Careers at Movate – Mauritius

Job title: Delivery Manager – Healthcare & Life Sciences (HLS)
Location: Bangalore and Chennai
Experience: 10 – 15+ Years
Domain: Healthcare, Pharmaceuticals, Life Sciences (HLS)
Type: Full-Time

Role Overview

• We are looking for a seasoned Delivery Manager with 10-15 years of experience to lead complex HLS projects/accounts in Bangalore.
• The ideal candidate will be responsible for end-to-end service delivery, client relationship management, and driving technical excellence within the healthcare domain.
• You will oversee project planning, budget control, and ensure compliance with industry-specific regulations.

Key Responsibilities

• Account Delivery Management: Own end-to-end delivery for HLS accounts, managing multiple projects concurrently.
• Client Management: Act as the primary point of contact for stakeholders, ensuring high client satisfaction, managing expectations, and implementing improvements based on feedback.
• Project Governance: Define project scopes, manage milestones, monitor progress, and ensure timely delivery within budget.
• HLS Domain Expertise: Leverage knowledge of healthcare IT systems, patient data, or regulatory compliance to guide technical teams.
• Risk Mitigation: Anticipate risks, develop contingency plans, and handle escalations with professionalism.
• Team Leadership: Lead, motivate, and mentor cross-functional teams (including offshore/onshore), managing resource allocation and resolving conflicts.
• Operational Excellence: Improve service delivery processes, manage KPIs (SLA, TAT), and ensure adherence to quality standards.

Required Qualifications & Skills

• Experience: 10-15+ years in IT service delivery, with at least 3-5 years directly in the HLS domain.
• Domain Knowledge: Strong understanding of Healthcare IT, Clinical Trials, Life Sciences, or Health Insurance systems.
• Methodologies: Proven experience working in Agile/Scrum environments.
• Technical Understanding: Familiarity with software development life cycle (SDLC), application development, or data migration projects.
• Communication: Excellent client-facing and internal communication skills (verbal and written).
• Tools: Proficient in project management tools like JIRA, MS Project, and Agile planning tools.

Preferred Qualifications

• Relevant certifications: PMP, PRINCE2, or Certified Scrum Master (CSM).
• Experience in managing large-scale, complex, or transformation projects.

Why Join Us?

• Work in one of India’s leading technology hubs (Bangalore) with top-tier clients.
• Opportunity to lead high-impact projects in the growing HLS sector.

Job Description: Delivery Manager – BFSI (10-15 Years)
Location: Bangalore and Chennai
Job Type: Full-time
Experience: 10-15 Years
Industry: Banking, Financial Services, and Insurance (BFSI)

About the Role

• We are seeking a seasoned and high-energy Delivery Manager with 10-15 years of experience to drive excellence in our Banking and Financial Services IT portfolio.
• Based in Bangalore, you will be responsible for end-to-end delivery of critical projects, ensuring high client satisfaction, operational efficiency, and adherence to quality standards.
• You will manage large, distributed teams, foster innovation, and act as a strategic partner to our BFSI clients.

Key Responsibilities

• End-to-End Delivery Leadership: Own and manage the full delivery lifecycle of large-scale IT projects, including digital banking platforms, payment gateways, lending systems, or data analytics.
• Stakeholder Management: Act as the primary liaison between clients, internal leadership, and technical teams to ensure alignment with business goals.
• Operational Excellence: Drive project governance, including on-time, within-budget, and quality-focused delivery. Proactively identify risks and develop mitigation strategies.
• Team Leadership: Lead and mentor large, multi-disciplinary teams (50-100+ members) consisting of Project Managers, Tech Leads, Developers, and QA engineers.
• Financial & Performance Monitoring: Monitor financial performance, including project budgets, forecasts, margins, and utilization.
• Compliance & Security: Ensure strict compliance with information security, data governance, and regulatory requirements specific to the BFSI domain.
• Process Improvement: Implement Agile/Scrum/DevOps methodologies to drive continuous improvement, efficiency, and faster delivery cycles.
• Pre-sales Support: Collaborate with account teams to support solutioning and proposal development for new opportunities.

