Careers at Movate – Mauritius

We’re hiring in Mauritius

Mauritius is the rising frontier for IT support services for the EU, the Middle East, and Africa. This jewel of an island in the Indian Ocean presents a compelling alternative for high-touch support in multiple languages. A friendly business environment with government stimulus for the IT-BPS industry makes Mauritius a pivotal location. Easy and swift accessibility to other regional markets, a stable political environment, robust IT infrastructure, affiliations with global universities, and a talented pool of skilled resources elevate Mauritius as the next stop for companies wanting to diversify and expand their operations.

Contribution from the ICT (Information and Communications Technology) industry has been the bulwark of economic progress. Thanks to the Ministry of Technology, Communication, and Innovation for a series of initiatives ranging from vocational education, innovative start-ups, incubators, National Innovation Fund that position the nation ahead of African countries. The government’s Digital Mauritius 2030 Strategic Program offers bright avenues for those considering Mauritius as their next stop.

Careers at Movate Mauritius- Multi-lingual support

Movate at Mauritius

For over a decade and a half, the support services here have evolved from traditional support functions toward high-touch and high-tech services that demand specialists. The progress connotes a readily available pool of experienced resources who handle Customer Experience Management and Enterprise Product Support Services. From the Cybercity campus in the Special Economic Zone (SEZ) at Ébène, Movate’s delivery center fleshes out multilingual support for global clients across the EMEA region.

Clients increasingly seek support from this 24×7 delivery center to accelerate their digital transformation agendas. Work with the most recognized technology services provider in the Republic of Mauritius.

Careers at Movate Mauritius -  Ebene Campus

The culture code

Movate was recognized for the “Best Global Culture – 2023” by Comparably; Comparably hailed Movate as the “Best Company for Diversity” and the “Best Company for Women” in 2022.

Aptly known as the tropical island of shooting stars, waterfalls, and rainbows, Mauritius is a microcosm of cultures and ethnicities becoming one. Be a part of Movate’s diverse voices that craft stellar experiences —one experience at a time and one client at a time, via careers at Movate Mauritius.

Careers at Movate Mauritius
Careers at Movate Mauritius
Careers at Movate Mauritius
Careers at Movate Mauritius
Careers at Movate Mauritius
Careers at Movate Mauritius

Discover an array of career opportunities that can propel your tech career forward.

Mauritius
Posted 5 days ago

Job title: Technical Support Engineer GERMAN
Work Location: Mauritius
Qualification: High School Diploma
No of openings: 7

Roles and Responsibilities:

  • Provide support through Voice, Chat, Email & remote assistance (universal agent)
  • Provide WOW customer experience
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Ability to follow processes, meet and exceed KPIs
  • Identify and escalate priority issues
  • Case/Ticket documentation
  • Adhering to standard operating procedures required by the process and organization
  • Awareness of relevant service levels

Required Skills:

  • Excellent verbal and written communication skills
  • Good listening skills
  • Problem analysis and Problem solving
  • Customer service orientation
  • Quick learner

Submit the form below to apply

Job title: Technical Support Engineer GERMANWork Location: MauritiusQualification: High School DiplomaNo of openings: 7 Roles and Responsibilities: Required Skills: Submit the form below to apply

Costa Rica
Posted 5 days ago

Job title: Technical Support Agent L1
Work Location: UL/Terra Campus
Experience: Previous customer service experience (6 months) desirable in a technical background.
Education Qualification: High school Diploma is a must, studies in a technical field is a plus.

Roles and Responsibilities:

  • Ticket support
  • Customer support
  • L1 Technical troubleshooting

Required Skills & Desired Skills:

  • High school Diploma is a must, studies in a technical field is a plus
  • Previous customer service experience (6 months) desirable in a technical background
  • Technical studies or background
  • B2+ or higher English level

Submit the form below to apply

Job Level1-6years

Job title: Technical Support Agent L1Work Location: UL/Terra CampusExperience: Previous customer service experience (6 months) desirable in a technical background.Education Qualification: High school …View more

Job title: Assistant Manager/ Manager – Analyst Relations
Work Location: Bengaluru
Education : Any Bachelor’s Degree – MBA is highly preferred
Experience: 3 – 5 years

Roles and Responsibilities:

