Join Our Team

Job title: Customer Support Specialist
Location: Barranquilla, Colombia
Experience: 1-2 years
Education Qualification: Bachelor’s Degree

Roles and Responsibilities:

• Leverage product knowledge and customer service skills to answer casework from Customers.
• Deliver a top-tier customer support experience through creative problem-solving, tickets and consistent probing, to craft accurate & timely outcomes for Customers.
• Conduct procedures to escalate and coordinate the customer response in accordance with values.
• Expand your knowledge of client hardware and software weekly through professional development time, trainings, knowledgebase articles, and the experience gained from performing the roll.

Required Skills & Desired Skills:

• English Language with B2/B2+
• 1 year of experience in a customer support role and ticketing systems.
• 1 year of experience in customer service, (Business-To-Business strongly preferred).

Job title: Inbound Sales and Service Associate
Location: UltraLag, Lagunilla, Heredia
Experience: +1 year of experience in a call center environment.
Education Qualification: High School Diploma
No of openings: 100

Roles and Responsibilities:

• If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further.
• We are looking for energetic customer sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers – It all starts with you!
• Our purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients.
• You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.

You will provide inbound telephone support to our clients concerning extended warranty plans and services.

Essential Duties and Responsibilities:

• Inbound Sales Associate are responsible for assisting existing and new customers with registering their new appliances establishing rapport with the customer to position the sales pitch.
• Superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
• Emphasis is on sales for extended warranty plans and product registration.
• Through rapport building and information gathering from the conversation with the customer, identify opportunities to present the need to purchase an extended service plan.
• Upsell customers to additional service plans on older appliances the customer has in their homes. 
• Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers.
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections.
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
• Accurately document information within multiple database systems.
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.

Required Skills & Desired Skills

• Proficient speaking English to US based customers.
• High School Diploma or GED required.
• +1 year of experience in a call center environment.
• Customer Service preferred and Sales experience required
• Genuine desire to provide exceptional customer service.
• Ability to understand first call resolution.
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
• Self-motivated, able to work independently, and a desire to learn and succeed.
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Demonstrates ability to speak off script, accurately, asking questions to identify busy signs
• Demonstrates ability to build rapport, off script, with customer to identify needs for our product

Location: Outbound Sales Account Executive
Work Location: Ultrapark I, La Aurora, Heredia
Experience: 1-3 Years, Outbound sales
Education Qualification:  Any Degree
No of Openings: 20

Roles and Responsibilities:

• The Outbound Account Executive will bring the local and regional small and mid-size restaurant merchants onto project’s  platform to increase the overall selection in the U.S. market for our customers.
• You’ll be focused on leading the sales cycle, discovering needs and decision drivers, communicating value for the restaurant and closing partnerships with prospective merchants, while promoting and representing the DoorDash brand in a positive and professional manner.
• This is an acquisition, cold calling role, utilizing a targeted lead list provided to the AE.
• Help transform the way restaurants monetize through our on-demand delivery service
• Create a great first impression with merchants and build a pipeline of qualifi ed leads
• Lead the full sales cycle while closing transactions to attain new business from small to mid-size merchants
• Master email marketing automation tools to creatively engage prospects
• You enjoy the hustle required, making a high volume of calls daily, to help merchants grow their businesses
• Be a key part of our core DoorDash business, gaining crucial insight with a path to grow into a variety of other roles within the company

Required Skills & Desired Skills

• Proficiency in English Level >B2+ 
• Active listening
• Creative, persistent, and passionate about sales
• Salen mindset
• Critical thinking
• Speed to solution

Job title: Senior Database Engineer
Location: Bogotá, Colombia
Experience: 6-7 years
Education Qualification: Bachelor’s Degree

Roles and Responsibilities:

• Manage, monitor, and optimize PostgreSQL, MySQL, SQL Server, and Redis databases in production and development environments.
• Provide on-call support for database incidents, ensuring reliability and minimal downtime.
• Deploy and manage AWS database services, including RDS, Aurora, DynamoDB, and Redshift.
• Automate database provisioning and management using Infrastructure as Code (Terraform).
• Perform performance tuning, indexing, partitioning, and troubleshoot replication or query issues.
• Implement database releases and schema changes.
• Support multiple SQL and NoSQL databases and continuously expand expertise beyond PostgreSQL/MySQL.

Required Skills & Desired Skills:

• English Language with B2/B2+.
• 6–7 years Strong hands-on experience with PostgreSQL and MySQL)
• AWS Experience

Job title: Logistics Coordinator
Location: Heredia, Costa Rica (Hybrid)
Experience: 3+ years of experience
Education Qualification: High School Diploma or equivalent is required. College degree is desirable.

Summary

• Reporting to the Global Service Logistics team, the Logistics Coordinator will primarily focus on managing day-to-day RMA (returns material authorization), advance replacements and return shipments for the Global Service Logistics (GSL) function. T
• he Logistics Coordinator should have extensive customer administration experience and must demonstrate the ability to develop strong relationships across all supply chain and functional organizations that include – Logistics, Operations, Technical Support and Sales.
• The ideal candidate will be a somewhat self-managed, customer-oriented and proactive individual.

Roles and Responsibilities:

• Responsible for the proactive day-to-day monitoring of service parts dispatches in an outsource RMA (returns material authorization) administration environment.
• The proactive identification of issues that will cause a problem with a dispatch in terms of delays or incorrect order details.
• Real time corrective actions to correct any potential dispatch issues.
• Act as regional point of contact for the client and key business partners for questions regarding dispatches as they relate to parts and Field Engineers to customer sites.
• Support the Global Service Logistics team in working with vendors to conduct Root Cause Corrective Action results for logistics / field issues.
• Engage in daily tactical communication with external vendors (RMA administration, service logistics and field engineering), internal and external customers.
• Analyze data from numerous databases (using internal systems, Excel, SQL and/or other data management systems) and perform reporting and analysis as needed.
• Support the Global Service Logistics team with publishing of performance metrics to assist with driving business results.
• Working within time constraints to meet critical business needs.
• Document work instructions and best practices.
• Customer-oriented with a proactive attitude.

Required Skills:

• 3-5 years of experience in an RMA (returns material authorization) Administration role with a focus on high-tech service parts logistics and field engineering.
• Knowledge of Salesforce.com, Service Now, SAP or equivalent enterprise resource planning systems.
• Advanced English (B2+-C1)
• Strong attention to detail.
• Strong analytical skills.
• Manage, prioritize and work well with cross functional organizations.
• Enthusiastic and self-starter.
• Ability to work outside of normal business hours if required.

Desired Skills:

• AS in Business Administration or equivalent is advantageous.
• Extensive experience using office administration products such as Excel, Word, PowerPoint and/or Google products.