Careers at Movate – Philippines

Job title: Sr. Director/AVP/VP   – Sales 
Location: USA
No of openings: 3
Experience: 10+ years of relevant sales experience

Summary:

You’re eyeing the most resilient, fastest growing, and most awarded technology consulting services provider in the industry! With a strong growth rate and numerous recognitions under the belt, Movate is setting the stage for transformation and adapting for tomorrow. You’ll take charge of hunting new business accounts for our B2C Support / Customer Experience management Services across services such as Sales, Customer Service, Billing, Technical Support, Premium Services, Retention, Account Management, Digital Transformation Services and Analytics. If you have passion for hunting and are a dynamic people leader who understands the bigger picture and can balance strategic vision and thought leadership with execution excellence, this is the role for you.

• We are looking for passionate and experienced candidates with a proven track record of acquiring new logos.
• Experience in selling B2C support / customer experience management services across the customer lifecycle
• Target industry verticals include but are not limited to technology (across sectors), retail, ecommerce, fintech, hospitality, travel, mobility, and marketplace apps
• This individual will have end-to-end sales cycle responsibility for customer acquisition and stakeholder management and will be responsible for supporting the strategy and execution of Movate growth

Roles and Responsibilities:

• Meet / exceed revenue targets through recognised revenue from new logos acquired and through active pipeline management.
• Build high performance teams, improve organizational efficiencies, build scalable business processes to exceed goals
• Contribute to and execute Go-to-Market strategy for Movate
• Identify and implement comprehensive business development and sales strategies by leveraging Movate service offerings.
• Create a defined set of target accounts across desired industry verticals. Develop and execute a pursuit strategy for them.
• Ability to be consultative through the sales process and work from the ground up on solutions to close deals.
• Provide competitive intelligence on pursuits and leverage collective strength of the organization to present winning solutions to the client.
• Provide market feedback to the executive management team and identify opportunities that enhance our business and revenue.
• Manage opportunities across the entire sales cycle including qualification, pitching, presenting, manage proactive proposals / RFPs, and closing deals with internal support groups (Pre-sales, Marketing, Inside-sales, delivery, and operations)
• Use internal sales tracking tools diligently to maintain a full record of all sales activity and generate reports for stakeholders, providing visibility into the sales pipeline.
• Present entire portfolio of Movate solution offerings and capabilities to customers clearly articulating our value proposition and differentiators with right alignment with Solution Architects (as needed).
• Identify potential strategic partners, alliances and relationships that will increase the deployment of Movate solutions and services within current clients.

Required Skills:

• At least 10+ years of relevant sales experience from organization that is engaged with Gig workforce facilitating Customer Experience / Contact Centers
• A seasoned hunter, skilled at generating their own leads through cold calling, research, networking, industry relationships and partners
• Experience in managing a team of hunters who would be performing similar roles across a pre-designated set of target accounts
• A self-starter with a passion for New Logo Sales and Business Development.
• Strong understanding of market trends and ability to create end-to-end, multifaceted, go-to market strategy for service line.
• Ability to represent company in external forums, conferences, analyst / advisor meetings, panels, etc.
• Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins
• Previous executive level consultative sales experience, specifically working with C suite executives to negotiate and close deals.
• Highly skilled and proven track record of sales negotiation and executive leadership relationships
• Track record of meeting and/or over-achieving sales revenue targets
• Negotiate pricing and contracts. Meet and exceed quota standards.

Location: Onsite – Temple, TX

Education: High School Diploma

Experience:  Minimum 6 months in a Customer Service Role

No of Openings: 50+

Summary:

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to clients, utilizing strong communication skills and problem-solving abilities.

Responsibilities:

• Handle inbound and outbound customer calls professionally and courteously
• Assist customers with product inquiries, orders, and issue resolution
• Maintain accurate customer records in the computer system
• Provide information about products and services
• Upsell products and services to customers when applicable
• Resolve customer complaints in a timely manner
• Collaborate with the sales team to meet customer needs

Required Skills:

• Proficient in computerized systems for data entry and retrieval
• Ability to commute to Temple, TX 76504 (Required)
• Ability to type efficiently and accurately
• Prior experience in client services or customer support is preferred
• Strong command of the English language, both written and verbal
• Exceptional phone etiquette and communication skills
• Sales experience is a plus
• Bilingual proficiency is advantageous
• Familiarity with call center operations is beneficial
• Shift Timings: Monday – Friday – 8.00 am – 5.00 pm CST (Morning Shift)

Job Type: Full-time

Pay: $16.50 per hour

Expected hours: No less than 40 per week

Shift Timings: Monday – Friday – 8.00 am – 5.00 pm CST

Benefits:

• Weekends Off
• Dental Insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Job title: Customer Service Agent Trilingual – Portuguese
Location: Tres Ríos, Terra Campus
Experience: 6 months to 1 year
Education Qualification: Highschool Diploma

Roles and Responsibilities:

• Provide great customer service to the clients, resolving issues and questions about the product.