  • Own analyst responses to showcase organization capabilities for lead analysts. Manage end-to-end participation in analyst studies and coordinate with multiple teams. Maintain relationships with leading analysts for market insight.
  • Identify key industry analysts, research firms, and influencers relevant to Movate’s industry and product services.
  • Collaborate with internal stakeholders across business units and work with practice leadership to understand initiatives and actualize learnings to leading analysts.
  • Support strategic planning and review process through ongoing collection, tracking, analysis and presentation of information related to business priorities, competitive intelligence, industry growth trends etc.
  • Convert open-ended/ multi-dimensional ideas into clear narratives, solutions, or flows on slides
  • Support thought leadership and strategic marketing activities to improve internal and external branding and ensure messaging is coherent with strategic priorities.
  • Support demand generation team on 360-degree integrated marketing campaigns as required

Requirements:

  • Experience in the range of 3-5 years
  • Exhibit strategic, analytical, critical thinking and strong solutioning skills
  • Strong business acumen, ability to understand abstract ideas, perform strategic analysis and delivery through execution with limited direction
  • Knowledge and experience of customer service and IT industry is preferred
  • Attention to detail, with ability to learn new concepts quickly
  • MBA not mandatory but will be preferred

Job title: Assistant Manager/ Manager – Analyst RelationsWork Location: BengaluruEducation : Any Bachelor’s Degree – MBA is highly preferredExperience: 3 – 5 years Roles and Responsibilities: …View more

Chennai, India
Posted 6 days ago

Job title: Technical support Engineer
Work Location: Chennai
Experience:  1- 5 years
Education Qualification: Any Graduation Degree
No of openings: 60+ Openings

Roles and Responsibilities:                                                                                        

  • Responsible for handling customer queries/issues through Voice and or Non-Voice (International) transactions to the best of customer satisfaction.
  • Necessary documentation of calls.
  • Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meeting goals set by the project.

Required Skills & Desired Skills                                                                                 

  • 1-5 Years relevant work experience
  • Excellent communication skills.
  • Graduation is mandatory,
  • Flexible to work in US Shifts (Rotational Night Shifts)

Document to carry:

  • Updated CV
  • Academic qualifications documents

Submit the form below to apply

Job title: Technical support EngineerWork Location: ChennaiExperience:  1- 5 yearsEducation Qualification: Any Graduation DegreeNo of openings: 60+ Openings Roles and Responsibilities: &nbsp…View more

Mauritius
Posted 6 days ago

Job title: Customer Support Representative
Work Location: Ebene, Mauritius
Experience:  0-6 Months (Freshers can also apply)
Education Qualification: SC (School Certificate)
No of openings: 50+ Openings

Roles and Responsibilities:                                                                                         

  • As part of our team, you will provide a premium telephone and email service to our customers: private customers, professionals and various partners
  • You will identify the needs and priorities of customers, in order to offer an adapted solution to their expectations
  • You will make quotes, manage negotiations until the reservation is validated and additional products are sold
  • You will guide the customer throughout the booking process until the vehicle is picked up: modifications, cancellations.
  • You will guide the customer throughout the rental period: various information, questions about the vehicle, extension, change of return location.
  • You are available for the customer after the drop off of the car to answer questions and deal with any disappointments.

Required Skills & Desired Skills                                                                                  

  • Experience:  0-6 Months (Freshers can also apply)
  • Excellent oral and written communication skills in French and English
  • Has or has had commercial training or initial experience in the field of sales or services (tourism, hotels, travel agencies)
  • Prior experience in customer relations is highly preferred
  • Is tenacious and persuasive, with a strong results orientation
  • Good telephone skills and service orientation
  • Demonstrates commitment and perseverance
  • Is dynamic, rigorous, and has a great capacity to adapt
  • Willing to work weekends and shifts

Documents Required:

  • Updated CV
  • Current employer’s Last 3 months’ Payslip (If any)
  • Attestation letter of your recent employer (If any)
  • Academic qualifications documents
  • National ID Card
  • Utility Bill
  • Passport Size Picture

Submit the form below to apply

Job title: Customer Support RepresentativeWork Location: Ebene, MauritiusExperience:  0-6 Months (Freshers can also apply)Education Qualification: SC (School Certificate)No of openings: 50+ Openi…View more

Costa Rica
Posted 6 days ago

Job title: Trilingual Player Support (German+English+Spanish)

Work Location: TerraCampus, Tres Rios

Qualification: High School Diploma

Experience: Minimum 1 years of relevant experience

No of openings: 6+ Openings

Roles and Responsibilities:

  • Clarify player requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
  • Review attentively to player needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
  • Greet players in a courteous, friendly, and professional manner, using agreed-upon procedures.
  • Answer player questions related to websites, products, processes, and benefits.
  • Maintain broad knowledge of client products and/or services.
  • Manage chat, emails, and messenger effectively with proper grammar and enunciation.
  • Process refunds as needed.

