Join Our Team

Job title: GenAI Enablement Lead
Work Location: remote
Experience: 5-6 years
Education Qualification:  B.A.

Roles and Responsibilities:

• Develop and execute a strategy to drive GenAI enablement across the engineering organization by leading a cross-functional community focused on experimentation, knowledge sharing, and adoption of Generative AI tools and practices.
• Identify and prioritize use cases that drive measurable improvements in productivity, quality, and developer experience.
• Define the roadmap for GenAI tools, integrations, and internal accelerators.
• Evaluate and pilot GenAI tools, models, and APIs (e.g., OpenAI, Anthropic, AWS Bedrock, etc.).
• Build and maintain prototypes, plugins, and integrations with internal platforms (e.g., CI/CD pipelines, IDEs, generation of documentation and tests, code reviews, bug fixing).
• Design and run training, workshops, and documentation to empower engineers to use GenAI responsibly and effectively.
• Champion safe and compliant GenAI usage, including prompt engineering patterns, model selection, and usage guidelines.
• Collect feedback and metrics to iterate on tools and practices.
• Define and promote GenAI usage policies in collaboration with security, legal, and compliance teams.
• Establish governance models for data privacy, model usage, and ethical AI practices.
• Stay abreast of GenAI trends and assess emerging technologies for potential adoption. Represent the company in external forums, communities, or conferences on AI enablement topics.

Required Skills & Desired Skills:

• Excellent communication skills and the ability to translate complex AI concepts to engineering and business stakeholders.
• Demonstrated ability to drive cross-functional initiatives and influence without direct authority.
• 5+ years of experience in software engineering, developer tooling, or platform teams.
• Hands-on experience with LLMs or GenAI tools in a production or enterprise setting.
• Strong technical foundation in APIs, cloud platforms (e.g., AWS), and programming languages (Python, Go, etc.).
• Experience integrating with GenAI platforms (e.g., OpenAI, CoPilot). Desirable

Nice to have:

• Familiarity with Kubernetes, CI/CD, developer portals, and internal platform tools.
• Knowledge of security and compliance considerations around AI (e.g., data leakage, model risk).
• Experience with prompt engineering, vector databases, and RAG (retrieval-augmented generation) systems.
• Prior experience in a developer enablement, DevEx, or productivity engineering role.

Job title: Business Analyst – Engineering Transformation
Work Location: remote
Experience: 5-6 years
Education Qualification:  B.A.

Roles and Responsibilities:

• Build strong relationships with all stakeholders and foster cooperation, coordination and communication across the organization
• Define and document business requirements that support Engineering in system development and design.
• Oversee project execution, ensuring alignment with strategic goals, on-time delivery, and effective risk mitigation. This requires the ability to rapidly grasp technical concepts, shift between diverse topics, and adjust to evolving priorities.
• Compile and communicate project status updates to senior leadership, highlighting key milestones, risks, and opportunities.
• Drive collaboration across teams, fostering an environment of transparency, accountability, and continuous improvement.
• Manage critical administrative functions essential to the efficiency of the Engineering organization.

Required Skills & Desired Skills:

• 5+ years of experience successfully defining, managing, and leading projects and transformation initiatives.
• Strong technical acumen, with a solid understanding of software engineering concepts, Agile methodologies, and DevOps frameworks—enabling effective collaboration with engineering teams.
• Proven problem-solving and analytical skills, with a track record of operationalizing best practices and delivering measurable improvements.
• Excellent stakeholder management and influencing skills, with the ability to build cross-functional relationships and work effectively in a matrixed organization.
• Proficiency in project planning methodologies and tools, ensuring efficient execution and delivery of strategic initiatives.

Job title: Customer Service Representative
Work Location: Ultra Lag
Experience:  9+ months in Contact Centers
Education Qualification:  Highschool Diploma

Roles and Responsibilities:

• Receive incoming requests by telephone, e-mail and through the support portal 
• Prioritize and dispatch these calls to Technical Support Engineers 
• Notify Support Manager of critical customer issues 
• Prioritize both time and projects, work to balance resources with customer needs
• Determine the scope of technical issues 
• Monitor cases by Severity, Priority, and Age in Pure Storage’s case tracking system

Required Skills & Desired Skills:

• At least 1 year experience with phone call management, front-line IT or Support Experience 
• Focus on the customer experience 
• Excellent people and communication skills in English, both written and verbal
• Great memory skills and ability to multitask, or serialize tasks very rapidly
• Very good organizational skills 
• Able to maintain composure in stressful situations Must be willing and able to work in an open office, team environment
• Advanced English (B2+-C1)

Job title: Associate System Engineer
Work Location: Ultra Lag
Experience:  2+ years of experience in customer-facing roles (e.g., customer support, account management, customer success, sales, etc) with strong collaboration across teams like Sales, Support, Engineering, and Product Management.
Education Qualification:  University degree is preferred, or equivalent work experience

Roles and Responsibilities:

• Assist internal teams with configuration validation in support of sales opportunities. 
• Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes.  
• Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations
• Be involved in the Account Planning process as part of a larger team
• Assist with solution designs and will be brought into opportunities and mentored as part of an opportunity team.  Will have the ability to take point on simple designs where appropriate
• Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions 
• Work with established programs and sizing tools to support customer pursuits 
• Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management.

Required Skills & Desired Skills:

• BS in Computer Science, Engineering or other technical degree and/or equivalent experience
• 2+ years of experience (technology industry preferred) 
• Strong phone presence and experience in a high-volume customer interaction environment
• Conscientious attitude and dependability, strengths in teamwork and communication
• Confident, articulate and professional speaking abilities, and a strong ability to listen
• Ability to collect data, identify problems, establish facts and draw valid conclusions
• Preparation and delivery of technical product and architecture presentations
• Passion for technology and aptitude to learn new technologies
• Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations
• Demonstrated listening, written communication and product presentation skills
• Ability to handle multiple tasks and projects, in real-time scenarios
• Apply critical thinking techniques to work through customer situations and interactions
• Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred
• Salesforce.com experience helpful
• Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, …), NFS file systems and network environments helpful
• Advanced Oral English, Microsoft 365/Google Workspace, Salesforce.com or any other CRM system

Job title: Inbound Sales and Service Associate
Location: UltraLag, Lagunilla, Heredia
Experience: +1 year of experience in a call center environment.
Education Qualification: High School Diploma
No of openings: 100

Roles and Responsibilities:

• If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further.
• We are looking for energetic customer sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers – It all starts with you!
• Our purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients.
• You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.

You will provide inbound telephone support to our clients concerning extended warranty plans and services.

Essential Duties and Responsibilities:

• Inbound Sales Associate are responsible for assisting existing and new customers with registering their new appliances establishing rapport with the customer to position the sales pitch.
• Superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
• Emphasis is on sales for extended warranty plans and product registration.
• Through rapport building and information gathering from the conversation with the customer, identify opportunities to present the need to purchase an extended service plan.
• Upsell customers to additional service plans on older appliances the customer has in their homes. 
• Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers.
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections.
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
• Accurately document information within multiple database systems.
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.

Required Skills & Desired Skills

• Proficient speaking English to US based customers.
• High School Diploma or GED required.
• +1 year of experience in a call center environment.
• Customer Service preferred and Sales experience required
• Genuine desire to provide exceptional customer service.
• Ability to understand first call resolution.
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
• Self-motivated, able to work independently, and a desire to learn and succeed.
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Demonstrates ability to speak off script, accurately, asking questions to identify busy signs
• Demonstrates ability to build rapport, off script, with customer to identify needs for our product