Join Our Team

Job title:  Quality Analyst
Work Location: East Gate Business Center (EGBC)
Experience: 1-2 Years
Education Qualification: High School Diploma
No of openings:  5

Roles and Responsibilities:

• Complete quality certification prescribed by Quality Team
• Audit surveyed calls and provide verbatim feedback using the prescribed monitoring tool
• Provide aid in facilitating or co-facilitating coaching and feedback session with agents
• Consolidate quality data and maintain the internal Quality Dashboard
• Provide data and root cause analysis on audited calls

Required Skills & Desired Skills:

• At least 1-2 years QA background in a BPO environment, handling an International Financial Account
• Amenable to work onsite at Antipolo City
• Willing to work in rotational shifts

Job title: Technical Support Engineer
Work Location: Chennai
Experience:  1- 5 years
Education Qualification: Any Graduation Degree
No of openings: 30+ Openings

Roles and Responsibilities:                                                                                        

• Responsible for handling customer queries/issues through Voice and or Non-Voice (International) transactions to the best of customer satisfaction.
• Necessary documentation of calls.
• Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meeting goals set by the project.

Required Skills & Desired Skills                                                                                 

• 1-5 Years relevant work experience
• Excellent communication skills.
• Graduation is mandatory,
• Flexible to work in US Shifts (Rotational Night Shifts)

Document to carry:

• Updated CV
• Academic qualifications documents

Job title: Inbound Sales Representative
Work Location: Upper Mckinley Hill, Taguig
Experience:  Minimum of 6 months call centre experience
Education Qualification:  High School Graduate
Openings: 200 +

Roles and Responsibilities:

• An Inbound Sales Representative for a US Telecom B2B program handles incoming communications from business clients, identifies their needs, and promotes suitable telecom solutions to achieve sales targets.

Required Skills & Desired Skills:

• High School Graduate
• With at least 6 months of BPO experience
• Must be amenable to work on flexible schedules
• Must be amenable to work onsite
• Must be amenable to start immediately
• Must be amenable to work in Mckinley Hill, Taguig

Apply now and enjoy these HUGE perks:

• Up to Php 28K Monthly Package (Php 24K Basic Pay + Php 4K+ Non-taxable allowance upon regularization)
• *Php 50,000 New Hire Incentives
• *Php 20,000 Joining Bonus
• Uncapped Commissions
• Weekly Payout (Every Saturday!)
• HMO after a month
• Life and Accident Insurance
• Flexible Service Incentive Leaves (SIL) program
• Annual Performance/Merit Increases
• Fast-Track Internal Career Opportunities

*Terms and conditions apply

Job title:  Team lead
Work Location: East Gate Business Center (EGBC)
Experience: 2-4 Years
Education Qualification: High School Diploma
No of openings:  9

Roles and Responsibilities:

• Monitor, and supervise a group of employees to achieve goals that contribute to the growth of the organization
• Motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility in terms of coaching methodologies
• Daily to weekly coaching

Required Skills & Desired Skills:

• At least 4+ years of BPO experience.
• With Minimum of 1 to 2 years as a Team Lead in one company
• Has experience with Team lead role for an international financial account  
• Has exposure with international centers
• Above average communication skills
• Must be amenable to work on a shifting schedule
• Must be amenable to work on site at Antipolo City

Job title : Customer Care Specialist
Work Location: 3rd floor, Building #1, Ultra Lag, Lagunilla, Heredia.
Experience: More than 6 months of Call Center experience
Education Qualification: High School Completion

Role and Responsibilities

• Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
• Documents details of customer interaction into system.
• Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
• Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
• Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
• Meets or exceeds various performance requirements, including but not limited to
• Customer service skills,
• Accuracy, schedule adherence,
• Speed to resolution
• Partners with escalation group to obtain addition support.

Required Skills & Desired Skills     

• Proficiency English Level >B2+                                          
• 6 months  experience in a role responsible for customer satisfaction- Success operating independently and navigating competing priorities in a constantly changing
• environment
• Strong communication, organizational, and influencing skills

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