Required Skills:

  • Proficiency in German Level >B2+                                                                                                                  
  • Proficiency in English Level >B2+                                                                                                                  
  • Gaming experience is mandatory
  • De-escalate issues as necessary
  • Understand player needs (read attentively, respond appropriately)
  • Problem-solving
  • Patience and willingness to help
  • Strong customer service orientation and disposition
  • Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern
  • Multi-task
  • Attention to detail
  • Empathy
  • Critical thinking
  • Speed to solution

Submit the form below to apply

Job Level1- 5 Years

Job title: Trilingual Player Support (German+English+Spanish) Work Location: TerraCampus, Tres Rios Qualification: High School Diploma Experience: Minimum 1 years of relevant experience No of openings…View more

Hyderabad
Posted 6 days ago

Job title: L2 Sr. Technical Support – GoLang
Work Location: Hyderabad
Experience: 6-8 Years
Education Qualification: Any Degree
No of openings: 6-7

Roles and Responsibilities:

  • Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
  • Coordinate and work with client Engineering team / Tool owners.
  • Ability to perform project planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines
  • Ability to work with business and technology subject matter experts to assess requirements, define scope, create estimates, and produce project charters
  • Good understanding of SDLC and agile methodologies is a pre-requisite
  • Define strategies to provide world class support to end-users’ queries
  • Logical thinking and problem-solving skills along with an ability to collaborate
  • Act as the point of contact for escalations and handle them as per the escalation procedures documented
  • Take responsibility to coach, train and help team members to meet the skills required to do the job
  • Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
  • Participation in ad-hoc and recurring meetings
  • Should be able to manage a team and handle cross functional communications
  • Shifts: 24*5 (Rotational Monthly)

Required Skills:

  • Graduate and above in any field
  • 6+ years of experience in application development framework and DevOps
  • Good interpersonal, communication (English – verbal and written) and presentation skills
  • Able to analyze the data, make data-driven decisions and should have an eye for detail
  • Proficiency in the below tools will be preferred
  • Expert in one or more programming languages such as Java, J2EE, Spring, etc.
  • Proficiency with Java, Java Beans, Java Servlets, and JavaScript.
  • Sound knowledge of Linux and Shell scripting
  • Sound knowledge in DevOps tools such as Jenkins, Kubernetes, Docker/Ansible and CI / CD deployment
  • Knowledge on Code repository such as Git and Github
  • Knowledge on Code release management tools
  • Cloud Applications (with Single Sign-On)
  • Good knowledge on GCP / Azure / AWS
  • Knowledge of architecture frameworks, and design principles; ability to decipher & manage technology, performance engineering.

Technical Skillsets

  • Go Lang Experience Minimum 5 Yrs
  • Extensive experience in tools like Ansible, Jenkins, Docker, Kubernetes, GIT/Github and build tools like Maven
  • Experience in branching, tagging and maintaining the version across the environments working on Source code management tool using Git Scripting in Python and PowerShell
  • Hands-on experience in AWS services like EC2, ECS, ELB, EBS, S3, VPC, IAM, SQS, RDS, Lambda, Code commit, code build etc.
  • Configuring production ready CI CD setup
  • Having good exposure in Jenkins for CI (Continuous Integration)
  • Configure the Kubernetes cluster and worked on multiple Nodes and pods
  • Experience in writing Ansible-Playbooks and apply to the yml scripts
  • Creating the Docker images and Docker containers
  • Good knowledge in the databases MySQL
  • Hands on exp in Webservices like Apace and Tomcat etc