Required Skills & Qualifications

• Experience: Minimum 10-15 years of experience in IT project delivery, with at least 5-8 years specifically in the BFSI domain.
• Domain Knowledge: In-depth understanding of banking operations (Retail, Commercial, Lending, Payments, or Capital Markets).
• Technical Familiarity: Understanding of modern technologies (e.g., Cloud platforms – AWS/Azure, Java/Microservices, APIs, Databricks, or Mainframe).
• Project Management: Proven success in managing large, distributed onshore-offshore teams and complex delivery portfolios.
• Methodologies: Strong expertise in Agile, Scrum, and Waterfall methodologies.
• Tools: Proficiency in delivery management tools like JIRA, ServiceNow, or Azure DevOps.
• Soft Skills: Exceptional communication, negotiation, and conflict resolution skills, with a focus on client relationship building.
• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent.
• Certifications: PMP, CSM, SAFe, or ITIL certification is highly desirable.

Why Join Us?

Lead and grow with a highly motivated team in a fast-paced environment.

Work on bleeding-edge projects in the financial technology sector.

Job title: Full Stack Developer
Work Location: Chennai (Guindy)
Experience:  8+ years
Education Qualification:  Any Graduate

Roles and Responsibilities:

• Perform code reviews and refactoring discussions with multiple domains and delivery teams to ensure high-quality deliverables.
• Conducting feasibility studies to ensure the product is up-to-date with the latest technologies.
• Root Cause Analysis: Cracking the code on the toughest bugs by diving deep to find the true root cause and identifying permanent fixes based on your analysis
• Take initiative and be responsible for the technical solution.
• Develop tools and applications by producing clean, efficient code.
• Capability to learn new technologies quickly, stay up to date on the latest industry technology trends and techniques

Required Skills

• 8+ Years IT Experience with 5+ Years’ experience in developing web applications with heavy usage of JavaScript.
• Expert in Frontend, Middleware design, development & implementation with experience in Angular, Node Express, Angular Material and related technologies.
• In-depth knowledge of the RESTful API design.
• Solid understanding of JavaScript & Typescript.
• Proficient in various database management systems.
• Passionate about great technologies, especially open source
• Strong understanding of UI frameworks/languages such as Angular.
• Solid coding skills with the ability to guide teams through massive refactoring exercises and improve coding standards across large codebases.
• Experience developing cloud software services and an understanding of design for scalability, performance, security, and reliability.
• Experience in Angular Formly is a plus.
• Expert in JavaScript/ES6, building Responsive, high performing, heavy-traffic web applications using JS Frameworks (Angular, etc.) and third-party libraries
• Experience with unit-test driven approach to development,.
• Knowledge of professional software engineering practices and best practices for the full software development life cycle, including coding standards, code reviews, source control management, continuous integration deployments (CI/CD), testing, and operations. Experience in AWS services such as Lambda, SQS, Redis, Elasticsearch is a plus – Optional
• Experience in Linux is a plus – Optional

Job title: Application Architect
Work Location: Chennai (Guindy)
Experience:  15+ years
Education Qualification:  Any Graduate

Roles and Responsibilities:

• Identify business problems and work on developing Proof-of-concepts to demonstrate the technology capabilities with pros and cons of identified options
• Architect, Design, Develop & Implement frameworks and application Software Components using Enterprise/Open Source technologies
• Design & Implement Application Architecture concepts and best practices (Tiers, Partitioning, Modularity) Architecture NFRs, Availability (HA/DR), Performance (Capacity, Resource Utilization, Responsiveness), Information Security (Authentication, Authorization, Encryption) State of the art Integration Patterns, including SOA, API, Micro-Services, including integration with COTS solutions, Mobile, etc.
• Analyze & Identify Business Capabilities and to develop new business capabilities
• Troubleshoot pre and post-production functional and non-functional issue
• Understand the complexity of current systems, identify system interfaces, and Capture NFR’s
• Capability to learn new technologies quickly, stay up to date on the latest industry technology trends and techniques

