Join Our Team

Job title: Account Manager – Hitech – Sr. Director/AVP
Location: United States
Reporting: SVP
Experience: 10+ years of relevant sales experience
Education Qualification: Any Degree

Role Overview:

The Account Manager is a key member of the sales and client management team responsible for driving revenue growth, attaining, or exceeding Revenue and Margin quotas, building, and maintaining relationships with C-Suite clients in the Hi-tech vertical of business. This role needs a talented Client Partner with a passion for sales, understands clients’ business imperatives, needs, and challenges. The candidate must enjoy being a trusted partner to clients by proposing appropriate technology, process, and AI solutions, ensuring client success, and client satisfaction to drive revenue growth and continued expansion. This role needs to be based locally in Bay Area

Key Responsibilities:

• Identify and pursue new business opportunities within existing client accounts
• Collaborate with sales teams to generate new leads and convert them into profitable business engagements
• Develop and present proposals and contracts to clients
• Build and maintain strong, long-lasting client relationships
• Serve as the primary point of contact for key client accounts
• Understand clients’ business objectives and challenges and provide strategic IT solutions
• Oversee the delivery of Digital and IT services to ensure they meet client expectations and contractual obligations
• Monitor project progress and address any issues or concerns promptly
• Ensure timely and accurate invoicing and collection of payments
• Stay ahead of market trends and emerging technologies to continuously evolve and strengthen Movate’s competitive positioning.
• Collaborate with internal teams, partners, and clients to create synergy and maximize portfolio successs.

Qualifications & Experience:

• At least 10+ years of relevant sales experience from IT Services Industry
• Should have experience of working with IT companies and should have experience of Client Relationship Management/Account Management, Onshore and offshore delivery model
• Going beyond existing stakeholders, mapping new LOB’s / Stakeholders, and positioning Movate services around Professional Services with Product companies, Managed Services, product/software engineering, technology and AI enabled services.
• Understanding of storage/backup/data business trends and current challenges, and ability to carve potential opportunities based on internal capabilities and offerings
• Proven experience of successful client relationship delivering account growth within Hi-Tech Verticals
• Proven track record of being able to grow existing book of business be it upsell and cross sell services into other buying centers of the same organization
• Ability to connect and work with business, procurement, and vendor management organizations across multiple functions.
• Ability to work their way up the value chain through proactive proposals and thought leadership
• Assertive, yet consultative sales acumen.
• A self-starter with a passion for Client Relationship Management & Business Development
• Strong understanding of market trends and ability to create end-to-end, multifaceted, goto market strategy for service line.
• Experience in implementing best practices sales methodologies and techniques
• Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins.
• Track record of meeting and/or over-achieving revenue targets and negotiate pricing contracts

Why Join Movate?

• Be part of a fast-growing, innovative digital services company.
• Work with cutting-edge technologies and a dynamic leadership team.
• Drive meaningful impact by enabling enterprise-wide digital transformation.
• Competitive compensation and growth opportunities.

Job title: Finance Manager, Customer Experience
Location: Ultra Lag
Experience: At least 4 years of FP&A experience
Education Qualification: University degree
Work mode: Hybrid

Roles and Responsibilities:

• Financial planning and analysis, forecasting, reporting, data management

Required Skills & Desired Skills:

• 4–7 years of FP&A experience (business-facing preferred)
• University degree (Finance, B.A., or related)
• Strong skills in Excel/Google Sheets, Anaplan, and NetSuite
• Bonus if you’ve worked with SQL, Tableau, or Snowflake
• Advanced English level (B2+/C1)
• Proven work stability
• Advanced Oral English, Excel/Google Sheets, ERP systems, data bases knowledge, data visualization tools

Job title: Renewals Deals Finance Manager
Location: Ultra Lag
Experience: 4-5 years of experience
Education Qualification: University degree
Work mode: Hybrid

Roles and Responsibilities:

• Perform Renewals quote reviews and approvals
• Supporting Renewal subscription deal analysis
• Ensure deals are reviewed for accuracy, fitness and alignment with policies and strategic initiatives
• Reconcile and analyze install base changes and drivers for subscription changes.
• Maintain a confident, well informed point-of-view to challenge conventional or entrenched views
• Work closely with cross functional teams Including but not limited to Sales, IT, install base
• Perform ad hoc financial analysis to support key business decisions.

Required Skills & Desired Skills:

• BA degree in Finance, Accounting, Economics or equivalent; MBA a plus.
• 4-5 years of progressively complex roles in a financial function with deals analysis experience/understanding; Subscription and/or Service experience a plus
• Strong communication and relationship building skills, with the ability to interpret and summarize data to aid management in achieving operational goals.
• Excellent analytical, decision-making, project management, and financial modeling abilities.
• Ability to manage multiple priorities simultaneously, work well under pressure and adapt quickly to change.
• Revenue Accounting experience
• Intermediate Excel modeling
• PowerPoint Skills is a plus
• Experience with Salesforce
• NetSuite, Tableau software is a plus
• Advanced English level (B2+/C1)
• Proven work stability
• Advanced Oral English, Excel/Google Sheets, ERP systems (Netsuite), data visualization tools (Tableau, Power Point), CRM systems (Salesforce)    

Job title : Customer Care Specialist
Work Location: 3rd floor, Building #1, Ultra Lag, Lagunilla, Heredia.
Experience: More than 6 months of Call Center experience
Education Qualification: High School Completion

Role and Responsibilities

• Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
• Documents details of customer interaction into system.
• Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
• Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
• Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
• Meets or exceeds various performance requirements, including but not limited to
• Customer service skills,
• Accuracy, schedule adherence,
• Speed to resolution
• Partners with escalation group to obtain addition support.

Required Skills & Desired Skills     

• Proficiency English Level >B2+                                          
• 6 months  experience in a role responsible for customer satisfaction- Success operating independently and navigating competing priorities in a constantly changing
• environment
• Strong communication, organizational, and influencing skills

Follow us on LinkedIn to know about our latest job openings!

Submit the form below to apply

Job title: Technical Support Associate
Work Location: Ultra Lag
Experience:  6+ months in technical support roles
Education Qualification:  High school Diploma
Work mode: Hybrid

Responsibilities:

• Handle technical support inquiries from customers via phone or the company’s web-based support website (ticket-based) from initial contact through resolution.
• Escalate issues to the next higher Tier of support when necessary, ensuring timely resolution and customer satisfaction.
• Adhere to SLAs (Service Level Agreements) and strive to provide superior customer experiences.
• Contribute to the online knowledge base by documenting solutions to common issues and updating existing articles as needed.

Required Skills & Desired Skills:

• High School diploma or equivalent.
• Advanced English level (C1).
• 6+ months of experience working in a similar technical support environment.
• Education: Any IT/computing qualification.
• Good knowledge of the Windows operating system, specifically Windows 7 and
• above.
• Ability to perform Windows software installation, configuration, and deployment.
• Experience providing technical support to customers for hardware and software
• issues, with the ability to diagnose problems related to hardware, operating systems
• software, application programs, or network failures.
• Familiarity with ticket-based support tools such as Salesforce, Zendesk,
• ServiceNow, etc.
• Demonstrated ability to work independently within a team environment.
• Strong troubleshooting and problem-solving skills.
• Organized, self-motivated, and have a high level of attention to detail.
• Excellent verbal and written communication skills, as effective communication with
• both internal teams and customers is essential for this role