
Careers at Movate – Mauritius
We’re hiring in Mauritius
Mauritius is the rising frontier for IT support services for the EU, the Middle East, and Africa. This jewel of an island in the Indian Ocean presents a compelling alternative for high-touch support in multiple languages. A friendly business environment with government stimulus for the IT-BPS industry makes Mauritius a pivotal location. Easy and swift accessibility to other regional markets, a stable political environment, robust IT infrastructure, affiliations with global universities, and a talented pool of skilled resources elevate Mauritius as the next stop for companies wanting to diversify and expand their operations.
Contribution from the ICT (Information and Communications Technology) industry has been the bulwark of economic progress. Thanks to the Ministry of Technology, Communication, and Innovation for a series of initiatives ranging from vocational education, innovative start-ups, incubators, National Innovation Fund that position the nation ahead of African countries. The government’s Digital Mauritius 2030 Strategic Program offers bright avenues for those considering Mauritius as their next stop.

Movate at Mauritius
For over a decade and a half, the support services here have evolved from traditional support functions toward high-touch and high-tech services that demand specialists. The progress connotes a readily available pool of experienced resources who handle Customer Experience Management and Enterprise Product Support Services. From the Cybercity campus in the Special Economic Zone (SEZ) at Ébène, Movate’s delivery center fleshes out multilingual support for global clients across the EMEA region.
Clients increasingly seek support from this 24×7 delivery center to accelerate their digital transformation agendas. Work with the most recognized technology services provider in the Republic of Mauritius.

The culture code
Movate was recognized for the “Best Global Culture – 2023” by Comparably; Comparably hailed Movate as the “Best Company for Diversity” and the “Best Company for Women” in 2022.
Aptly known as the tropical island of shooting stars, waterfalls, and rainbows, Mauritius is a microcosm of cultures and ethnicities becoming one. Be a part of Movate’s diverse voices that craft stellar experiences —one experience at a time and one client at a time.