Required Skills

• 15+ Years IT Experience with 6+ Years’ experience in developing and architecting web applications with a heavy usage of JavaScript.
• Extensive industry experience with web applications based on SOA principles.
• Strong understanding of UI frameworks/languages such as Angular, NodeJS, ExpressJS, ReactJS, JQuery, CSS, and HTML5
• Experience with responsive UI design and development
• Expert in Javascript/ES6, building Responsive, high performing, heavy-traffic web application using JS Frameworks (Angular, React, Ember, etc) and third part libraries
• Experience with unit-test driven approach to development, expert knowledge of build tools (Webpack, Gulp, Grunt), and Continuous Integration and Continuous Deployment with Jenkins
• Experience building applications using Adaptive/Responsive Design Principles and leveraging various applications layers to enhance performance
• Expert in Frontend, Middleware design, development & implementation with experience in Angular, Node ExpressJS, and related technologies.
• Experience in AWS Cloud Infrastructure, AWS application services, AWS Database services, Containers, Microservices
• Experience in designing Micro services reference Architecture, Design, Implementation.
• Experience in BRMS, BPMN, Integrations
• Cloud native solutions, DevOps, Containers, CI/CD, Code Quality, Micro-Services and API architectures, Cloud, Mobile, Analytics
• Experience in NoSQL, Elasticsearch, Python, R will be Nice-to-have.
• Experience in Linux is a plus
• Experience in Data Modeling, Master Data Management will be Nice-to-have.

Job title: Soft Skill Quality Audit (Call Audit Job)
Work Location: Chennai and Hyderabad 
Experience: 6 Months to 5 Years
Education Qualification: Any Graduate

Roles and Responsibilities:

• Audits & Coaching:
• Conduct call and email audits to ensure compliance with company standards.
• Provide expert coaching to engineers based on audit and coaching findings.
• Deliver extended coaching sessions as needed.
• Perform audits using stratified sampling based on project needs to categorize and prioritize coaching needs.
• Calibrations:
• Participate in Joint Call Monitoring (JCM) internally to ensure consistency in performance evaluations.
• Conduct call listening activities with the operations team to gather insights and identify improvement areas.
• Actively participate in internal calibration sessions with the SSDE team.
• Client / Customer Interaction:
• Manage client transactions and ensure high-quality service delivery.
• Handle callbacks to address client concerns and feedback promptly.
• Continuous Improvement:
• Perform root cause analysis (RCA) to identify and resolve underlying issues.
• Monitor Critical to Quality (CTQ) metrics to maintain service standards.
• Contribute to continuous improvement (CI) initiatives to enhance operational efficiency.

Required Skills & Desired Skills:

• 6 months to 5 years of experience in BPO or customer service industry.
• Strong understanding of call auditing, monitoring, and calibration processes.
• Excellent communication skills with the ability to provide constructive feedback effectively.
• Ability to work independently with minimal supervision while maintaining high levels of accuracy.

Job title: Retail Customer Support Representative – Bilingual
Work Location: Terracampus, Tres Rios, Cartago.
Experience: 0 – 3 Months
No of openings : 150
Education Qualification: -High School Diploma-Executive Services Diploma or English Diploma required if no prior experience.

Roles and Responsibilities:

• 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiries, order placement, and order follow-up. Documents details of customer interaction into the system.
• 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
• 20%- Keeps customers informed on the status of their order, cost-effectively reconciles errors, resolves post-order issues such as returns, and follows up to ensure all customer needs are fulfilled
• 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
• 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
• 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills & Desired Skills

• Proficiency English Level >B2+
• 0 to 3 months Call Center experience
• Active listening
• Attention to detail
• Empathy
• Critical thinking
• Speed to solution

Job title: Inbound Sales and Service Associate
Location: UltraLag, Lagunilla, Heredia
Experience: +1 year of experience in a call center environment.
Education Qualification: High School Diploma
No of openings: 100

Roles and Responsibilities:

• If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further.
• We are looking for energetic customer sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers – It all starts with you!
• Our purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients.
• You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.

You will provide inbound telephone support to our clients concerning extended warranty plans and services.

Essential Duties and Responsibilities:

• Inbound Sales Associate are responsible for assisting existing and new customers with registering their new appliances establishing rapport with the customer to position the sales pitch.
• Superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
• Emphasis is on sales for extended warranty plans and product registration.
• Through rapport building and information gathering from the conversation with the customer, identify opportunities to present the need to purchase an extended service plan.
• Upsell customers to additional service plans on older appliances the customer has in their homes. 
• Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers.
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections.
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
• Accurately document information within multiple database systems.
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.

