Join Our Team

Job title: Associate System Engineer
Work Location: Ultra Lag
Experience: 2+ years of experience in customer-facing roles (e.g., customer support, account management, customer success, sales, etc) with strong collaboration across teams like Sales, Support, Engineering, and Product Management.
Education Qualification: A university degree is preferred, or equivalent work experience

Roles and Responsibilities:

• Assist internal teams with configuration validation in support of sales opportunities. 
• Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes.  
• Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations
• Be involved in the Account Planning process as part of a larger team
• Assist with solution designs and will be brought into opportunities and mentored as part of an opportunity team.  Will have the ability to take point on simple designs where appropriate
• Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions 
• Work with established programs and sizing tools to support customer pursuits 
• Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management.

Required Skills & Desired Skills:

• BS in Computer Science, Engineering or other technical degree and/or equivalent experience
• 2+ years of experience (technology industry preferred) 
• Strong phone presence and experience in a high-volume customer interaction environment
• Conscientious attitude and dependability, strengths in teamwork and communication
• Confident, articulate and professional speaking abilities, and a strong ability to listen
• Ability to collect data, identify problems, establish facts and draw valid conclusions
• Preparation and delivery of technical product and architecture presentations
• Passion for technology and aptitude to learn new technologies
• Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations
• Demonstrated listening, written communication and product presentation skills
• Ability to handle multiple tasks and projects, in real-time scenarios
• Apply critical thinking techniques to work through customer situations and interactions
• Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred
• Salesforce.com experience helpful
• Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, …), NFS file systems and network environments helpful
• Advanced Oral English
• Microsoft 365/Google Workspace, Salesforce.com or any other CRM system

Job title: Outbound Sales Representative
Work Location: UltraLag, Lagunilla, Heredia
Experience: Yes, Sales experience.
Education Qualification: Any Diploma
No of openings : 20 

Summary:

We’re looking for a motivated, execution-focused Sales Representative to drive adoption of Client’s restaurant inventory solution – the Supply Club. This role is responsible for sourcing, pitching, and converting Mx to purchase inventory through our platform, ensuring they understand the value, ease, and operational impact of consolidating inventory purchasing with our platform. Tactically, you will be focused on getting restaurants to sign up for a consumer subscription product which provides them with discounted delivery on their inventory. This is a high volume outbound account executive position, you should expect to dial 50+ customers a day.

Roles and Responsibilities:

High-Volume Outbound Sales

• Execute heavy outbound phone outreach daily to drive store closed-won performance
• Manage a large call volume while maintaining high-quality, consultative conversations
• Own weekly quotas across multiple growth products
• Prospect and find decision makers when contact information is unavailable
• Effectively build and manage a pipeline of opportunity including a strong follow up cadence

Prospecting & Pipeline Development

• Build and manage a high-quality pipeline of target Mx through outbound calling, email sequences, and localized prospecting (where applicable).
• Identify high-potential accounts using internal lead lists, data signals, and category insights.
• Maintain accurate call logs, lead and opportunity tracking across all sales systems.

Selling & Conversion

• Conduct outreach to engage decision-makers and complete full-cycle selling—from introduction to activation.
• Deliver clear value-based pitches tailored to each Mx’s operational needs (pricing transparency, delivery reliability, SKU availability, etc.).
• Own objection handling, solution positioning, and activation enrollment for each Mx.
• Drive weekly conversion goals, including CW performance, activation rates, and order consistency.

Account Enablement & Support

• Guide new Mx through onboarding steps: promotions, credits, DashPass applicability, and ordering workflows.
• Ensure Mx understand how to navigate the platform, order inventory, and optimize savings.
• Surface account issues, ordering challenges, or logistic blockers to internal teams and follow through until resolved.