Required Skills & Desired Skills:

• Minimum 6 months of experience in call center preferably inbound calls.
• High School Diploma
• Excellent Portuguese communication skills B2+ C1 
• Intermediate English:  B2, B2+

Job title: Technical Support Engineer – Italian
Location: Mauritius
Education Qualification: School Certificate or Higher School Certificate
No of openings:  10

Roles & Responsibilities/ Job Description:

• Provide support through Voice, Chat, Email & remote assistance (universal agent)
• Provide WOW customer experience
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into the system
• Ability to follow processes, meet and exceed KPIs
• Identify and escalate priority issues
• Case/Ticket documentation
• Adhering to standard operating procedures required by the process and organization
• Awareness of relevant service levels

Required Skills:

• School Certificate or Higher School Certificate 
• 6 months to 1-year experience.
• Italian Proficiency Language Native or near-native speaker
• Good understanding of French and English languages
• Excellent verbal and written communication skills
• Customer service orientation

Job title: Technical Support Engineer – German
Location: Mauritius
Education Qualification: School Certificate or Higher School Certificate
No of openings:  10

Roles & Responsibilities/ Job Description:

• Provide support through Voice, Chat, Email & remote assistance (universal agent)
• Provide WOW customer experience
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into the system
• Ability to follow processes, meet and exceed KPIs
• Identify and escalate priority issues
• Case/Ticket documentation
• Adhering to standard operating procedures required by the process and organization
• Awareness of relevant service levels

Required Skills:

• School Certificate or Higher School Certificate
• 6 months to 1 year experience
• German Proficiency Language Native or near-native speaker
• Good understanding of French and English languages
• Excellent verbal and written communication skills
• Customer service orientation

Job title: Financial Customer Service Specialist
Work Location: East Gate Business Center – Antipolo
Experience: 6 months and above
Education Qualification: High School Diploma
No of openings:  100  – 200 Customer Service Support

Roles and Responsibilities:

• Provide Customer support
• Monitor and provide services thru phone and email.

Required Skills & Desired Skills:

• With at least 6 months handling financial and Financial Technology (FinTech) account in the BPO industry
• Customer/client-facing experience is a must
• Excellent verbal and written communication skills
• Experience with Point of Sale is an advantage
• Experience in international Center.
• Amenable to work in night shifts and shifting schedules
• Amenable to work onsite at Masinag LRT Station, Antipolo?

Job title:  Trilingual Customer Support Representative
Work Location: Barranquilla, Colombia
Experience: 6 months
Education Qualification: Bachelor’s Degree
No of openings:  1

Roles and Responsibilities:

• Provide a world-class experience to our customers by answering incoming questions from multiple channels, including phone, chat, and email.
• Resolve solutions to help customers thrive.
• Conduct procedures to escalate and coordinate the customer response in accordance with values.

Required Skills & Desired Skills: 

• English Language with B2/B2+.
• 6 months of experience in customer service
• Portuguese Language Be/B2+.

Job title:  Japanese Customer Service Representative
Work Location: BGC and WFH
Experience: 6 months – 3 years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in BGC Taguig City and the ability to work remotely.
• Flexibility to work Japanese business hours and be available during weekends and holidays as per business needs.
• N1 or native
• At least 6 months of professional customer support experience (Japanese language)
• Sound knowledge of telephone etiquette
• Use of Kanji

Job title:  Spanish Customer Service Representative
Work Location: BGC and WFH
Experience: 6 months – 3 years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in BGC Taguig City and the ability to work remotely.
• Flexibility to work Spanish business hours and be available during weekends and holidays as per business needs.
• N1 or native
• At least 6 months of professional customer support experience (Spanish language)

Job title:  German Customer Service Representative
Work Location: BGC and WFH
Experience: 6 months – 3 years
Education Qualification: High School Diploma
No of openings:  1

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in BGC Taguig City and the ability to work remotely.
• Flexibility to work German business hours and be available during weekends and holidays as per business needs.
• N1 or native
• At least 6 months of professional customer support experience (German language)

