Join Our Team

Philippines
Posted 3 months ago

Job title:  Real-Time Analyst
Work Location: (East Gate Business Center, Masinag, Antipolo)
Experience:  2-3 Years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

  • Strong quantitative and technical aptitude.
  • Detail-oriented, with a high emphasis on quality/quantity balance.
  • Able to interact and negotiate with all levels of management.

Required Skills & Desired Skills:

  • 2-3 Years as a Real-Time Analyst
  • Excel, Reports, Queue Management
  • Willing to work in rotational shifts
  • Ability to work independently – time management skills.
  • Flexibility and adaptability required.

Submit the form below to apply

Job Level2 – 8 Years

Job title:  Real-Time AnalystWork Location: (East Gate Business Center, Masinag, Antipolo)Experience:  2-3 YearsEducation Qualification: High School DiplomaNo of openings:  2 Roles and …View more

Philippines
Posted 3 months ago

Job title:  Customer Service Representative 
Work Location: Bonifacio Global City (BGC) in Taguig City
Experience:  6months -1 Year
Education Qualification: High School Diploma
No of openings: 100+ Openings
Walk-in Interview: Every Monday – Wednesday
Walk-in Date: 9.30 AM to 3.00 PM

Roles and Responsibilities:

  • Manage large amounts of incoming phone calls, Emails and/or Chats
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Required and Desired skills:

  • 6-12 months of proven customer support experience or experience as a Client Service Representative
  • High school diploma
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Submit the form below to apply

Job title:  Customer Service Representative Work Location: Bonifacio Global City (BGC) in Taguig CityExperience:  6months -1 YearEducation Qualification: High School DiplomaNo of openin…View more

Chennai, India
Posted 3 months ago

Job title: Technical Support Engineer
Work Location: Chennai
Experience:  1- 5 years
Education Qualification: Any Graduation Degree
No of openings: 30+ Openings


Roles and Responsibilities:                                                                                        

  • Responsible for handling customer queries/issues through Voice and or Non-Voice (International) transactions to the best of customer satisfaction.
  • Necessary documentation of calls.
  • Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meeting goals set by the project.

Required Skills & Desired Skills                                                                                 

  • 1-5 Years relevant work experience
  • Excellent communication skills.
  • Graduation is mandatory,
  • Flexible to work in US Shifts (Rotational Night Shifts)

Document to carry:

  • Updated CV
  • Academic qualifications documents

Submit the form below to apply

Job title: Technical Support EngineerWork Location: ChennaiExperience:  1- 5 yearsEducation Qualification: Any Graduation DegreeNo of openings: 30+ Openings Roles and Responsibilities:  &nb…View more

Costa Rica
Posted 3 months ago

Job title : Customer Care Specialist
Work Location: 3rd floor, Building #1, Ultra Lag, Lagunilla, Heredia.
Experience: More than 6 months of Call Center experience
Education Qualification: High School Completion

Role and Responsibilities

  • Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
  • Documents details of customer interaction into system.
  • Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
  • Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
  • Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
  • Meets or exceeds various performance requirements, including but not limited to
  • Customer service skills,
  • Accuracy, schedule adherence,
  • Speed to resolution
  • Partners with escalation group to obtain addition support.

Required Skills & Desired Skills     

  • Proficiency English Level >B2+                                          
  • 6 months  experience in a role responsible for customer satisfaction- Success operating independently and navigating competing priorities in a constantly changing
  • environment
  • Strong communication, organizational, and influencing skills

Submit the form below to apply

Job Level1- 5 Years,&nbspFresher / Entry Level

Job title : Customer Care SpecialistWork Location: 3rd floor, Building #1, Ultra Lag, Lagunilla, Heredia.Experience: More than 6 months of Call Center experienceEducation Qualification: High School Co…View more

Philippines
Posted 4 months ago

Job title: Technical Support for Hardware and POS Account
Location : Asian Century Center (ACC) Building
Experience: Min 1 year in the BPO industry (H/W or S/W support)
Education Qualification: High School Diploma
No of Openings: 50 – 100 Tech Support

Roles and Responsibilities:

  • Required to troubleshoot Computer Hardware and Software
  • Having POS devices troubleshooting experience is a plus
  • Will support drive-through machinery like speakers, microphones, headsets, etc.
  • B2C and B2B Inbound and outbound transactions via Phone (85%) and E-mail (15%)

Required Skills:

  • With at least 1 year of hardware and software support experience in the BPO industry
  • With experience using CRM tools and remote desktop
  • With experience in using computer operating systems
  • Customer/client-facing experience is a must
  • Excellent verbal and written communication skills
  • Experience in ISP Support
  • Experience with Point of Sale is an advantage
  • Experience in international center.
  • Willing to work on site
  • Amenable to work in night shifts and shifting schedules

Submit the form below to apply

Job title: Technical Support for Hardware and POS AccountLocation : Asian Century Center (ACC) BuildingExperience: Min 1 year in the BPO industry (H/W or S/W support)Education Qualification: High Scho…View more

Recruitment fraud alert

The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.

Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate.

As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:

  • We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
  • We never request money for any purpose before, during, or after the hiring process.
  • The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.

Stay safe and stay vigilant.

Employment Verification