Join Our Team

Location: Ultralag, Heredia (Hybrid)
Education: Bachelor’s degree in Business, IT, Information Systems, or related field (or equivalent experience)
Experience: 2+ years of experience in Gainsight administration or Customer Success Operations
No of Openings: 1

Summary:

• The Gainsight Administrator – Customer Success is responsible for managing and optimizing the Gainsight platform to support customer lifecycle management, engagement strategies, and operational efficiency.
• This role works closely with Customer Success, Operations, and cross-functional teams to translate business requirements into scalable system configurations, workflows, and automation.
• The ideal candidate combines technical expertise with strong business acumen to enhance customer experience, improve retention, and drive data-driven decision-making.

Roles and Responsibilities:

• Configure, deploy, and administer the Gainsight platform, including dashboards, reports, rules engine, workflows, permissions, and integrations.
• Collaborate with cross-functional stakeholders to gather requirements and translate them into scalable Gainsight and CRM configurations.
• Define and manage key metrics, data sources, and reporting structures to support customer health, renewals, and lifecycle tracking.
• Design and maintain business rules to analyze customer data and trigger proactive engagement actions.
• Support the rollout, documentation, and continuous improvement of Customer Success processes.
• Provide day-to-day platform support, including troubleshooting, workflow updates, and user administration.
• Monitor system performance, data integrity, and user activity; recommend and implement enhancements.
• Stay current with platform updates and evaluate opportunities to leverage new features and capabilities.
• Partner with operations and analytics teams to ensure data accuracy and alignment across systems.

Required Skills:

• 2+ years of experience as a Gainsight Administrator or advanced Gainsight user.
• Hands-on experience configuring and managing Gainsight modules (rules engine, dashboards, workflows, reporting).
• Experience working with CRM systems such as Salesforce, including understanding data structures.
• Ability to translate business requirements into technical system configurations and automation workflows.
• Understanding of Customer Success concepts such as health scoring, churn risk, renewals, and lifecycle management.
• Strong analytical and problem-solving skills with high attention to detail.
• Experience working cross-functionally and managing priorities independently.
• Excellent written and verbal communication skills.

Desired Skills:

• 2–5 years of experience in Customer Success Operations, Business Analysis, or similar roles.
• CRM administration experience or relevant certifications.
• Experience supporting SaaS or subscription-based business models.
• Experience designing or optimizing customer health scoring frameworks.
• Strong reporting and dashboard development skills.
• Familiarity with system integrations and automation tools.
• Experience presenting insights or working with senior stakeholders.

Location: Hybrid, Ultralag, Heredia
Education: Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field (or equivalent experience)
Experience: 2+ years in data engineering, analytics engineering, or similar roles
No of Openings: 1

Summary:

• The Data Engineer – Customer Success Analytics is responsible for building and maintaining the data infrastructure that supports Customer Success operations and decision-making.
• This role focuses on developing scalable data pipelines, improving data models, and ensuring high-quality, reliable datasets for reporting and analytics.
• The ideal candidate is hands-on, detail-oriented, and passionate about transforming complex data into actionable insights that drive customer outcomes, operational efficiency, and future automation initiatives.

Roles and Responsibilities:

• Design, build, and maintain ETL/ELT pipelines from systems such as Salesforce and other operational platforms into data warehouses (e.g., Snowflake).
• Audit, normalize, and restructure existing data models, tables, and views to improve performance, consistency, and usability.
• Develop clean, scalable, and analytics-ready data models to support dashboards, reporting, and operational workflows.
• Translate business requirements (e.g., ARR, renewals, churn, consumption, customer health) into structured and well-documented data definitions.
• Investigate and resolve data discrepancies by identifying root causes and implementing long-term fixes.
• Optimize query performance, data processing, and overall data warehouse efficiency.
• Implement data validation frameworks, monitoring processes, and quality controls to ensure data accuracy and reliability.
• Document data lineage, transformations, and definitions to support governance and transparency.
• Collaborate with Data Analysts, Customer Success teams, and Operations to build scalable and reusable datasets.
• Prepare structured datasets to support automation initiatives, reporting improvements, and future AI-driven use cases.

Required Skills:

• 2+ years of experience working with data in roles such as Data Engineer, Data Analyst, Analytics Engineer, or similar.
• Strong SQL skills and experience with ETL/ELT processes and data modeling.
• Experience with at least one programming language (e.g., Python, Scala, C#, or similar).
• Hands-on experience with data warehouse technologies (e.g., Snowflake, BigQuery, Spark).
• Familiarity with data build tools such as DBT.
• Experience with version control tools (Git/GitHub) and development workflows.
• Strong understanding of data modeling principles (normalization, dimensional modeling, schema design).
• Proven ability to identify and improve data pipeline and reporting performance.
• Strong analytical and problem-solving skills, particularly in resolving data inconsistencies.
• Ability to work cross-functionally and communicate technical concepts clearly.
• English C1

Desired Skills:

• Experience working with Salesforce data models (Accounts, Opportunities, Contracts, Subscriptions).
• Familiarity with tools such as Tableau, Gainsight, or similar analytics platforms.
• Experience supporting SaaS or subscription-based business models (ARR, renewals, churn, consumption).
• Exposure to automation, predictive analytics, or AI-related data preparation.
• Experience with data governance, access control, and documentation standards.
• Knowledge of REST APIs and server-side technologies (e.g., Node.js, TypeScript, Python).

