Join Our Team

Job title: Application Architect
Work Location: Chennai (Guindy)
Experience:  15+ years
Education Qualification:  Any Graduate

Roles and Responsibilities:

• Identify business problems and work on developing Proof-of-concepts to demonstrate the technology capabilities with pros and cons of identified options
• Architect, Design, Develop & Implement frameworks and application Software Components using Enterprise/Open Source technologies
• Design & Implement Application Architecture concepts and best practices (Tiers, Partitioning, Modularity) Architecture NFRs, Availability (HA/DR), Performance (Capacity, Resource Utilization, Responsiveness), Information Security (Authentication, Authorization, Encryption) State of the art Integration Patterns, including SOA, API, Micro-Services, including integration with COTS solutions, Mobile, etc.
• Analyze & Identify Business Capabilities and to develop new business capabilities
• Troubleshoot pre and post-production functional and non-functional issue
• Understand the complexity of current systems, identify system interfaces, and Capture NFR’s
• Capability to learn new technologies quickly, stay up to date on the latest industry technology trends and techniques

Required Skills

• 15+ Years IT Experience with 6+ Years’ experience in developing and architecting web applications with a heavy usage of JavaScript.
• Extensive industry experience with web applications based on SOA principles.
• Strong understanding of UI frameworks/languages such as Angular, NodeJS, ExpressJS, ReactJS, JQuery, CSS, and HTML5
• Experience with responsive UI design and development
• Expert in Javascript/ES6, building Responsive, high performing, heavy-traffic web application using JS Frameworks (Angular, React, Ember, etc) and third part libraries
• Experience with unit-test driven approach to development, expert knowledge of build tools (Webpack, Gulp, Grunt), and Continuous Integration and Continuous Deployment with Jenkins
• Experience building applications using Adaptive/Responsive Design Principles and leveraging various applications layers to enhance performance
• Expert in Frontend, Middleware design, development & implementation with experience in Angular, Node ExpressJS, and related technologies.
• Experience in AWS Cloud Infrastructure, AWS application services, AWS Database services, Containers, Microservices
• Experience in designing Micro services reference Architecture, Design, Implementation.
• Experience in BRMS, BPMN, Integrations
• Cloud native solutions, DevOps, Containers, CI/CD, Code Quality, Micro-Services and API architectures, Cloud, Mobile, Analytics
• Experience in NoSQL, Elasticsearch, Python, R will be Nice-to-have.
• Experience in Linux is a plus
• Experience in Data Modeling, Master Data Management will be Nice-to-have.

Job title: Soft Skill Quality Audit (Call Audit Job)
Work Location: Chennai and Hyderabad 
Experience: 6 Months to 5 Years
Education Qualification: Any Graduate

Roles and Responsibilities:

• Audits & Coaching:
• Conduct call and email audits to ensure compliance with company standards.
• Provide expert coaching to engineers based on audit and coaching findings.
• Deliver extended coaching sessions as needed.
• Perform audits using stratified sampling based on project needs to categorize and prioritize coaching needs.
• Calibrations:
• Participate in Joint Call Monitoring (JCM) internally to ensure consistency in performance evaluations.
• Conduct call listening activities with the operations team to gather insights and identify improvement areas.
• Actively participate in internal calibration sessions with the SSDE team.
• Client / Customer Interaction:
• Manage client transactions and ensure high-quality service delivery.
• Handle callbacks to address client concerns and feedback promptly.
• Continuous Improvement:
• Perform root cause analysis (RCA) to identify and resolve underlying issues.
• Monitor Critical to Quality (CTQ) metrics to maintain service standards.
• Contribute to continuous improvement (CI) initiatives to enhance operational efficiency.

Required Skills & Desired Skills:

• 6 months to 5 years of experience in BPO or customer service industry.
• Strong understanding of call auditing, monitoring, and calibration processes.
• Excellent communication skills with the ability to provide constructive feedback effectively.
• Ability to work independently with minimal supervision while maintaining high levels of accuracy.

Job title: Retail Customer Support Representative – Bilingual
Work Location: Terracampus, Tres Rios, Cartago.
Experience: 0 – 3 Months
No of openings : 150
Education Qualification: -High School Diploma-Executive Services Diploma or English Diploma required if no prior experience.

Roles and Responsibilities:

• 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiries, order placement, and order follow-up. Documents details of customer interaction into the system.
• 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
• 20%- Keeps customers informed on the status of their order, cost-effectively reconciles errors, resolves post-order issues such as returns, and follows up to ensure all customer needs are fulfilled
• 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
• 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
• 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills & Desired Skills

• Proficiency English Level >B2+
• 0 to 3 months Call Center experience
• Active listening
• Attention to detail
• Empathy
• Critical thinking
• Speed to solution

Job title: Network Engineer
Work Location: Ultra Lag
Experience: At least 2 years working as a Network Engineer
Education Qualification: High School Diploma or above

Roles and Responsibilities:

• Troubleshoot/Diagnose all Level 2 issues from the customers and driving satisfactory resolution of the issues.
• Troubleshoot Product
• Codes and Configuration issues.
• Ensure On-Time escalation to L3 and Engineering(R&D) teams
• Ensure consistent customer satisfaction.
• Document all communication with customers in the CRM
• Notify/Discuss with L2/TL/Manager on Tickets that require assistance.
• Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC.
• Plan and constantly work on upgrading tech and product expertise.
• Contribute to the knowledge base/ Tech Forum

Required Skills & Desired Skills:

• 2-3 years of experience as a network engineer
• Advanced English level (B2+/C1)
• Proven work stability

Technical skills:

• Bridging and Switching Concepts, LAN Technologies such as TCP/IP Ethernet – CSMA/CD
• STP, RSTP, MSTP, VLAN tagging
• Good Knowledge in Routing concepts, with Good knowledge in Routing Protocols like: RIP, OSPF, IGRP, EIGRP, BGP
• VoIP knowledge SIP, H323 (Good to know)
• Wireshark (Good to know)
• Linux (Good to know)

Job title: Database Administrator (Cosmos , Cassandra)
Work Location: Chennai
Experience: 6-8 years
Education Qualification: Bachelor’s Degree

Required Skills:

• Own database operations and performance for Azure SQL, SQL Server, and Cosmos DB, ensuring stability, security, and automation readiness.
• Manage provisioning, tuning, patching, and recovery across relational and non-relational DBs.
• Automate repetitive tasks using PowerShell and Azure Automation.
• Monitor DB performance using Azure Monitor and Log Analytics.
• Collaborate with Cloud and AI-Ops teams on predictive alerting and auto-remediation.
• Ensure PHI-compliant data governance across production environments.