Careers at Movate – Costa Rica

We’re Hiring in Costa Rica

Costa Rica in Central America is the chief exporter of premium-value technology services in the LATAM region. The nation’s IT service exports account for most of the overall GDP. Over the years, Costa Rica has developed from offering transactional services to high-value services as a strategic outsourcing alternative. The nation has transformed into a competitive and mature location for complex business services in the technology industry.

A bevy of government initiatives by leaders in the IT industry is spawning a digital revolution and inspiring women to embrace careers in the STEM fields. Today’s landscape witnesses an acceleration toward digital transformation by enforcing strict policies across cybersecurity, data privacy, and digital commerce.

The start-up revolution, digital innovation, rise of unicorns, and co-working locations offer the perfect ecosystem for gig workers and enterprises to grow. The overlapping central time zone with nearshore nations encourages strategic partnerships and real-time collaborations between clients, partners, and service providers. An open and welcoming government, stable political situation, talented workforce, high literacy ratio, robust infrastructure facilities, and shared cultural values with the West have spurred the location’s maturity as the most-preferred delivery location.

All the preceding proof points point to the positive outlook forecasted by leading advisory firms, global enterprises, and technology firms. Global outsourcing providers have set their sights on Costa Rica for valid reasons. The city’s capital and neighboring cities are set to become essential locations for ITC growth and software companies by 2025. Known as LATAM’s “Silicon Valley,” Costa Rica is leading the way in innovation.

Movate at Costa Rica

Movate’s entry in August 2013 marked an inflection point to serve the rising support requests from clients across nearshore countries for multilingual technical support skills. Movate’s delivery centers are in Ultrapark at Heredia and Terra Campus Corporativo in Tres Ríos, Cartago. These experience centers offer multilingual support across Portuguese, French, Spanish, and English for clients across APAC, EU, Americas, EU, and APAC. Customer Experience centers have seen the shift toward a multifunctional suite of services. This location offers premium Digital Engineering Services (DES), high-touch Enterprise Product Services (EPS), Customer Support Services, and Customer Success Management.

The Culture Code

Movate was recognized for the “Best Global Culture – 2023” by Comparably; Comparably hailed Movate as the “Best Company for Diversity” and the “Best Company for Women” in 2022.

Look beyond the Americanized feel and Spanish vibes. Movate in Costa Rica combines niche interests, individualistic passions, and multiple identities. Be a part of the next-gen team where digital natives voice their ideas. This is the place for your boldness, optimism, creativity, and passion to unfold. Champion your creative expression and create a future of your own.

Discover an array of career opportunities that can propel your tech career forward.

Poland
Posted 4 days ago

Job title: Customer Service Representative
Location:  Wroclaw, Poland (Onsite)
Education: High School Diploma
Experience:  1+ years of experience in a Customer Service Role
No of Openings: 10+

Summary:

  • Maintains direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media platforms.
  • Developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).
  • Works with various departments to meet maintenance services sales goals.

Roles and Responsibilities:

  • Handle all customer contacts (phone, email & live chat), following the Customer Service guidelines & procedures in a timely manner as per the defined SLAs (service level agreements).
  • Should possess the right experience (customer support for maternal and female health products, dealing with new parents and first-time users) and can provide that natural empathy that only someone with direct experience can.
  • Preferred candidates will be experienced mothers, Dads, and Grandparents interested in the role of helping first-time parents with customer products.
  • Native fluency in German or Dutch languages.
  • Agents will educate, advise, and be storytellers that help differentiate the Client’s service offerings from anything their competitors offer.
  • Must possess excellent oral & written communication skills in the language desired.
  • Must have strong customer service skills.
  • Familiarity with using computers and basic system applications.
  • Ability to effectively use online search engines at basic and advanced levels.
  • Respond to all customer inquiries courteously and professionally, delivering world-class customer service that builds customer satisfaction and loyalty.
  • Provide exceptional customer service at all times.
  • Ensure all transactions are documented appropriately.
  • Ensure to achieve all KRA and KPIs for the project.
  • Maintain a high level of adherence and compliance towards policies, processes, and procedures.

Required Skills:

  • Must have at least 6-12 months of experience in customer support BPO.
  • High school diploma or GED, College preferred.
  • Must be organized and detail-oriented with a strong focus on providing superior Customer Service.
  • Excellent written and verbal communication skills, capable of providing that natural empathy that only someone with direct experience can
  • A flexible team player who is willing to do ad-hoc tasks, quickly shift work priorities and take on additional tasks as needed.

