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Chennai, India
Posted 5 months ago

Job title: Team Leader – Customer Support
Work Location: Chennai
Experience:  5- 7 years
Education Qualification: Any Graduation Degree
No of openings: 5+ Openings

Roles and Responsibilities:                                                                                        

  • Responsible to handle a 15-to-20-member team, Voice process (International) transactions to the best of customer’s satisfaction.
  • Drive the team to meet goals on all KRA/KPI and SLA’s.
  • Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project.

Required Skills & Desired Skills                                                                                 

  • 5-7 Years relevant work experience
  • Should be a team player
  • Ability to handle a team with individual ownership
  • Should be patient enough to handle any kind of queries.
  • Good understanding of computers.
  • Should have Basic knowledge on computer hardware peripherals, Operation Systems,
  • Excellent Communication Skill.
  • Enthusiasm and strong self-motivation & self-reliance.
  • Time management skills, with a high degree of flexibility at work place.

Submit the form below to apply

Job LevelSenior Level

Job title: Team Leader – Customer SupportWork Location: ChennaiExperience:  5- 7 yearsEducation Qualification: Any Graduation DegreeNo of openings: 5+ Openings Roles and Responsibilities: …View more

Mauritius
Posted 5 months ago

Job title: Technical Trainer – Professional Services
Work Location: Mauritius
Qualification: Bachelor’s Degree
Experience : 3+ years of experience
No of openings: 1

Roles and Responsibilities:

  • Dual role – 70% training delivery and 30% professional services deployment projects
  • Design, develop and maintain training curriculum for varying technical audiences. This includes updating curriculum and materials as new features are introduced. Help to create Stories and
  • Use Cases to frame and elaborate the course learning goals in the context of real-world applications.
  • Design, develop and maintain presentation content, quizzes, certification exam questions and a
  • job-task analysis for training courses.
  • Design, develop and maintain lab exercises and guides to give students hands-on experience in
  • training labs and provide supporting material for post-training reference.
  • Continue to develop the project Certification curriculum and process.
  • Support field trainers to ensure engaging delivery of courseware to students
  • Self-manage your projects with a high organization, report on updates, be accountable and keep
  • your team abreast of project status.
  • Develop strong working relationships with subject matter experts (inside or outside the company)
  • to validate course design and content.
  • Train trainers. Deliver beta courses as part of honing a course. You may occasionally co-teach a
  • class with a new training partner as they ramp-up.
  • Lead the Partner and End Customer training efforts to satisfy training demands.
  • Continuous use of Customer Satisfaction metrics and to gain and apply feedback from students,
  • trainers, and SEs from all training activities.
  • Present the project cloud security assessments to Customer
  • Create and deliver detailed and professional level documentation
  • Understand System integration with SSO, AD, Proxies, Cloud API’s, VM’s & Firewalls
  • Create evaluation test plans and implement DLP solutions

Required Skills:

  • 3+ years of experience as a Professional Services Consultant with a proven track record and
  • demonstrable skills at presenting technical information at the business executive level or at the
  • architect level
  • Excellent knowledge and experience with network security technologies including but not limited
  • to: CASB, Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP, and Encryption.
  • Working knowledge of HTTP(S), DNS and Layers 4-7.
  • Experience in leading live and remote training sessions, preferably to a distributed audience.
  • Experience writing clear step-by-step instructions to meet well-defined objectives
  • Project management skills, including clear communications, to keep your team apprised of status
  • and to get help when you need it
  • Bachelor’s degree

Submit the form below to apply

Job Level3-5years

Job title: Technical Trainer – Professional ServicesWork Location: MauritiusQualification: Bachelor’s DegreeExperience : 3+ years of experienceNo of openings: 1 Roles and Responsibilities: Require…View more

Mauritius
Posted 5 months ago

Job title: Professional Services Engineer
Work Location: Mauritius
Qualification: Bachelor’s Degree
Experience : 5+ years of experience
No of openings: 1

Roles and Responsibilities:

  • Understand the customer requirements and deliverables and create solution design deliverables
  • Present the project cloud security proposed solutions to the Customer
  • Create and deliver detailed and professional level documentation
  • Understand System integration with SSO, AD, Virtual Machines, containers
  • Understand Web Proxies, Cloud API’s, Firewalls, VPN & DLP solutions
  • Create evaluation test plans
  • Self Project Manage and deliver services on-time
  • Create knowledge documentation and deliver hands-on knowledge transfer sessions to the Customer
  • Working closely with customers and their Technical Team

Required Skills:

  • 5+ years of experience as a Professional Services Consultant with a proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level
  • Excellent knowledge and prior experience implementing network security technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP and Encryption gateways
  • Demonstrable experience with systems installation, configuration and administration UNIX/Linux and Windows-based systems (prior Active Directory/LDAP experience desirable), MDM, Cloud APIs, strong Networking concepts
  • Data Encryption technologies
  • SIEM, Load Balancing Technologies
  • Network and Security Architecture Experience
  • Scripting Language (Python, bash)
  • Data compliance regulations understanding: GDPR, HIPAA, PCI, PII, ITAR, GLBA, SOX, etc.
  • Experience with working with Fortune 500 companies
  • Travel required up to 33%.

Submit the form below to apply

Job Level3-5years

Job title: Professional Services EngineerWork Location: MauritiusQualification: Bachelor’s DegreeExperience : 5+ years of experienceNo of openings: 1 Roles and Responsibilities: Required Skills: Fol…View more

Poland
Posted 5 months ago

Job title: Customer Service Representative
Location:  Wroclaw, Poland (Onsite)
Education: High School Diploma
Experience:  1+ years of experience in a Customer Service Role
No of Openings: 10+

Summary:

  • Maintains direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media platforms.
  • Developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).
  • Works with various departments to meet maintenance services sales goals.

Roles and Responsibilities:

  • Handle all customer contacts (phone, email & live chat), following the Customer Service guidelines & procedures in a timely manner as per the defined SLAs (service level agreements).
  • Should possess the right experience (customer support for maternal and female health products, dealing with new parents and first-time users) and can provide that natural empathy that only someone with direct experience can.
  • Preferred candidates will be experienced mothers, Dads, and Grandparents interested in the role of helping first-time parents with customer products.
  • Native fluency in German or Dutch languages.
  • Agents will educate, advise, and be storytellers that help differentiate the Client’s service offerings from anything their competitors offer.
  • Must possess excellent oral & written communication skills in the language desired.
  • Must have strong customer service skills.
  • Familiarity with using computers and basic system applications.
  • Ability to effectively use online search engines at basic and advanced levels.
  • Respond to all customer inquiries courteously and professionally, delivering world-class customer service that builds customer satisfaction and loyalty.
  • Provide exceptional customer service at all times.
  • Ensure all transactions are documented appropriately.
  • Ensure to achieve all KRA and KPIs for the project.
  • Maintain a high level of adherence and compliance towards policies, processes, and procedures.

Required Skills:

  • Must have at least 6-12 months of experience in customer support BPO.
  • High school diploma or GED, College preferred.
  • Must be organized and detail-oriented with a strong focus on providing superior Customer Service.
  • Excellent written and verbal communication skills, capable of providing that natural empathy that only someone with direct experience can
  • A flexible team player who is willing to do ad-hoc tasks, quickly shift work priorities and take on additional tasks as needed.

