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Job title: Brand Strategist & Creative Director
Location: Bangalore
Experience: 15+ years of overall experience in brand strategy, creative leadership, and integrated marketing for B2C & B2B / technology-driven organizations

Role Overview

• We are seeking a Brand Strategist & Creative Director to own and elevate our brand presence across all digital and marketing touchpoints. This is a highly hands-on leadership role responsible for defining brand strategy, directing creative execution, driving demand generation, and aligning marketing operations with business goals.
• The ideal candidate will combine strategic thinking, creative excellence, and operational rigor, with deep experience in technology-led branding, AI-driven marketing, and automation-led growth in the US market.
• A core expectation of this role is the ability to leverage AI/LLMs and automation to deliver measurable improvements in marketing efficiency, campaign velocity, and pipeline impact.
• Candidates with prior experience in the US market across transportation, tourism, hospitality, or tour operations domains will be given strong preference.

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Role & Responsibilities

1. Brand Strategy & Positioning

• Define, evolve, and own the company’s brand strategy, brand architecture, messaging framework, and visual identity
• Ensure consistent brand voice and storytelling across all channels, including website, campaigns, content, and sales assets
• Lead brand research, competitive positioning, and market insights for B2B technology audiences

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2. Creative Direction & Content Leadership

• Act as the creative owner for all marketing outputs—campaigns, websites, videos, images, presentations, and sales enablement assets
• Translate business objectives into high-impact creative concepts and campaign narratives
• Lead creative production for:
   • Brand and explainer videos
   • Campaign visuals and ad creatives
   • Website UI banners, visual storytelling, and assets
• Maintain quality, originality, and consistency across all creative deliverables

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3. Digital Campaigns & Demand Generation

• Own end-to-end digital campaign planning and execution, from strategy to delivery in the US market
• Drive organic and paid lead generation efforts aligned to pipeline and revenue goals
• Plan, execute, and optimise:
   • Website organic lead generation (SEO/GEO-driven)
   • Paid media campaigns across Google, Meta, and LinkedIn
• Collaborate closely with sales and leadership to align campaigns with GTM priorities
• Leverage AI and automation to improve key performance metrics, including:
   • Reduction in Cost per Lead (CPL)
   • Improved conversion rates across funnel stages
   • Faster campaign launch and optimization cycles
   • Increased campaign scalability and efficiency

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4. Website & Marketing Operations

• Own the company website as a primary growth engine, including:
  •  Conversion optimisation
  •  Content strategy
  •  SEO/GEO performance

• Manage website updates, landing pages, and campaign integrations using WordPress

• Lead marketing operations through HubSpot Marketing Hub, including:
  •  Campaigns
  •  Email workflows
  •  Lead scoring and attribution
  •  Reporting and dashboards

• Implement AI/LLM-driven workflows to:
  •  Scale content creation (blogs, landing pages, ad creatives)
  •  Enable personalization and audience segmentation
  •  Automate lead nurturing and lifecycle marketing

• Drive measurable outcomes such as:
  •  Improved website conversion rates
  •  Higher MQL to SQL conversion
  •  Reduced manual effort and faster turnaround time

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5. Analytics & Performance Management

• Track and analyse campaign and website performance using:
  •  Google Analytics (GA4)
  •  Looker Studio
  •  HubSpot analytics

• Translate data into insights and continuous improvement actions
• Utilize AI-driven analytics to:
   • Enable predictive insights and performance forecasting
   • Optimize channel spend and budget allocation
• Own and report on KPIs including:
   • Marketing-attributed revenue and ROI
   • Funnel conversion metrics
   • Campaign efficiency and velocity

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6. Project Delivery & Stakeholder Management

• Own project timelines, creative workflows, and campaign delivery from concept to launch in the US market
• Collaborate with internal stakeholders including leadership, sales, product, and external partners
• Ensure on-time, on-brand, and high-quality delivery across multiple concurrent initiatives

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Required Skills & Expertise

Strategic & Functional Expertise

• Brand strategy & brand management
• Creative direction and visual storytelling
• Digital campaign strategy and execution
• Website organic lead generation
• Paid media lead generation
• SEO / GEO understanding and implementation
• Marketing operations and automation
• End-to-end project delivery
• Stakeholder management and executive communication
• Mandatory: Hands-on expertise with AI tools, Large Language Models (LLMs), and AI-driven marketing workflows
• Mandatory: Proven track record of using AI/automation to deliver measurable business outcomes, such as:
  • Reduction in Cost per Lead (CPL)
  • Improved conversion rates
  • Faster campaign deployment cycles
  • Increased content production efficiency

Tools & Platforms (Hands-on Experience Required)