Required Skills & Desired Skills

• Proficient speaking English to US based customers.
• High School Diploma or GED required.
• +1 year of experience in a call center environment.
• Customer Service preferred and Sales experience required
• Genuine desire to provide exceptional customer service.
• Ability to understand first call resolution.
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
• Self-motivated, able to work independently, and a desire to learn and succeed.
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Demonstrates ability to speak off script, accurately, asking questions to identify busy signs
• Demonstrates ability to build rapport, off script, with customer to identify needs for our product

Job title: Network Engineer
Work Location: Ultra Lag
Experience: At least 2 years working as a Network Engineer
Education Qualification: High School Diploma or above

Roles and Responsibilities:

• Troubleshoot/Diagnose all Level 2 issues from the customers and driving satisfactory resolution of the issues.
• Troubleshoot Product
• Codes and Configuration issues.
• Ensure On-Time escalation to L3 and Engineering(R&D) teams
• Ensure consistent customer satisfaction.
• Document all communication with customers in the CRM
• Notify/Discuss with L2/TL/Manager on Tickets that require assistance.
• Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC.
• Plan and constantly work on upgrading tech and product expertise.
• Contribute to the knowledge base/ Tech Forum

Required Skills & Desired Skills:

• 2-3 years of experience as a network engineer
• Advanced English level (B2+/C1)
• Proven work stability

Technical skills:

• Bridging and Switching Concepts, LAN Technologies such as TCP/IP Ethernet – CSMA/CD
• STP, RSTP, MSTP, VLAN tagging
• Good Knowledge in Routing concepts, with Good knowledge in Routing Protocols like: RIP, OSPF, IGRP, EIGRP, BGP
• VoIP knowledge SIP, H323 (Good to know)
• Wireshark (Good to know)
• Linux (Good to know)

Job title: Database Administrator (Cosmos , Cassandra)
Work Location: Chennai
Experience: 6-8 years
Education Qualification: Bachelor’s Degree

Required Skills:

• Own database operations and performance for Azure SQL, SQL Server, and Cosmos DB, ensuring stability, security, and automation readiness.
• Manage provisioning, tuning, patching, and recovery across relational and non-relational DBs.
• Automate repetitive tasks using PowerShell and Azure Automation.
• Monitor DB performance using Azure Monitor and Log Analytics.
• Collaborate with Cloud and AI-Ops teams on predictive alerting and auto-remediation.
• Ensure PHI-compliant data governance across production environments.

Job title: Dynamic 365 Support Tech Lead
Work Location: Chennai
Experience: 6-8 years
Education Qualification: Bachelor’s Degree

Required Skills:

• Dynamics 365 (C#, Power Platform, Dataverse) expertise
• UI debugging using HTML, CSS, JavaScript 
• Workflow, Trigger, and Flow/Power Automate troubleshooting 
• Data imports/exports and integration handling
• Methodical approach to problem management and root cause analysis 
• Strong collaboration with business and compliance teams 
• Change and release management discipline 
• Effective stakeholder communication and documentation

Job title: Lightening Step & My Avatar Tech Lead
Work Location: Chennai
Experience: 6-8 years
Education Qualification: Bachelor’s Degree

Required Skills:

• Provide hands-on support for EHR/RCM/CRM systems (Epic, Cerner, Allscripts, Salesforce Health Cloud) 
• Write simple to medium complexity SQL scripts for data analysis and correction 
• Perform configuration management across COTS applications 
• Troubleshoot complex system and integration issues 
• Develop reports using SSRS or Crystal Reports 
• Apply HL7 and FHIR standards in data exchange and validation 
• Conduct root cause analysis for production incidents 
• Triage, categorize, and escalate incidents per ITIL processes 
• Collaborate with clinical users with empathy and clarity 
• Prioritize issues based on business and patient impact 
• Ensure compliance with healthcare data standards and regulations 
• Mentor junior analysts on support best practices

Job title: Lightening Step & My Avatar Specialist
Work Location: Chennai
Experience: 4-7 years
Education Qualification: Bachelor’s Degree

Required Skills:

• Provide hands-on support for EHR/RCM/CRM systems (Epic, Cerner, Allscripts, Salesforce Health Cloud) 
• Write simple to medium complexity SQL scripts for data analysis and correction 
• Perform configuration management across COTS applications 
• Troubleshoot complex system and integration issues 
• Develop reports using SSRS or Crystal Reports 
• Apply HL7 and FHIR standards in data exchange and validation 
• Conduct root cause analysis for production incidents 
• Triage, categorize, and escalate incidents per ITIL processes 

