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Job title: Vice President of Enterprise Applications
Location: Chennai
Education: Bachelor’s / Master’s degree
Experience: 18 – 20 years
Roles & Responsibilities
- Define and execute the enterprise applications strategy and digital roadmap, ensuring alignment with the business objectives and priorities of the organization.
- Manage the full lifecycle of enterprise applications development, customization, integration, testing from planning and analysis to deployment and support.
- Establish and enforce best practices, standards, and methodologies for enterprise applications development, testing, quality assurance, security, and performance.
- Lead, mentor, and develop a high-performing team of enterprise applications professionals, fostering a culture of innovation, collaboration, and customer satisfaction.
- Manage the budget, resources, and vendors for enterprise applications projects and initiatives, ensuring timely delivery and quality outcomes.
- Monitor and evaluate the performance, availability, and reliability of enterprise applications, ensuring compliance with service level agreements and regulatory requirements.
- Identify and resolve issues and risks related to enterprise applications, escalating as appropriate.
- Stay abreast of the latest trends, technologies, and best practices in enterprise applications, and evaluate and recommend innovative solutions and enhancements to meet the evolving needs of the organization.
- Communicate and present effectively the status, progress, and results of enterprise applications projects and initiatives to senior management and other stakeholders.
- Should have started and worked his/her career starting from Enterprise Application development, testing, deployment, and management, doing program management, delivery, and operation.
- Should have grown his/her career in this managing and supporting end to end enterprise application and grown at senior role.
Required and Desired skills:
- Bachelor’s degree in computer science, Information Systems, or related field. Master’s degree preferred.
- Should have 18-20 years of experience in enterprise applications development, implementation, and management, with at least 8 years in a senior leadership role managing program, delivery and operation, application business requirement design and development, testing, development, and deployment.
- Proven track record of successfully delivering complex and large-scale enterprise applications projects on time, on budget, and on scope.
- Strong knowledge and experience in various enterprise applications platforms and technologies, such as various enterprise programming languages, API, integration and frameworks, ERP, CRM, BI, ETL, web services, cloud computing, etc.
- Excellent leadership, communication, interpersonal, and problem-solving skills.
- Ability to work effectively in a fast-paced, dynamic, and collaborative environment.
- Ability to influence and negotiate with internal and external stakeholders at all levels.
- Certifications in relevant enterprise applications technologies and methodologies are a plus.
- Must have experience in Java, .Net, DevOps, Python, Cloud, Microservices, SAP, Databases – MSSQL, MySQL or similar application development and maintenance.
Submit the form below to apply
Job Level | Senior Level |
Job title: Senior Director – Client Services
Location: Orange County, California
Experience: 10+ years of experience
No of Openings: 1
(Applicable only for candidates living or willing to relocate or in a travel distance of one or two hours from Orange County)
Summary:
- We are looking for a seasoned Client Services Leader with strong track record in delivering operational performance and managing client relationships within our existing services portfolio.
- This senior role would be responsible for client portfolios in their assigned sites/programs and overall accountability for the delivery of client strategy at their site/location. “A Passion for People” is key. In addition, they would be accountable for the financial performance of their portfolio
Roles and Responsibilities:
- As a Client Services lead, you would be responsible to manage a portfolio of client accounts ensuring profitability, quality service delivery, and client satisfaction
- Client delivery performance: Manage a team of operational leaders in support to ensure the fulfilment of all commitments to the client
- Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale
- Develop strong rapport with clients, business partners and internal business partners by providing support, information, and guidance, researching, and recommending new opportunities
- Establish strong relationships with clients. Lead periodic reviews with clients, including MBRs, QBRs, etc.
- Manage the portfolio P&L and drive invoicing and cash collection according to contractual agreements
- Drive operational improvements, including optimizing resource allocation across teams, measuring progress against business goals
- ·Participate/lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, HC, hiring, etc.)
Required Skills:
- 10+ years of experience in BPO Operations management with client-facing roles
- Significant experience in client-facing aspects such as presentations, reviews, and negotiations
- People management experience, having managed teams and organizations at multiple levels
- Experience in contact center performance optimization and KPI management.
- Comprehensive working knowledge of outsourcing contract structures and pricing mechanisms
- Ability to connect and work with business, procurement, and vendor management organizations across multiple functions
Desired Skills:
- The ideal candidate will be an experienced Client Services professional with a proven track record of driving net new business and managing executive-level relationships.