Submit the form below to apply

Job Level5 – 8 Years

Job title: L2 Sr. Technical Support – GoLangWork Location: HyderabadExperience: 6-8 YearsEducation Qualification: Any DegreeNo of openings: 6-7 Roles and Responsibilities: Required Skills: Techn…View more

Hyderabad
Posted 6 days ago


Job title: L2 Mid Technical Support – Java/Python
Work Location: Hyderabad
Experience: 4-6 Years
No of openings: 6-7

Roles and Responsibilities:

  • Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
  • Coordinate and work with client Engineering team / Tool owners.
  • Good understanding of SDLC and agile methodologies is a pre-requisite
  • Define strategies to provide world class support to end-users’ queries
  • Logical thinking and problem-solving skills along with an ability to collaborate
  • Act as the point of contact for escalations and handle them as per the escalation procedures documented
  • Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
  • Participation in ad-hoc and recurring meetings
  • Shifts: 24*5 (Rotational Monthly)

Required Skills:

  • Graduate and above in any field
  • 5+ years of experience in application development framework and DevOps
  • Good interpersonal, communication (English – verbal and written) and presentation skills
  • Able to analyze the data, make data-driven decisions and should have an eye for detail
  • Proficiency in the below tools will be preferred
  • Dev Ops – Release Management, Puppet, Chef, Jenkins.

Good to have:

  • Knowledge on Code repository such as Git and Github
  • Knowledge on Code release management tools
  • Cloud Applications (with Single Sign-On)
  • Knowledge of architecture frameworks, and design principles; ability to decipher & manage technology, performance engineering.

Technical Skillsets

  • DevOps
  • Having good exposure in Jenkins for CI (Continuous Integration)
  • Having good exposure to Release Management, Puppet, Chef.

Submit the form below to apply

Job Level5 – 8 Years

Job title: L2 Mid Technical Support – Java/PythonWork Location: HyderabadExperience: 4-6 YearsNo of openings: 6-7 Roles and Responsibilities: Required Skills: Good to have: Technical Skillsets S…View more

Job title: Technology Evangelist/Technical Evangelist (Networking) – Specialist

Work Location: Chennai

Technology Domain: Firewall & Security

Experience: 4-6 years

Roles & Responsibilities

1) Conduct Technology training for Engineers on the production floor

2) Administer Skill gap assessment and conduct refresher technology training for L1/ L2 engineers

3) Develop lab scenarios & case studies for both Level1 & Level 2 support

4) Simulate complex scenarios in the lab and provide break fix solutions

5) Proactively develop content on new technologies and offer the training through Classroom / Online Portal/ Blended

6) Periodically upgrade Knowledge & Skills on new/ emerging technologies and get certified as per the business requirement

7) Track, Measure, document and Report effectiveness of training programs delivered (Feedback, Conversion %, Learning Curve etc..)

8) Should be flexible to travel within India / abroad for delivering training as per the business need

Skill Set:

  • Knowledge of TAC environment, log analysis, Packet analysis, Packet walk through scenarios
  • Hands-on experience on Networking Devices
  • Excellent communication and presentation skills

Networking Technology  (Common across all)

  • OSI, Ethernet Frame, MTU, ARP,GARP, Proxy ARP, RARP, ICMP,IP v4/ v6, Fragmentation,  VLSM/CIDR. TCP (3 Way Handshake), MSS,  UDP, FTP- Active vs Passive, TFTP DHCP, DNS, SNMP, QoS, Syslog, Wireshark Packet Capturing & Analysis
  • Utilities: Ping, Traceroute, Nslookup, Netstat

Firewall & Security

Firewall, NAT, ALG, IPSEC/VPN, Troubleshooting IPSec -VPN , SSL- VPN, Site-to-Site VPN ,Remote Access VPN, Unified Threat Management, Network Attacks/Threats,

Mitigation techniques, Vulnerability assessment ADS, Cryptography,PKI, RADIUS, AAA, EAP, TACACS ,SAML, SSO High Availability ( Active-Active, Active –Passive)

End Point Security, Certificate Server, Cloud Security , SIEM, UTM, Web Proxy Content Filtering

Industry Certification : Added Advantage

Experience in TAC / TechSupport is an added advantage

  • OSI, Ethernet Frame, MTU, ARP,GARP, Proxy ARP, RARP, ICMP,IP v4/ v6, Fragmentation,  VLSM/CIDR. TCP (3 Way Handshake), MSS,  UDP, FTP- Active vs Passive, TFTP DHCP, DNS, SNMP, QoS, Syslog, Wireshark Packet Capturing & Analysis
  • Utilities: Ping, Traceroute, Nslookup, Netstat

Firewall & Security

Firewall, NAT, ALG, IPSEC/VPN, Troubleshooting IPSec -VPN , SSL- VPN, Site-to-Site VPN ,Remote Access VPN, Unified Threat Management, Network Attacks/Threats

Submit the form below to apply

 

Job Level5 – 8 Years

Job title: Technology Evangelist/Technical Evangelist (Networking) – Specialist Work Location: Chennai Technology Domain: Firewall & Security Experience: 4-6 years Roles &amp…View more

Job title: Team Lead – Customer Support (Call center)
Location: Temple, TX (Onsite)
Education: High School Diploma
Experience:  2+ years of experience in a Customer Service Role
No of Openings: 4

Summary:

  • Supervise and lead a team of call center representatives
  • Monitor and evaluate team performance to ensure quality customer service
  • Provide coaching and feedback to team members to improve performance
  • Handle escalated customer inquiries and resolve issues in a timely manner
  • Analyze call center data and generate reports on team performance metrics
  • Collaborate with other departments to improve processes and customer satisfaction

Required Skills:

  • Minimum of 2 years of experience in a call center environment
  • Proven experience in sales or customer service
  • Strong leadership skills with the ability to motivate and inspire a team
  • Excellent communication skills, both verbal and written, in English and Spanish
  • Ability to analyze data and make informed decisions to drive performance improvements
  • Proficient in project management techniques and tools
  • Multilingual skills are a plus

Desired Skills:

  • Previous call center team lead experience
  • Experience in a 24/7 call center Supervisory Responsibilities

Job title: Team Lead – Customer Support (Call center)Location: Temple, TX (Onsite)Education: High School DiplomaExperience:  2+ years of experience in a Customer Service RoleNo of Openings: 4 S…View more

Chennai
Posted 6 days ago

Job Title: Technical Training Manager

Work Location: Chennai

Experience: 5+ Years of Experience

Education Qualification: Bachelors/Masters Degree in Computer Science. BE/Btech/Msc CS/MCA

Roles and Responsibilities:

  • Develop and update training materials for testing, Full stack Java applications
  • Design and deliver training sessions to software developers and other technical professionals
  • Create hands-on exercises and other interactive learning activities to engage learners
  • Evaluate the effectiveness of training programs and make improvements as needed
  • Keep up to date with new technologies and best practices in testing Full stack Java applications
  • Collaborate with other technical trainers and instructional designers to ensure consistency and quality across all training programs

Primary Skills Required :

  • Full-Stack Web development – HTML,CSS, JAVASCRIPT, NodeJS, ReactJS/AngularJS
  • Programming Languages – Core JAVA and Any Additional programmer (DOTNET/Python)
  • Database – MySQL/MSSQL and Any NoSQL DB

Required Skills & Desired Skills

  • Strong experience in testing, Full stack Java applications, with a deep understanding of testing methodologies, tools, and frameworks
  • Proven experience designing and delivering technical training programs
  • Strong communication and presentation skills, with the ability to explain complex technical concepts in a clear and concise manner
  • Ability to work independently and as part of a team, with excellent time management and organizational skills
  • Strong attention to detail and a passion for creating high-quality training materials
  • Familiarity with agile development methodologies and software development life cycles

Submit the form below to apply

Job Level5 – 8 Years

Job Title: Technical Training Manager Work Location: Chennai Experience: 5+ Years of Experience Education Qualification: Bachelors/Masters Degree in Computer Science. BE/Btech/Msc …View more

Chennai, India
Posted 6 days ago

Job title: Vice President of Enterprise Applications
Location: Chennai
Education: Bachelor’s / Master’s degree
Experience: 18 – 20 years

Roles & Responsibilities

  • Define and execute the enterprise applications strategy and digital roadmap, ensuring alignment with the business objectives and priorities of the organization.
  • Manage the full lifecycle of enterprise applications development, customization, integration, testing from planning and analysis to deployment and support.
  • Establish and enforce best practices, standards, and methodologies for enterprise applications development, testing, quality assurance, security, and performance.
  • Lead, mentor, and develop a high-performing team of enterprise applications professionals, fostering a culture of innovation, collaboration, and customer satisfaction.
  • Manage the budget, resources, and vendors for enterprise applications projects and initiatives, ensuring timely delivery and quality outcomes.
  • Monitor and evaluate the performance, availability, and reliability of enterprise applications, ensuring compliance with service level agreements and regulatory requirements.
  • Identify and resolve issues and risks related to enterprise applications, escalating as appropriate.
  • Stay abreast of the latest trends, technologies, and best practices in enterprise applications, and evaluate and recommend innovative solutions and enhancements to meet the evolving needs of the organization.
  • Communicate and present effectively the status, progress, and results of enterprise applications projects and initiatives to senior management and other stakeholders.
  • Should have started and worked his/her career starting from Enterprise Application development, testing, deployment, and management, doing program management, delivery, and operation.
  • Should have grown his/her career in this managing and supporting end to end enterprise application and grown at senior role.

Required and Desired skills:

  • Bachelor’s degree in computer science, Information Systems, or related field. Master’s degree preferred.
  • Should have 18-20 years of experience in enterprise applications development, implementation, and management, with at least 8 years in a senior leadership role managing program, delivery and operation, application business requirement design and development, testing, development, and deployment.
  • Proven track record of successfully delivering complex and large-scale enterprise applications projects on time, on budget, and on scope.
  • Strong knowledge and experience in various enterprise applications platforms and technologies, such as various enterprise programming languages, API, integration and frameworks, ERP, CRM, BI, ETL, web services, cloud computing, etc.
  • Excellent leadership, communication, interpersonal, and problem-solving skills.
  • Ability to work effectively in a fast-paced, dynamic, and collaborative environment.
  • Ability to influence and negotiate with internal and external stakeholders at all levels.
  • Certifications in relevant enterprise applications technologies and methodologies are a plus.
  • Must have experience in Java, .Net, DevOps, Python, Cloud, Microservices, SAP, Databases – MSSQL, MySQL or similar application development and maintenance.

Submit the form below to apply

Job LevelSenior Level

Job title: Vice President of Enterprise ApplicationsLocation: ChennaiEducation: Bachelor’s / Master’s degreeExperience: 18 – 20 years Roles & Responsibilities Required and Desired skills: Su…View more

United States
Posted 6 days ago

Job title: Senior Director – Client Services
Location: Orange County, California
Experience:  10+ years of experience
No of Openings: 1

(Applicable only for candidates living or willing to relocate or in a travel distance of one or two hours from Orange County)

Summary:

  • We are looking for a seasoned Client Services Leader with strong track record in delivering operational performance and managing client relationships within our existing services portfolio.
  • This senior role would be responsible for client portfolios in their assigned sites/programs and overall accountability for the delivery of client strategy at their site/location. “A Passion for People” is key. In addition, they would be accountable for the financial performance of their portfolio

Roles and Responsibilities:

  • As a Client Services lead, you would be responsible to manage a portfolio of client accounts ensuring profitability, quality service delivery, and client satisfaction
  • Client delivery performance: Manage a team of operational leaders in support to ensure the fulfilment of all commitments to the client
  • Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale
  • Develop strong rapport with clients, business partners and internal business partners by providing support, information, and guidance, researching, and recommending new opportunities
  • Establish strong relationships with clients. Lead periodic reviews with clients, including MBRs, QBRs, etc.
  • Manage the portfolio P&L and drive invoicing and cash collection according to contractual agreements
  • Drive operational improvements, including optimizing resource allocation across teams, measuring progress against business goals
  • ·Participate/lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, HC, hiring, etc.)

Required Skills:

  • 10+ years of experience in BPO Operations management with client-facing roles
  • Significant experience in client-facing aspects such as presentations, reviews, and negotiations
  • People management experience, having managed teams and organizations at multiple levels
  • Experience in contact center performance optimization and KPI management.
  • Comprehensive working knowledge of outsourcing contract structures and pricing mechanisms
  • Ability to connect and work with business, procurement, and vendor management organizations across multiple functions

Desired Skills:

  • The ideal candidate will be an experienced Client Services professional with a proven track record of driving net new business and managing executive-level relationships.

