Join Our Team

Job title: Soft Skill Quality Audit (Call Audit Job)
Work Location: Chennai-GOP- Perungulathur
Experience: 6 Months to 5 Years
Education Qualification: Any Graduate

Roles and Responsibilities:

• Audits & Coaching:
• Conduct call and email audits to ensure compliance with company standards.
• Provide expert coaching to engineers based on audit and coaching findings.
• Deliver extended coaching sessions as needed.
• Perform audits using stratified sampling based on project needs to categorize and prioritize coaching needs.
• Calibrations:
• Participate in Joint Call Monitoring (JCM) internally to ensure consistency in performance evaluations.
• Conduct call listening activities with the operations team to gather insights and identify improvement areas.
• Actively participate in internal calibration sessions with the SSDE team.
• Client / Customer Interaction:
• Manage client transactions and ensure high-quality service delivery.
• Handle callbacks to address client concerns and feedback promptly.
• Continuous Improvement:
• Perform root cause analysis (RCA) to identify and resolve underlying issues.
• Monitor Critical to Quality (CTQ) metrics to maintain service standards.
• Contribute to continuous improvement (CI) initiatives to enhance operational efficiency.

Required Skills & Desired Skills:

• 6 months to 5 years of experience in BPO or customer service industry.
• Strong understanding of call auditing, monitoring, and calibration processes.
• Excellent communication skills with the ability to provide constructive feedback effectively.
• Ability to work independently with minimal supervision while maintaining high levels of accuracy.

Job title: Customer Service Representative
Work Location: Barranquilla, Colombia
Experience: 6 months – 1 year
Education Qualification: Bachelor’s Degree

Roles and Responsibilities:

• Handle incoming in a timely manner.
• Create support tickets and escalate cases to Tier 2 as needed.
• Manage cases, emails, and chats simultaneously.
• Follow communication scripts when addressing different topics.
• Identify customer needs, clarify information, investigate issues, and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by going the extra mile.
• Maintain clear records of all conversations in the call center database.
• Meet personal and team qualitative and quantitative objectives.
• Ability to handle multiple tasks simultaneously.

Required Skills & Desired Skills:

• English Language with B2/B2+.
• Bachelor’s Degree  
• 1 year of experience in Customer Service or a similar role.

Location: Senior Integration Specialist
Work Location: Bogotá, Colombia
Experience: : 6-7 years
Education Qualification:  Bachelor’s Degree

Roles and Responsibilities:

• Build and enhance integration solutions across global systems
• Manage data exchange, file transfers, encryption/decryption
• Transform and monitor documents across multiple platforms
• Troubleshoot and resolve integration and communication issues

Required Skills & Desired Skills:

• English Language with B2/B2+. 2(6–7 years in Integration Development)
• Proven expertise in (Pipelines, Mapper, Orchestration, C# Functions, XML)
• Strong C# and SQL development experience
• Hands-on with XML/JSON, WCF, REST APIs, PowerShell, AZDO/TFS, Git

Location: Human Resources Analyst
Work Location: Barranquilla, Colombia
Experience: 3 years
Education Qualification:  Bachelor’s Degree

Roles and Responsibilities:

• Partner with leadership to design and execute employee engagement programs that enhance organizational culture and experience.
• Develop and execute wellness activities, including sourcing providers, managing budgets, and bringing innovative ideas that improve workplace climate and operational performance.
• Conduct 1:1 check-ins with employees as needed, and promote initiatives to improve communication, recognition, and well-being.
• Measure and report on the impact of wellness and engagement initiatives.
• Support the design and execution of engagement programs, events, and initiatives aligned with business objectives.
• Partner with HR leaders to promote a culture of belonging, recognition, and continuous feedback. conversations in the call center database.
• Meet personal and team qualitative and quantitative objectives.
• Ability to handle multiple tasks simultaneously.

Required Skills & Desired Skills:

• English Language with B2/B2+.
• 3 years of experience in Human Resources and Employee engagement.

Job title: Python API Developer
Location: Chennai
Experience: 8 to 12 Years
Education Qualification: Any graduate

Roles & Responsibilities:

• Adhere to estimates for completing features/user stories.
• Develop and maintain unit tests for code components.
• Write well-designed, testable, scalable, and efficient code following software
• development best practices.
• Collaborate and communicate effectively with cross-functional teams and
• stakeholders.
• Participate in the Agile/SCRUM development process as an individual contributor,
• including sprint planning, task estimation, and daily stand-ups.
• Create and maintain technical documentation for reference and reporting.

Required Skills:

• Familiarity with asynchronous programming in Python is a plus.
• In-depth knowledge of RESTful API design principles.
• RESTful API development using Python frameworks with FastAPI, Flask.
• Strong understanding of Core Python and Object-Oriented Programming (OOP).
• Proficiency in at least one RDBMS such as PostgreSQL, MySQL.
• Comfortable working with SQL queries, stored procedures, functions, and database
• optimization.
• Solid understanding of version control systems like Git.
• Familiarity with Agile development methodologies.
• Experience with unit testing frameworks such as Pytest, unittest, or nose.
• Experience with ORMs like SQL Alchemy is a plus.
• Experience with Redis, Amazon S3, or Amazon SQS is a plus.