Movate Edison Log Analyzer
Increase support engineers’ efficiency and productivity with Movate Edison Log Analyzer
An advanced analytics solution to analyse huge logs rapidly
Are your technical support engineers spending their precious time in reading and analysing gigabytes of device logs, stretching their issue resolution time. Movate Edison Log Analyzer is an AI/ML based analytics solution that analyses massive device logs and automatically provides the related insights and KB articles to engineers. It results in early detection and remediation of errors, which in turn enables engineers to process larger case volumes, reduce resolution time, and deliver outstanding CX.
Industry-leading features of Self Assist
- Cognitive universal search
- CRM & support tools integration
- Multi-source context aware dynamic FAQs
- Self-diagnostics & automated workflows
- Voice-enabled intuitive interface
- Real-time alerts and proactive notifications
The business challenges that hold you back
- Poor customer experience with complex and time-consuming manual log analysis
- Low engineer efficiency without tools to extract, parse and visualize information
- Engineers need to interact with a mosaic of systems, applications and tools
Evolve your customer service
- Automated analysis of logs to pinpoint the location of failure within seconds
- Enable engineers with the relevant knowledge articles to resolve the error
- Graphical and intuitive interface for engineers to work with log data
- Self-learning feature detects new error signatures and maps to known resolutions
- Modular solution that integrates seamlessly with CRM, ITSM, and other applications
- Processes structured, semi- structured and unstructured data with ease
Outcomes assured
- Up to 54% Increase in MTTR (Mean Time To Repair)
- Up to 40% Engineer Productivity Improvement
- Over 12% CSAT Score Improvement
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