Japanese Customer Service Representative

Job Category :

Philippines
Posted 2 months ago

Job title:  Japanese Customer Service Representative
Work Location: BGC and WFH
Experience: 6 months – 3 years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

  • Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
  • Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
  • Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

  • Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
  • Willing to work in BGC Taguig City and the ability to work remotely.
  • Flexibility to work Japanese business hours and be available during weekends and holidays as per business needs.
  • N1 or native
  • At least 6 months of professional customer support experience (Japanese language)
  • Sound knowledge of telephone etiquette
  • Use of Kanji

Submit the form below to apply

Accepted file types: pdf, docx, doc, Max. file size: 10 MB.

Job Level1-3 Years

Apply Online