Flexible. Scalable. Cost-ecient.
Movate + Amazon Connect advantage
- All-inclusive package – Messaging, omni-channel, conversational AI, journey orchestration, and more
- Ready-to-use integrations – CRM, WFM*, Work@Home, smart routing, open APIs
- Unmatched delivery expertise – Best practices and operational frameworks on Amazon Connect
- Outcomes based delivery model – Commitment to delivering business outcomes
- Advanced consulting partner with AWS – Dedicated Amazon Connect delivery practice
We have everything you need to succeed
- Strategy consulting & design
- End to end implementation & support
- Integration & migration from existing voice infrastructure
- CX optimization services
Movate’s Digital Catalysts
1. Ready-to-use Integrations
- Salesforce
- Freshdesk
- Azure
- Google Cloud Platform
2. Solutions on Amazon Connect
- Smart contact routing
- Smart IVR*
- Intelligent CTI
- Voice analytics
- Voice bots
- Virtual assistant
3. Solutions on CRM
- Agent 360⁰ workbench
- Team lead dashboard
- Process QA automation
- KPI reporting
- RPA BPA
- AI performance management
*IVR = Interactive Voice Response. *CTI = Computer Telephony Integration.
Why choose Movate?
- Unmatched delivery expertise – Best practices and operational frameworks on Amazon Connect services
- Reliable value partner – Our award-winning Movate Edison brings next-gen digital solutions to complement Amazon Connect services
- High value, low risk supplier – Cost competitive supplier that ensures rapid go-live (~3 weeks) while sharing your risks and gains
- CX obsessed – 26+ years of managing complex CX ecosystems and developing cloud-native infrastructures
Recent analyst recognitions and industry awards
Recognized as “Most Admired IT Company ofthe Year” at the Golden Globe TigerAwards 2022
-June 2022
Won a Platinum award in the “Best Workplace ofthe Year” category at the 2022 TITAN Business Awards
-May 2022
Won Gold Stevie for “Best Management Team in IT Services” at the American Business Awards 2022
-May 2022
Won Gold Stevie for Contact Center or Customer Service Outsourcing Provider ofthe Year 2022” for Sales and Customer Service
-March 2022
Platinum winners in “Best Innovation in Customer Service” category at the 2021 TITAN Business Awards
-November 2021
Recognized as the “Best Outsourcing Provider ofthe Year 2021” by ICMI
-September 2021
Transition to a smart cloud ecosystem & orchestrate seamless customer journeys
Additional Information
- WEBPAGE – Amazon Connect managed services
- FLAYER – Amazon Connect managed services
- REPORT – TSIA-Movate author report on outsourcing
- BLOG – The digital disruptor in contact center services
ABOUT MOVATE :
Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and a relentless focus on driving client outcomes. Recognized as one of the most awarded and analyst-accredited companies in its revenue range, Movate helps ambitious, growthoriented companies across industries stay ahead of the curve by leveraging its world-class talent of over 11,700+ full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages.
For more information, please send a mail to info@movate.com or visit www.movate.com