Join Our Team

Job title: Customer Success Partner Coordinator
Location: Ultra Lag
Experience: 2+ years of experience
Education Qualification: Highschool Diploma, project management certifications (plus)

Roles and Responsibilities:

• Proficiency in Salesforce or similar CRM software, along with Google Suite Products.
• Experience working in the IT industry, or related
• Saas model knowledge
• A customer-centric mindset, outstanding communication skills, and keen attention to detail.
• Organization, resourcefulness, and collaboration skills

Required Skills & Desired Skills:

• 2+ years of experience in Account Management, Implementation, Project Management, or Customer Success.
• Great English communication skills (B2+- C1)
• Advanced Oral English, Experience working in the IT industry, or related
• Saas model knowledge
• A customer-centric mindset, outstanding communication skills, and keen attention to detail.
• Organization, resourcefulness, and collaboration skills. Salesforce or related CRM expertise, Google workspace or Microsoft 365   
• Bridge customers and internal teams, offering top-notch admin support and guiding the onboarding journey
• Empower teams to maximize our platform’s value through tailored education and insights
• Champion the onboarding process and collaborating across teams to enhance the experience and shape future innovations 

Job title: Welcome Center Agent
Location: Ultra Lag
Experience: 6+ months in Contact Centers
Education Qualification: High school Diploma
No of openings: 1

Roles and Responsibilities:

• 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system
• 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
• 20%- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled
• 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
• 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
• 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills & Desired Skills:

• Advanced English level
• 6+ months in Contact Centers
• Proven work stability
• High School Diploma

Job title: Senior ETL Developer 
Location: Chennai Guindy
Experience: 8-10 years
No of openings: 2

Role and responsibilities

• Having good communication to interact with IT-Stake holders and Business.
• Understand the pain point to delivery.
• Experience to process large set of data transformations both semi and structured data
• Experience to build data lake & configuration on delta tables.
• Good experience with computing & cost optimization.
• Understanding the environment and use case and ready to build holistic Data Integration frame works.
• Good experience in MWAA (airflow orchestration)

Required skills

• 8+ Years of experience in ETL development with 4+ Years on AWS Pyspark scripting)
• Experience deploying and running AWS-based data solutions using services or products such as S3, Lambda, SNS, Cloud Step Functions.
• Person should be strong in Pyspark
• Hands on and working knowledge in Python packages like NumPy, Pandas, Etc
• Experience deploying and running AWS-based data solutions using services or products such as S3, Lambda, SNS, Cloud Step Functions. Sound knowledge in AWS services is must.
• Person should work as Individual contributor
• Good to have familiar with metadata management, data lineage, and principles of data governance.

Job title: Data Architect
Location: Chennai Guindy
Experience: 10-16 years
No of openings: 2

Role Summary:

• Data Architect is responsible for designing, implementing, and optimizing transactional database systems to ensure high performance, scalability, and reliability.
• Role involves collaborating with cross-functional teams to develop database solutions that support business operations and transactional workflows effectively.

Key Responsibilities:

• Design and implement transactional database architectures to support business processes.
• Optimize database performance for high-volume transactional systems.
• Develop and enforce database standards, governance, and best practices.
• Collaborate with developers to integrate database solutions into applications.
• Monitor and troubleshoot database performance issues.
• Ensure data integrity, security, and compliance with regulations.
• Conduct capacity planning and disaster recovery strategies.
• Document database designs and processes for future reference.

Required Skills and Qualifications:

• Strong expertise in transactional database systems (e.g., MySQL, PostgreSQL).
• Proficiency in data modelling and database design principles.
• Experience with performance tuning and query optimization.
• Knowledge of database security and compliance standards.
• Familiarity with cloud-based database solutions (e.g., AWS RDS, Azure SQL).
• Excellent problem-solving and analytical skills.
• Bachelor’s degree in computer science, Information Technology, or a related field.
• Experience with distributed database systems and replication.
• Certification in database technologies (e.g., Oracle Certified Professional, Microsoft Certified Solutions Expert).
• Knowledge of emerging database technologies and trends.

Job title: Technical Delivery Manager
Location: Chennai Guindy
Experience: 12-18 years
No of openings: 2

Key Responsibilities:

• Display Servant leadership and enable the Agile practices within the team through practice.
• Solid experience in Sprint activities, identifying priorities and dependencies.
• Effectively managing the product backlog using JIRA.
• Arrange and optimize product backlog.
• Help communicate the owner’s wish list to the project team.
• Organize scrum ceremonies.
• Ensure project deliverables are delivered on time with right quality as per IFF standard practice and guideline.
• Risk identification and mitigation.
• Track and control the schedule, resources, and costs.
• Coach Teams in Best Practices to achieve common project goals.
• Ability to drive 2 or more Scrum teams.
• Facilitate Scrum Collaborations and co-ordinate with the project stake holders.
• Implement changes and steps to increase the team’s productivity.
• Collaborate with other scrum master’s to improve the methodologies’ efficiency.
• Remove impediments and foster an environment for high-performing team dynamics.
• Support Safe principles and practices, identifying and eliminating impediments, and facilitating flow.
• Helps the team coordinate with other teams on the Agile Release Train (ART).
• Able to collaborate and work closely with Cloud/Infrastructure team and handle the change requests/deployments.

Required Skills and Qualifications:

• Total Enterprise experience 10+ Years.
• 5+ Years in collaborative project delivery who comes with technical background and handling projects in agile mode of delivery.
• Have the capability to understand web and mobile development languages like AWS Cloud, Angular, JavaScript, .Net, HTML5/CSS, SAP etc. and able to work with them to meet the business requirements.
• Ability to handle team dynamics.
• Sound knowledge in Safe Agile practice.
• Should have good communication skills.
• Should possess fundamental knowledge on cloud platforms.
• Prototyping Mindset in terms of Design thinking/Design Sprint approach with team.
• Preferred “SSM or SASM or SA” in Safe practice
• PMI Certification (Good to have)
• Project Delivery/Reporting
• Lead and coach scrum adoption
• Team Management