Join Our Team

Job title:  Customer Support (German)
Work Location: Chennai
Experience:1 to 3 Years
Education Qualification: Any Graduate (Must)
No of openings:  8

Roles and Responsibilities:

• Gaming experience is mandatory.
• Ability to multi-task.
• Ability to stay focused while working on multiple programs.
• De-escalate issues as necessary.
• Understand player needs (read attentively, respond appropriately).
• Problem-solving skills.
• Patience and willingness to help.
• Strong customer service orientation and disposition.
• Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern.
• Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, etc.).
• Excellent written and verbal communication skills in German.

Required Skills & Desired Skills

• Excellent Conversational and Customer Service Skills.
• Excellent verbal, written, and interpersonal communication skills.
• For German, the level required is above (B2).
• Customer Service experience is a plus.
• Ability to multi-task.
• Typing skills (Chat/Email: 35 wpm).
• High School Diploma or equivalent.

Job title:  Customer Support (French)
Work Location: Chennai
Experience:1 to 3 Years
Education Qualification: Any Graduate (Must)
No of openings:  6

Roles and Responsibilities:

• Gaming experience is mandatory.
• Ability to multi-task.
• Ability to stay focused while working on multiple programs.
• De-escalate issues as necessary.
• Understand player needs (read attentively, respond appropriately).
• Problem-solving skills.
• Patience and willingness to help.
• Strong customer service orientation and disposition.
• Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern.
• Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, etc.).
• Excellent written and verbal communication skills in French.

Required Skills & Desired Skills

• Excellent Conversational and Customer Service Skills.
• Excellent verbal, written, and interpersonal communication skills.
• For French, the level required is above (B2).
• Customer Service experience is a plus.
• Ability to multi-task.
• Typing skills (Chat/Email: 35 wpm).
• High School Diploma or equivalent.

Job title:  Financial Planning and Analysis Specialist
Work Location: Chennai/Bangalore
Experience: 5+ Years
Education Qualification: CA/CMA
No of openings:  2

Roles and responsibilities:

• Responsible for month close activities including preparation and review of Company level PL, Delivery Unit and location level MIS
• Track revenue and gross margin by Delivery Unit and by location and expenses by cost center
• Work on quarterly estimate and rolling forecast of Company level PL including the Delivery and location level PL and should be able to provide insights
• Assist in Annual Planning and budgeting activity
• Should be able to navigate across multiple reports and work on the variance analysis to track the MoM variance and the budget vs actuals
• Should have strong business partnering skills and ability to communicate and collaborate with various business units and other cross functional teams
• Should prepare Board doc and other presentations on financial performance on a monthly and quarterly basis
• Should be agile, open to challenges and work under high pressure to meet the demanding deadlines
• Should have good excel skills.

Required Skills & Desired Skills:

• Strong Excel skills, financial reporting, and month-end close experience.
• Expertise in budgeting, forecasting, and variance analysis across business units.
• Ability to prepare P&L, MIS reports, and executive presentations.
• Strong business partnering, communication, and cross-functional collaboration.
• Agility under pressure, analytical mindset, and familiarity with ERP/BI tools.

Job title:  Business Finance Manager
Work Location: Chennai/Bangalore
Experience: 3-5 Years
Education Qualification: CA/CMA
No of openings:  2

Responsibilities:

• Identify and drive input metrics that enhance revenue and margin for key accounts.
• Analyse monthly MIS reports, provide insights on factors impacting business performance, and offer necessary inputs for projections.
• Implement margin improvement initiatives in collaboration with delivery, operations, and sales teams.
• Support the CDO organization of the Digital Customer Experience business in invoicing, collections, and business reviews.
• Participate in the annual business planning exercise and coordinate numbers between business, delivery, and finance teams.
• Evaluate new investment proposals and business cases with business teams.
• Collaborate with all stakeholders to automate tasks wherever feasible.
• Handle any other ad hoc analytical requests as they arise.

Required Skills & Desired Skills:

• Strong Excel and financial modeling, budgeting & forecasting, variance analysis, and understanding of financial statements.
• Proficiency in tools like SAP, Oracle, or other ERP systems; ability to interpret and analyse large datasets.
• Strategic thinking, cross-functional collaboration, and effective communication of financial insights to non-finance stakeholders.
• Industry-specific knowledge (e.g., tech, manufacturing, healthcare) and familiarity with regulatory and compliance standards.

Job title: Inbound Sales and Service Associate
Location: UltraLag, Lagunilla, Heredia
Experience: +1 year of experience in a call center environment.
Education Qualification: High School Diploma
No of openings: 100

Roles and Responsibilities:

• If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further.
• We are looking for energetic customer sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers – It all starts with you!
• Our purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients.
• You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.

You will provide inbound telephone support to our clients concerning extended warranty plans and services.

Essential Duties and Responsibilities:

• Inbound Sales Associate are responsible for assisting existing and new customers with registering their new appliances establishing rapport with the customer to position the sales pitch.
• Superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
• Emphasis is on sales for extended warranty plans and product registration.
• Through rapport building and information gathering from the conversation with the customer, identify opportunities to present the need to purchase an extended service plan.
• Upsell customers to additional service plans on older appliances the customer has in their homes. 
• Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers.
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections.
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
• Accurately document information within multiple database systems.
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.

Required Skills & Desired Skills

• Proficient speaking English to US based customers.
• High School Diploma or GED required.
• +1 year of experience in a call center environment.
• Customer Service preferred and Sales experience required
• Genuine desire to provide exceptional customer service.
• Ability to understand first call resolution.
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
• Self-motivated, able to work independently, and a desire to learn and succeed.
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Demonstrates ability to speak off script, accurately, asking questions to identify busy signs
• Demonstrates ability to build rapport, off script, with customer to identify needs for our product