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Job Description: Delivery Manager – BFSI (10-15 Years)
Location: Bangalore and Chennai
Job Type: Full-time
Experience: 10-15 Years
Industry: Banking, Financial Services, and Insurance (BFSI)

About the Role

• We are seeking a seasoned and high-energy Delivery Manager with 10-15 years of experience to drive excellence in our Banking and Financial Services IT portfolio.
• Based in Bangalore, you will be responsible for end-to-end delivery of critical projects, ensuring high client satisfaction, operational efficiency, and adherence to quality standards.
• You will manage large, distributed teams, foster innovation, and act as a strategic partner to our BFSI clients.

Key Responsibilities

• End-to-End Delivery Leadership: Own and manage the full delivery lifecycle of large-scale IT projects, including digital banking platforms, payment gateways, lending systems, or data analytics.
• Stakeholder Management: Act as the primary liaison between clients, internal leadership, and technical teams to ensure alignment with business goals.
• Operational Excellence: Drive project governance, including on-time, within-budget, and quality-focused delivery. Proactively identify risks and develop mitigation strategies.
• Team Leadership: Lead and mentor large, multi-disciplinary teams (50-100+ members) consisting of Project Managers, Tech Leads, Developers, and QA engineers.
• Financial & Performance Monitoring: Monitor financial performance, including project budgets, forecasts, margins, and utilization.
• Compliance & Security: Ensure strict compliance with information security, data governance, and regulatory requirements specific to the BFSI domain.
• Process Improvement: Implement Agile/Scrum/DevOps methodologies to drive continuous improvement, efficiency, and faster delivery cycles.
• Pre-sales Support: Collaborate with account teams to support solutioning and proposal development for new opportunities.

Required Skills & Qualifications

• Experience: Minimum 10-15 years of experience in IT project delivery, with at least 5-8 years specifically in the BFSI domain.
• Domain Knowledge: In-depth understanding of banking operations (Retail, Commercial, Lending, Payments, or Capital Markets).
• Technical Familiarity: Understanding of modern technologies (e.g., Cloud platforms – AWS/Azure, Java/Microservices, APIs, Databricks, or Mainframe).
• Project Management: Proven success in managing large, distributed onshore-offshore teams and complex delivery portfolios.
• Methodologies: Strong expertise in Agile, Scrum, and Waterfall methodologies.
• Tools: Proficiency in delivery management tools like JIRA, ServiceNow, or Azure DevOps.
• Soft Skills: Exceptional communication, negotiation, and conflict resolution skills, with a focus on client relationship building.
• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent.
• Certifications: PMP, CSM, SAFe, or ITIL certification is highly desirable.

Why Join Us?

Lead and grow with a highly motivated team in a fast-paced environment.

Work on bleeding-edge projects in the financial technology sector.

Job title: Full Stack Developer
Work Location: Chennai (Guindy)
Experience:  8+ years
Education Qualification:  Any Graduate

Roles and Responsibilities:

• Perform code reviews and refactoring discussions with multiple domains and delivery teams to ensure high-quality deliverables.
• Conducting feasibility studies to ensure the product is up-to-date with the latest technologies.
• Root Cause Analysis: Cracking the code on the toughest bugs by diving deep to find the true root cause and identifying permanent fixes based on your analysis
• Take initiative and be responsible for the technical solution.
• Develop tools and applications by producing clean, efficient code.
• Capability to learn new technologies quickly, stay up to date on the latest industry technology trends and techniques

Required Skills

• 8+ Years IT Experience with 5+ Years’ experience in developing web applications with heavy usage of JavaScript.
• Expert in Frontend, Middleware design, development & implementation with experience in Angular, Node Express, Angular Material and related technologies.
• In-depth knowledge of the RESTful API design.
• Solid understanding of JavaScript & Typescript.
• Proficient in various database management systems.
• Passionate about great technologies, especially open source
• Strong understanding of UI frameworks/languages such as Angular.
• Solid coding skills with the ability to guide teams through massive refactoring exercises and improve coding standards across large codebases.
• Experience developing cloud software services and an understanding of design for scalability, performance, security, and reliability.
• Experience in Angular Formly is a plus.
• Expert in JavaScript/ES6, building Responsive, high performing, heavy-traffic web applications using JS Frameworks (Angular, etc.) and third-party libraries
• Experience with unit-test driven approach to development,.
• Knowledge of professional software engineering practices and best practices for the full software development life cycle, including coding standards, code reviews, source control management, continuous integration deployments (CI/CD), testing, and operations. Experience in AWS services such as Lambda, SQS, Redis, Elasticsearch is a plus – Optional
• Experience in Linux is a plus – Optional