Job title:  Trainer (with Instructional designing background)
Work Location: EGBC and BGC
Experience: 1-3 Years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

• Developing and delivering training programs to new hires
• Creating training materials
• Conducting need assessments to identify training gaps

Required Skills & Desired Skills:

• Instructional designing experience is must.
• Experience within a high-volume, rapid growth environment is required.
• Excellent oral and written communication skills and with an ability to tailor communication to an audience.
• Proficient in Microsoft Office Word, Excel
• Energetic, detail-oriented, with great work ethics and positive attitude.
• Preferably 1-3 years Experienced Employees specializing in Training & Development or equivalent.
• Must specialize in Customer Service Skills Training.

Job title:  Network Operations Engineer
Work Location: Asian Century Center, BGC, Taguig
Experience: 1-2 Years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

• Handle escalations from Tier 1 phone calls, emails, or monitoring alert
• Work support tickets that coming in via phone, email, or customer portal
• Collaborate with Team Members regarding resolutions to various customers
• Proven experience troubleshooting problems ranging from servers, network, and PC issues
• Must provide quality customer service skills in all forms of communication
• Utilize experience and knowledge to assess issues and provide solutions for Tier 1 escalations
• Assist Tier 1 with responding to alerts and tickets from various monitoring systems
• Take ownership of tickets and customer interactions
• Engage in continued certification training to improve skillset 
• Escalate issues to Tier 3 when needed and remediate client issues
• Report critical incidents or problems that become too complex for self-resolution
• Tier 2 Engineer must be flexible to work all shifts including some holidays and weekends
• Assist the Operations Center staff as needed with special projects and other duties

Required Skills & Desired Skills:

• 1-2 years of experience in administering/supporting any of the following:
• LAN/WAN environments
• Office365 and Azure
• Network Operations Center
• Help Desk or relevant customer service skills
• Experience with PSA and RMM tools

Job title:  Systems Engineer
Work Location: Asian Century Center, BGC, Taguig
Experience: 1-2 Years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

• Strong quantitative and technical aptitude.
• Handle escalations from Tier 1 phone calls, emails, or monitoring alert
• Work support tickets that comin in via phone, email, or customer portal
• Collaborate with Team Members regarding resolutions to various customers
• Proven experience troubleshooting problems ranging from servers, network, and PC issues
• Must provide quality customer service skills in all forms of communication
• Utilize experience and knowledge to assess issues and provide solutions for Tier 1 escalations
• Assist Tier 1 with responding to alerts and tickets from various monitoring systems
• Take ownership of tickets and customer interactions
• Engage in continued certification training to improve skillset 
• Escalate issues to Tier 3 when needed and remediate client issues
• Report critical incidents or problems that become too complex for self-resolution
• Tier 2 Engineer must be flexible to work all shifts including some holidays and weekends
• Assist the Operations Center staff as needed with special projects and other duties

Required Skills & Desired Skills:

• 1-2 years of experience in administering/supporting any of the following:
• LAN/WAN environments
• Office365 and Azure
• Network Operations Center
• Help Desk or relevant customer service skills
• Experience with PSA and RMM tools

Job title:  Team lead
Work Location: East Gate Business Center (EGBC)
Experience: 2-4 Years
Education Qualification: High School Diploma
No of openings:  9

Roles and Responsibilities:

• Monitor, and supervise a group of employees to achieve goals that contribute to the growth of the organization
• Motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility in terms of coaching methodologies
• Daily to weekly coaching

Required Skills & Desired Skills:

• At least 4+ years of BPO experience.
• With Minimum of 1 to 2 years as a Team Lead in one company
• Has experience with Team lead role for an international financial account  
• Has exposure with international centers
• Above average communication skills
• Must be amenable to work on a shifting schedule
• Must be amenable to work on site at Antipolo City

Job title:  Quality Analyst
Work Location: East Gate Business Center (EGBC)
Experience: 1-5 Years
Education Qualification: High School Diploma
No of openings:  7

Roles and Responsibilities:

• Complete quality certification prescribed by Quality Team
• Audit surveyed calls and provide verbatim feedback using the prescribed monitoring tool
• Provide aid in facilitating or co-facilitating coaching and feedback session with agents
• Consolidate quality data and maintain the internal Quality Dashboard
• Provide data and root cause analysis on audited calls

Required Skills & Desired Skills:

• At least 1-5 years QA background in a BPO environment, handling an International Financial Account
• Amenable to work onsite at Antipolo City
• Willing to work in rotational shifts