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Job title : Customer Care Specialist
Work Location: 3rd floor, Building #1, Ultra Lag, Lagunilla, Heredia.
Experience: More than 6 months of Call Center experience
Education Qualification: High School Completion

Role and Responsibilities

• Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
• Documents details of customer interaction into system.
• Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
• Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
• Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
• Meets or exceeds various performance requirements, including but not limited to
• Customer service skills,
• Accuracy, schedule adherence,
• Speed to resolution
• Partners with escalation group to obtain addition support.

Required Skills & Desired Skills     

• Proficiency English Level >B2+                                          
• 6 months  experience in a role responsible for customer satisfaction- Success operating independently and navigating competing priorities in a constantly changing
• environment
• Strong communication, organizational, and influencing skills

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Job title: Technical Support for Hardware and POS Account
Location : Asian Century Center (ACC) Building
Experience: Min 1 year in the BPO industry (H/W or S/W support)
Education Qualification: High School Diploma
No of Openings: 50 – 100 Tech Support

Roles and Responsibilities:

• Required to troubleshoot Computer Hardware and Software
• Having POS devices troubleshooting experience is a plus
• Will support drive-through machinery like speakers, microphones, headsets, etc.
• B2C and B2B Inbound and outbound transactions via Phone (85%) and E-mail (15%)

Required Skills:

• With at least 1 year of hardware and software support experience in the BPO industry
• With experience using CRM tools and remote desktop
• With experience in using computer operating systems
• Customer/client-facing experience is a must
• Excellent verbal and written communication skills
• Experience in ISP Support
• Experience with Point of Sale is an advantage
• Experience in international center.
• Willing to work on site
• Amenable to work in night shifts and shifting schedules

Job title: Senior Recruiter
Work Location: 1600 Eberhardt Rd Temple, TX 76504
Experience: Previous customer support experience 
No of Positions: 2

Job description:

• Movate is a part of global information and communication technology company. We strongly believe our people are the reason for our success.

Summary/Objective:

• In this role, you will work with internal managers, candidates, new hires and be an integral member of the Recruitment Team.
• There is heavy interaction with HR, Payroll, Finance, production work centers, and worldwide corporate entities.

Essential Functions:

• Manage the full cycle administration of the applicant process form screening to offer acceptance
• Screening, processing, communicating with candidates, scheduling interviews, background checks, verbal/formal offers, etc.
• Build relationships with candidates and hiring managers
• Data entry/professional administrative work experience
• Excellent written and verbal communication skills
• Strong attention to detail and impeccable follow-through
• Excellent organizational and time management skills
• Desire to communicate to and set clear job expectations for candidates

Other Functions:

• Scan candidate evaluation documents for electronic storage and dispose of originals.
• Identify and track non-selected candidates for future consideration.
• Coordinate third-party recruitment appointments.

Work Environment/Physical Demands:

• Placing multiple telephone calls, prolonged typing, scanning, and copying sessions.
• Prolonged sitting at a desk in a supportive office chair.
• Typing updates to open requisitions.
• Working in an office environment and maintaining normal business hours.[i]

Required Education/Experience and Competencies:

• HS/GED required, AA or BA desired.
• Prior experience in a recruiting admin or coordinating role
• Ability to learn and adapt quickly.
• Competitive drive and ambitious “whatever it takes” attitude
• Ability to thrive in a fast-paced environment.
• Superior written, verbal and interpersonal communication skills are required.
• Proficiency in MS Office Suite, especially MS Word; being comfortable with MS Excel, PowerPoint, and Outlook is required.
• Email message management using electronic files with consistent rules.
• Capable of general office machines and, electronic and paper filing systems.
• Must be able to exercise personal judgment in the execution of duties.
• Flexible to occasionally work aggressive schedules during peak demand.
• Other office administrative duties as assigned.

Job title: IT Manager
Work location: Costa Rica
Total work experience: 6-12 years
Relevant experience: 5-6 years
Education qualification: Any Graduate / Diploma Engineer

Roles and Responsibilities:

• Candidate must work as SPOC for all IT requirements and support for the CR location.  Supervise team and delegate the daily/weekly/monthly work
• Conducting team meetings and review deliverables
• SLA Measurement, Reporting & Adherence
• Periodic evolution of SLA metrics and Audits
• Participate in all  IT audits for the location and assist business and Infosec team
• Provide technical resolution to L1 team in case any support is needed
• Provide Deskside support for 3 offices in CR and address all issues within SLA
• Experience in desktop engineering including Imaging, packaging, software distribution etc
• IT Inventory management, update in Asset tool for all assets movement
• Ability to interact with Site Leader and other business stake holders during project ramp up, participate in discussion with business and client if required
• Regular connect with key users / senior users and take continuous feedback and do continuous service improvment and users experience
• Measure Endpoint Compliance &  achieve desired target as per company’s IT guidelines
• Ability to drive and manage IT operations at locations with minimum involvement of leadership team
• Coordinate with all backened IT team, client IT team for any outage or major IT issue for business or projects

Required Skills & Desired Skills

• 5-6 years relevant work experience and IT Manager
• Good knowledge on IT Infrastructure like Active Directory, DNS, DHCP, Proxy, Patch Management, Remote software Deployment tool, LAN, WAN, Wifi, Azure etc
• Strong knowledge and experience in managing End users Computing, IT Helpdesk, IT Service Desk Ticketing Tool
• Understand key matrics and define KRA for team and measure team’s performance
• Good understanding on VPN, Antivirus, Palo Alto XDR, Bit Locker, DLP etc
• Basic understanding on Azure, MFA, Azure AD, Exchange online
• Good troubleshooting skills on networking related troubleshooting from endpoint side, slow performance of systems etc.
• Must be good in Stake holders management
• Must have excellent communication skills
• Accountability & End to end ownership to deliver the support on time
• Must track CSAT & DSAT and take necessary actions to improve Users Experience
• Must have experience to manage IT operation for 1000+ end users and knowledge on BPO IT operations would be an added advantage
• Knowledge on SLA, OLA, ITIL processes
• Excellent Team management skills

Job title: Trainer
Designation: Specialist
Work Location: Chennai
Experience:  5-7 years
Education Qualification: Any Graduation Degree
No of openings: 5+ Openings

Summary:

• We’re looking for a Trainer who is passionate about teaching others and helping them to succeed.
• The ideal candidate will have experience working in a call center environment and be able to effectively train others on the various systems and processes used.
• If you have a strong desire to help others learn and grow, then we want to hear from you!

Trainer Duties:

• Provide training and instruction to customer service representatives to ensure successful performance of job duties
• Develop online and in-person course curriculum for all job functions.
• Provide feedback to managers on the performance of staff members.
• Train new employees or retrain experienced staff members.
• Maintain a training program schedule and calendar.
• Provide training to new and additional locations as needed.
• Obtain or participate in continuing education to enhance technical knowledge
• Develop and implement new training programs as needed.

Responsibilities:

• Provide accurate and timely training and support to new staff to ensure successful implementation of key call center processes and policies
• Coordinate with senior-level call center members to ensure proper usage of consumables and schedule staffing according to call volume
• Update and maintain material inventory
• Perform other duties as required by supervisor

Required Skills & Desired Skills

• Any Degree (Graduation mandatory)
• 1+ years’ call centre training experience
• Ability to train all levels of customer service representative.
• Strong interpersonal, communication, and presentation skills.
• Ability to train with presentations, videos, and hands-on exercise