• HubSpot Marketing Hub
• HubSpot CRM
• WordPress CMS
• Google Ads
• Meta Ads Manager
• LinkedIn Campaign Manager
• Google Analytics / GA4
• Looker Studio
• Canva
• Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects – or equivalents)
• AI-powered tools and platforms (e.g., ChatGPT, generative AI tools, marketing automation platforms) – mandatory

Leadership Expectations

• Strong ownership mindset with the ability to operate both strategically and tactically
• Mentorship of internal creative, content, and marketing team members
• Clear communicator who can influence senior stakeholders and business leaders
• High attention to detail with a bias toward execution and measurable outcomes
• Data-driven mindset with accountability for KPIs and business impact
• Ability to translate AI/automation capabilities into tangible revenue and growth outcomes

Nice to Have

• Experience in software development, SaaS, or IT services branding
• Experience working in high-growth or scale-up environments
• Exposure to ABM (Account-Based Marketing) and enterprise B2B campaigns
• Experience in the US market within transportation, tourism, hospitality, or tour operations domains will provide a strong competitive advantage

Job title: Inbound Sales and Service Associate
Location: UltraLag, Lagunilla, Heredia or Terracampus, Tres Rios
Experience: +1 year of experience in a call center environment.
Education Qualification: High School Diploma
No of openings: 100

Roles and Responsibilities:

• If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further.
• We are looking for energetic customer sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers – It all starts with you!
• Our purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients.
• You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.

You will provide inbound telephone support to our clients concerning extended warranty plans and services.

Essential Duties and Responsibilities:

• Inbound Sales Associate are responsible for assisting existing and new customers with registering their new appliances establishing rapport with the customer to position the sales pitch.
• Superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
• Emphasis is on sales for extended warranty plans and product registration.
• Through rapport building and information gathering from the conversation with the customer, identify opportunities to present the need to purchase an extended service plan.
• Upsell customers to additional service plans on older appliances the customer has in their homes. 
• Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers.
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections.
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
• Accurately document information within multiple database systems.
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.

Required Skills & Desired Skills

• Proficient speaking English to US based customers.
• High School Diploma or GED required.
• +1 year of experience in a call center environment.
• Customer Service preferred and Sales experience required
• Genuine desire to provide exceptional customer service.
• Ability to understand first call resolution.
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
• Self-motivated, able to work independently, and a desire to learn and succeed.
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Demonstrates ability to speak off script, accurately, asking questions to identify busy signs
• Demonstrates ability to build rapport, off script, with customer to identify needs for our product

Job title: Outbound Sales Representative
Work Location: UltraLag, Lagunilla, Heredia
Experience: Yes, Sales experience.
Education Qualification: Any Diploma
No of positions: 20

Summary:

• Business Growth Specialists (BGs) are quota-carrying sales professionals responsible for driving product adoption and growth across a portfolio of SMB merchants.
• This is a high-volume, outbound phone sales role. Growth Specialists spend the majority of their time proactively calling merchants, generating opportunities, and closing store-level adoption across Ads, Promos & Loyalty, and Menu Photos.
• Success in this role requires comfort operating in a fast-paced, metrics-driven environment, the ability to manage heavy outbound activity, and the confidence to engage busy merchant decision-makers in high-quality sales conversations.

Roles and Responsibilities:

High-Volume Outbound Sales

• Execute heavy outbound phone outreach daily to drive store closed-won performance
• Manage a large call volume while maintaining high-quality, consultative conversations
• Own weekly quotas across multiple growth products
• Prospect and find decision makers when contact information is unavailable
• Effectively build and manage a pipeline of opportunity including a strong follow up cadence

Product Adoption & Revenue Growth

• Drive adoption across Ads, Promos & Loyalty, Menu Photos
• Identify opportunities for bundled and multi-product solutions
• Overcome objections and navigate conversations with time-constrained decision-makers
• Close opportunities efficiently in a high-velocity sales cycle

Operational Excellence

• Accurately track outreach, pipeline, and closed-won activity in Salesforce (or similar CRM)
• Meet or exceed weekly activity and performance expectations such as Dials and Talk Time as well as Closed Won Opportunities
• Leverage tools such as Google Sheets/Excel and outbound dialers (e.g., Dialpad, Outreach) to maximize productivity

Required Skills:

• Proficient speaking English to US based customers.
• 2+ years of experience in inside sales or field sales—especially phone-heavy environments with weekly quotas.
• Strong communication skills and comfort selling to busy decision-makers.
• Ability to manage a large outbound volume while maintaining high-quality conversations.
• Data-driven mindset with a willingness to learn, iterate, and adopt new playbooks.
• High resilience, adaptability, and bias toward action in a fast-moving environment.
• Experience using Salesforce or similar CRM platforms
• Proficiency in Google Sheets or Microsoft Excel

Desired Skills:

• Previous experience in Delivery Apps Support.
• Salesforce knowledge.
• Experience selling multi-product or solution-based offerings
• Comfort working in fast-paced, performance-driven environments
• Strong objection handling and closing skills
• Experience using outbound sales tools (e.g., Dialpad, Outreach)
• High school diploma or equivalent

Location: Ultralag, Heredia (Hybrid)
Education: Bachelor’s degree in Business, Engineering, IT, or a related field
Experience: 1+ years leading customer-facing, cross-functional projects
No of Openings: 1

Summary:

• The Project Manager will support a multi-year global initiative focused on proactively upgrading customer storage arrays from SAS to NVMe technology. This program ensures that customers maintain a modernized, fully supported infrastructure aligned with long-term service commitments.
• The role requires exceptional coordination, communication, and stakeholder management, as well as the ability to guide customers and internal teams through complex upgrade processes.
• The Project Manager will serve as the single point of contact for customers throughout the upgrade journey, ensuring alignment, smooth execution, and a high-quality experience.

Roles and Responsibilities:

• Engage with customers and account teams to introduce the SAS-to-NVMe upgrade program and outline key requirements and processes.
• Collaborate with Technical QA Engineers to review and validate upgrade action plans; present project plans directly to customers.
• Identify the correct Bill of Materials (BOM) and submit all required part-dispatch requests.
• Coordinate all dependencies for onsite work, including any required code upgrades or technical pre-work with Support teams.
• Proactively follow up on pending tasks, ensuring timely progress across all project activities.
• Maintain consistent, clear communication with customers, providing updates throughout each stage of the upgrade process.
• Schedule onsite activities in partnership with Installation Scheduling teams and ensure accurate tracking of milestones.
• Confirm completion of all deliverables and ensure activity status is properly documented.
• Act as the primary point of contact for all questions, issues, and escalations related to the upgrade.
• Prepare and submit progress reports and metrics for the Program Lead to consolidate into program-wide reporting.

Required Skills:

• 1+ years of experience in project management roles involving customer interaction and cross-functional collaboration.
• Strong communication skills in English, both written and verbal.
• Excellent organizational and coordination abilities with attention to detail.
• Strong problem-solving skills, with the ability to gather data, analyze issues, and recommend solutions.
• Proactive, action-oriented mindset with the ability to operate independently and drive progress.
• Experience delivering positive customer satisfaction outcomes in previous projects.
• Familiarity with storage environments, enterprise hardware, or related technology (preferred).

Desired Skills:

• Experience working with logistics, support, or delivery teams in a technical environment.
• Knowledge of enterprise infrastructure, IT workflow dependencies, or similar environments.
• Ability to manage complex multi-step processes with multiple stakeholders.
• Google Workspace
• Salesforce (preferred)
• Project management tools (Smartsheet, MS Project, Asana, or similar)

Location: Ultralag
Education: Bachelor’s Degree preferred
Experience: 2–4+ years in operations / fulfillment / supply chain / order management
No of Openings: 1+

Summary

• The Fulfillment Operations Analyst plays a critical role in ensuring a seamless order-to-cash process by managing fulfillment operations and coordinating across multiple teams such as Sales, Supply Chain, Finance, and Logistics.
• This role focuses on executing high-volume transactional workflows, maintaining data accuracy, resolving order issues, and supporting operational improvements to ensure timely and accurate delivery of customer orders.

Roles and Responsibilities

• Manage end-to-end fulfillment execution within ERP systems (e.g., NetSuite)
• Process and validate orders, including CMPOs, manual fulfillments, and shipment coordination
• Handle high-volume transactional workflows with strong accuracy and attention to detail
• Monitor and manage expedite requests and operational escalations
• Act as point of contact for order-related inquiries and provide timely responses
• Collaborate with cross-functional teams (Sales, Finance, Supply Chain, Logistics) to resolve order issues
• Track backlog and monitor order health to ensure on-time delivery
• Ensure data integrity across pricing, configurations, BOMs, and system records
• Identify and mitigate risks that could impact fulfillment timelines
• Support process improvements and contribute to operational efficiency initiatives
• Assist with reporting and documentation using tools like Google Sheets and Tableau

Required Skills

• Experience working with ERP systems (e.g., NetSuite)
• Familiarity with CRM tools such as Salesforce
• Strong analytical and problem-solving skills
• High attention to detail and accuracy
• Ability to manage high-volume workloads in fast-paced environments
• Strong communication and cross-functional collaboration skills
• Proficiency in Google Workspace (Sheets, Docs, Slides)
• Ability to manage multiple priorities and meet deadlines

Desired Skills

• Experience with Tableau, Asana, or Smartsheet
• Knowledge of B2B EDI transactions
• Background in supply chain, logistics, or order management
• Experience with process improvement initiatives
• Ability to work in global or cross-regional environments