Submit the form below to apply

Job title: Customer Service RepresentativeLocation:  Wroclaw, Poland (Onsite)Education: High School DiplomaExperience:  1+ years of experience in a Customer Service RoleNo of Openings: 10+ S…View more

Job title: VP – Enterprise Product Support Operations

Experience required: 10+ years of proven experience in enterprise product support, preferably in a leadership role

Location: Chennai

Summary : As the Vice President of Enterprise Product Support and Profit & Loss Management, you will play a critical role in leading and managing all aspects of white-labeled Enterprise product support operations while also being responsible for profit and loss management within our organization. This is a senior-level leadership position that requires a unique combination of strategic thinking, technical expertise, customer focus, and financial acumen. You will lead a team of support professionals, collaborate with cross-functional teams, and drive profitability by optimizing support operations and ensuring customer satisfaction

Roles and responsibilities

  1. Leadership and Strategy:
  • Develop and execute a comprehensive product support strategy aligned with the company’s overall business objectives.
  • Lead, mentor, and inspire high-performing teams of product support professionals, fostering a culture of excellence, collaboration, and continuous improvement.
  • Define clear goals, key performance indicators (KPIs), and performance metrics to monitor and evaluate the effectiveness of product support operations.
  • Stay abreast of industry trends, emerging technologies, and best practices in enterprise product support, ensuring the organization remains at the forefront of customer support excellence.
  1. Profit and Loss Management:
  • Manage the financial performance of the support function, including revenue generation, cost optimization, and profitability analysis.
  • Develop and monitor budgets, financial forecasts, and key performance indicators (KPIs) related to support operations.
  • Identify opportunities for revenue growth, cost reduction, and process efficiencies to improve overall profitability.
  1. Customer Satisfaction and Relationship Management:
  • Foster strong relationships with key enterprise customers, serving as their trusted advocate within the organization.
  • Drive a customer-centric mindset throughout the product support function, ensuring timely and effective resolution of customer issues and concerns.
  • Collaborate with cross-functional teams, including product management, engineering, and sales, to gather customer feedback, identify areas for improvement, and drive product enhancements.
  • Develop and implement strategies to proactively address customer needs, exceed service level agreements (SLAs), and enhance overall customer satisfaction.
  1. Team Leadership and Development:
  • Lead and mentored a team of support professionals, fostering a culture of collaboration, innovation, and excellence.
  • Set clear performance expectations, provide ongoing feedback and coaching, and conduct regular performance evaluations.
  • Identify and develop talent within the team, fostering a learning and growth-oriented environment.
  1. Operational Efficiency and Continuous Improvement:
  • Optimize product support processes and workflows to ensure efficient and scalable operations, leveraging automation and self-service capabilities where applicable.
  • Implement robust incident management and escalation procedures to ensure the timely resolution of critical issues.
  • Analyze support data and metrics to identify trends, areas of improvement, and opportunities for operational optimization.
  • Drive continuous improvement initiatives, including training programs, knowledge base development, and the adoption of best practices, to enhance the expertise and capabilities of the support team.
  1. Collaboration and Communication:
  • Collaborate closely with cross-functional teams to provide insights, recommendations, and feedback on product performance, customer needs, and market trends.
  • Establish strong communication channels with internal stakeholders, executive leadership, and customers, ensuring transparency and alignment on support-related matters.
  • Present regular updates, reports, and executive summaries on product support operations, performance, and customer satisfaction to senior management.

Required skills:

  • Bachelor’s degree in a relevant field (e.g., computer science, engineering, business) is required; a Master’s degree is preferred.
  • Proven experience (10+ years) in enterprise product support, preferably in a leadership role.
  • Strong knowledge and understanding of profit and loss management, financial analysis, and business metrics.
  • Exceptional leadership skills with the ability to inspire and motivate a team.
  • Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders.
  • Demonstrated ability to develop and execute strategic plans to drive customer satisfaction and business growth.
  • Technical proficiency and understanding of enterprise software products and technologies.
  • Strong analytical and problem-solving abilities, with a data-driven approach.
  • Proven ability to manage multiple priorities in a fast-paced, dynamic environment

Submit the form below to apply

Job Level8-10 years

Job title: VP – Enterprise Product Support Operations Experience required: 10+ years of proven experience in enterprise product support, preferably in a leadership role Location: Chennai Summar…View more

Recruitment fraud alert

The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.

Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate.

As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:

  • We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
  • We never request money for any purpose before, during, or after the hiring process.
  • The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.

Stay safe and stay vigilant.

Employment Verification