Job title: AI Support Engineer
Work Location: Chennai
Experience: 3-5 years
Education Qualification: Bachelor’s Degree

Required Skills:

• Provide technical support for AI platforms, tools, and services across development, staging, and production environments.
• Monitor system performance, availability, and reliability using observability tools (e.g., Prometheus, Grafana, ELK).
• Troubleshoot and resolve platform issues related to infrastructure, APIs, data pipelines, and model deployment.
• Collaborate with DevOps and Engineering teams to implement automation, CI/CD pipelines, and infrastructure improvements.
• Maintain documentation for support processes, known issues, and resolution steps.
• Ensure compliance with security and data governance policies.
• Participate in on-call rotations and incident response activities.
• Assist in onboarding new users and teams to the AI platform.

Job title: AI Engineer
Work Location: Chennai
Experience: 5-7 years
Education Qualification: Bachelor’s Degree

Required Skills:

• Develop and maintain front-end interfaces for AI-powered applications using modern frameworks
• Build and optimize back-end services and APIs to support AI models, data pipelines, and agentic workflows.
• Integrate AI/ML models into production systems, ensuring performance, scalability, and reliability.
• Collaborate with AI engineers to implement agentic AI capabilities, including tool-use, reasoning, and multi-agent coordination.
• Work with knowledge graph engineers to visualize and interact with GraphDB-powered knowledge graphs.
• Ensure secure and compliant development practices across the full stack.
• Participate in code reviews, testing, and continuous integration/deployment (CI/CD).
• Document technical designs, workflows, and implementation strategies.

Job title: AI Full stack Developer
Work Location: Chennai
Experience: 6-8 years
Education Qualification: Bachelor’s Degree

Required Skills:

Technical Leadership

• Lead design, architecture, and development of AI-driven applications using GenAI and Agentic AI frameworks.
• Mentor and guide a team of developers, ensuring high-quality code and best practices.
• Collaborate with product managers, data scientists, and stakeholders to define technical roadmaps.

AI/ML Development

• Design, develop, and implement ML/DL models for predictive analytics, NLP, computer vision, and generative AI use cases.
• AI/ML Frameworks: TensorFlow, PyTorch, Scikit-learn, Hugging Face Transformers
• Build and integrate LLMs, GenAI models, and agent-based AI workflows into enterprise solutions.
• Fine-tune, prompt-engineer, and optimize LLMs (OpenAI, Anthropic, Llama, etc.) for business use cases.
• Design and implement multi-agent orchestration systems for intelligent automation.

Fullstack Development

• Develop scalable web applications using React.js / Angular / Vue.js (frontend) and Python (Django / Flask / FastAPI / Node.js) (backend).
• Integrate AI/ML APIs, microservices, and databases (SQL & NoSQL).
• Ensure security, scalability, and performance of deployed applications.

Cloud & MLOps

Monitor and optimize model performance in production.

Deploy and manage AI applications on AWS / Azure / GCP.

Implement CI/CD, containerization (Docker, Kubernetes), and model deployment pipelines.

• Define end-to-end architecture for GenAI & Agentic AI solutions
• Design scalable and secure AI pipelines including data ingestion, model training, fine-tuning, deployment, and monitoring.
• Architect multi-agent AI systems leveraging frameworks like LangChain, AutoGen, LlamaIndex, or similar.

Hands-on Development

• Build and optimize AI applications in Python using frameworks such as PyTorch, TensorFlow, Hugging Face Transformers.
• Implement and integrate LLMs, embeddings, RAG (Retrieval-Augmented Generation), vector databases (Pinecone, FAISS, Weaviate, Milvus).
• Develop autonomous AI agents for workflow automation, reasoning, and decision-making.

Innovation & Strategy

• Evaluate and recommend emerging GenAI & Agentic AI frameworks, tools, and platforms.
• Define best practices for prompt engineering, model fine-tuning, safety, compliance, and governance.
• Collaborate with stakeholders to align AI solutions with business goals and enterprise architecture.

Leadership & Mentoring

• Lead technical discussions and provide architectural guidance to engineering teams.
• Mentor data scientists, ML engineers, and software developers in AI best practices.
• Collaborate with product managers and business leaders on solution roadmaps.