Join Our Team

Job title: Trainer
Designation: Specialist
Work Location: Chennai
Experience:  5-7 years
Education Qualification: Any Graduation Degree
No of openings: 5+ Openings

Summary:

• We’re looking for a Trainer who is passionate about teaching others and helping them to succeed.
• The ideal candidate will have experience working in a call center environment and be able to effectively train others on the various systems and processes used.
• If you have a strong desire to help others learn and grow, then we want to hear from you!

Trainer Duties:

• Provide training and instruction to customer service representatives to ensure successful performance of job duties
• Develop online and in-person course curriculum for all job functions.
• Provide feedback to managers on the performance of staff members.
• Train new employees or retrain experienced staff members.
• Maintain a training program schedule and calendar.
• Provide training to new and additional locations as needed.
• Obtain or participate in continuing education to enhance technical knowledge
• Develop and implement new training programs as needed.

Responsibilities:

• Provide accurate and timely training and support to new staff to ensure successful implementation of key call center processes and policies
• Coordinate with senior-level call center members to ensure proper usage of consumables and schedule staffing according to call volume
• Update and maintain material inventory
• Perform other duties as required by supervisor

Required Skills & Desired Skills

• Any Degree (Graduation mandatory)
• 1+ years’ call centre training experience
• Ability to train all levels of customer service representative.
• Strong interpersonal, communication, and presentation skills.
• Ability to train with presentations, videos, and hands-on exercise

Job title: Team Leader – Customer Support
Work Location: Chennai
Experience:  5- 7 years
Education Qualification: Any Graduation Degree
No of openings: 5+ Openings

Roles and Responsibilities:                                                                                        

• Responsible to handle a 15-to-20-member team, Voice process (International) transactions to the best of customer’s satisfaction.
• Drive the team to meet goals on all KRA/KPI and SLA’s.
• Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project.

Required Skills & Desired Skills                                                                                 

• 5-7 Years relevant work experience
• Should be a team player
• Ability to handle a team with individual ownership
• Should be patient enough to handle any kind of queries.
• Good understanding of computers.
• Should have Basic knowledge on computer hardware peripherals, Operation Systems,
• Excellent Communication Skill.
• Enthusiasm and strong self-motivation & self-reliance.
• Time management skills, with a high degree of flexibility at work place.

Job title: L2 Sr. Technical Support – Java/Python
Work Location: Hyderabad
Experience: 6-9 Years
Education Qualification: Any Degree
No of openings: 6-7

Roles and Responsibilities:

• Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
• Coordinate and work with client Engineering team / Tool owners.
• Ability to perform project planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines
• Ability to work with business and technology subject matter experts to assess requirements, define scope, create estimates, and produce project charters
• Good understanding of SDLC and agile methodologies is a pre-requisite
• Define strategies to provide world class support to end-users’ queries
• Logical thinking and problem-solving skills along with an ability to collaborate
• Act as the point of contact for escalations and handle them as per the escalation procedures documented
• Take responsibility to coach, train and help team members to meet the skills required to do the job
• Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
• Participation in ad-hoc and recurring meetings
• Should be able to manage a team and handle cross functional communications
• Shifts: 24*5 (Rotational Monthly)

Required Skills:

• Graduate and above in any field
• 6+ years of experience in application development framework and DevOps
• Good interpersonal, communication (English – verbal and written) and presentation skills
• Able to analyze the data, make data-driven decisions and should have an eye for detail
• Proficiency in the below tools will be preferred
• Expert in one or more programming languages such as Java, J2EE, Spring, etc.
• Proficiency with Java, Java Beans, Java Servlets, and JavaScript.
• Sound knowledge of Linux and Shell scripting
• Sound knowledge in DevOps tools such as Jenkins, Kubernetes, Docker/Ansible and CI / CD deployment
• Knowledge on Code repository such as Git and Github
• Knowledge on Code release management tools
• Cloud Applications (with Single Sign-On)

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Job title:  Sr Director /Director – Site Reliability Engineering (SRE)

Experience required: 12 to 17 years

Location: India

Summary: Movate seeks an experienced SRE Lead to join our team and lead the SRE practice for our Digital Infrastructure Services (DIS) portfolio. As a Site Reliability Engineering (SRE) Lead at Movate, you will be responsible for overseeing and managing the SRE function, working closely with cross-functional teams like Delivery, Sales, Solution, Movate Labs, and Alliance. The ideal candidate will have a strong understanding of SRE technology offerings, excellent communication skills, and a proven track record in implementing SRE practices.

Roles and Responsibilities:

• Collaborate with cross-functional teams including Delivery, Sales, and Solution teams to prepare new technology offerings for SRE and drive sales team on offering articulation
• Prepare customer facing SRE related solutions and be part of solution defense sessions with potential clients
• Create and maintain a proactive proposal pipeline for SRE, working closely with the inside sales team to identify potential opportunities
• Participate in one-time implementation projects or professional services activities related to SRE
• Prepare and manage hiring forecast for SRE engineers, ensuring a strong bench for the team to support business growth
• Collaborate with Movate Labs team to create prototypes and proofs of concept related to SRE offerings
• Work with Account Management team to upsell/cross-sell SRE offerings to existing clients
• Drive continuous improvement initiatives to optimize SRE processes, tools, and methodologies
• Provide leadership and mentorship to the SRE team, ensuring a high level of technical expertise and performance
• Stay updated with industry trends and best practices related to SRE, and incorporate them into the team’s strategies and processes
• Collaborate with other stakeholders to ensure smooth coordination and delivery of SRE services to clients

Required Skills:

• Proven experience in Site Reliability Engineering (SRE) roles, with a deep understanding of SRE principles and best practices
• Strong knowledge of IT infrastructure, cloud computing, and modern application architectures
• Experience in working with cross-functional teams and driving collaborative efforts
• Excellent communication and interpersonal skills, strong analytical and problem-solving abilities
• Leadership skills with the ability to mentor and motivate team members
• Proactive and result-oriented mindset
• Familiarity with DevOps practices and tools is a plus

Job title: Director – Technical Product Specialist

Experience required: 12 to 15 years

Location: India

Summary:  As a Technical Product Specialist in Prisma and Cortex XDR, your primary responsibility will be to provide technical expertise and support to customers and sales teams regarding the Prisma and Cortex XDR platforms.

Roles and Responsibilities:

• Conducting product demonstrations and presentations to customers and prospects, highlighting the features and benefits of Prisma and Cortex XDR, and how they can be applied to solve customer challenges.
• Collaborating with sales teams to identify customer requirements, develop customized solutions, and respond to RFPs.
• Providing technical support to customers during and after the sales process, including troubleshooting, configuration assistance, and training.
• Developing and maintaining technical documentation, including user guides, deployment guides, and best practices.
• Staying up-to-date with the latest developments in Prisma and Cortex XDR, including new features, updates, and integrations.
• Participating in product beta programs and providing feedback to product development teams.
• Conducting competitive analysis to identify strengths and weaknesses of Prisma and Cortex XDR compared to other solutions in the market.
• Participating in industry events, such as trade shows and conferences, to promote Prisma and Cortex XDR and engage with customers and partners.

Required Skills:

• To excel in this role, you will need to have a deep understanding of network security, cloud security, and threat intelligence, as well as experience working with Prisma and Cortex XDR.
• You should also possess excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team.
• Finally, you should be comfortable working in a fast-paced environment and be able to manage multiple projects simultaneously.