Join Our Team
Job title: Team Leader – Customer Support
Work Location: Chennai
Experience: 5- 7 years
Education Qualification: Any Graduation Degree
No of openings: 5+ Openings
Roles and Responsibilities:
- Responsible to handle a 15-to-20-member team, Voice process (International) transactions to the best of customer’s satisfaction.
- Drive the team to meet goals on all KRA/KPI and SLA’s.
- Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project.
Required Skills & Desired Skills
- 5-7 Years relevant work experience
- Should be a team player
- Ability to handle a team with individual ownership
- Should be patient enough to handle any kind of queries.
- Good understanding of computers.
- Should have Basic knowledge on computer hardware peripherals, Operation Systems,
- Excellent Communication Skill.
- Enthusiasm and strong self-motivation & self-reliance.
- Time management skills, with a high degree of flexibility at work place.
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Job Level | Senior Level |
Job title: Technical Trainer – Professional Services
Work Location: Mauritius
Qualification: Bachelor’s Degree
Experience : 3+ years of experience
No of openings: 1
Roles and Responsibilities:
- Dual role – 70% training delivery and 30% professional services deployment projects
- Design, develop and maintain training curriculum for varying technical audiences. This includes updating curriculum and materials as new features are introduced. Help to create Stories and
- Use Cases to frame and elaborate the course learning goals in the context of real-world applications.
- Design, develop and maintain presentation content, quizzes, certification exam questions and a
- job-task analysis for training courses.
- Design, develop and maintain lab exercises and guides to give students hands-on experience in
- training labs and provide supporting material for post-training reference.
- Continue to develop the project Certification curriculum and process.
- Support field trainers to ensure engaging delivery of courseware to students
- Self-manage your projects with a high organization, report on updates, be accountable and keep
- your team abreast of project status.
- Develop strong working relationships with subject matter experts (inside or outside the company)
- to validate course design and content.
- Train trainers. Deliver beta courses as part of honing a course. You may occasionally co-teach a
- class with a new training partner as they ramp-up.
- Lead the Partner and End Customer training efforts to satisfy training demands.
- Continuous use of Customer Satisfaction metrics and to gain and apply feedback from students,
- trainers, and SEs from all training activities.
- Present the project cloud security assessments to Customer
- Create and deliver detailed and professional level documentation
- Understand System integration with SSO, AD, Proxies, Cloud API’s, VM’s & Firewalls
- Create evaluation test plans and implement DLP solutions
Required Skills:
- 3+ years of experience as a Professional Services Consultant with a proven track record and
- demonstrable skills at presenting technical information at the business executive level or at the
- architect level
- Excellent knowledge and experience with network security technologies including but not limited
- to: CASB, Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP, and Encryption.
- Working knowledge of HTTP(S), DNS and Layers 4-7.
- Experience in leading live and remote training sessions, preferably to a distributed audience.
- Experience writing clear step-by-step instructions to meet well-defined objectives
- Project management skills, including clear communications, to keep your team apprised of status
- and to get help when you need it
- Bachelor’s degree
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Job Level | 3-5years |
Job title: Professional Services Engineer
Work Location: Mauritius
Qualification: Bachelor’s Degree
Experience : 5+ years of experience
No of openings: 1
Roles and Responsibilities:
- Understand the customer requirements and deliverables and create solution design deliverables
- Present the project cloud security proposed solutions to the Customer
- Create and deliver detailed and professional level documentation
- Understand System integration with SSO, AD, Virtual Machines, containers
- Understand Web Proxies, Cloud API’s, Firewalls, VPN & DLP solutions
- Create evaluation test plans
- Self Project Manage and deliver services on-time
- Create knowledge documentation and deliver hands-on knowledge transfer sessions to the Customer
- Working closely with customers and their Technical Team
Required Skills:
- 5+ years of experience as a Professional Services Consultant with a proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level
- Excellent knowledge and prior experience implementing network security technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP and Encryption gateways
- Demonstrable experience with systems installation, configuration and administration UNIX/Linux and Windows-based systems (prior Active Directory/LDAP experience desirable), MDM, Cloud APIs, strong Networking concepts
- Data Encryption technologies
- SIEM, Load Balancing Technologies
- Network and Security Architecture Experience
- Scripting Language (Python, bash)
- Data compliance regulations understanding: GDPR, HIPAA, PCI, PII, ITAR, GLBA, SOX, etc.
- Experience with working with Fortune 500 companies
- Travel required up to 33%.
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Job Level | 3-5years |
Job title: Customer Service Representative
Location: Wroclaw, Poland (Onsite)
Education: High School Diploma
Experience: 1+ years of experience in a Customer Service Role
No of Openings: 10+
Summary:
- Maintains direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media platforms.
- Developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).
- Works with various departments to meet maintenance services sales goals.
Roles and Responsibilities:
- Handle all customer contacts (phone, email & live chat), following the Customer Service guidelines & procedures in a timely manner as per the defined SLAs (service level agreements).
- Should possess the right experience (customer support for maternal and female health products, dealing with new parents and first-time users) and can provide that natural empathy that only someone with direct experience can.
- Preferred candidates will be experienced mothers, Dads, and Grandparents interested in the role of helping first-time parents with customer products.
