Enterprise Product Services

Insight-powered and outcome-driven excellence

Maximize your performance and accelerate your business growth

‘Survival of the fittest’ in technology industry translates to leveraging cutting-edge innovation and recognizing their immense contribution to an organization’s success. Businesses that embrace new-age technologies will transition from reactive to proactive models, resulting in greater customer experiences.

So how do you stay relevant in an industry full of cut-throat competition?

By adapting, of course!

Our comprehensive enterprise services provide a full stack of high-value, customized services that help businesses achieve operational efficiency and stand out from the competition. With 26 years of experience supporting disruptive technology and XaaS companies, we simplify your tech ecosystems with our innovative offerings and operations. From consulting to implementation to managed services, we cover the entire enterprise product experience lifecycle, and provide proactive support for today’s dynamic and hybrid technology landscapes.

Leverage next-generation technology, industry best practices, and in-house frameworks to maximize business value with our industry-leading services.

Are you ready?

Accelerate. Innovate. Movate.

This reflects who we are at the core, what we stand for, live, and breathe every single day. This powers our brand and inspires every Movator to pursue excellence at work with speed and innovation.

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Key offerings

Supercharge your sales

Revenue acceleration services

Turn your prospects into profits with our end-to-end revenue generation services. We combine data-driven insights, GTM strategy, pre-and post-sales services, high-performance workflows, smart automation, and sales experts to maximize your business ROI. Remove the guesswork from your revenue equation using intelligent tools to find the trends and opportunities in your sales activities. Generate more business with less efforts.

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Key offerings

Deliver a seamless support experience at each stage

Multi-tier technical support

Deliver a flawless customer experience with Movate’s multi-tier support services and domain expertise across industries such as XaaS, networking, security, storage, etc. Reduce resolution times with latest cognitive technologies and offer comprehensive, cohesive, and multi-lingual technical support. With Movate’s engineer productivity tools, drastically improve performance, and ensure faster and better resolutions for your customers.

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Key offerings

Next-gen gig ecosystem at your fingertips

Gig peer experts for enterprise

Augment your traditional support methods with our innovative gig ecosystem. We connect enthusiastic talent across the world to gather user perspectives. Find exceptional peer-to-peer support experience that complements your full-time support engineers to deliver agile, empathetic, and game-changing support to your customers. Redefine support structure, reduce costs, delight customers, and more by tapping into a worldwide talent pool.

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Key offerings

Transform your customers into growth catalysts

Customer success

With Movate, get a 360-degree view of your customers, understand their journey and goals, and identify patterns to ensure customer success. Through our finest onboarding, adoption, and renewal management strategies, we boost your customer lifetime values. Using our ValuePlus framework and technology partnerships like Gainsight, we ensure your customers achieve maximum value from your product.

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Key offerings

Redefine your customer relationships

Enterprise customer support

Superior CX requires an end-to-end understanding of your products and services, as well as a culture focused on delivering customer satisfaction. At Movate, we focus on transforming each interaction into an opportunity to drive impactful customer experiences that strengthen your brand. With our proven strategies, deliver operational efficiencies, find new service opportunities, and develop better relationships with your customers.

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Key offerings

Value-first approach for business growth

Professional Services

Successful implementation needs extensive knowledge of products and their environments. At Movate, we dig deep to understand your assets and current environment, enabling faster and smoother implementations. We have dedicated skilled resources for the implementation and integration of COTS technology and SaaS products. Take advantage of our comprehensive consulting and training services to help you enhance your enterprise product services.

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Driving Impact

Integrated support ecosystem of chat, email, self-help and voice channels
Multilingual and cross-functional tech support across front office RMA, logistics, invoicing, account management, incident resolution
Shift-left strategy with automation and analytics to understand and improve customer journeys

Enable support engineers with technology to drive smooth channel-less experiences
Automated customer engagement to furnish missing information and drive consistency
Process QA automation to drive 100% case audits and process adherence