Job title: Technical Trainer – Professional Services
Work Location: Mauritius
Qualification: Bachelor’s Degree
Experience : 3+ years of experience
No of openings: 1
Roles and Responsibilities:
- Dual role – 70% training delivery and 30% professional services deployment projects
- Design, develop and maintain training curriculum for varying technical audiences. This includes updating curriculum and materials as new features are introduced. Help to create Stories and
- Use Cases to frame and elaborate the course learning goals in the context of real-world applications.
- Design, develop and maintain presentation content, quizzes, certification exam questions and a
- job-task analysis for training courses.
- Design, develop and maintain lab exercises and guides to give students hands-on experience in
- training labs and provide supporting material for post-training reference.
- Continue to develop the project Certification curriculum and process.
- Support field trainers to ensure engaging delivery of courseware to students
- Self-manage your projects with a high organization, report on updates, be accountable and keep
- your team abreast of project status.
- Develop strong working relationships with subject matter experts (inside or outside the company)
- to validate course design and content.
- Train trainers. Deliver beta courses as part of honing a course. You may occasionally co-teach a
- class with a new training partner as they ramp-up.
- Lead the Partner and End Customer training efforts to satisfy training demands.
- Continuous use of Customer Satisfaction metrics and to gain and apply feedback from students,
- trainers, and SEs from all training activities.
- Present the project cloud security assessments to Customer
- Create and deliver detailed and professional level documentation
- Understand System integration with SSO, AD, Proxies, Cloud API’s, VM’s & Firewalls
- Create evaluation test plans and implement DLP solutions
Required Skills:
- 3+ years of experience as a Professional Services Consultant with a proven track record and
- demonstrable skills at presenting technical information at the business executive level or at the
- architect level
- Excellent knowledge and experience with network security technologies including but not limited
- to: CASB, Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP, and Encryption.
- Working knowledge of HTTP(S), DNS and Layers 4-7.
- Experience in leading live and remote training sessions, preferably to a distributed audience.
- Experience writing clear step-by-step instructions to meet well-defined objectives
- Project management skills, including clear communications, to keep your team apprised of status
- and to get help when you need it
- Bachelor’s degree
Job Level | 3-5years |