Required Skills:

• Proficient speaking English to US based customers.
• Prior outbound sales experience, especially phone-heavy environments with weekly quotas.
• 2+ years of experience in inside sales or field sales—especially phone-heavy environments with weekly quotas.
• Strong communication skills and comfort selling to busy decision-makers.
• Ability to manage a large outbound volume while maintaining high-quality conversations.
• Data-driven mindset with a willingness to learn, iterate, and adopt new playbooks.
• High resilience, adaptability, and bias toward action in a fast-moving environment.
• Experience using Salesforce or similar CRM platforms
• Proficiency in Google Sheets or Microsoft Excel

Desired Skills:

• Previous experience in Delivery Apps Support.
• Salesforce knowledge.
• Experience selling multi-product or solution-based offerings
• Comfort working in fast-paced, performance-driven environments
• Strong objection handling and closing skills
• Experience using outbound sales tools (e.g., Dialpad, Outreach)
• High school diploma or equivalent

Job title: Customer Service Representative
Work Location: Ultra Lag
Experience:  9+ months in Contact Centers
Education Qualification:  Highschool Diploma

Roles and Responsibilities:

• Receive incoming requests by telephone, e-mail and through the support portal 
• Prioritize and dispatch these calls to Technical Support Engineers 
• Notify Support Manager of critical customer issues 
• Prioritize both time and projects, work to balance resources with customer needs
• Determine the scope of technical issues 
• Monitor cases by Severity, Priority, and Age in Pure Storage’s case tracking system

Required Skills & Desired Skills:

• At least 1 year experience with phone call management, front-line IT or Support Experience 
• Focus on the customer experience 
• Excellent people and communication skills in English, both written and verbal
• Great memory skills and ability to multitask, or serialize tasks very rapidly
• Very good organizational skills 
• Able to maintain composure in stressful situations Must be willing and able to work in an open office, team environment
• Advanced English (B2+-C1)

Job Title: Salesforce CPQ Quoting Specialist & Process Analyst
Location: Ultralag, Heredia (Hybrid)
Experience: 5+ years (SFDC/CPQ focus)
Education: Bachelor’s degree preferred
No. of Openings: 4

Summary:

• The Salesforce CPQ Quoting Specialist & Process Analyst is responsible for building both complex, customized quotes and high-volume transactional quotes with a strong focus on accuracy, consistency, and speed.
• This role partners closely with the sales team to ensure quotes are properly structured, aligned with business rules, and delivered efficiently to support the sales cycle.
• Additionally, this role contributes to evaluating and improving the overall quoting process by analyzing workflows, identifying inefficiencies, and providing actionable recommendations to enhance scalability, streamline operations, and improve stakeholder experience.

Core Responsibilities:

• Configure and build complex quotes for custom solutions, ensuring all client needs and specifications are met
• Generate high-volume, straightforward quotes efficiently and accurately
• Ensure all quotes adhere to company policies and pricing strategies
• Coordinate end-to-end quote lifecycle, including handling non-standard requirements
• Develop expertise in proprietary tools to shape opportunities and translate them into Salesforce quotes
• Analyze current quoting processes to identify areas for improvement
• Collaborate with Sales Operations to understand challenges and streamline workflows
• Provide actionable feedback and recommendations to enhance efficiency and accuracy
• Ensure compliance with company policies
• Address and escalate issues related to quote generation
• Collaborate cross-functionally to resolve complex quoting challenges
• Partner with Global Evergreen Subscriptions Portfolio Sales team
• Act as a liaison between Sales Operations, Account Executives, Deals Desk, and management
• Participate in cross-functional meetings to align processes and strategies
• Track and report on quote outcomes, including win/loss insights and key metrics

Required Skills:

• Proven experience in a sales, quoting, or process improvement role
• Strong expertise in Salesforce (SFDC) – minimum 5 years required
• Experience with Salesforce CPQ and quote configuration
• Strong analytical skills with focus on process optimization, cost structures, and contract terms
• High attention to detail and strong numerical aptitude
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

Desired Skills:

• Bachelor’s degree
• Experience working with Sales Operations, Deals Desk, and cross-functional teams
• Experience in high-volume quoting environments
• Familiarity with proprietary quoting or sales tools
• Experience analyzing workflows and driving process improvements

Job title: Sales Coach
Work Location: UltraLag, Lagunilla, Heredia
Experience: Yes, Sales experience
Education Qualification: Any Diploma

Summary:

• The Sales Coach is responsible for driving sales performance improvement across multiple DoorDash programs through live coaching, floor support, QA reinforcement, role-play facilitation, and operational accountability.
• This role partners closely with Operations Managers, Team Leads, QA, and Training teams to improve conversion behaviors, strengthen execution consistency, and reinforce consultative selling techniques in high-volume outbound sales environments.
• The Sales Coach must be highly operational, data-driven, and capable of identifying behavioral gaps impacting business performance across programs such as:
• Ads & Promotions
• Outbound Sales
• Implementation Associates
• Account Management (AM)
• Retention & Activation workstreams

The ideal candidate is energetic, highly organized, coaching-oriented, and comfortable operating in fast-paced KPI-driven environments with aggressive performance targets.