Submit the form below to apply

Job title: Senior Director – Client ServicesLocation: Orange County, CaliforniaExperience:  10+ years of experienceNo of Openings: 1 (Applicable only for candidates living or willing to rel…View more

Chennai, India
Posted 7 days ago

Job title: Quality Assurance Analyst – Customer Support
Designation: Associate / Senior Associate
Work Location: Chennai
Experience:  2-5 years
Education Qualification: Any Graduation Degree
No of openings: 5+ Openings

Roles and Responsibilities:                                                                                        

  • Monitor calls to ensure the process is followed as per guidelines.
  • Quality check product knowledge, policies, and procedures
  • Improves customer satisfaction and call quality by monitoring agents and providing feedback via one-on-one and group coaching sessions.
  • Must have demonstrated strong organizational, time-management, and written and oral communication skills.
  • Participates in Joint call monitoring with client, facilitates internal and external calibration sessions.
  • Coordinate with Team lead, Trainers on the calibration of service processes.
  • Create quality reports for supervisors and management on individual agents to suggest actions for improvement.
  • Meet with Team Lead, Supervisors and Trainers on actions plan. Build reporting on Project level trends, scoring, and based on ad hoc requests
  • Provides focused quality audits and performance feedback to team leaders/supervisors and managers for assigned teams within the timeframe guidelines.
  • Act as a key stakeholder will keep management informed on all critical situations.
  • Documenting quality issues, performance measures and quality improvements for management review.
  • Models and shares best practices with team members with ability to receive feedback and act when appropriate.

Required Skills and Desired Skills

  • 2-5 years relevant work experience
  • Requires interpersonal skills with the ability to work with both management and staff employees.
  • Previous Quality Assurance experience preferred.
  • Currently meeting or exceeding KPI’s
  • Previous experience in a Customer Service organization and call center required. Possess analytical skills and can read and interpret data.
  • Excel and Power Point experience preferred. Able to handle multiple tasks while working independently and collaborate with tact and diplomacy

Submit the form below to apply

Job Level2 – 7 years,&nbspSenior Level

Job title: Quality Assurance Analyst – Customer SupportDesignation: Associate / Senior AssociateWork Location: ChennaiExperience:  2-5 yearsEducation Qualification: Any Graduation DegreeNo of o…View more

Mauritius
Posted 7 days ago

Job title: Professional Services Engineer
Work Location: Mauritius
Qualification: Bachelor’s Degree
Experience : 5+ years of experience
No of openings: 1

Roles and Responsibilities:

  • Understand the customer requirements and deliverables and create solution design deliverables
  • Present the project cloud security proposed solutions to the Customer
  • Create and deliver detailed and professional level documentation
  • Understand System integration with SSO, AD, Virtual Machines, containers
  • Understand Web Proxies, Cloud API’s, Firewalls, VPN & DLP solutions
  • Create evaluation test plans
  • Self Project Manage and deliver services on-time
  • Create knowledge documentation and deliver hands-on knowledge transfer sessions to the Customer
  • Working closely with customers and their Technical Team

Required Skills:

  • 5+ years of experience as a Professional Services Consultant with a proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level
  • Excellent knowledge and prior experience implementing network security technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP and Encryption gateways
  • Demonstrable experience with systems installation, configuration and administration UNIX/Linux and Windows-based systems (prior Active Directory/LDAP experience desirable), MDM, Cloud APIs, strong Networking concepts
  • Data Encryption technologies
  • SIEM, Load Balancing Technologies
  • Network and Security Architecture Experience
  • Scripting Language (Python, bash)
  • Data compliance regulations understanding: GDPR, HIPAA, PCI, PII, ITAR, GLBA, SOX, etc.
  • Experience with working with Fortune 500 companies
  • Travel required up to 33%.

Submit the form below to apply

Job Level2 – 7 years,&nbsp3-5years

Job title: Professional Services EngineerWork Location: MauritiusQualification: Bachelor’s DegreeExperience : 5+ years of experienceNo of openings: 1 Roles and Responsibilities: Required Skills: Sub…View more

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Recruitment fraud alert

The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.

Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate. As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:

  • We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
  • We never request money for any purpose before, during, or after the hiring process.
  • The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.

Stay safe and stay vigilant.

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