Join Our Team
Job title: Network Security Engineer – L2
Location: Hyderabad / Chennai
Experience: 3 to 5 Years
Education Qualification: Any Graduate (Must)
No of Openings: 12
Roles and Responsibilities:
- Ability to communicate with tech-savvy clients using perfect written and spoken English;
- Familiarity with a range of enterprise software/ security solutions and be comfortable in conversations with IT professionals and technical clients
- Experience troubleshooting and solving technical problems, client advocacy, empathy, and keen attention to detail;
- Available to work any assigned shift – the team provides 24×7 coverage for our clients around the world. But it’s PST for now until further updates;
- Help resolve software and technical questions for the client efficiently and effectively;
- Gather the required information necessary to best handle client software and technical inquiries; Manage client expectations regarding estimated response times for issue resolution;
- Meet SLAs like response and resolution times by partnering within L2 and L3 advisor; Extensively research and document client technical issues.
- Collaborate with technical support team members to properly manage client inquiries and escalate when appropriate;
- Partner with technical support team members on various strategic projects when needed;
- Own client technical issues from initial report to resolution, communicating with clients regularly regarding issue status.
Technical Skills:
- 3 to 5 years relevant experience
- Network Security – SSL/TLS, VPNs (IPsec, GRE), Firewall, IDS/IPS;
- Knowledge of protocols such as HTTP, SMTP, FTP, DNS, DHCP;
- Network troubleshooting experience – familiarity with tools such as Ping, Traceroute, MTR;
- Network protocol analyzers – Knowledge on anyone of these: tcpdump, Wireshark, fiddler;
- Good to have o Authentication protocols such as LDAP, SAML, 2FA, MFA etc;
- Basic knowledge on operating systems – Linux, Unix; Basic Knowledge on Web proxy, transparent proxy, reverse proxy, Explicit proxy & PAC files.
Follow us on LinkedIn to know about our latest job openings!
Submit the form below to apply
Job Level | 3-5years |
Job title: Customer Support (Portuguese )
Work Location: Chennai
Experience:1 to 3 Years
Education Qualification: Any Graduate (Must)
No of openings: 3
Roles and Responsibilities:
- Gaming experience is mandatory.
- Ability to multi-task.
- Ability to stay focused while working on multiple programs.
- De-escalate issues as necessary.
- Understand player needs (read attentively, respond appropriately).
- Problem-solving skills.
- Patience and willingness to help.
- Strong customer service orientation and disposition.
- Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern.
- Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, etc.).
- Excellent written and verbal communication skills in Portuguese.
Required Skills & Desired Skills
- Excellent Conversational and Customer Service Skills.
- Excellent verbal, written, and interpersonal communication skills.
- For Portuguese, the level required is above (B2).
- Customer Service experience is a plus.
- Ability to multi-task.
- Typing skills (Chat/Email: 35 wpm).
- High School Diploma or equivalent.
Follow us on LinkedIn to know about our latest job openings!
Submit the form below to apply
Job Level | 1-3 Years |
Job title: Customer Support (Italian)
Work Location: Chennai
Experience:1 to 3 Years
Education Qualification: Any Graduate (Must)
No of openings: 13
Roles and Responsibilities:
- Gaming experience is mandatory.
- Ability to multi-task.
- Ability to stay focused while working on multiple programs.
- De-escalate issues as necessary.
- Understand player needs (read attentively, respond appropriately).
- Problem-solving skills.
- Patience and willingness to help.
- Strong customer service orientation and disposition.
- Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern.
- Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, etc.).
- Excellent written and verbal communication skills in Italian.
Required Skills & Desired Skills
- Excellent Conversational and Customer Service Skills.
- Excellent verbal, written, and interpersonal communication skills.
- For Italian, the level required is above (B2).
- Customer Service experience is a plus.
- Ability to multitask.
- Typing skills (Chat/Email: 35 wpm).
- High School Diploma or equivalent.
Follow us on LinkedIn to know about our latest job openings!
Submit the form below to apply
Job Level | 1-3 Years |
Job title: Customer Support (German)
Work Location: Chennai
Experience:1 to 3 Years
Education Qualification: Any Graduate (Must)
No of openings: 8
Roles and Responsibilities:
- Gaming experience is mandatory.
- Ability to multi-task.
- Ability to stay focused while working on multiple programs.
- De-escalate issues as necessary.
- Understand player needs (read attentively, respond appropriately).
- Problem-solving skills.
- Patience and willingness to help.
- Strong customer service orientation and disposition.
- Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern.
- Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, etc.).
- Excellent written and verbal communication skills in German.
Required Skills & Desired Skills
- Excellent Conversational and Customer Service Skills.
- Excellent verbal, written, and interpersonal communication skills.
- For German, the level required is above (B2).
- Customer Service experience is a plus.
- Ability to multi-task.
- Typing skills (Chat/Email: 35 wpm).
- High School Diploma or equivalent.
Follow us on LinkedIn to know about our latest job openings!
Submit the form below to apply
Job Level | 1-3 Years |
Job title: Customer Support (French)
Work Location: Chennai
Experience:1 to 3 Years
Education Qualification: Any Graduate (Must)
No of openings: 6
Roles and Responsibilities:
- Gaming experience is mandatory.
- Ability to multi-task.
- Ability to stay focused while working on multiple programs.
- De-escalate issues as necessary.
- Understand player needs (read attentively, respond appropriately).
- Problem-solving skills.
- Patience and willingness to help.
- Strong customer service orientation and disposition.
- Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern.
- Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, etc.).
- Excellent written and verbal communication skills in French.
Required Skills & Desired Skills
- Excellent Conversational and Customer Service Skills.
- Excellent verbal, written, and interpersonal communication skills.
- For French, the level required is above (B2).
- Customer Service experience is a plus.
- Ability to multi-task.
- Typing skills (Chat/Email: 35 wpm).
- High School Diploma or equivalent.
Follow us on LinkedIn to know about our latest job openings!
Submit the form below to apply
Job Level | 1-3 Years |
Recruitment fraud alert
The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.
Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate.
As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
- We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
- We never request money for any purpose before, during, or after the hiring process.
- The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.
Stay safe and stay vigilant.
Employment Verification
For employment verification inquiries, kindly reach out to our dedicated team at employment.verification@movate.com. We’ll assist you in confirming relevant employment details as soon as possible.