Roles and Responsibilities:

Sales Coaching & Floor Support

• Conduct daily side-by-side coaching sessions and live call inspections.
• Deliver real-time coaching focused on:  first 30 seconds,  discovery quality,  objection handling,  same-call close,  call control,  and merchant engagement.
• Reinforce consultative selling and value-based pitching techniques.
• Facilitate floor walks and provide immediate behavioral feedback to agents.

Training & Development

• Conduct:  role plays,  calibration sessions,  huddles,  workshops,  and refresher trainings.
• Build scenario-based coaching aligned to: Ads, Promotions,  Supply Chain,  Retention,  Activations,  and Account Management.
• Support onboarding and nesting for new hires.
• Track coaching effectiveness based on performance movement, not attendance.

QA & Performance Alignment

• Partner with QA teams to identify recurring behavioral gaps.
• Reinforce QA expectations tied directly to conversion outcomes.
• Support calibration sessions between QA, Operations, and Training.
• Ensure coaching plans align with business metrics and client expectations.

Operational Excellence

• Analyze:  conversion trends,  DM connect rates,  activation progression,  pipeline aging, QA trends, and productivity metrics.
• Identify performance blockers and escalate operational risks. Participate in daily standups, WBR preparation, and recovery planning.
• Support leadership with performance recovery initiatives.

Performance Accountability

• Maintain coaching trackers and action plans.
• Monitor progress of low performers and PIP employees.
• Reinforce execution discipline and operational consistency across the floor.
• Replicate top performer behaviours and best practices.

High-Volume Outbound Sales

• Execute heavy outbound phone outreach daily to drive store closed-won performance
• Manage a large call volume while maintaining high-quality, consultative conversations
• Own weekly quotas across multiple growth products
• Prospect and find decision makers when contact information is unavailable
• Effectively build and manage a pipeline of opportunity including a strong follow up cadence

Product Adoption & Revenue Growth

• Drive adoption across Ads, Promos & Loyalty, Menu Photos
• Identify opportunities for bundled and multi-product solutions
• Overcome objections and navigate conversations with time-constrained decision-makers
• Close opportunities efficiently in a high-velocity sales cycle
• Operational Excellence
• Accurately track outreach, pipeline, and closed-won activity in Salesforce (or similar CRM)
• Meet or exceed weekly activity and performance expectations such as Dials and Talk Time as well as Closed Won Opportunities
• Leverage tools such as Google Sheets/Excel and outbound dialers (e.g., Dialpad, Outreach) to maximize productivity

Required Skills:

• 2+ years of experience in:  outbound sales,  sales coaching,  QA,  or BPO sales leadership.
• Strong knowledge of:  consultative selling,  objection handling,  pipeline management,  and same-call close strategies.
• Experience in KPI-driven environments.
• Strong communication and presentation skills.
• Ability to coach in real time on the production floor.
• Intermediate to advanced English proficiency (B2+/C1 preferred).
• Strong analytical and operational mindset.

Desired Skills:

Experience supporting Delivery programs or food delivery/eCommerce operations.

Experience with:

• Salesforce, CRM tools, QA platforms, and operational dashboards.
• Experience managing sales recovery plans and performance improvement initiatives. Core Competencies
• Coaching & Development
• Sales Execution
• Operational Discipline
• Leadership Presence
• Accountability Management
• Consultative Selling
• Performance Analysis
• Communication Skills
• Problem Solving

What Success Looks Like

• Strong floor presence
• High coaching visibility
• Faster rep ramp-up
• Improved operational consistency
• Better execution discipline
• Stronger conversion quality
• Positive impact on business KPIs and client satisfaction