Position: Account-Based Marketing (ABM) Specialist / Manager
Experience Required: 6-10 Years in Business Development or Sales in IT Services with Proven Results
Location – Bangalore (Hybrid)
Work Timing – US Hours

Role Overview

We are seeking a highly driven and experienced Account-Based Marketing (ABM) professional with strong expertise in IT services business development or sales. The ideal candidate has a demonstrated track record of delivering measurable growth through strategic, insight-driven ABM programs. This role will collaborate closely with sales, solutioning, and marketing teams to identify high-value accounts, craft targeted engagement strategies and accelerate pipeline impact.

Key Responsibilities

• Develop and execute end-to-end Account-Based Marketing strategies for priority accounts.
• Partner with business development and sales leaders to target existing accounts and build personalized engagement plans.
• Create highly tailored content, messaging frameworks, and value propositions aligned with Movate service offerings.
• Drive multi-channel ABM campaigns using email, digital, social, events, and personalized outreach.
• Align with sales teams to track account progression, influence revenue, and provide insights for optimization.
• Lead strategic research and account intelligence efforts to fuel account-specific plays.
• Coordinate cross-functional resources across marketing, product, and delivery teams.
• Monitor ABM campaign performance, create dashboards, and deliver executive-level reporting.
• Support pipeline acceleration efforts through targeted programs, thought leadership, and executive engagement.

Required Skills & Experience

• 6+ years of progressive experience in business development, Inside Sales, or ABM roles with leading IT services companies.
• Strong understanding of ITS services across Infrastructure and Engineering, market trends, and buyer personas.
• Proven track record of generating measurable pipeline and revenue impact through Inside Sales and ABM.
• Ability to translate complex IT Services / solutions into simple, compelling value propositions.
• Experience with ABM platforms and tools (e.g., HubSpot etc).
• Excellent communication, storytelling, and presentation skills.
• Strong analytical mindset with ability to interpret data and optimize campaigns.
• Cross-functional collaboration experience working with sales, pre-sales, delivery, and product teams.
• Ability to manage multiple account programs simultaneously.

Must Have

• Experience in B2B tech consulting.
• Familiarity with enterprise-level consultative selling.
• Prove track of driving pipeline and revenue in selling support services.

Job title: Technical Lead
Work Location: Chennai Guindy
Experience: 10 – 15 years
Education Qualification: Any Graduate

Roles and Responsibilities:

• Lead and work along with team to deliver commitments smoothly.
• Smart enough to perform technical impact analysis to derive nearest estimation efforts.
• Should develop skills on AI aided development and optimization.
• Should proactively take care of Vulnerability fixes and Engineering metrics and improve the same through teamPerform code reviews and refactoring discussions with multiple domains and delivery teams to ensure high-quality deliverables.
• Conduct feasibility studies to ensure the product is up to date with the latest technologies.
• Root Cause Analysis: Cracking the code on the toughest bugs by diving deep to find the true root cause and identifying permanent fixes based on your analysis.
• Take initiative and be responsible for the technical solution.
• Develop tools and applications by producing clean, efficient code.
• Capability to learn new technologies quickly, stay up to date on the latest industry technology trends and techniques.

Required:

• 10+ Years IT Experience with 5+ Years’ experience in developing web applications with heavy usage of JavaScript.
• Expert in Frontend, Middleware design, development & implementation with experience in Angular and related technologies.
• In-depth knowledge of the RESTful API design.
• Solid understanding of JavaScript & Typescript.
• Strong understanding of UI frameworks/languages such as Angular.
• Hands-on experience in designing, implementing, and optimizing database schemas using RDBMS, with a focus on MySQL or Postgres.
• Proficient in writing complex SQL queries, stored procedures, and triggers.

Job title: Associate System Engineer
Work Location: Ultra Lag
Experience: 2+ years of experience in customer-facing roles (e.g., customer support, account management, customer success, sales, etc) with strong collaboration across teams like Sales, Support, Engineering, and Product Management.
Education Qualification: University degree is preferred, or equivalent work experience

Roles and Responsibilities:

• Assist internal teams with configuration validation in support of sales opportunities.
• Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes.
• Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations
• Be involved in the Account Planning process as part of a larger team
• Assist with solution designs and will be brought into opportunities and mentored as part of an opportunity team.  Will have the ability to take point on simple designs where appropriate
• Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions
• Work with established programs and sizing tools to support customer pursuits
• Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management.

Required Skills & Desired Skills:

• BS in Computer Science, Engineering or other technical degree and/or equivalent experience
• 2+ years of experience (technology industry preferred)
• Strong phone presence and experience in a high-volume customer interaction environment
• Conscientious attitude and dependability, strengths in teamwork and communication
• Confident, articulate and professional speaking abilities, and a strong ability to listen
• Ability to collect data, identify problems, establish facts and draw valid conclusions
• Preparation and delivery of technical product and architecture presentations
• Passion for technology and aptitude to learn new technologies
• Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations
• Demonstrated listening, written communication and product presentation skills
• Ability to handle multiple tasks and projects, in real-time scenarios
• Apply critical thinking techniques to work through customer situations and interactions
• Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred
• Salesforce.com experience helpful
• Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, …), NFS file systems and network environments helpful