Job title: Application Architect
Work Location: Chennai (Guindy)
Experience:  15+ years
Education Qualification:  Any Graduate

Roles and Responsibilities:

• Identify business problems and work on developing Proof-of-concepts to demonstrate the technology capabilities with pros and cons of identified options
• Architect, Design, Develop & Implement frameworks and application Software Components using Enterprise/Open Source technologies
• Design & Implement Application Architecture concepts and best practices (Tiers, Partitioning, Modularity) Architecture NFRs, Availability (HA/DR), Performance (Capacity, Resource Utilization, Responsiveness), Information Security (Authentication, Authorization, Encryption) State of the art Integration Patterns, including SOA, API, Micro-Services, including integration with COTS solutions, Mobile, etc.
• Analyze & Identify Business Capabilities and to develop new business capabilities
• Troubleshoot pre and post-production functional and non-functional issue
• Understand the complexity of current systems, identify system interfaces, and Capture NFR’s
• Capability to learn new technologies quickly, stay up to date on the latest industry technology trends and techniques

Required Skills

• 15+ Years IT Experience with 6+ Years’ experience in developing and architecting web applications with a heavy usage of JavaScript.
• Extensive industry experience with web applications based on SOA principles.
• Strong understanding of UI frameworks/languages such as Angular, NodeJS, ExpressJS, ReactJS, JQuery, CSS, and HTML5
• Experience with responsive UI design and development
• Expert in Javascript/ES6, building Responsive, high performing, heavy-traffic web application using JS Frameworks (Angular, React, Ember, etc) and third part libraries
• Experience with unit-test driven approach to development, expert knowledge of build tools (Webpack, Gulp, Grunt), and Continuous Integration and Continuous Deployment with Jenkins
• Experience building applications using Adaptive/Responsive Design Principles and leveraging various applications layers to enhance performance
• Expert in Frontend, Middleware design, development & implementation with experience in Angular, Node ExpressJS, and related technologies.
• Experience in AWS Cloud Infrastructure, AWS application services, AWS Database services, Containers, Microservices
• Experience in designing Micro services reference Architecture, Design, Implementation.
• Experience in BRMS, BPMN, Integrations
• Cloud native solutions, DevOps, Containers, CI/CD, Code Quality, Micro-Services and API architectures, Cloud, Mobile, Analytics
• Experience in NoSQL, Elasticsearch, Python, R will be Nice-to-have.
• Experience in Linux is a plus
• Experience in Data Modeling, Master Data Management will be Nice-to-have.

Job title: Soft Skill Quality Audit (Call Audit Job)
Work Location: Chennai and Hyderabad 
Experience: 6 Months to 5 Years
Education Qualification: Any Graduate

Roles and Responsibilities:

• Audits & Coaching:
• Conduct call and email audits to ensure compliance with company standards.
• Provide expert coaching to engineers based on audit and coaching findings.
• Deliver extended coaching sessions as needed.
• Perform audits using stratified sampling based on project needs to categorize and prioritize coaching needs.
• Calibrations:
• Participate in Joint Call Monitoring (JCM) internally to ensure consistency in performance evaluations.
• Conduct call listening activities with the operations team to gather insights and identify improvement areas.
• Actively participate in internal calibration sessions with the SSDE team.
• Client / Customer Interaction:
• Manage client transactions and ensure high-quality service delivery.
• Handle callbacks to address client concerns and feedback promptly.
• Continuous Improvement:
• Perform root cause analysis (RCA) to identify and resolve underlying issues.
• Monitor Critical to Quality (CTQ) metrics to maintain service standards.
• Contribute to continuous improvement (CI) initiatives to enhance operational efficiency.

Required Skills & Desired Skills:

• 6 months to 5 years of experience in BPO or customer service industry.
• Strong understanding of call auditing, monitoring, and calibration processes.
• Excellent communication skills with the ability to provide constructive feedback effectively.
• Ability to work independently with minimal supervision while maintaining high levels of accuracy.

Job title: Retail Customer Support Representative – Bilingual
Work Location: Terracampus, Tres Rios, Cartago.
Experience: 0 – 3 Months
No of openings : 150
Education Qualification: -High School Diploma-Executive Services Diploma or English Diploma required if no prior experience.

Roles and Responsibilities:

• 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiries, order placement, and order follow-up. Documents details of customer interaction into the system.
• 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
• 20%- Keeps customers informed on the status of their order, cost-effectively reconciles errors, resolves post-order issues such as returns, and follows up to ensure all customer needs are fulfilled
• 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
• 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
• 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills & Desired Skills

• Proficiency English Level >B2+
• 0 to 3 months Call Center experience
• Active listening
• Attention to detail
• Empathy
• Critical thinking
• Speed to solution