Join Our Team

Job title:  Deutsch Customer Service Representative
Work Location: EGBC, Antipolo City
Experience: 1-2 years of CSR experience
Education Qualification: At least 2 years of college

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in Antipolo City and the ability to work remotely.
• Flexibility to work Deutsch business hours and be available during weekends and holidays as per business needs.
• At least 6 months of professional customer support experience
• Sound knowledge of telephone etiquette

Job title:  Customer Service Representative 
Work Location: Bonifacio Global City (BGC) in Taguig City
Experience:  6months -1 Year
Education Qualification: High School Diploma
No of openings: 100+ Openings
Walk-in Interview: Every Monday – Wednesday
Walk-in Date: 9.30 AM to 3.00 PM

Roles and Responsibilities:

• Manage large amounts of incoming phone calls, Emails and/or Chats
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Required and Desired skills:

• 6-12 months of proven customer support experience or experience as a Client Service Representative
• High school diploma
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Job title:  Japanese Customer Service Representative
Work Location: EGBC, Antipolo City
Experience: 6 months
Education Qualification: At least 2 years of college
No of openings:  6

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in BGC Taguig City and the ability to work remotely.
• Flexibility to work Japanese business hours and be available during weekends and holidays as per business needs.
• N1 or native
• At least 6 months of professional customer support experience (Japanese language)
• Sound knowledge of telephone etiquette
• Use of Kanji

Job title:  Spanish Customer Service Representative
Work Location: EGBC, Antipolo City
Experience: 6 months
Education Qualification: At least 2 years of college
No of openings:  6

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in BGC Taguig City and the ability to work remotely.
• Flexibility to work Spanish business hours and be available during weekends and holidays as per business needs.
• N1 or native
• At least 6 months of professional customer support experience (Spanish language)

Job title:  German Customer Service Representative
Work Location: EGBC, Antipolo City
Experience: 6 months
Education Qualification: At least 2 years of college
No of openings:  6

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in BGC Taguig City and the ability to work remotely.
• Flexibility to work German business hours and be available during weekends and holidays as per business needs.
• N1 or native
• At least 6 months of professional customer support experience (German language)