Retail Customer Support Representative – Bilingual

Job Category :

Costa Rica
Posted 1 month ago

Job title: Retail Customer Support Representative – Bilingual
Work Location: UltraLag, Lagunilla, Heredia.
Experience: 0 – 3 Months
No of openings : 150
Education Qualification: -High School Diploma-Executive Services Diploma or English Diploma required if no prior experience.

Roles and Responsibilities:

  • 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiries, order placement, and order follow-up. Documents details of customer interaction into the system.
  • 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
  • 20%- Keeps customers informed on the status of their order, cost-effectively reconciles errors, resolves post-order issues such as returns, and follows up to ensure all customer needs are fulfilled
  • 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
  • 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
  • 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills & Desired Skills

  • Proficiency English Level >B2+
  • 0 to 3 months Call Center experience
  • Active listening
  • Attention to detail
  • Empathy
  • Critical thinking
  • Speed to solution

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Job Level0 – 3 Months,&nbspFreshers

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