Careers at Movate – Mauritius

Job title:  Team lead
Work Location: East Gate Business Center (EGBC)
Experience: 2-4 Years
Education Qualification: High School Diploma
No of openings:  9

Roles and Responsibilities:

• Monitor, and supervise a group of employees to achieve goals that contribute to the growth of the organization
• Motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility in terms of coaching methodologies
• Daily to weekly coaching

Required Skills & Desired Skills:

• At least 4+ years of BPO experience.
• With Minimum of 1 to 2 years as a Team Lead in one company
• Has experience with Team lead role for an international financial account  
• Has exposure with international centers
• Above average communication skills
• Must be amenable to work on a shifting schedule
• Must be amenable to work on site at Antipolo City

Job title:  Quality Analyst
Work Location: East Gate Business Center (EGBC)
Experience: 1-5 Years
Education Qualification: High School Diploma
No of openings:  7

Roles and Responsibilities:

• Complete quality certification prescribed by Quality Team
• Audit surveyed calls and provide verbatim feedback using the prescribed monitoring tool
• Provide aid in facilitating or co-facilitating coaching and feedback session with agents
• Consolidate quality data and maintain the internal Quality Dashboard
• Provide data and root cause analysis on audited calls

Required Skills & Desired Skills:

• At least 1-5 years QA background in a BPO environment, handling an International Financial Account
• Amenable to work onsite at Antipolo City
• Willing to work in rotational shifts

Job title: Staff Software Engineer
Work Location: Nationwide (Bogotá, Colombia)
Experience: 8 Years
Education Qualification: Bachelor’s Degree / Prefer computer science bachelor’s degree.

Roles and Responsibilities:

• In this role, you will be responsible for guiding technical decisions, mentoring developers, and partnering with program managers, designers, full stack developers, and AI/ML engineers to set our team up for long-term success.
• The ideal candidate should have experience across the software lifecycle from architecture, design, development, deployment and maintenance of modern, cloud applications..

Required Skills & Desired Skills:

• 8+ years of experience with full-stack software development
• Proficient with building on cloud architecture and distributed systems, preferably on AWS.
• Experienced with Typescript and JavaScript development.
• Experienced with documenting software architecture and technical blueprints
• Solid understanding of engineering fundamentals and common design patterns.
• Advanced or fluent English communication skills are a must.

Job title: Business Analyst
Work Location: WFH
Experience: 3-5 Years
Education Qualification: Bachelor’s degree, preferably within a quantitative area (Operations, Accounting, Engineering, Economics, etc.)
No of openings:  1

Roles and Responsibilities:

• This role will work directly with both client and internal call center stakeholders to build, customize, generate and analyze reports that leverage a wide range of data sets to better understand efficacy of marketing initiatives, quality metrics, customer behaviors, and overall KPI attainment.

Required Skills & Desired Skills:

• 3- 5 years worked as a Business Analyst
• Strong proficiency in Excel, SQL for data extraction, and creating compelling analysis, reports and slides for different audiences.
• Experience with visualization and dashboarding tools like PowerBI, Looker, Tableau.
• Preference for Lean Six Sigma and COPC trained or certified
• Knowledge of Freshworks, Salesforce, or similar is a plus.

Job title:  IT Support Engineer
Work Location: BTC, ACC, EGBC**
Experience: 4-8 Years
Education Qualification: HS Diploma. Any Certification in IT Systems/Data/Voice Related Courses is an Added Advantage.
No of openings:  1

Roles and Responsibilities:

• Good Desktop/Laptop trouble shooting/Remote Tools with Prior Experience in a Corporate IT company, Providing on Software/Hardware, Technical support for end users.
• Knowledge in Network/Voice and Server trouble shooting from end user machines, Risk management, taking actions to minimize failures, Diagnosing, and removing hardware, network, and software failures.
• Good Knowledge on IT Asset Management, Servicing computer equipment, and peripherals. Must have knowledge in Implementation/Handling/Management of the remote management Tools.
• Good English Speaking, Written & Verbal communication also to have good Chat Skill & E-Mail communication.
• Good knowledge in Vendor Communication and follow ups.
• Good Knowledge on Remote Tools access and trouble shooting issues remotely and globally.
• Handling and processing reports on the 1st and 2nd support lines (Help Desk, CC, Service Desk Plus).

Required Skills & Desired Skills:

• At least 4-8 years as an IT Engineer 
• Creating technical documentation is required.
• ISP Contact and follow ups with multiple vendors is a Must Skill.
• Inventory management, IT hardware and software maintenance is a must knowledge.
• Managing ITCC Support remotely from various part of the world for company is a must skill.
• Good Knowledge on IT Asset Management, Servicing computer equipment, and peripherals. Must have knowledge in Implementation/Handling/Management of the remote management Tools.
• Good English Speaking, Written & Verbal communication also to have good Chat Skill & E-Mail communication.
• Good knowledge in Vendor Communication and follow ups.
• Good Knowledge on Remote Tools access and trouble shooting issues remotely and globally.

Note: **Bonifacio Technology Center, Bonifacio Global City, Taguig or Asian Century Center, Bonifacio Global City (BGC) in Taguig City or (East Gate Business Center, Masinag, Antipolo)

Job title:  Report Analyst
Work Location: (East Gate Business Center, Masinag, Antipolo)
Experience:  2-3 Years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

• Ability to work independently and closely with the assigned campaigns.
• Responsible for generating and publishing reports with utmost accuracy by enhancing the value of data and information assets used to drive the statistics on the required parameters.
• Interpreting data and analyzing results using statistical techniques.

Required Skills & Desired Skills:

• At least 3+ years of BPO experience.
• Strong proficiency in Excel,
• Experience with visualization and dashboarding tools like PowerBI, Looker, Tableau.
• Flexible with extending shifts when needed.
• Strong modeling, communication (verbal, written, presentation) skills.

Job title:  Real-Time Analyst
Work Location: (East Gate Business Center, Masinag, Antipolo)
Experience:  2-3 Years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

• Strong quantitative and technical aptitude.
• Detail-oriented, with a high emphasis on quality/quantity balance.
• Able to interact and negotiate with all levels of management.

Required Skills & Desired Skills:

• 2-3 Years as a Real-Time Analyst
• Excel, Reports, Queue Management
• Willing to work in rotational shifts
• Ability to work independently – time management skills.
• Flexibility and adaptability required.

Job title:  Customer Service Representative 
Work Location: Bonifacio Global City (BGC) in Taguig City
Experience:  6months -1 Year
Education Qualification: High School Diploma
No of openings: 100+ Openings
Walk-in Interview: Every Monday – Wednesday
Walk-in Date: 9.30 AM to 3.00 PM

Roles and Responsibilities:

• Manage large amounts of incoming phone calls, Emails and/or Chats
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Required and Desired skills:

• 6-12 months of proven customer support experience or experience as a Client Service Representative
• High school diploma
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Job title:  Technical Lead 
Work Location: Chennai
Experience:  10-15 years
Education Qualification: Any Graduation Degree
No of openings: 4

Roles and Responsibilities:

• Perform code reviews and refactoring discussions with multiple domains and delivery teams to ensure high-quality deliverables.
• Conducting feasibility studies to ensure the product is up to date with the latest technologies.
• Root Cause Analysis: Cracking the code on the toughest bugs by diving deep to find the true root cause and identifying permanent fixes based on your analysis.
• Take initiative and be responsible for the technical solution.
• Develop tools and applications by producing clean, efficient code.
• Capability to learn new technologies quickly, stay up to date on the latest industry technology trends and techniques.

Required Skills & Desired Skills:

• 10+ Years IT Experience with 5+ Years’ experience in developing web applications with heavy usage of JavaScript.
• Expert in Frontend, Middleware design, development & implementation with experience in Angular, Node Express, and related technologies.
• In-depth knowledge of the RESTful API design.
• Solid understanding of JavaScript & Typescript.
• Strong understanding of UI frameworks/languages such as Angular.
• Hands-on experience in designing, implementing, and optimizing database schemas using RDBMS, with a focus on MySQL or Postgres.
• Proficient in writing complex SQL queries, stored procedures, and triggers.
• Solid coding skills with the ability to guide teams through massive refactoring exercises and improve coding standards across large codebases.
• Experience developing cloud software services and an understanding of design for scalability, performance, security, and reliability.
• Expert in JavaScript/ES6, building Responsive, high performing, heavy-traffic web applications using JS Frameworks (Angular, etc.) and third-party libraries.
• Experience with unit-test driven approach to development.

Job title:  Senior ELK Developer
Work Location: Chennai
Experience:  6-12 years
Education Qualification: Any Graduation Degree
No of openings: 3

Roles and Responsibilities:

• Implementing solutions that includes technologies such as Node.JS, Redis, PostgreSQL
• Experience developing complex data ingestion, analysis, and visualization pipelines from
• disparate data sources in varying formats.
• Strong understanding of Elasticsearch index configuration options.
• Elasticsearch work requires refactoring involving search engine understanding
• Enable API based data consumption from Elasticsearch to external applications
• Write efficient queries to extract data from Elasticsearch as a possible payload for visualization in an external dashboard.
• Build reports using APIs that leverage Elasticsearch
• Design and develop data ingestion scripts to load data into Elasticsearch from disparate custom data sources.
• Design and develop data-quality improvement methods and scripts to address the
• completeness, currency, accuracy and availability of the data.

