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Job title: Trilingual Gaming Player Support
Location: Barranquilla, Colombia
Experience: 6 months
Education Qualification: Bachelor’s Degree
No of openings: 17

Roles and Responsibilities:

• Provide a world-class experience to our customers through answering incoming customer questions from chat, and email. Resolve solutions to help customers thrive.
• Conduct procedures to escalate and coordinate the customer response in accordance with values

Required Skills & Desired Skills: 

• Spanish, Portuguese and English Language with B2/B2+
• 6 months of experience in gaming customer support or technical support.

Job title: Gaming Player Support
Location: Barranquilla, Colombia
Experience: 6 months
Education Qualification: Bachelor’s Degree
No of openings: 50

Roles and Responsibilities:

• Provide a world-class experience to our customers through answering incoming customer questions from chat, and email. Resolve solutions to help customers thrive.
• Conduct procedures to escalate and coordinate the customer response in accordance with values.

Required Skills & Desired Skills: 

• English Language with B2/B2+.
• 6 months of experience in gaming customer support or technical support

Job title: Infrastructure Program Manager
Location: Chennai (On site)
Experience: Minimum 15 years of experience
Education Qualification: Any Graduation
No of Openings: 3

Summary:

We are seeking an experienced IT Program Manager with expertise in IT infrastructure, Service Desk and cloud technologies to lead and manage a portfolio of complex IT programs and projects. This individual will be responsible for ensuring the successful execution of infrastructure-related initiatives, driving cross-functional collaboration, and ensuring alignment with business objectives. The ideal candidate will have a strong background in IT program management, coupled with hands-on experience in Datacenter – Servers & Storage, O365, ITIL, Service Desk, cloud platforms (e.g., AWS, Azure), IT infrastructure management, and modern IT solutions.

Roles and Responsibilities:

• Program Leadership: Lead, manage, and oversee a portfolio of IT infrastructure and cloud-related programs, ensuring they are delivered on time, within scope, and within budget.
• Stakeholder Engagement: Collaborate with senior leadership and business stakeholders to define program goals, develop strategies, and ensure that programs are aligned with organizational business and technology objectives.
• Cross-Functional Collaboration: Work closely with technical teams (cloud architects, DevOps, infrastructure engineers) and business units to ensure that the technical solution meets business requirements and delivers value.
• Risk Management: Identify, assess, and manage risks related to IT infrastructure and cloud adoption, ensuring mitigation plans are in place for any potential obstacles.
• Program Delivery: Oversee and manage the successful delivery of IT programs, ensuring effective coordination of resources, timelines, and budgets for cloud migrations, infrastructure upgrades, and enterprise IT solutions.
• Project Planning & Execution: Develop comprehensive project plans, including timelines, milestones, resource allocation, and budgeting, to ensure the successful implementation of IT infrastructure and cloud initiatives.
• Change Management: Lead the change management process for the adoption of new cloud technologies and infrastructure enhancements, ensuring minimal disruption to business operations.
• Monitoring & Reporting: Provide ongoing program status updates to leadership and stakeholders, highlighting progress, risks, and resource requirements.
• Resource & Vendor Management: Oversee vendor relationships and manage third-party providers of IT infrastructure and cloud services to ensure quality service delivery and alignment with program goals.

Required Skills:

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field. PMP, ITIL, or other project management certifications preferred.
• Minimum of 15 years of experience in IT program/project management, with a strong focus on IT infrastructure, cloud technologies, and enterprise IT solutions.
• Extensive experience with enterprise IT infrastructure (networks, servers, databases, storage) and Cloud ( AWS, Azure, GCP)
• Proven experience in leading large-scale cloud migrations, IT infrastructure transformations, or enterprise system upgrades.
• Strong understanding of IT systems, cloud architecture, networking, security, and infrastructure management.
• Excellent leadership and communication skills, with the ability to influence and collaborate effectively with both technical and non-technical stakeholders.
• Strong problem-solving and critical-thinking skills, with a proactive approach to risk management and issue resolution.
• Experience in budget management, resource allocation, and managing program-level risks.
• Proficiency in project management tools such as Jira, Microsoft Project, or similar platforms

Desired Skills:

• Proven experience as a Program Manager in infrastructure in-house projects
• Any technical certification preferred
• Hands on experience with enterprise IT infrastructure and Cloud

Job title: Retail Customer Support Representative – Bilingual
Work Location: UltraLag, Lagunilla, Heredia.
Experience: 0 – 3 Months
No of openings : 150
Education Qualification: -High School Diploma-Executive Services Diploma or English Diploma required if no prior experience.

Roles and Responsibilities:

• 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiries, order placement, and order follow-up. Documents details of customer interaction into the system.
• 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
• 20%- Keeps customers informed on the status of their order, cost-effectively reconciles errors, resolves post-order issues such as returns, and follows up to ensure all customer needs are fulfilled
• 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
• 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
• 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills & Desired Skills

• Proficiency English Level >B2+
• 0 to 3 months Call Center experience
• Active listening
• Attention to detail
• Empathy
• Critical thinking
• Speed to solution

Job title: Senior Manager/ Associate Director – Strategic Marketing
Work Location: Bengaluru
Experience: 7-10 years
No of Openings: 1

Job Responsibilities:

• Develop a deep understanding of Movate’s services and solutions to support in driving their Go-to-Market (GTM) strategy and execution plan
• Market, customer, and competitive analysis — Become the expert on the customer, the industry trends, and the players in the market; funnel these insights into services/ solutions roadmaps
• Help develop the core messaging, positioning, and market differentiators for Movate services/ solutions
• Create impactful external-facing presentations, sales pitches, service/ solution decks that strongly and clearly articulate Movate’s message
• Support Movate’s thought leadership by driving strategy, planning, and execution of a well-rounded content strategy (POVs, case studies, videos, web pages, blogs, newsletter)
• Collaborate and align expectations with other internal teams (SMEs, innovation team, sales, practice) to power up the marketing and thought leadership campaigns

Required Skills

• Strategic thinker with strong solutioning skills
• 3-4 years of experience in creating slideware, messaging, and positioning would be preferred
• Experience in the range of 7-10 years
• MBA will be preferred
• Knowledge of customer service and IT services industry
• Knowledge of key technology and digital transformation trends
• Good market research and analysis skills
• Strong communication – written, verbal, and presentation skills, with an eye for quality and attention to detail
• High EQ to manage multiple senior stakeholders