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Job title: Technical Support Tier 2
Work Location: Barranquilla, Atlantico
Qualification: High School Diploma
Experience: 2+ years in networking or security systems
No of openings: 1
Roles and Responsibilities:
- Analyze, track and resolve customer’s technical issues in a professional, timely manner
- Interact with TAM and other support team members to investigate and resolve issues
- Assist field personnel (SE’s, Sales) with technical issues reported on pilots and deployments
- Help to maintain the company’s customer-facing support facilities
- Contribute to the company’s support Knowledge Base
- Remote work with customers over phone, Webex and (occasionally) on-site
Required Skills:
- 2+ years of experience in networking or security systems
- Experience with Support of Security products
- Knowledge and hands on experience with routers and firewalls, especially Cisco, Juniper, Check Point
- Knowledge with vulnerability scanner systems
- Hands on System Administration skills and experience with Linux
- Excellent communication skills, both verbal and written, ability to work independently and with a group, as well as the ability to work in a fast-paced environment
- Credentials:
- CISSP highly desirable
- Other security/network certifications desirable (Such as GIAC, etc.)
- Network and security vendor certifications desirable (Such as Cisco CCNP, Juniper etc.)
- Knowledge with Linux OS
Submit the form below to apply
Job title: Technical Support Tier 1
Work Location: Barranquilla, Colombia On-site
Qualification: High School Diploma
Experience : 6 months
No of openings: 2
Roles and Responsibilities:
- Respond to customer e-mails, phone calls, and chats in a timely manner
- Address voice and data issues and work with other teams to drive resolution
- Troubleshoot customer connectivity issues
- Coordinate with other Engineer to diagnose and fix site issues
- Remain available in a call queue to answer inbound calls
- Stay updated on changing processes and new company products
- Attend training sessions as assigned by management
- Willingness to work flexible hours during nights and weekends is preferred
Required Skills:
- Basic computer and network support knowledge.
- Previous call center and CRM system experience desired, but not required
- Critical thinking skills, resourceful and effective decision-making
- Exceptional conflict resolution, and problem-solving skills
- Strong attention to detail
- Ability to multi-task and juggle multiple high-priority issues simultaneously .
- Advanced English.
- Full availability.
Submit the form below to apply
Job title: Retail Agent (Bilingual)
Work Location: UltraLag, Lagunilla Heredia
Education Qualification: High School Diploma
Experience: Minimum 3 Months
No of openings: 100+
Roles and Responsibilities:
- 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system.
- 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
- 20%- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled
- 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
- 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
- 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases
Required Skills:
- Proficiency English Level >B2+
- Active listening
- Attention to detail
- Empathy
- Critical thinking
- Speed to solution
Submit the form below to apply
Job Level | Fresher / Entry Level |
Job title : Customer Care Specialist
Work Location: UltraLag, Lagunilla, Heredia.
Experience: More than 6 months of Call Center experience
Education Qualification: High School Completion
Role and Responsibilities
- Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
- Documents details of customer interaction into system.
- Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
- Meets or exceeds various performance requirements, including but not limited to
- Customer service skills,
- Accuracy, schedule adherence,
- Speed to resolution
- Partners with escalation group to obtain addition support.
Required Skills & Desired Skills
- Proficiency English Level >B2+
- 6 months experience in a role responsible for customer satisfaction- Success operating independently and navigating competing priorities in a constantly changing
- environment
- Strong communication, organizational, and influencing skills
Submit the form below to apply
Job Level | 1- 5 Years, Fresher / Entry Level |
Job title: Technical Support Engineer
Work Location: Dalian, China
Experience: Minimum 1.5 years
Qualification: Bachelor’s degree in computer science, Engineering or equivalent
No of openings: 1
Roles and Responsibilities:
• Handles first level calls/cases from SL3/SL4 customers
• Case ownership, documentation and management
• Customer Management, Setting right expectation, Situation handling
• Driving case progression as per the SLA
• Utilizing tools and systems
• Working with relevant groups in the client organization (SE, Support Manager, L3) for case
progression and updates
• Backlog Management and meet the expectation set with customers
• Work on pending cases(backlogs) and drive towards closure
• Periodic follow up as per SLA defined by the client
• Process, Queue Adherence and SLA awareness
• Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.)
• Knowledge Base Article Creation when there is an opportunity for it
• To contribute knowledge base and the knowledge sharing forum
• Improving customer experience and Building relationship
• Completing ACE and PCNSE certification within 120 days of go-live
Qualifications & Experiences::
• Bachelor’s degree in computer science, Engineering or equivalent or demonstrated skill
and/or related industry experience
• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP,
FTP, TFTP).
• Experience in VLANS, Tagging – IEEE 802.1q, 802.3ad, 802.1d, 802.1w.
• Experience in IPSEC VPN/SSL-VPN/NAT/GRE/
• Experience on routing protocols – RIP V1/V2, OSPF, and BGP
• Knowledge on Authentication Protocols like TACAS/RADIUS/802.1x
• Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper
SRX will be an advantage.
• Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.
• CCNA, CCNP, Checkpoint Certification, CCSP certifications will be an added advantage.
• Knowledge of DHCP.
Language:
• Fluent English ability & Korean ability
Submit the form below to apply
Job Level | 1- 5 Years |
Recruitment fraud alert
The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.
Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate.
As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
- We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
- We never request money for any purpose before, during, or after the hiring process.
- The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.
Stay safe and stay vigilant.
Employment Verification
For employment verification inquiries, kindly reach out to our dedicated team at employment.verification@movate.com. We’ll assist you in confirming relevant employment details at the earliest.