Trainer

Job Category :

Chennai, India
Posted 2 weeks ago

Job title: Trainer
Designation: Specialist
Work Location: Chennai
Experience:  5-7 years
Education Qualification: Any Graduation Degree
No of openings: 5+ Openings

Summary:

  • We’re looking for a Trainer who is passionate about teaching others and helping them to succeed.
  • The ideal candidate will have experience working in a call center environment and be able to effectively train others on the various systems and processes used.
  • If you have a strong desire to help others learn and grow, then we want to hear from you!

Trainer Duties:

  • Provide training and instruction to customer service representatives to ensure successful performance of job duties
  • Develop online and in-person course curriculum for all job functions.
  • Provide feedback to managers on the performance of staff members.
  • Train new employees or retrain experienced staff members.
  • Maintain a training program schedule and calendar.
  • Provide training to new and additional locations as needed.
  • Obtain or participate in continuing education to enhance technical knowledge
  • Develop and implement new training programs as needed.

Responsibilities:

  • Provide accurate and timely training and support to new staff to ensure successful implementation of key call center processes and policies
  • Coordinate with senior-level call center members to ensure proper usage of consumables and schedule staffing according to call volume
  • Update and maintain material inventory
  • Perform other duties as required by supervisor

Required Skills & Desired Skills

  • Any Degree (Graduation mandatory)
  • 1+ years’ call centre training experience
  • Ability to train all levels of customer service representative.
  • Strong interpersonal, communication, and presentation skills.
  • Ability to train with presentations, videos, and hands-on exercise

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Job Level2 – 7 years,&nbspSenior Level

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