Join Our Team

Job title: Account Executives
Work Location: Barranquilla, Colombia
Experience:  2 years in Sales
Education Qualification:  Bachelor’s Degree
No of openings:  10

Roles and Responsibilities:

• Direct the sales process within a book of new logo prospects with locations from 1-100.
• Develop and cultivate relationships throughout organizations of target restaurants and their partners through champion building and multi-threading.
• Find a great solution for each client using an understanding of their business, financial skills, sales process, and creativity.
• Coordinate customer meetings and presentations; preparation and delivery of follow-up materials, addressing competitive threats, and successful negotiations.

Required Skills & Desired Skills: 

• English Language with B2/B2+.
• 2 years of experience in Sales or a similar role.

Job title: Video Creator
Location: Hyderabad
Experience: 0 – 1+ years
Education: Bachelor’s degree in journalism, Communications, Media Studies, or related field
No of openings: 75+

We’re seeking a talented Video Creator to join our dynamic team. In this role, you’ll be responsible for selecting and implementing relevant media assets that enhance our video content while maintaining alignment with the narrative and client guidelines. This position requires excellent visual storytelling instincts, meticulous attention to detail, and strong media selection skills.

Roles and Responsibilities:

Media Selection and Implementation

• Source and select high-quality video and image assets from our media partners and free usage catalogue that align perfectly with article content and client brand guidelines
• Prioritize videos over images, with preference for 16:9 aspect ratio content (using 9:16 only when necessary)
• Ensure all selected media is current by filtering for recent assets (within 72 hours to 1 month)
• Search effectively using our media partners’ libraries and our internal media search field
• Properly document and attribute media sources to maintain licensing compliance

Content Quality Management

• Verify that all media used is contextually relevant to the content, avoiding generic or unrelated footage
• Ensure precise matching when featuring specific people, events, or teams (e.g., correct athletic teams and players in sports content)
• Maintain contextual accuracy between narrative and visual elements
• Develop creative solutions when exact media matches aren’t available, such as using different angles or perspectives
• Avoid misleading visual contexts that contradict the narrative message

Required Skills and Qualifications

• Experience in video production, digital content creation, or media curation
• Strong visual storytelling instincts and understanding of narrative alignment
• Excellent research skills for finding specific, relevant media assets
• Proficiency with stock media platforms and free usage catalogues
• Meticulous attention to detail and quality
• Understanding of different video formats and aspect ratios
• Ability to work efficiently while maintaining high-quality standards

Preferred Skills

• Background in journalism, media studies, or related fields
• Experience with media asset management systems
• Knowledge of brand guidelines implementation in video content
• Understanding of media licensing and proper attribution practices
• Familiarity with our internal media management platform

Job title: Video Journalist
Location: Hyderabad
Experience: 2+ years
Education: Bachelor’s degree in journalism, Communications, Media Studies, or related field
No of openings: 75+

As a Video Journalist (VJ), you will transform written news articles into engaging video content while maintaining journalistic integrity and adhering to client brand guidelines. This role combines journalistic expertise with video production skills to create compelling, accurate, and timely content for our diverse client base.

Roles and Responsibilities:

Content Selection & Research

• Source relevant and timely articles from client-approved news outlets
• Evaluate content for visual potential, ensuring media availability from Getty Images or other approved sources
• Select stories that align with client topics, brand voice, and audience interests

Script Development

• Transform written articles into concise, engaging scripts while preserving the original context and tone
• Ensure factual accuracy and appropriate attribution of information

Technical Quality Assurance

• Meticulously proofread all scripts for grammar, clarity, and proper pronunciation
• Format numbers, names, and technical terms for clear narration (e.g., “$23.76” as “twenty-three dollars and seventy-six cents”)
• Ensure proper punctuation and structure throughout all content

Video Production Support

• Prepare title and pronunciation guides for narration
• Work with Getty Images and other approved media sources to select appropriate visuals
• Implement technical workarounds when necessary to maintain quality (e.g., pronunciation solutions)

Required Skills & Qualifications

• Bachelor’s degree in Journalism, Communications, Media Studies, or related field
• Strong news judgment and ability to identify compelling, visually-friendly stories
• Excellent writing skills with ability to adapt content while maintaining journalistic integrity
• Keen attention to detail, particularly for grammar, pronunciation, and factual accuracy
• Experience with or understanding of video production processes
• Proficiency with grammar and editing tools such as Grammarly

Job title: Technical Support Associate
Work Location: TerraCampus, Cartago
Experience:  6+ months in technical support, service desk or giving software troubleshooting
Education Qualification:  High school Diploma

Roles and Responsibilities:

• Provide technical assistance to customers via support tickets, chats, and scheduled Zoom calls.
• Investigate and resolve customer issues by utilizing available tools, impersonation features, and thorough troubleshooting.
• Ensure timely responses and resolutions in line with defined SLA targets and ticket priority levels.
• Take full ownership of assigned tickets from start to resolution.
• Maintain accurate, professional, and well-written communication throughout the ticket lifecycle

Required Skills & Desired Skills:

• Advanced English level
• 6+ months in technical support, service desk or giving software troubleshooting
• Chats and ticketing expertise
• Proven work stability
• High School Diploma

Job title: Technical Support Associate
Work Location: Ultra Lag
Experience:  6+ months in technical support roles
Education Qualification:  High school Diploma

Responsibilities:

• Handle technical support inquiries from customers via phone or the company’s web-based support website (ticket-based) from initial contact through resolution.
• Escalate issues to the next higher Tier of support when necessary, ensuring timely resolution and customer satisfaction.
• Adhere to SLAs (Service Level Agreements) and strive to provide superior customer experiences.
• Contribute to the online knowledge base by documenting solutions to common issues and updating existing articles as needed.

Required Skills & Desired Skills:

• High School diploma or equivalent.
• Advanced English level (C1).
• 6+ months of experience working in a similar technical support environment.
• Education: Any IT/computing qualification.
• Good knowledge of the Windows operating system, specifically Windows 7 and
• above.
• Ability to perform Windows software installation, configuration, and deployment.
• Experience providing technical support to customers for hardware and software
• issues, with the ability to diagnose problems related to hardware, operating systems
• software, application programs, or network failures.
• Familiarity with ticket-based support tools such as Salesforce, Zendesk,
• ServiceNow, etc.
• Demonstrated ability to work independently within a team environment.
• Strong troubleshooting and problem-solving skills.
• Organized, self-motivated, and have a high level of attention to detail.
• Excellent verbal and written communication skills, as effective communication with
• both internal teams and customers is essential for this role