Customer Service & Satisfaction
A host of services that ensure your readiness for customer success

Customer service is constantly evolving. And so are customers. Today’s post-pandemic consumers expect solutions and answers within minutes, no matter where they are. Your customer service team is often the first point of contact for your customer.
So, what makes your customers happy?
Stellar support would mean knowledgeable and experienced professionals, minimum wait times, reduced resolution times, personalized responses, and warm interactions. Our customer service outsourcing solutions give you the power to go above and beyond your customer’s expectations.
Our services cover everything from post-acquisition and onboarding processes to billing. We use tools with inbuilt automation and offer omnichannel support to ensure every point of the customer’s journey is addressed with care and in real-time. It takes the right mix of cutting-edge digital tools and customer care specialists to craft fine customer experiences. And we have it perfectly packaged for you.
Your customer is ready for you. Are you?
Multi-lingual customer support
Here’s where Movate customer support solutions come in.
- Award-winning, globally recognized smart omnichannel customer support system
- Services across five continents in over 100 languages
- Omnichannel capabilities include voice, email, social media, chat, SMS, AR, and others
- Drive process efficiencies and customer satisfaction at reduced costs

In-depth customer insights
- Obtain deep visibility into customer needs
- Achieve tangible improvements in CSAT and NPS
- Anticipate and resolve issues at faster speeds with zero downtime
- Maximize your ROI with greater customer satisfaction

Billing and invoice management
- Save considerable time with lightning-fast processing times
- Inbuilt automation reduces errors caused by manual operations
- Highly flexible and allows for frictionless integration
- Better control and visibility with detailed data capture
- Frees up precious resources for more sophisticated tasks

Social media support and content moderation
- Real-time social channels monitoring for maximum engagement
- Be where your customers are, always
- Increase brand loyalty and positive sentiment
- Speedy responses to queries and quick resolutions
- Support across all major digital messaging channels, including Google’s Business Messages, Facebook Messenger, WhatsApp, Apple Business Chat, social media channels, SMS, email, product review sites, online communities, and more.

Back-office processing
- Greater focus on core business activities and improved productivity
- Streamline processes for quicker turnaround times and greater efficiency
- Cut costs without scaling down processes
- Take advantage of the latest software and technology
- Rigorous quality checks ensure error-free processes and data

Requests and general enquiries
- Track and manage a service request from start to finish up to fulfillment
- Communicate efficiently with status updates and estimated times to build reliability
- Garner data and gain visibility into improvement areas for better performance
- Automation-enhanced systems make workflows and resolutions faster and simpler

Empower your customers today with digital CX solutions
Real-time insights
Sophisticated algorithms give you deep insights into multichannel customer journeys to drive real-time actions
Intelligent search for efficient self-help
Automated in-depth search function across multiple repositories for quick and effective self-help
Smart virtual assistants
AI-enabled assistants for faster responses, specific answers, personalized experience, and uninterrupted service
Agent amplification
Boost agent performance with a 360-degree view of the customer, integrated knowledge management, and AI-enhanced smart case analytics
Augmented reality powered intelligent support
AR technical support with a built-in voice assistant that is smart enough to understand the user’s product interaction, detect any issues, and recommend the best course of action.
Experience channel-less freedom
We have the omnichannel capabilities to provide seamless no-stitch experiences to your customers and remarkable business outcomes at lower costs.
- Augmented reality
- Chat
- E-commerce
- Social media
- Remote login
- In-person
- SMS
- Support app
- Web
- Video
- Voice
Driving impact
25-40%
- Scalable and resilient solution to address variable demand with real-time routing
- Priority routing for high value customers with white glove support across all channels of support
- Customer persona created based on demographics, past interactions, scores, subscription plans
60%+
- Diversion of volume to digitally enabled self-help channels during peak
- Automated order tracking and returns process
- Insights-driven proactive actions and product advocacy with best value
30-50%
- Managed services model to manage end-to-end CX operations
- Outcome-based engagement based on number of active customers per month
- Analytical modeling and churn predictions for proactive support to sales
Resource center
Read about the latest industry trends, technology breakthroughs, views of thought leaders and our perspectives to improve your business outcomes.
Related key offerings
Customer Retention
Drive flawless customer and associate experiences
Benefits
- Data-driven customer support
- Seamless channel-less CX orchestration
- High levels of personalization
Customer technical support
Empowering customers with intuitive tech support
Benefits
- Intelligent consumer support
- AI-enabled, automated solutions
- Proactive consumer engagement
CX transformation as a Service
Future-proof your CX ecosystem with end-to-end transformation
Benefits
- Combine CX strategy with technology
- End-to-end, cost-effective solution
- Digital and cultural transformation
Revenue Generation
Transform from a cost center to a profit center
Benefits
- Accelerate business outcomes
- Drive customer acquisition
- Data-powered premium support
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