 years of experience in supporting network environment
Education Qualification: Bachelor’s degree

Roles and Responsibilities:

• The candidate must be a technically oriented person with comprehensive experience in network design, implementation and troubleshooting with networking equipment, including routers, gateways, adapters, and powerline products.
• The person will be providing 3rd tier escalation support on as needed basis to address product specific issue, providing guidance to our call centers on addressing customer issues through various day to day tasks such as working hands-on with various products to reproduce, test and validate product functionality prior and post launch.
• The candidate will be handling escalated cases from level 2 as his/her primary responsibility.
• The candidate needs to have strong time management skills. The candidate will be reaching out our customer and partners when dealing with product specific issues on our large portfolio of products.
• The secondary role will be coaching/mentoring other teams on as needed basis. Manage and address requests from other support teams regarding issues, knowledge base

Principal Duties and Responsibilities:

• Review and manage 3rd level escalations support issues for various routers, gateways, adapters, powerline, and other networking devices.
• Replicate customer reported issues to provide validation of defects to engineering for repeat issue
• Participate in product testing to assist with new product releases.
• Review/validate/create internal and external documents and knowledge articles for internal and public dissemination.
• Analyze customer calls/cases to identify product problems in the field to determine core areas of improvement and prioritize core changes to support for reduction of learned issues in field
• Must have good communication ability as candidate must communicate with Customers, Partners; on as needed basis when resolving escalated cases addressed to them
• Create Knowledge base articles and implement process plan to address common issues
• Maintain Support Lab equipment.
• Product development assistance to prevent issues or call generation
• Implementation of Projects to improve support
• Attend weekly meetings for Support Improvement objectives

Required Skills:

• BS degree in a technical discipline or equivalent experience and a minimum of 5 years of experience in supporting network environments. In lieu of experience, Person must be familiar with Netgear Products at high level.
• CCNA certified or equivalent experience in networking.
• Must demonstrate understanding of network topologies, as well as network implementation and design.
• Must have in-depth knowledge of networking technologies including wireless, firewalls, VPN, switches, and network storage technology.
• Must have in-depth knowledge of network and routing protocols.
• Must have experience with MS-Window/Linux networking applications.
• Candidate must have excellent communication and presentation skills, both oral and written.
• Must have excellent analytical, organizational, prioritization, and time management skills.

Job title: Technical Support Role
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: With 6+ months solid experience in CSR or Technical Support Environment
Education Qualification: High school

What we need:

• At least 1 year of proven customer support + technical experience and good tenurity
• Excellent interpersonal skills
• Proficiency with Microsoft Office
• Strong verbal and written communication ability including active listening, conflict resolution and customer empathy
• Candidate can perform assigned tasks and projects quickly, accurately and expert!
• Can start ASAP
• Amenable to work on a shifting schedule
• Willing to work on site in McKinley, Taguig

Job title: WFM (Workforce Management ) Manager
Location: McKinley
Experience: 3-5 years
Education Qualification: Bachelor’s degree

Roles and Responsibilities:

• Highly motivated individual with a passion for data analysis, workforce management, and performance coaching
• Will manage workforce analytics staff
• Will be responsible for manipulating and visualizing data from multiple sources to create Key Performance Indicator (KPI) reports. Will work on reporting, extracting and interpreting data from critical systems, and apply workforce management tools to forecast work volumes, schedule staff, and monitor agent performance.
• Will analyze metrics and trends to provide insights to management and clients
• Generates reports and analyzes metrics and trends to provide insight to management on potential future needs, opportunities, and strategies to improve performance.

Required Skills & Desired Skills:

• Knowledge of contact center processes, technology and concepts
• Excellent organizational skills
• Strong attention to detail
• Time management skills and the ability to multi-task
• Effective verbal and written communication skills
• Ability to work in a collaborative team environment
• Leadership skills
• Training/Mentoring skills

Job title: Portfolio Leader – Hitech (Enterprise Product Support)
Location: United States
Experience: 15+ years in Enterprise Product Support / Enterprise Service industry
Reporting: CRO – Digital Services
Education Qualification: Bachelor’s degree

Role Overview:

• Movate’s Digital Services division is seeking a Portfolio Leader – Enterprise Product Support to drive strategic growth, innovation, and execution within our Enterprise Product Support business.
• This senior leadership role is responsible for shaping and managing a portfolio of cutting-edge digital solutions, leading client engagements, and driving revenue growth.
• The ideal candidate will have a strong background in software, platforms, digital transformation, and a keen ability to align business strategy with technology trends.

Key Responsibilities:

• Define and execute the portfolio strategy for Enterprise Product Support, ensuring alignment with Movate’s overall business objectives.
• Cultivate strong relationships with key clients, acting as a trusted advisor to drive their digital transformation initiatives.
• Identify new opportunities, lead go-to-market strategies, and collaborate with sales teams to expand the portfolio’s footprint.
• Oversee the creation and enhancement of digital solutions, leveraging cloud, AI, automation, and data analytics to drive business outcomes.
• Ensure seamless delivery and execution of services, working closely with cross-functional teams to maintain high-quality standards.
• Stay ahead of market trends and emerging technologies to continuously evolve and strengthen Movate’s competitive positioning.
• Collaborate with internal teams, partners, and clients to create synergy and maximize portfolio success.

Qualifications & Experience:

• 15+ years in Enterprise Product Support / Enterprise Service Selling background including Tech Support, Customer Success, and Professional services, with at least 5 years in a senior leadership role.
• Strong understanding of SaaS, Storage, Networking, Cybersecurity and high-tech domains
• Experience working with Hitech, SaaS companies, or Networking  / Cybersecuirty.
• Proven track record in leading teams, managing large portfolios, and driving business growth.
• Ability to engage and influence C-level executives and stakeholders.
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field; an MBA is a plus.

Why Join Movate?

• Be part of a fast-growing, innovative digital services company.
• Work with cutting-edge technologies and a dynamic leadership team.
• Drive meaningful impact by enabling enterprise-wide digital transformation.
• Competitive compensation and growth opportunities.

Job title: Client Partner – Hitech – AVP
Location: United States
Experience: 10+ years of direct selling experience
Reporting: SVP
Education Qualification: Any Degree

Role Overview:

• The Client Partner is a key member of the sales and client management team responsible for driving revenue growth, attaining, or exceeding Revenue and Margin quotas, building, and maintaining relationships with C-Suite clients in the Hi-tech vertical of business.
• This role needs a talented Client Partner with a passion for sales, understands clients’ business imperatives, needs, and challenges.
• The candidate must enjoy being a trusted partner to clients by proposing appropriate technology, process, and AI solutions, ensuring client success, and client satisfaction to drive revenue growth and continued expansion.
• This role needs to be based locally in Bay Area

Key Responsibilities:

• Identify and pursue new business opportunities within existing client accounts
• Collaborate with sales teams to generate new leads and convert them into profitable business engagements
• Develop and present proposals and contracts to clients
• Build and maintain strong, long-lasting client relationships
• Serve as the primary point of contact for key client accounts
• Understand clients’ business objectives and challenges and provide strategic IT solutions
• Oversee the delivery of Digital and IT services to ensure they meet client expectations and contractual obligations
• Monitor project progress and address any issues or concerns promptly
• Ensure timely and accurate invoicing and collection of payments
• Stay ahead of market trends and emerging technologies to continuously evolve and strengthen Movate’s competitive positioning.
• Collaborate with internal teams, partners, and clients to create synergy and maximize portfolio successs.

Qualifications & Experience:

• Enterprise Product Support / Enterprise Service Selling background including Tech Support, Customer Success, and Professional services
• 10+ years of direct selling experience in SaaS, Storage, Networking, Cybersecurity and high-tech domains
• Consultative and value driven selling approach
• Proven successful experience in closing complex deals / solutions
• Trusted advisor to technology leaders, bring appropriate case studies and industry use cases into customer conversation to build confidence
• Understanding of digital and AI transformation with ability to explain forward looking impact to customer experience and engineer’s productivity due to implementation of AI based solutions
• Excellent presentation and executive engagement skills. Efficient in communication and presentation to CXOs including Chief Customer Officer, Chief Product Officer, Chief Operating Officer etc
• Good business acumen and judgement to prioritize leads with higher probability of closure
• Excellent negotiation skills
• A self-starter that can thrive in a fast paced, team environment.
• Result oriented leader with ability to lead teams in a collaborative ecosystem

Why Join Movate?

• Be part of a fast-growing, innovative digital services company.
• Work with cutting-edge technologies and a dynamic leadership team.
• Drive meaningful impact by enabling enterprise-wide digital transformation.
• Competitive compensation and growth opportunities.