Join Our Team

Job title: Network Support Engineer
Location: Barranquilla, Colombia
Experience: 6 months
Education: Bachelor’s degree

Roles and Responsibilities:

• The role of the Network Engineer is to respond to troubleshoot tickets, act as the customer’s point of contact for reported problems and troubleshoot problems to resolution.
• This will involve extensive conversations with customers and other Network Engineers, duplicating the reported problem in the laboratory and, using extensive IP networking and network security knowledge to resolve the problem.

Required Skills & Desired Skills: 

• English Language with B2/B2+High School Diploma as a Minimum
• Experience in Support Engineers
• CCNA or equivalent required; CCNP or other certifications are desired

Job title: Customer Support Specialist
Work Location: Colombia
Experience: 6 months +
Education Qualification: High School
No of openings: 20+

Roles and Responsibilities:

• Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
• Documents details of customer interaction into system.
• Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
• Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.

Required and Desired Skills:

• Advanced English
• Team building and learning.
• At least 6 months of experience in Customer Service
• Great communication skills and interpersonal skills
• Good analytical and problem solving skills

Job title: Technical Project Manager
Work Location: Chennai Guindy
Experience: 12-16 years
Education Qualification: Any Graduate
No of Openings : 4

Roles and Responsibilities:

• Display Servant leadership and enable the Agile practices within the team through practice.
• Solid experience in Sprint activities, identifying priorities and dependencies.
• Good experience in effectively managing the product backlog using JIRA .
• Arrange and optimize product backlog.
• Help communicate the owner’s wish list to the project team.
• Organize scrum ceremonies.
• Ensure project deliverables are delivered on time with the right quality as per client standard practice and guidelines.
• Good Experience in Risk identification and mitigation.
• Track and control the schedule, resources, and costs.
• Coach Teams in Best Practices to achieve common project goal.
• Ability to drive 2 or more Scrum teams.
• Facilitate Scrum Collaborations and co-ordinate with the project stake holders.
• Implement changes and steps to increase the team’s productivity.
• Collaborate with other scrum masters to improve the methodologies’ efficiency.
• Remove impediments and foster an environment for high-performing team dynamics.
• Support SAFe principles and practices, identifying and eliminating impediments, and facilitating flow.
• Helps the team coordinate with other teams on the Agile Release Train (ART).

Required Skills & Desired Skills:

• Facilitate custom application development projects using Agile methodology.
• Coordinate with different project, business teams, scrum teams, technical teams, and end-users in achieving the corporate deliverables on-time.
• Capture meeting notes and track action items.
• Strong interaction with the Business, Business Process Engineer, Super Users, Systems Analysts, Software Specialists, UX Developers and Project Managers are essential.
• Collaborate with other IT and Business teams to enable the Project teams with high delivery standards.
• Have the capability to understand web and mobile development languages like AWS Cloud, Angular, JavaScript, .Net, HTML5/CSS, SAP etc. and able to work with them to meet the business requirements.
• Ability to handle the team dynamics.
• Sound knowledge in SAFe Agile practice.
• Should have good communication skills.
• Should possess fundamental knowledge on cloud platform.
• Prototyping Mindset in terms of Design thinking/Design Sprint approach with team.
• Project Delivery/Reporting
• Lead and coach scrum adoption
• Team Management

Certifications:

• Preferred “SSM or SASM or SA” in SAFe practice
• PMI Certification (Good to have)

Job title: Senior Data Scientist
Work Location: Chennai Guindy
Experience: 8-12 years
Education Qualification: Any Graduate
No of Openings : 5

Roles and Responsibilities:

• Comprehend business issues and propose valuable business solutions.
• Design Factual or AI/profound learning models to address business issues.
• Design Statistical Models/ML/DL models and deploy them for production.
• Formulate what information is accessible from where and how to augment it.
• Develop innovative graphs for data comprehension using d3js, dashplotly and neo4j.

Required Skills & Desired Skills:

• A strong level of proficiency in python programming.
• Practical knowledge and working experience on Statistics and Operation Research methods.
• Practical knowledge and working experience in tools and frameworks like Flask,PySpark,Pytorch,tensorflow, keras, Databricks, OpenCV, Pillow/PIL, streamlit, d3js, dashplotly, neo4j.
• Hands on experience in Analytics/AI-ML AWS services like Sagemaker, Canvas, Bedrock.
• Good understanding of how to apply predictive and machine learning techniques like regression models, XGBoost, random forest, GBM, Neural Nets, SVM etc.
• Proficient with NLP techniques like RNN, LSTM and Attention based models and effectively handle readily available stanford, IBM, Azure, Open AI NLP models.
• Good understanding of SQL from a perspective of how to write efficient queries for pulling the data from database.
• Hands on experience on any version control tool (github, bitbucket).
• Experience of deploying ML models into production environment experience (MLOps) in any one of the cloud platforms like Azure and AWS.

Job title: Node API Developer
Work Location: Chennai
Experience: 5-8 years
Education Qualification: Any Graduate
No of Openings : 6

Roles and Responsibilities:

• Adhere to estimates for completing the features/user stories.
• Develop unit testing of code components.
• Write well designed, testable, scalable and efficient code by following software
• development best practices.
• Collaborate and communicate effectively with other stockholders.
• Participate in the Agile / SCRUM development process as an individual contributor,
• sizing work items and completing sprint tasks
• Create technical documentation for reference and reporting

Required Skills & Desired Skills

• In-depth knowledge of the RESTful API design.
• Restful API development using Node Express.
• Solid understanding of Core JavaScript & Typescript.
• At least one RDBMS such as MySQL/Postgres/MSSql Server.
• Should be comfortable working with SQL queries, stored procedures, functions etc.
• Solid understanding of code versioning tools such as GIT
• Familiarity with newer specifications of ECMAScript.
• Familiarity with Agile development methodologies
• Experience in NestJS is a plus.
• Unit testing with Mocha/chai/Jest is a plus.
• Experience with Sequelize/TypeOrm is a plus.
• Experience with Redis/S3/SQS is a plus