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Hyderabad
Posted 9 months ago

Job title: L2 Sr. Technical Support – GoLang
Work Location: Hyderabad
Experience: 6-8 Years
Education Qualification: Any Degree
No of openings: 6-7

Roles and Responsibilities:

  • Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
  • Coordinate and work with client Engineering team / Tool owners.
  • Ability to perform project planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines
  • Ability to work with business and technology subject matter experts to assess requirements, define scope, create estimates, and produce project charters
  • Good understanding of SDLC and agile methodologies is a pre-requisite
  • Define strategies to provide world class support to end-users’ queries
  • Logical thinking and problem-solving skills along with an ability to collaborate
  • Act as the point of contact for escalations and handle them as per the escalation procedures documented
  • Take responsibility to coach, train and help team members to meet the skills required to do the job
  • Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
  • Participation in ad-hoc and recurring meetings
  • Should be able to manage a team and handle cross functional communications
  • Shifts: 24*5 (Rotational Monthly)

Required Skills:

  • Graduate and above in any field
  • 6+ years of experience in application development framework and DevOps
  • Good interpersonal, communication (English – verbal and written) and presentation skills
  • Able to analyze the data, make data-driven decisions and should have an eye for detail
  • Proficiency in the below tools will be preferred
  • Expert in one or more programming languages such as Java, J2EE, Spring, etc.
  • Proficiency with Java, Java Beans, Java Servlets, and JavaScript.
  • Sound knowledge of Linux and Shell scripting
  • Sound knowledge in DevOps tools such as Jenkins, Kubernetes, Docker/Ansible and CI / CD deployment
  • Knowledge on Code repository such as Git and Github
  • Knowledge on Code release management tools
  • Cloud Applications (with Single Sign-On)
  • Good knowledge on GCP / Azure / AWS
  • Knowledge of architecture frameworks, and design principles; ability to decipher & manage technology, performance engineering.

Technical Skillsets

  • Go Lang Experience Minimum 5 Yrs
  • Extensive experience in tools like Ansible, Jenkins, Docker, Kubernetes, GIT/Github and build tools like Maven
  • Experience in branching, tagging and maintaining the version across the environments working on Source code management tool using Git Scripting in Python and PowerShell
  • Hands-on experience in AWS services like EC2, ECS, ELB, EBS, S3, VPC, IAM, SQS, RDS, Lambda, Code commit, code build etc.
  • Configuring production ready CI CD setup
  • Having good exposure in Jenkins for CI (Continuous Integration)
  • Configure the Kubernetes cluster and worked on multiple Nodes and pods
  • Experience in writing Ansible-Playbooks and apply to the yml scripts
  • Creating the Docker images and Docker containers
  • Good knowledge in the databases MySQL
  • Hands on exp in Webservices like Apace and Tomcat etc

Submit the form below to apply

Job Level5 – 8 Years

Job title: L2 Sr. Technical Support – GoLangWork Location: HyderabadExperience: 6-8 YearsEducation Qualification: Any DegreeNo of openings: 6-7 Roles and Responsibilities: Required Skills: Techn…View more

Job title: Customer Service Representative – Turkish Speakers
Work Location: Ebene Mauritius
Experience: 6 months to 1 year
Education Qualification: SC/HSC

Roles and Responsibilities:

  • Provide support through Voice, Chat, Email & remote assistance (universal agent)
  • Provide WOW customer experience
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Ability to follow processes, meet and exceed KPIs
  • Identify and escalate priority issues
  • Case/Ticket documentation
  • Adhering to standard operating procedures required by the process and organization
  • Awareness of relevant service levels

Required Skills & Desired Skills

  • Knowledge on storage
  • Troubleshooting experiences and related 3rd party software and hardware
  • Basic networking concepts
  • Excellent verbal and written communication skills
  • Good listening skills
  • Problem analysis and Problem solving
  • Customer service orientation
  • Quick learner

Submit the form below to apply

Job Level1 – 2 Years,&nbspFresher / Entry Level

Job title: Customer Service Representative – Turkish SpeakersWork Location: Ebene MauritiusExperience: 6 months to 1 yearEducation Qualification: SC/HSC Roles and Responsibilities: Required Skil…View more

Job title: Customer Service Representative – German Speakers
Work Location: Ebene Mauritius
Experience: 6 months to 1 year
Education Qualification: SC/HSC

Roles and Responsibilities:

  • Provide support through Voice, Chat, Email & remote assistance (universal agent)
  • Provide WOW customer experience
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Ability to follow processes, meet and exceed KPIs
  • Identify and escalate priority issues
  • Case/Ticket documentation
  • Adhering to standard operating procedures required by the process and organization
  • Awareness of relevant service levels

Required Skills & Desired Skills

  • Knowledge on storage
  • Troubleshooting experiences and related 3rd party software and hardware
  • Basic networking concepts
  • Excellent verbal and written communication skills
  • Good listening skills
  • Problem analysis and Problem solving
  • Customer service orientation
  • Quick learner

Submit the form below to apply

Job Level1 – 2 Years,&nbspFresher / Entry Level

Job title: Customer Service Representative – German SpeakersWork Location: Ebene MauritiusExperience: 6 months to 1 yearEducation Qualification: SC/HSC Roles and Responsibilities: Required Skill…View more

Chennai, India
Posted 9 months ago

Job title: Technical Support Engineer
Work Location: Chennai
Experience:  1- 5 years
Education Qualification: Any Graduation Degree
No of openings: 30+ Openings


Roles and Responsibilities:                                                                                        

  • Responsible for handling customer queries/issues through Voice and or Non-Voice (International) transactions to the best of customer satisfaction.
  • Necessary documentation of calls.
  • Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meeting goals set by the project.

Required Skills & Desired Skills                                                                                 

  • 1-5 Years relevant work experience
  • Excellent communication skills.
  • Graduation is mandatory,
  • Flexible to work in US Shifts (Rotational Night Shifts)

Document to carry:

  • Updated CV
  • Academic qualifications documents

Submit the form below to apply

Job title: Technical Support EngineerWork Location: ChennaiExperience:  1- 5 yearsEducation Qualification: Any Graduation DegreeNo of openings: 30+ Openings Roles and Responsibilities:  &nb…View more

Costa Rica
Posted 10 months ago

Job title : Customer Care Specialist
Work Location: 3rd floor, Building #1, Ultra Lag, Lagunilla, Heredia.
Experience: More than 6 months of Call Center experience
Education Qualification: High School Completion

Role and Responsibilities

  • Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
  • Documents details of customer interaction into system.
  • Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
  • Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
  • Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
  • Meets or exceeds various performance requirements, including but not limited to
  • Customer service skills,
  • Accuracy, schedule adherence,
  • Speed to resolution
  • Partners with escalation group to obtain addition support.

Required Skills & Desired Skills     

  • Proficiency English Level >B2+                                          
  • 6 months  experience in a role responsible for customer satisfaction- Success operating independently and navigating competing priorities in a constantly changing
  • environment
  • Strong communication, organizational, and influencing skills

Submit the form below to apply

Job Level1- 5 Years,&nbspFresher / Entry Level

Job title : Customer Care SpecialistWork Location: 3rd floor, Building #1, Ultra Lag, Lagunilla, Heredia.Experience: More than 6 months of Call Center experienceEducation Qualification: High School Co…View more

Recruitment fraud alert

The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.

Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate.

As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:

  • We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
  • We never request money for any purpose before, during, or after the hiring process.
  • The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.

Stay safe and stay vigilant.

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