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Now hiring in the Philippines: Discover careers in tech, support & more
The Philippines is home to a dynamic, skilled, and tech-savvy workforce that continues to attract global companies seeking top-tier talent. With strong English proficiency, a culture of service excellence, and a growing digital ecosystem, the country has become a leading destination for technology services, CX and customer support careers.
Enter a world where your career can take on new heights. Whether you’re a fresher or an experienced professional, the possibilities at Movate, Philippines, are endless. We’re delighted to have you join us! Benefit from rewarding career opportunities in technology, customer experience, and business support roles, and more.
Why work at Movate Philippines: Culture, careers & growth
Since launching operations in Manila in 2009 and expanding with a second facility in 2018, Movate has grown into a key player in the Philippines’ thriving tech and support services landscape. Strategically located in Taguig City, our Global Capability Centers (GCC) are built to deliver exceptional Customer Experience (CX) solutions—including customer care, technical support, and acquisition services—for some of the world’s leading brands. The location is ideal as it offers a time zone advantage for global clients. With AI-augmented agents, full-time employees and a flexible gig workforce, our teams consistently provide AI-powered support for clients with empathy and a special human touch. At Movate Philippines, you don’t just find a job—you build a future in a culture that champions innovation, growth, and impact.
In 2024, Movate Expanded its operations in Philippines by launching a new delivery center in Antipolo City, Manila, with a significant hiring ramp up. Located in the East Gate Business Center of Antipolo City, Movate’s new state-of-the-art facility has over 600 seats spread across 35,000 square feet. It features smart office floors and conference rooms, modern training labs, and recreational spaces, including collaboration zones, a gym, indoor game rooms, and a 24/7 cafeteria.
In 2025, Movate was recognized among the ‘Top 100 Outsourcing Leaders’ by OA500, a global outsourcing firm index.
Inside Movate’s Culture: Innovation, inclusion & impact
Recognized by Comparably for having the Best Global Culture (2023) and as a Top Company for Diversity and Women (2022), Movate is committed to building an inclusive, empowering workplace where people from every backgrounds can thrive. Movate’s work culture embraces work-life balance, AI-literacy, digital fluency, continuous upskilling, and personalized career growth paths. The culture at our offices stem out of our DREAM values and a sense of community. You become the best version of “you.”
Whether you find yourself in the Gen Z bracket, a millennial, or from any demographic cohort, you’ll find a community of your own that values your uniqueness, your voice, and one that fuels your passions and shares your career aspirations. At Movate Philippines, you’re not just part of a workplace but indeed a movement that shapes the future of work.
Discover an array of career opportunities at Movate Philippines to propel your career to new heights.
Job title: Contract Renewal Specialist/ Retention Specialist
Work Location: McKinley, Taguig
Experience: 2-3 years
Education Qualification: High School Graduate
Roles and Responsibilities:
- Own renewal conversations escalated by Atlas — non-responders after automated sequences, negative sentiment signals, at-risk accounts, and customers seeking to negotiate outside the automated flow
- Work inside the Atlas Co-Pilot desktop, using account history, intent signals, and prior automated touchpoints to pick up the conversation with full context rather than starting cold
- Facilitate renewals at existing contract terms; escalate concessions, pricing adjustments, or contract modifications to the designated Gainsight/customer CSM rather than negotiating them independently
- Identify and surface upsell or expansion signals during renewal conversations, routing them to the appropriate internal owner
- Document every interaction accurately in the CRM and Atlas activity log, including outcome, sentiment, and any escalation triggered
- Meet or exceed KPIs tied to renewal rate and save rate, not average handle time or contacts-per-hour
- Participate in structured onboarding and ongoing coaching on SaaS renewal objection handling and the Atlas handoff model
- Flag patterns back to the program (recurring objections, timing issues, product gaps) so they can inform both agent coaching and Atlas automation tuning
- Maintain a positive, professional relationship with customers at every touchpoint, including save conversations
- Perform other duties as assigned
Required Skills & Desired Skills:
- Minimum of 3-5 years of experience in a renewal, customer success, or account management role — SaaS renewal experience required; general customer service background does not meet this bar
- Minimum CEFR B2 English-language proficiency (voice and written), verified through a passed language assessment prior to production placement
- Demonstrated experience handling objection and save conversations, not just transactional renewal touchpoints
- Comfortable working inside an AI-assisted workflow — reading automated intent/sentiment data and picking up a conversation mid-lifecycle rather than initiating cold outreach
- Strong verbal and written communication skills, with the judgment to know when to hold firm on terms and when to escalate
- Familiarity with CRM and contract management tools
- Strong organizational skills and attention to detail
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| Job Level | 2-3 years |
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Recruitment fraud alert
The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.
Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate.
As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
- We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
- We never request money for any purpose before, during, or after the hiring process.
- The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.
Stay safe and stay vigilant.
Employment Verification
For employment verification inquiries, kindly reach out to our dedicated team at employment.verification@movate.com. We’ll assist you in confirming relevant employment details at the earliest.
