Technical Trainer – Professional Services

Job Category :

Mauritius
Posted 2 weeks ago

Job title: Technical Trainer – Professional Services
Work Location: Mauritius
Qualification: Bachelor’s Degree
Experience : 3+ years of experience
No of openings: 1

Roles and Responsibilities:

  • Dual role – 70% training delivery and 30% professional services deployment projects
  • Design, develop and maintain training curriculum for varying technical audiences. This includes updating curriculum and materials as new features are introduced. Help to create Stories and
  • Use Cases to frame and elaborate the course learning goals in the context of real-world applications.
  • Design, develop and maintain presentation content, quizzes, certification exam questions and a
  • job-task analysis for training courses.
  • Design, develop and maintain lab exercises and guides to give students hands-on experience in
  • training labs and provide supporting material for post-training reference.
  • Continue to develop the project Certification curriculum and process.
  • Support field trainers to ensure engaging delivery of courseware to students
  • Self-manage your projects with a high organization, report on updates, be accountable and keep
  • your team abreast of project status.
  • Develop strong working relationships with subject matter experts (inside or outside the company)
  • to validate course design and content.
  • Train trainers. Deliver beta courses as part of honing a course. You may occasionally co-teach a
  • class with a new training partner as they ramp-up.
  • Lead the Partner and End Customer training efforts to satisfy training demands.
  • Continuous use of Customer Satisfaction metrics and to gain and apply feedback from students,
  • trainers, and SEs from all training activities.
  • Present the project cloud security assessments to Customer
  • Create and deliver detailed and professional level documentation
  • Understand System integration with SSO, AD, Proxies, Cloud API’s, VM’s & Firewalls
  • Create evaluation test plans and implement DLP solutions

Required Skills:

  • 3+ years of experience as a Professional Services Consultant with a proven track record and
  • demonstrable skills at presenting technical information at the business executive level or at the
  • architect level
  • Excellent knowledge and experience with network security technologies including but not limited
  • to: CASB, Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP, and Encryption.
  • Working knowledge of HTTP(S), DNS and Layers 4-7.
  • Experience in leading live and remote training sessions, preferably to a distributed audience.
  • Experience writing clear step-by-step instructions to meet well-defined objectives
  • Project management skills, including clear communications, to keep your team apprised of status
  • and to get help when you need it
  • Bachelor’s degree

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