- Native fluency in German or Dutch languages.
- Agents will educate, advise, and be storytellers that help differentiate the Client’s service offerings from anything their competitors offer.
- Must possess excellent oral & written communication skills in the language desired.
- Must have strong customer service skills.
- Familiarity with using computers and basic system applications.
- Ability to effectively use online search engines at basic and advanced levels.
- Respond to all customer inquiries courteously and professionally, delivering world-class customer service that builds customer satisfaction and loyalty.
- Provide exceptional customer service at all times.
- Ensure all transactions are documented appropriately.
- Ensure to achieve all KRA and KPIs for the project.
- Maintain a high level of adherence and compliance towards policies, processes, and procedures.
Required Skills:
- Must have at least 6-12 months of experience in customer support BPO.
- High school diploma or GED, College preferred.
- Must be organized and detail-oriented with a strong focus on providing superior Customer Service.
- Excellent written and verbal communication skills, capable of providing that natural empathy that only someone with direct experience can
- A flexible team player who is willing to do ad-hoc tasks, quickly shift work priorities and take on additional tasks as needed.
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Job title: VP – Enterprise Product Support Operations
Experience required: 10+ years of proven experience in enterprise product support, preferably in a leadership role
Location: Chennai
Summary : As the Vice President of Enterprise Product Support and Profit & Loss Management, you will play a critical role in leading and managing all aspects of white-labeled Enterprise product support operations while also being responsible for profit and loss management within our organization. This is a senior-level leadership position that requires a unique combination of strategic thinking, technical expertise, customer focus, and financial acumen. You will lead a team of support professionals, collaborate with cross-functional teams, and drive profitability by optimizing support operations and ensuring customer satisfaction
Roles and responsibilities
- Leadership and Strategy:
- Develop and execute a comprehensive product support strategy aligned with the company’s overall business objectives.
- Lead, mentor, and inspire high-performing teams of product support professionals, fostering a culture of excellence, collaboration, and continuous improvement.
- Define clear goals, key performance indicators (KPIs), and performance metrics to monitor and evaluate the effectiveness of product support operations.
- Stay abreast of industry trends, emerging technologies, and best practices in enterprise product support, ensuring the organization remains at the forefront of customer support excellence.
- Profit and Loss Management:
- Manage the financial performance of the support function, including revenue generation, cost optimization, and profitability analysis.
- Develop and monitor budgets, financial forecasts, and key performance indicators (KPIs) related to support operations.
- Identify opportunities for revenue growth, cost reduction, and process efficiencies to improve overall profitability.
- Customer Satisfaction and Relationship Management:
- Foster strong relationships with key enterprise customers, serving as their trusted advocate within the organization.
- Drive a customer-centric mindset throughout the product support function, ensuring timely and effective resolution of customer issues and concerns.
- Collaborate with cross-functional teams, including product management, engineering, and sales, to gather customer feedback, identify areas for improvement, and drive product enhancements.
- Develop and implement strategies to proactively address customer needs, exceed service level agreements (SLAs), and enhance overall customer satisfaction.
- Team Leadership and Development:
- Lead and mentored a team of support professionals, fostering a culture of collaboration, innovation, and excellence.
- Set clear performance expectations, provide ongoing feedback and coaching, and conduct regular performance evaluations.
- Identify and develop talent within the team, fostering a learning and growth-oriented environment.
- Operational Efficiency and Continuous Improvement:
- Optimize product support processes and workflows to ensure efficient and scalable operations, leveraging automation and self-service capabilities where applicable.
- Implement robust incident management and escalation procedures to ensure the timely resolution of critical issues.
- Analyze support data and metrics to identify trends, areas of improvement, and opportunities for operational optimization.
- Drive continuous improvement initiatives, including training programs, knowledge base development, and the adoption of best practices, to enhance the expertise and capabilities of the support team.
- Collaboration and Communication:
- Collaborate closely with cross-functional teams to provide insights, recommendations, and feedback on product performance, customer needs, and market trends.
- Establish strong communication channels with internal stakeholders, executive leadership, and customers, ensuring transparency and alignment on support-related matters.
- Present regular updates, reports, and executive summaries on product support operations, performance, and customer satisfaction to senior management.
Required skills:
- Bachelor’s degree in a relevant field (e.g., computer science, engineering, business) is required; a Master’s degree is preferred.
- Proven experience (10+ years) in enterprise product support, preferably in a leadership role.
- Strong knowledge and understanding of profit and loss management, financial analysis, and business metrics.
- Exceptional leadership skills with the ability to inspire and motivate a team.
- Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders.
- Demonstrated ability to develop and execute strategic plans to drive customer satisfaction and business growth.
- Technical proficiency and understanding of enterprise software products and technologies.
- Strong analytical and problem-solving abilities, with a data-driven approach.
- Proven ability to manage multiple priorities in a fast-paced, dynamic environment
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Job Level | 8-10 years |
Recruitment fraud alert
The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.
Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate.
As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
- We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
- We never request money for any purpose before, during, or after the hiring process.
- The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.
Stay safe and stay vigilant.
Employment Verification
For employment verification inquiries, kindly reach out to our dedicated team at employment.verification@movate.com. We’ll assist you in confirming relevant employment details as soon as possible.