Discover an array of career opportunities that can propel your tech career forward.
Job Title: Telecom Engineer
Work Location: Ebene
Experience: 1-5 years
Education Qualification: Telecommunications/Electrical/Networking/ Engineering or CCNA qualified
Shift: 9 hours shift between 8am to 5pm (Central European Time Zone)
Roles and Responsibilities:
- Process Adherence and Activities
- Troubleshoot all Level 1/2 cases from the customers.
- Focus on customer satisfaction.
- Document all communication with customers in the CRM.
- Manage backlog efficiently.
- Notify/Discuss/Escalate with Senior L2/ATAC/TL/Manager on SR’s that require assistance.
- Plan and constantly work on upgrading technology and product expertise.
- Contribute to the knowledge base.
- Understand the SLA’s and work/align style of working towards meeting them.
- Be aware of KRAs and make sure KRAs are met.
Required Skills & Desired Skills :
- 1-5 years experience in troubleshooting technical / Telecom/Networking issues
- Fluency in both French and English
- Ability to work efficiently in a highly demanding, team-oriented and fast-paced environment.
- Ability to communicate and empathize with all levels of customers – executives, end users
- Self-motivated with the ability to dive right in, be effective and make a difference
- Technical: Analog and Digital Telephony, Voice Networking (QSIG/DPNSS), VOIP, PBX, WINDOWS OS, Networking, Routing, WAN
Apply Now
Job Level | 1- 5 Years |
Job title: Customer Support Representative & Service contract team
Work Location: Ebene, Mauritius
Experience: Minimum 6 Months
Education Qualification: Min School Certificate
Roles and Responsibilities:
- Providing support for Business Clients via phone, email, chat;
- Clarifying case properly in order to dispatch it to the appropriate group;
- Understanding customer concerns and address them effectively;
- Processing the request and providing a solution to the client if necessary (e.g. password reset, license generation, access issues)
- Ensuring customer satisfaction for services rendered.
Required skills:
- Good communication skills in English , French, Spanish ,& German.
- Good level of English;
- Strong Customer service focus;
- Excellent communication skills;
- Passion to learn new concepts, technologies and processes.
- Experience in preparing quotation in excel( Basic excel knowledge)
Service Contract Team:
- Review customer’s Orders for accuracy and completeness. Prepare quotation.
- Update Client’s CRM system with Order information and process orders in a timely manner.
- Work closely with business stakeholders
- Work with sales representatives to review and clarify any issues or questions with the order.
Send email regarding issues and questions to sales representatives.
- Answer customer request related to support services contracts within SLA. Wide variety of situations/Cases to handle.
- Coordinate with internal Alcatel-Lucent teams
- Service Contract team ii) Services offer
- Service business developers
- Commercial (Channel Sales Manager / KAM)
- Welcome Center/ Level 2 contract support team.
- Product Database
- Customer Database
- Credit Process Management
- Supply Chain
(Financial Disputes / Front Office/Order processing)
- Coordinate/monitor with contractor in charge of SPS contract renewal chasing.
- Negotiation and communication with Business Partners.
- Testing of new tools developed to improve the operations – raising IT tickets in case of detected bugs, and ensure follow up.
- Establish quotes for non-standard offers
Apply here
Position Title: Soft Skills Associate
Number of Openings: 10+ positions
Location: Ebene Cyber City, Mauritius
Working Hours: CET (candidates would need to work in shifts)
Experience: 1 – 3 Years
Roles and Responsibilities:
- The Role of an associate is to monitor transactions and record the observations on a transaction monitoring form, to provide feedback on an employee’s performance, and coach the respective employee on the opportunities recorded in the transaction monitoring form.
- This is done to empower the employees with relevant skill sets to offer a good service/experience to the end users.
- The following are the responsibilities of an associate.
- Transaction Monitoring
- Coaching session – Engineers
- Sending weekly reports
- Internal Calibration
- Client Calibration
- Group Coaching Session
- New Hire Coaching
- Monthly Program Meeting
- Releasing CSAT Gap Analysis Report
- Extended Language Coaching
- Sending call availability report
Required Skills:
- Graduation in any respect
- Excellent Communication Skills in French (Written & Verbal)
- Strong knowledge of customer care processes and techniques
- Call quality/ transactional monitoring experience
- Experience in Coaching/Training Delivery
- Should be open to work in any shift.
- Enjoy challenging and diverse work assignments in a fast-paced environment.
- Proficiency in identifying and correcting errors with coaching/training/learning modules
- Good telephone/Email etiquette knowledge
- Active listening
- Organizational Skills
Apply Now
Job Level | 1- 5 Years |
Job title: Customer Support Executive
Work Location: Ebene, Mauritius
Experience: Minimum 6 Months
Education Qualification: Min School Certificate
No of openings: 10
Roles and Responsibilities:
- As part of our team, you will provide a premium telephone and email service to our customers: private customers, professionals and various partners
- You will identify the needs and priorities of customers, in order to offer an adapted solution to their expectations
- You will make quotes, manage negotiations until the reservation is validated and additional products are sold
- You will guide the customer throughout the booking process until the vehicle is picked up: modifications, cancellations.
- You will guide the customer throughout the rental period: various information, questions about the vehicle, extension, change of return location.
- You are available for the customer after the drop off of the car to answer questions and deal with any disappointments
Required Skills & Desired Skills:
- Prior experience in customer relations
- Prior commercial training or initial experience in the field of sales or services (tourism, hotels, travel agencies)
- Is tenacious and persuasive, with a strong results orientation
- Excellent oral and written communication skills in French and English
- Good telephone skills and service orientation
- Demonstrates commitment and perseverance
- Dynamic, rigorous and has a great capacity to adapt
- Willing to work weekends and shifts
Apply Now
Job Level | Fresher / Entry Level |
Position Title: Customer Service Representative 1-3 Years’ Experience (French)
Number of Openings: 20+ positions
Location: Ebene Cyber City, Mauritius
Working Hours: CET (candidates would need to work in shifts)
Experience: 1-3 years of demonstrated customer service-oriented experience
Roles and Responsibilities:
- Providing support for Business Clients via phone, email, chat.
- Clarifying case properly in order to dispatch it to the appropriate group.
- Understanding customer concerns and addressing them effectively.
- Processing the request and providing a solution to the client if necessary (e.g. password reset, license generation, access issues)
- Ensuring customer satisfaction for services rendered.
Required Skills:
- 1-3 years of demonstrated customer service-oriented experience
- Good communication skills in French
- Good level of English.
- Strong Customer service focus.
- Excellent communication skills.
- Passion for learning new concepts, technologies, and processes.
Apply here
Build your future at Movate
Roles Available
Recruitment fraud alert
The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.
Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate. As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
- We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
- We never request money for any purpose before, during, or after the hiring process.
- The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.
Stay safe and stay vigilant.
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