Job title: Trilingual Technical Support (French+English+Spanish)
Work Location: TerraCampus, Tres Rios
Qualification: High School Diploma
Experience: Minimum 1 years of relevant experience
No of openings: 2
Roles and Responsibilities:
- Resolve technical issues related to the project platform and different products.
- Complete detailed tickets and reports of the technical assistance provided, steps taken, and resolution of cases.
- Report to the assigned team lead.
- Maintain a good work ethic, as well as be transparent all the time.
- Provide outstanding customer service to our partners.
- Proficiency in French Level >B2+
- Proficiency in English Level >B2+
- Basic computing and hardware knowledge and internet software.
- Basic networking knowledge. (Preferred).
- Customer Service and call center experience. (Preferred).
- Level 1 technical support experience (Preferred, at least one year).
- Sills to work in teams.
|Job Level||1- 5 Years|