Join Our Team
Job title: Technical Support Agent L1
Work Location: UL/Terra Campus
Experience: Previous customer service experience (6 months) desirable in a technical background.
Education Qualification: High school Diploma is a must, studies in a technical field is a plus.
Roles and Responsibilities:
- Ticket support
- Customer support
- L1 Technical troubleshooting
Required Skills & Desired Skills:
- High school Diploma is a must, studies in a technical field is a plus
- Previous customer service experience (6 months) desirable in a technical background
- Technical studies or background
- B2+ or higher English level
Submit the form below to apply
Job Level | 1-6 years |
Job title: Assistant Manager/ Manager – Analyst Relations
Work Location: Bengaluru
Education : Any Bachelor’s Degree – MBA is highly preferred
Experience: 3 – 5 years
Roles and Responsibilities:
- Own analyst responses to showcase organization capabilities for lead analysts. Manage end-to-end participation in analyst studies and coordinate with multiple teams. Maintain relationships with leading analysts for market insight.
- Identify key industry analysts, research firms, and influencers relevant to Movate’s industry and product services.
- Collaborate with internal stakeholders across business units and work with practice leadership to understand initiatives and actualize learnings to leading analysts.
- Support strategic planning and review process through ongoing collection, tracking, analysis and presentation of information related to business priorities, competitive intelligence, industry growth trends etc.
- Convert open-ended/ multi-dimensional ideas into clear narratives, solutions, or flows on slides
- Support thought leadership and strategic marketing activities to improve internal and external branding and ensure messaging is coherent with strategic priorities.
- Support demand generation team on 360-degree integrated marketing campaigns as required
Requirements:
- Experience in the range of 3-5 years
- Exhibit strategic, analytical, critical thinking and strong solutioning skills
- Strong business acumen, ability to understand abstract ideas, perform strategic analysis and delivery through execution with limited direction
- Knowledge and experience of customer service and IT industry is preferred
- Attention to detail, with ability to learn new concepts quickly
- MBA not mandatory but will be preferred
Submit the form below to apply
Job title: Technical support Engineer
Work Location: Chennai
Experience: 1- 5 years
Education Qualification: Any Graduation Degree
No of openings: 60+ Openings
Roles and Responsibilities:
- Responsible for handling customer queries/issues through Voice and or Non-Voice (International) transactions to the best of customer satisfaction.
- Necessary documentation of calls.
- Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meeting goals set by the project.
Required Skills & Desired Skills
- 1-5 Years relevant work experience
- Excellent communication skills.
- Graduation is mandatory,
- Flexible to work in US Shifts (Rotational Night Shifts)
Document to carry:
- Updated CV
- Academic qualifications documents
Submit the form below to apply
Job title: Customer Support Representative
Work Location: Ebene, Mauritius
Experience: 0-6 Months (Freshers can also apply)
Education Qualification: SC (School Certificate)
No of openings: 50+ Openings
Roles and Responsibilities:
- As part of our team, you will provide a premium telephone and email service to our customers: private customers, professionals and various partners
- You will identify the needs and priorities of customers, in order to offer an adapted solution to their expectations
- You will make quotes, manage negotiations until the reservation is validated and additional products are sold
- You will guide the customer throughout the booking process until the vehicle is picked up: modifications, cancellations.
- You will guide the customer throughout the rental period: various information, questions about the vehicle, extension, change of return location.
- You are available for the customer after the drop off of the car to answer questions and deal with any disappointments.
Required Skills & Desired Skills
- Experience: 0-6 Months (Freshers can also apply)
- Excellent oral and written communication skills in French and English
- Has or has had commercial training or initial experience in the field of sales or services (tourism, hotels, travel agencies)
- Prior experience in customer relations is highly preferred
- Is tenacious and persuasive, with a strong results orientation
- Good telephone skills and service orientation
- Demonstrates commitment and perseverance
- Is dynamic, rigorous, and has a great capacity to adapt
- Willing to work weekends and shifts
Documents Required:
- Updated CV
- Current employer’s Last 3 months’ Payslip (If any)
- Attestation letter of your recent employer (If any)
- Academic qualifications documents
- National ID Card
- Utility Bill
- Passport Size Picture
Submit the form below to apply
Job title: Trilingual Player Support (German+English+Spanish)
Work Location: TerraCampus, Tres Rios
Qualification: High School Diploma
Experience: Minimum 1 years of relevant experience
No of openings: 6+ Openings
Roles and Responsibilities:
- Clarify player requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
- Review attentively to player needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
- Greet players in a courteous, friendly, and professional manner, using agreed-upon procedures.
- Answer player questions related to websites, products, processes, and benefits.
- Maintain broad knowledge of client products and/or services.
- Manage chat, emails, and messenger effectively with proper grammar and enunciation.
- Process refunds as needed.
Required Skills:
- Proficiency in German Level >B2+
- Proficiency in English Level >B2+
- Gaming experience is mandatory
- De-escalate issues as necessary
- Understand player needs (read attentively, respond appropriately)
- Problem-solving
- Patience and willingness to help
- Strong customer service orientation and disposition
- Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern
- Multi-task
- Attention to detail
- Empathy
- Critical thinking
- Speed to solution
Submit the form below to apply
Job Level | 1- 5 Years |
Recruitment fraud alert
The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.
Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate.
As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
- We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
- We never request money for any purpose before, during, or after the hiring process.
- The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.
Stay safe and stay vigilant.
Employment Verification
For employment verification inquiries, kindly reach out to our dedicated team at employment.verification@movate.com. We’ll assist you in confirming relevant employment details at the earliest.