Category: News

  • The prompt towards a new era of CX

    The prompt towards a new era of CX

    Media: Express Computer Date: Aug 14, 2023 By Sid Victor, Head of Support Services at Movate AI’s new inflection point, generative technology, has captured the world by storm and could be the next giant leap to unleash the innovation and productivity we need. The market will reach over $109B by 2030, with a projected CAGR

  • Microsoft partner ecosystem takes on AI boom, program shifts

    Microsoft partner ecosystem takes on AI boom, program shifts

    Media: Tech Target Microsoft Inspire 2023 saw the company relaunch its partner program to address the expected boom in AI. Partners discuss technology developments and partner program changes. Microsoft this week recast its partner program for next-generation AI technology, which the company said could expand its partners’ total addressable market from $4 trillion to as much

  • The Prompt Toward A New Era Of CX

    The Prompt Toward A New Era Of CX

    Media: EITK Building better customer relationships and crafting more engaging and personalized experiences by tapping the prowess of this disruptive technology. By: Sid Victor, Head of Support Services at Movate AI’s new inflection point, generative technology, has captured the world by storm and could be the next giant leap to unleash the innovation and productivity we need.

  • Modernize Legacy CRM Systems using Salesforce to Accelerate Value Realization

    Modernize Legacy CRM Systems using Salesforce to Accelerate Value Realization

    Media: CXOToday In the past few years, we have witnessed businesses changing at a warp speed with customer expectations at an all-time high, plus a challenging economy. The advent of cloud computing has radically transformed the landscape of enterprise business systems and the way business engage with customers. In this environment, businesses should effectively use

  • IT service execs point to 5 core zero-trust questions

    IT service execs point to 5 core zero-trust questions

    Media: Tech Target | IT service A partner-customer dialog around zero trust should focus on the basics of organizational awareness, upskilling, funding, technical tooling and user experience. The work-from-anywhere trend and the nonstop danger of cyber attacks have pushed zero trust up the list of IT priorities. Professional services companies, MSPs and systems integrators see

  • Develop employees and retain during a recession

    Develop employees and retain during a recession

    Media: NASSCOM “You never let a serious crisis go to waste.” – Winston Churchill I recall this quotation to draw parallels to our present economic situation.  The media is flush with countless news on the great resignation, the talent crunch, and quiet quitting. But all is not doom and gloom. This is the moment to seize, and

  • 4 key ways partners sharpen digital transformation strategy

    4 key ways partners sharpen digital transformation strategy

    Media: Tech Target | digital transformation strategy IT service providers employ methodologies, tools and platforms to keep initiatives on track. Their efforts aim to prevent projects from stalling before they deliver the goods. Digital transformation projects often struggle to realize the promise of renewed business models, vastly improved efficiency and product innovation. Indeed, cumbersome, slow-moving

  • Key Components Shaping the Digital Workplace

    Key Components Shaping the Digital Workplace

    Platform: NASSCOM Hybrid, collaborative, and automated work models are the new reality for global organizations. Employers must position themselves today to not just follow this paradigm shift, but to help lead the next wave of digital workplace transformation. According to a report by ISG Provider Lens™, employers are increasingly focused on employee retention, cultivating a

  • Is your traditional QA ready for the experience era?

    Is your traditional QA ready for the experience era?

    Media: Times of India These are testing times for businesses. Today’s customers, employees and partners demand memorable experiences delivered seamlessly across channels and interaction points. With rapidly evolving customer expectations, it becomes critical to ensure the quality of the experience, and as a result the quality assurance function needs to evolve and transform to Quality

  • Zero-trust consulting opportunities abound amid tech confusion

    Zero-trust consulting opportunities abound amid tech confusion

    Media: Tech Target | zero-trust consulting Ten years on, tech buyers still find zero trust bewildering. Consultants aim to help them get a handle on — and deploy — this multifaceted security model. Organizations are paying more attention to zero trust, but struggle with the basic questions of what it is and how they can