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Job title: Financial Customer Service Specialist
Work Location: East Gate Business Center – Antipolo
Experience: 6 months and above
Education Qualification: High School Diploma
No of openings:  100  – 200 Customer Service Support

Roles and Responsibilities:

• Provide Customer support
• Monitor and provide services thru phone and email.

Required Skills & Desired Skills:

• With at least 6 months handling financial and Financial Technology (FinTech) account in the BPO industry
• Customer/client-facing experience is a must
• Excellent verbal and written communication skills
• Experience with Point of Sale is an advantage
• Experience in international Center.
• Amenable to work in night shifts and shifting schedules
• Amenable to work onsite at Masinag LRT Station, Antipolo?

Job title: L2 Mid Technical Support – Java/Python
Work Location: Hyderabad
Experience: 4-6 Years
No of openings: 6-7

Roles and Responsibilities:

• Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
• Coordinate and work with client Engineering team / Tool owners.
• Good understanding of SDLC and agile methodologies is a pre-requisite
• Define strategies to provide world class support to end-users’ queries
• Logical thinking and problem-solving skills along with an ability to collaborate
• Act as the point of contact for escalations and handle them as per the escalation procedures documented
• Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
• Participation in ad-hoc and recurring meetings
• Shifts: 24*5 (Rotational Monthly)

Required Skills:

• Graduate and above in any field
• 5+ years of experience in application development framework and DevOps
• Good interpersonal, communication (English – verbal and written) and presentation skills
• Able to analyze the data, make data-driven decisions and should have an eye for detail
• Proficiency in the below tools will be preferred
• Dev Ops – Release Management, Puppet, Chef, Jenkins.

Good to have:

• Knowledge on Code repository such as Git and Github
• Knowledge on Code release management tools
• Cloud Applications (with Single Sign-On)
• Knowledge of architecture frameworks, and design principles; ability to decipher & manage technology, performance engineering.

Technical Skillsets

• DevOps
• Having good exposure in Jenkins for CI (Continuous Integration)
• Having good exposure to Release Management, Puppet, Chef.

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Job title: Customer Service Representative – B2B
Location: Temple, TX
Education: HS Diploma or GED
No of Openings: 80

Job Summary:

• B2B Customer Service Sales Representatives handle incoming calls to assist Business Telecommunication Customers with requests and questions on all services offered while handling incoming sales inquiries, providing information about our telecommunications products and services, and assisting customers in making informed purchasing decisions.
• This role requires effective communication skills, professionalism, business acumen, passion for sales, and a commitment to delivering exceptional customer experiences.

Responsibilities:

• Handle a variety of incoming calls addressing complex business customers’ questions and concerns to provide a quick resolution and positive customer experience
• Engage with customers to understand their needs, answer questions, and provide product recommendations.
• Educate customers about our telecommunications products and services, including internet, phone / wireless, and TV packages.
• Present pricing, promotions, and available options to customers in a clear and compelling manner.
• Assist customers in selecting the most suitable products or services based on their requirements and preferences.
• Process sales orders accurately and efficiently using our sales tools.
• Follow up with customers to ensure satisfaction, address any concerns, and encourage upselling or cross-selling opportunities.
• Meet or exceed individual and team sales targets, conversion rates, and customer satisfaction metrics.
• Adhere to program key performance indicators such as: schedule adherence, average handle and wrap time, various conversion rates for telecommunications products, attendance policy

Qualifications:

• Minimum HS Diploma or GED, some College preferred
• Minimum of 6 months of call center experience or relevant sales experience, 1 year highly preferred
• Above average job stability
• Customer service, inbound retention, inbound sales, and telecommunications experience in a call center setting highly preferred
• Excellent verbal and written communication skills, with the ability to engage and build rapport with customers effectively.
• Strong sales aptitude and persuasive abilities, with proven testimonials on meeting or exceeding sales targets. 
• Familiarity with telecommunications products and services, including internet, phone / wireless, and TV offerings.
• Above average computer skills and ability to navigate complex call center systems
• Proficiency in using sales tools to manage customer interactions and track sales performance.
• Exceptional customer service skills, with a focus on delivering positive experiences and resolving customer issues promptly.
• Ability to work independently and as part of a team in a fast-paced, high-volume environment.
• Must be willing to work full time onsite during dayshift, early evening, weekend, and Holiday hours of operation.
• Must pass pre-employment assessment testing and required background checks

Job title: Technical Architect 
Work Location: Chennai Guindy
Experience: 10-16 years
Education Qualification: Any Graduate
No of Openings : 3

Roles and Responsibilities:

• Identify business problems and work on developing Proof-of-concepts to demonstrate the
• technology capabilities with pros and cons of identified options
• Architect, Design, Develop & Implement frameworks and application Software Components
• using Enterprise/Open Source technologies
• Design & Implement Application Architecture concepts and best practices (Tiers,
• Partitioning, Modularity) Architecture NFRs, Availability (HA/DR), Performance (Capacity,
• Resource Utilization, Responsiveness), Information Security (Authentication, Authorization,
• Encryption) State of the art Integration Patterns, including SOA, API, Micro-Services,
• including integration with COTS solutions, Mobile, etc.
• Analyze & Identify Business Capabilities and to develop new business capabilities
• Troubleshoot pre and post-production functional and non-functional issue
• Understand the complexity of current systems, identify system interfaces, and Capture NFR’s
• Capability to learn new technologies quickly.

Required Skills & Desired Skills:

• 10+ Years IT Experience with 6+ Years’ experience in developing and architecting web applications with a heavy usage of JavaScript.
• Extensive industry experience with web applications based on SOA principles.
• Strong understanding of UI frameworks/languages such as Angular, NodeJS, ExpressJS,
• ReactJS, JQuery, CSS, and HTML5
• Experience with responsive UI design and development
• Expert in Javascript/ES6, building Responsive, high performing, heavy-traffic web application using JS Frameworks (Angular, React, Ember, etc) and third part libraries
• Experience with unit-test driven approach to development, expert knowledge of build tools
• (Webpack, Gulp, Grunt), and Continuous Integration and Continuous Deployment with Jenkins
• Experience building applications using Adaptive/Responsive Design Principles and leveraging various applications layers to enhance performance
• Expert in Frontend, Middleware design, development & implementation with experience in Angular, Node ExpressJS, and related technologies.
• Experience in AWS Cloud Infrastructure, AWS application services, AWS Database services, Containers, Microservices
• Experience in designing Micro services reference Architecture, Design, Implementation.
• Experience in BRMS, BPMN, Integrations
• Cloud native solutions, DevOps, Containers, CI/CD, Code Quality, Micro-Services and API architectures, Cloud, Mobile, Analytics.

Job title:  Customer Service Representative 
Work Location: Bonifacio Global City (BGC) in Taguig City
Experience:  6months -1 Year
Education Qualification: High School Diploma
No of openings: 100+ Openings
Walk-in Interview: Every Monday – Wednesday
Walk-in Date: 9.30 AM to 3.00 PM

Roles and Responsibilities:

• Manage large amounts of incoming phone calls, Emails and/or Chats
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Required and Desired skills:

• 6-12 months of proven customer support experience or experience as a Client Service Representative
• High school diploma
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively