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Chennai, Hyderabad, India
Posted 3 months ago

Job title: Network Security Engineer – L2
Location: Hyderabad / Chennai
Experience: 3 to 5 Years
Education Qualification: Any Graduate (Must)
No of Openings: 12

Roles and Responsibilities:

  • Ability to communicate with tech-savvy clients using perfect written and spoken English;
  • Familiarity with a range of enterprise software/ security solutions and be comfortable in conversations with IT professionals and technical clients
  • Experience troubleshooting and solving technical problems, client advocacy, empathy, and keen attention to detail;
  • Available to work any assigned shift – the team provides 24×7 coverage for our clients around the world. But it’s PST for now until further updates;
  • Help resolve software and technical questions for the client efficiently and effectively;
  • Gather the required information necessary to best handle client software and technical inquiries; Manage client expectations regarding estimated response times for issue resolution;
  • Meet SLAs like response and resolution times by partnering within L2 and L3 advisor; Extensively research and document client technical issues.
  • Collaborate with technical support team members to properly manage client inquiries and escalate when appropriate;
  • Partner with technical support team members on various strategic projects when needed;
  • Own client technical issues from initial report to resolution, communicating with clients regularly regarding issue status.

Technical Skills:

  • 3 to 5 years relevant experience
  • Network Security – SSL/TLS, VPNs (IPsec, GRE), Firewall, IDS/IPS;
  • Knowledge of protocols such as HTTP, SMTP, FTP, DNS, DHCP;
  • Network troubleshooting experience – familiarity with tools such as Ping, Traceroute, MTR;
  • Network protocol analyzers – Knowledge on anyone of these: tcpdump, Wireshark, fiddler;
  • Good to have o Authentication protocols such as LDAP, SAML, 2FA, MFA etc;
  • Basic knowledge on operating systems – Linux, Unix; Basic Knowledge on Web proxy, transparent proxy, reverse proxy, Explicit proxy & PAC files.

Submit the form below to apply

Job Level3-5years

Job title: Network Security Engineer – L2Location: Hyderabad / ChennaiExperience: 3 to 5 YearsEducation Qualification: Any Graduate (Must)No of Openings: 12 Roles and Responsibilities: Technical…View more

Chennai
Posted 4 months ago

Job title:  Customer Support (Portuguese )
Work Location: Chennai
Experience:1 to 3 Years
Education Qualification: Any Graduate (Must)
No of openings:  3

Roles and Responsibilities:

  • Gaming experience is mandatory.
  • Ability to multi-task.
  • Ability to stay focused while working on multiple programs.
  • De-escalate issues as necessary.
  • Understand player needs (read attentively, respond appropriately).
  • Problem-solving skills.
  • Patience and willingness to help.
  • Strong customer service orientation and disposition.
  • Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern.
  • Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, etc.).
  • Excellent written and verbal communication skills in Portuguese.

Required Skills & Desired Skills

  • Excellent Conversational and Customer Service Skills.
  • Excellent verbal, written, and interpersonal communication skills.
  • For Portuguese, the level required is above (B2).
  • Customer Service experience is a plus.
  • Ability to multi-task.
  • Typing skills (Chat/Email: 35 wpm).
  • High School Diploma or equivalent.

Submit the form below to apply

Job Level1-3 Years

Job title:  Customer Support (Portuguese )Work Location: ChennaiExperience:1 to 3 YearsEducation Qualification: Any Graduate (Must)No of openings:  3 Roles and Responsibilities: Required Skills &amp…View more

Chennai
Posted 4 months ago

Job title:  Customer Support (Italian)
Work Location: Chennai
Experience:1 to 3 Years
Education Qualification: Any Graduate (Must)
No of openings:  13

Roles and Responsibilities:

  • Gaming experience is mandatory.
  • Ability to multi-task.
  • Ability to stay focused while working on multiple programs.
  • De-escalate issues as necessary.
  • Understand player needs (read attentively, respond appropriately).
  • Problem-solving skills.
  • Patience and willingness to help.
  • Strong customer service orientation and disposition.
  • Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern.
  • Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, etc.).
  • Excellent written and verbal communication skills in Italian.

Required Skills & Desired Skills

  • Excellent Conversational and Customer Service Skills.
  • Excellent verbal, written, and interpersonal communication skills.
  • For Italian, the level required is above (B2).
  • Customer Service experience is a plus.
  • Ability to multitask.
  • Typing skills (Chat/Email: 35 wpm).
  • High School Diploma or equivalent.

Submit the form below to apply

Job Level1-3 Years

Job title:  Customer Support (Italian)Work Location: ChennaiExperience:1 to 3 YearsEducation Qualification: Any Graduate (Must)No of openings:  13 Roles and Responsibilities: Required Skills & D…View more

Chennai
Posted 4 months ago

Job title:  Customer Support (German)
Work Location: Chennai
Experience:1 to 3 Years
Education Qualification: Any Graduate (Must)
No of openings:  8

Roles and Responsibilities:

  • Gaming experience is mandatory.
  • Ability to multi-task.
  • Ability to stay focused while working on multiple programs.
  • De-escalate issues as necessary.
  • Understand player needs (read attentively, respond appropriately).
  • Problem-solving skills.
  • Patience and willingness to help.
  • Strong customer service orientation and disposition.
  • Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern.
  • Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, etc.).
  • Excellent written and verbal communication skills in German.

Required Skills & Desired Skills

  • Excellent Conversational and Customer Service Skills.
  • Excellent verbal, written, and interpersonal communication skills.
  • For German, the level required is above (B2).
  • Customer Service experience is a plus.
  • Ability to multi-task.
  • Typing skills (Chat/Email: 35 wpm).
  • High School Diploma or equivalent.

Submit the form below to apply

Job Level1-3 Years

Job title:  Customer Support (German)Work Location: ChennaiExperience:1 to 3 YearsEducation Qualification: Any Graduate (Must)No of openings:  8 Roles and Responsibilities: Required Skills & Des…View more

Chennai
Posted 4 months ago

Job title:  Customer Support (French)
Work Location: Chennai
Experience:1 to 3 Years
Education Qualification: Any Graduate (Must)
No of openings:  6

Roles and Responsibilities:

  • Gaming experience is mandatory.
  • Ability to multi-task.
  • Ability to stay focused while working on multiple programs.
  • De-escalate issues as necessary.
  • Understand player needs (read attentively, respond appropriately).
  • Problem-solving skills.
  • Patience and willingness to help.
  • Strong customer service orientation and disposition.
  • Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern.
  • Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, etc.).
  • Excellent written and verbal communication skills in French.

Required Skills & Desired Skills

  • Excellent Conversational and Customer Service Skills.
  • Excellent verbal, written, and interpersonal communication skills.
  • For French, the level required is above (B2).
  • Customer Service experience is a plus.
  • Ability to multi-task.
  • Typing skills (Chat/Email: 35 wpm).
  • High School Diploma or equivalent.

Submit the form below to apply

Job Level1-3 Years

Job title:  Customer Support (French)Work Location: ChennaiExperience:1 to 3 YearsEducation Qualification: Any Graduate (Must)No of openings:  6 Roles and Responsibilities: Required Skills & Des…View more

Recruitment fraud alert

The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.

Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate.

As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:

  • We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
  • We never request money for any purpose before, during, or after the hiring process.
  • The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.

Stay safe and stay vigilant.

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