Join Our Team

Job title: Customer Support Specialist
Location: Barranquilla, Colombia
Experience: 1-2 years
Education Qualification: Bachelor’s Degree

Roles and Responsibilities:

• Leverage product knowledge and customer service skills to answer casework from Customers.
• Deliver a top-tier customer support experience through creative problem-solving, tickets and consistent probing, to craft accurate & timely outcomes for Customers.
• Conduct procedures to escalate and coordinate the customer response in accordance with values.
• Expand your knowledge of client hardware and software weekly through professional development time, trainings, knowledgebase articles, and the experience gained from performing the roll.

Required Skills & Desired Skills:

• English Language with B2/B2+
• 1 year of experience in a customer support role and ticketing systems.
• 1 year of experience in customer service, (Business-To-Business strongly preferred).

Job title: Senior Database Engineer
Location: Bogotá, Colombia
Experience: 6-7 years
Education Qualification: Bachelor’s Degree

Roles and Responsibilities:

• Manage, monitor, and optimize PostgreSQL, MySQL, SQL Server, and Redis databases in production and development environments.
• Provide on-call support for database incidents, ensuring reliability and minimal downtime.
• Deploy and manage AWS database services, including RDS, Aurora, DynamoDB, and Redshift.
• Automate database provisioning and management using Infrastructure as Code (Terraform).
• Perform performance tuning, indexing, partitioning, and troubleshoot replication or query issues.
• Implement database releases and schema changes.
• Support multiple SQL and NoSQL databases and continuously expand expertise beyond PostgreSQL/MySQL.

Required Skills & Desired Skills:

• English Language with B2/B2+.
• 6–7 years Strong hands-on experience with PostgreSQL and MySQL)
• AWS Experience

Job title: Customer Service Representative
Work Location: Barranquilla, Colombia
Experience: 6 months – 1 year
Education Qualification: Bachelor’s Degree

Roles and Responsibilities:

• Handle incoming in a timely manner.
• Create support tickets and escalate cases to Tier 2 as needed.
• Manage cases, emails, and chats simultaneously.
• Follow communication scripts when addressing different topics.
• Identify customer needs, clarify information, investigate issues, and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by going the extra mile.
• Maintain clear records of all conversations in the call center database.
• Meet personal and team qualitative and quantitative objectives.
• Ability to handle multiple tasks simultaneously.

Required Skills & Desired Skills:

• English Language with B2/B2+.
• Bachelor’s Degree  
• 1 year of experience in Customer Service or a similar role.

Location: Senior Integration Specialist
Work Location: Bogotá, Colombia
Experience: : 6-7 years
Education Qualification:  Bachelor’s Degree

Roles and Responsibilities:

• Build and enhance integration solutions across global systems
• Manage data exchange, file transfers, encryption/decryption
• Transform and monitor documents across multiple platforms
• Troubleshoot and resolve integration and communication issues

Required Skills & Desired Skills:

• English Language with B2/B2+. 2(6–7 years in Integration Development)
• Proven expertise in (Pipelines, Mapper, Orchestration, C# Functions, XML)
• Strong C# and SQL development experience
• Hands-on with XML/JSON, WCF, REST APIs, PowerShell, AZDO/TFS, Git

Location: Human Resources Analyst
Work Location: Barranquilla, Colombia
Experience: 3 years
Education Qualification:  Bachelor’s Degree

Roles and Responsibilities:

• Partner with leadership to design and execute employee engagement programs that enhance organizational culture and experience.
• Develop and execute wellness activities, including sourcing providers, managing budgets, and bringing innovative ideas that improve workplace climate and operational performance.
• Conduct 1:1 check-ins with employees as needed, and promote initiatives to improve communication, recognition, and well-being.
• Measure and report on the impact of wellness and engagement initiatives.
• Support the design and execution of engagement programs, events, and initiatives aligned with business objectives.
• Partner with HR leaders to promote a culture of belonging, recognition, and continuous feedback. conversations in the call center database.
• Meet personal and team qualitative and quantitative objectives.
• Ability to handle multiple tasks simultaneously.

Required Skills & Desired Skills:

• English Language with B2/B2+.
• 3 years of experience in Human Resources and Employee engagement.