Required Skills & Desired Skills:

• Overall IT Experience: 6+ Years: Mandatory – 6+ Years
• Candidate must have strong knowledge in ES and work Independently.
• 4+ years of experience working with large and varying data sets, applying qualitative and quantitative analysis to interpret the data.
• 2+ years of hands-on experience with good working knowledge of advanced search
• queries and features using ELK stack (Elastic Search, Logstash, Kibana) is mandatory.

Job title: Senior Data Engineer
Work Location: Chennai
Experience:  6-12 years
Education Qualification: Any Graduation Degree
No of openings: 5

Roles and Responsibilities:

• Adhere to estimates for completing the features/user stories.
• Develop unit testing of code components.
• Write well designed, testable, scalable and efficient code by following software development best practices.
• Collaborate and communicate effectively with other stakeholders.
• Participate in the Agile / SCRUM development process, sizing work items and completing sprint tasks
• Create technical documentation for reference and reporting.

Required Skills & Desired Skills:

• Mandatory skills (8+ Years of experience in Data engineering with 5+ Years on Python is Mandatory)
• The person should be strong in Python
• Hands-on and working knowledge in Python
• Having good knowledge of RDBMS any SQL

Job title: Senior Database Developer
Work Location: Chennai
Experience:  6-12 years
Education Qualification: Any Graduation Degree
No of openings: 6

Roles and Responsibilities:

• Conduct SQL objects code review & Performance tuning.
• work on Microsoft SQL and MYSQL DB.
• Strong knowledge in RDBMS and NoSQL Concept with strong logical thinking and solutions.
• Expert in transaction databases (OLTP) and ACID property, handling large scale application databases.
• Consult application developer to provide suggestion / SQL’s / PGSQL’s on DB with best solutions.

Required Skills & Desired Skills:

• Strong development knowledge in DB Design & development with 6+ Years’ to 10 Years experience (Postgres DB) – Mandatory
• Strong hands on writing complex PGSQL, procedure and Functions & prevent blocking and Deadlocks
• Conduct SQL objects code review & Performance tuning( Mandatory )
• Having hands on Microsoft SQL and MYSQL DB is an advantage.
• Strong knowledge in RDBMS and NoSQL Concept with strong logical thinking and solutions (Highly required)
• Expert in transaction databases (OLTP) and ACID property with handling large scale application databases(Mandatory)
• Consult application developer to provide suggestion

Job title: Technical Support Engineer
Work Location: Chennai
Experience:  1- 5 years
Education Qualification: Any Graduation Degree
No of openings: 30+ Openings

Roles and Responsibilities:                                                                                        

• Responsible for handling customer queries/issues through Voice and or Non-Voice (International) transactions to the best of customer satisfaction.
• Necessary documentation of calls.
• Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meeting goals set by the project.

Required Skills & Desired Skills                                                                                 

• 1-5 Years relevant work experience
• Excellent communication skills.
• Graduation is mandatory,
• Flexible to work in US Shifts (Rotational Night Shifts)

Document to carry:

• Updated CV
• Academic qualifications documents

Job title : Customer Care Specialist
Work Location: 3rd floor, Building #1, Ultra Lag, Lagunilla, Heredia.
Experience: More than 6 months of Call Center experience
Education Qualification: High School Completion

Role and Responsibilities

• Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
• Documents details of customer interaction into system.
• Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
• Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
• Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
• Meets or exceeds various performance requirements, including but not limited to
• Customer service skills,
• Accuracy, schedule adherence,
• Speed to resolution
• Partners with escalation group to obtain addition support.

Required Skills & Desired Skills     

• Proficiency English Level >B2+                                          
• 6 months  experience in a role responsible for customer satisfaction- Success operating independently and navigating competing priorities in a constantly changing
• environment
• Strong communication, organizational, and influencing skills

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Job title: Technical Support Executive
Location : Taguig, Philippines
Experience: Min 1 year in the BPO industry (H/W or S/W support)

Roles and Responsibilities:

• Required to troubleshoot POS devices
• Will support drive-through machinery like speakers, microphones, headsets, etc.
• B2C and B2B Inbound and outbound transactions via Phone (85%) and E-mail (15%)

Required Skills:

• With at least 1 year of hardware and software support experience in the BPO industry
• With experience using CRM tools and remote desktop
• With experience in using computer operating systems
• Customer/client-facing experience is a must
• Excellent verbal and written communication skills
• Experience in ISP Support
• Experience with Point of Sale is an advantage
• Experience in international center.
• Willing to work on site
• Amenable to work in night shifts and shifting schedules

Work Set-Up:

• Work on site for the training and Nesting
• Hybrid once in production
• Must be amenable to work on mid-shift and night shift

Work Location:

• Asian Century Center in BGC, Taguig, Philippines