Submit the form below to apply
Job title: Quality Assurance Analyst – Customer Support
Designation: Associate / Senior Associate
Work Location: Chennai
Experience: 2-5 years
Education Qualification: Any Graduation Degree
No of openings: 5+ Openings
Roles and Responsibilities:
- Monitor calls to ensure the process is followed as per guidelines.
- Quality check product knowledge, policies, and procedures
- Improves customer satisfaction and call quality by monitoring agents and providing feedback via one-on-one and group coaching sessions.
- Must have demonstrated strong organizational, time-management, and written and oral communication skills.
- Participates in Joint call monitoring with client, facilitates internal and external calibration sessions.
- Coordinate with Team lead, Trainers on the calibration of service processes.
- Create quality reports for supervisors and management on individual agents to suggest actions for improvement.
- Meet with Team Lead, Supervisors and Trainers on actions plan. Build reporting on Project level trends, scoring, and based on ad hoc requests
- Provides focused quality audits and performance feedback to team leaders/supervisors and managers for assigned teams within the timeframe guidelines.
- Act as a key stakeholder will keep management informed on all critical situations.
- Documenting quality issues, performance measures and quality improvements for management review.
- Models and shares best practices with team members with ability to receive feedback and act when appropriate.
Required Skills and Desired Skills
- 2-5 years relevant work experience
- Requires interpersonal skills with the ability to work with both management and staff employees.
- Previous Quality Assurance experience preferred.
- Currently meeting or exceeding KPI’s
- Previous experience in a Customer Service organization and call center required. Possess analytical skills and can read and interpret data.
- Excel and Power Point experience preferred. Able to handle multiple tasks while working independently and collaborate with tact and diplomacy
Submit the form below to apply
Job Level | Senior Level |
Job title: Professional Services Engineer
Work Location: Mauritius
Qualification: Bachelor’s Degree
Experience : 5+ years of experience
No of openings: 1
Roles and Responsibilities:
- Understand the customer requirements and deliverables and create solution design deliverables
- Present the project cloud security proposed solutions to the Customer
- Create and deliver detailed and professional level documentation
- Understand System integration with SSO, AD, Virtual Machines, containers
- Understand Web Proxies, Cloud API’s, Firewalls, VPN & DLP solutions
- Create evaluation test plans
- Self Project Manage and deliver services on-time
- Create knowledge documentation and deliver hands-on knowledge transfer sessions to the Customer
- Working closely with customers and their Technical Team
Required Skills:
- 5+ years of experience as a Professional Services Consultant with a proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level
- Excellent knowledge and prior experience implementing network security technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP and Encryption gateways
- Demonstrable experience with systems installation, configuration and administration UNIX/Linux and Windows-based systems (prior Active Directory/LDAP experience desirable), MDM, Cloud APIs, strong Networking concepts
- Data Encryption technologies
- SIEM, Load Balancing Technologies
- Network and Security Architecture Experience
- Scripting Language (Python, bash)
- Data compliance regulations understanding: GDPR, HIPAA, PCI, PII, ITAR, GLBA, SOX, etc.
- Experience with working with Fortune 500 companies
- Travel required up to 33%.
Submit the form below to apply
Job Level | 3-5years |
Job title: Trilingual Technical Support (French+English+Spanish)
Work Location: TerraCampus, Tres Rios
Qualification: High School Diploma
Experience: Minimum 1 years of relevant experience
No of openings: 2
Roles and Responsibilities:
- Resolve technical issues related to the project platform and different products.
- Complete detailed tickets and reports of the technical assistance provided, steps taken, and resolution of cases.
- Report to the assigned team lead.
- Maintain a good work ethic, as well as be transparent all the time.
- Provide outstanding customer service to our partners.
Required Skills:
- Proficiency in French Level >B2+
- Proficiency in English Level >B2+
- Basic computing and hardware knowledge and internet software.
- Basic networking knowledge. (Preferred).
- Customer Service and call center experience. (Preferred).
- Level 1 technical support experience (Preferred, at least one year).
- Sills to work in teams.
Submit the form below to apply
Job Level | 1- 5 Years |
Recruitment fraud alert
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Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate.
As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
- We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
- We never request money for any purpose before, during, or after the hiring process.
- The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.
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Employment Verification
For employment verification inquiries, kindly reach out to our dedicated team at employment.verification@movate.com. We’ll assist you in confirming relevant employment details at the earliest.