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Job title: Business Analyst
Work Location: WFH
Experience: 3-5 Years
Education Qualification: Bachelor’s degree, preferably within a quantitative area (Operations, Accounting, Engineering, Economics, etc.)
No of openings:  1

Roles and Responsibilities:

• This role will work directly with both client and internal call center stakeholders to build, customize, generate and analyze reports that leverage a wide range of data sets to better understand efficacy of marketing initiatives, quality metrics, customer behaviors, and overall KPI attainment.

Required Skills & Desired Skills:

• 3- 5 years worked as a Business Analyst
• Strong proficiency in Excel, SQL for data extraction, and creating compelling analysis, reports and slides for different audiences.
• Experience with visualization and dashboarding tools like PowerBI, Looker, Tableau.
• Preference for Lean Six Sigma and COPC trained or certified
• Knowledge of Freshworks, Salesforce, or similar is a plus.

Job title: Technical Support for Hardware and POS Account
Location: Asian Century Center (ACC) Building
Experience: Min 1 year in the BPO industry (H/W or S/W support)
Education Qualification: High School Diploma
No of Openings: 100+ Openings

Roles and Responsibilities:

• Required to troubleshoot Computer Hardware and Software
• Having POS devices troubleshooting experience is a plus
• Will support drive-through machinery like speakers, microphones, headsets, etc.
• B2C and B2B Inbound and outbound transactions via Phone (85%) and E-mail (15%)

Required Skills:

• With at least 1 year of hardware and software support experience in the BPO industry
• With experience using CRM tools and remote desktop
• With experience in using computer operating systems
• Customer/client-facing experience is a must
• Excellent verbal and written communication skills
• Experience in ISP Support
• Experience with Point of Sale is an advantage
• Experience in international center.
• Willing to work on site
• Amenable to work in night shifts and shifting schedules

Job title: Staff Software Engineer
Work Location: Nationwide (Bogotá, Colombia)
Experience: 8 Years
Education Qualification: Bachelor’s Degree / Prefer computer science bachelor’s degree.

Roles and Responsibilities:

• In this role, you will be responsible for guiding technical decisions, mentoring developers, and partnering with program managers, designers, full stack developers, and AI/ML engineers to set our team up for long-term success.
• The ideal candidate should have experience across the software lifecycle from architecture, design, development, deployment and maintenance of modern, cloud applications..

Required Skills & Desired Skills:

• 8+ years of experience with full-stack software development
• Proficient with building on cloud architecture and distributed systems, preferably on AWS.
• Experienced with Typescript and JavaScript development.
• Experienced with documenting software architecture and technical blueprints
• Solid understanding of engineering fundamentals and common design patterns.
• Advanced or fluent English communication skills are a must.

Job title: L2 Sr. Technical Support – GoLang
Work Location: Hyderabad
Experience: 6-8 Years
Education Qualification: Any Degree
No of openings: 6-7

Roles and Responsibilities:

• Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
• Coordinate and work with client Engineering team / Tool owners.
• Ability to perform project planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines
• Ability to work with business and technology subject matter experts to assess requirements, define scope, create estimates, and produce project charters
• Good understanding of SDLC and agile methodologies is a pre-requisite
• Define strategies to provide world class support to end-users’ queries
• Logical thinking and problem-solving skills along with an ability to collaborate
• Act as the point of contact for escalations and handle them as per the escalation procedures documented
• Take responsibility to coach, train and help team members to meet the skills required to do the job
• Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
• Participation in ad-hoc and recurring meetings
• Should be able to manage a team and handle cross functional communications
• Shifts: 24*5 (Rotational Monthly)

Required Skills:

• Graduate and above in any field
• 6+ years of experience in application development framework and DevOps
• Good interpersonal, communication (English – verbal and written) and presentation skills
• Able to analyze the data, make data-driven decisions and should have an eye for detail
• Proficiency in the below tools will be preferred
• Expert in one or more programming languages such as Java, J2EE, Spring, etc.
• Proficiency with Java, Java Beans, Java Servlets, and JavaScript.
• Sound knowledge of Linux and Shell scripting
• Sound knowledge in DevOps tools such as Jenkins, Kubernetes, Docker/Ansible and CI / CD deployment
• Knowledge on Code repository such as Git and Github
• Knowledge on Code release management tools
• Cloud Applications (with Single Sign-On)
• Good knowledge on GCP / Azure / AWS
• Knowledge of architecture frameworks, and design principles; ability to decipher & manage technology, performance engineering.

Technical Skillsets

• Go Lang Experience Minimum 5 Yrs
• Extensive experience in tools like Ansible, Jenkins, Docker, Kubernetes, GIT/Github and build tools like Maven
• Experience in branching, tagging and maintaining the version across the environments working on Source code management tool using Git Scripting in Python and PowerShell
• Hands-on experience in AWS services like EC2, ECS, ELB, EBS, S3, VPC, IAM, SQS, RDS, Lambda, Code commit, code build etc.
• Configuring production ready CI CD setup
• Having good exposure in Jenkins for CI (Continuous Integration)
• Configure the Kubernetes cluster and worked on multiple Nodes and pods
• Experience in writing Ansible-Playbooks and apply to the yml scripts
• Creating the Docker images and Docker containers
• Good knowledge in the databases MySQL
• Hands on exp in Webservices like Apace and Tomcat etc

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Job title: Customer Service Representative – Turkish Speakers
Work Location: Ebene Mauritius
Experience: 6 months to 1 year
Education Qualification: SC/HSC

Roles and Responsibilities:

• Provide support through Voice, Chat, Email & remote assistance (universal agent)
• Provide WOW customer experience
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Ability to follow processes, meet and exceed KPIs
• Identify and escalate priority issues
• Case/Ticket documentation
• Adhering to standard operating procedures required by the process and organization
• Awareness of relevant service levels

Required Skills & Desired Skills

• Knowledge on storage
• Troubleshooting experiences and related 3rd party software and hardware
• Basic networking concepts
• Excellent verbal and written communication skills
• Good listening skills
• Problem analysis and Problem solving
• Customer service orientation
• Quick learner