Apply Now

Job title: Customer Service RepresentativeLocation:  Wroclaw, Poland (Onsite)Education: High School DiplomaExperience:  1+ years of experience in a Customer Service RoleNo of Openings: 10+ Summary: …View more

Job title: Customer Support Representative – Walk-in Drive
Work Location: Ebene, Mauritius
Experience:  0-6 Months (Freshers can also apply)
Education Qualification: SC (School Certificate)
No of openings: 30 Openings
Walk-in Date: 5th, 6th and 7th March
Time: 10 AM to 5 PM MUT

Roles and Responsibilities:                                                                                         

  • As part of our team, you will provide a premium telephone and email service to our customers: private customers, professionals and various partners
  • You will identify the needs and priorities of customers, in order to offer an adapted solution to their expectations
  • You will make quotes, manage negotiations until the reservation is validated and additional products are sold
  • You will guide the customer throughout the booking process until the vehicle is picked up: modifications, cancellations.
  • You will guide the customer throughout the rental period: various information, questions about the vehicle, extension, change of return location.
  • You are available for the customer after the drop off of the car to answer questions and deal with any disappointments.

Required Skills & Desired Skills                                                                                  

  • Experience:  0-6 Months (Freshers can also apply)
  • Excellent oral and written communication skills in French and English
  • Has or has had commercial training or initial experience in the field of sales or services (tourism, hotels, travel agencies)
  • Prior experience in customer relations is highly preferred
  • Is tenacious and persuasive, with a strong results orientation
  • Good telephone skills and service orientation
  • Demonstrates commitment and perseverance
  • Is dynamic, rigorous, and has a great capacity to adapt
  • Willing to work weekends and shifts

Documents to carry:

  • Updated CV
  • Current employer’s Last 3 months’ Payslip (If any)
  • Attestation letter of your recent employer (If any)
  • Academic qualifications documents
  • National ID Card
  • Utility Bill
  • Passport Size Picture

Apply Now

Job title: Customer Support Representative – Walk-in DriveWork Location: Ebene, MauritiusExperience:  0-6 Months (Freshers can also apply)Education Qualification: SC (School Certificate)No of o…View more

Costa Rica
Posted 2 weeks ago

Job title: Real Time Analyst
Work Location: Heredia
Qualification: High School Diploma
Experience: Minimum 1 years of relevant experience
No of openings: 3

Job Description:

The RTA is responsible for providing the program leaders support by monitoring agent adherence to published schedules, with the goal of ensuring adequate resources are available to manage incoming volumes in queues throughout the day. Primary duties include conducting research, communicating with stakeholders and leadership related to adherence questions, preparing reports, and handling requests for information.

Also in charge of building reports from zero, optimizing, analysing and presenting results to stakeholders. Strong data analysis with great communication skills.

Roles and Responsibilities:

  • Monitor and manage Intraday activity: Real-Time Adherence (RTA), queue activity and agent utilization to achieve interval service level goals across various teams.
  • Act as point of contact for assessing and responding to escalated issues (tech issues, outages) within established turnaround times. Responsible for coordinating key activities to ensure minimal downtime.
  • Administer volume contingency action plans as deemed necessary and appropriate for same-day events, including but not limited to adjustments to routing profiles and VTO/OT/make up hour recruitment.
  • Complete same day exception requests, break and lunch schedule optimization, and respond to ad-hoc requests within appropriate turnaround times.
  • Deliver intraday and ad-hoc reporting related to the performance of each site including but not limited to shrinkage, occupancy and outstate usage.

Required Skills:

  • WFM basic knowledge (SL, occupancy, AHT, shrinkage calculations)
  • Reporting/ MS Excel intermediate knowledge (create pivot tables, create formulas, Vlookup, If, Index/match, sumproduct)
  • WFM system tool knowledge (Aspect, CMS Avaya, Salesforce, IEX, Varant)
  • Minimum 1 + years of experience in a centralized call center environment with demonstrated exposure to real-time service level management. Experience with WFM systems.
  • Excellent communication skills
  • Strong organizational and problem-solving skills
  • Detail-oriented and ability to multitask
  • Power BI knowledge (desired)
  • Salesforce, Avaya, Aspect E, WFM knowledge (desired)

Apply Now

Job title: Real Time AnalystWork Location: HerediaQualification: High School DiplomaExperience: Minimum 1 years of relevant experienceNo of openings: 3 Job Description: The RTA is responsible for prov…View more

Job title: Assistant Manager/ Manager – Analyst Relations
Work Location: Bengaluru
Education : Any Bachelor’s Degree – MBA is highly preferred
Experience: 3 – 5 years

Roles and Responsibilities:

  • Own analyst responses to showcase organization capabilities for lead analysts. Manage end-to-end participation in analyst studies and coordinate with multiple teams. Maintain relationships with leading analysts for market insight.
  • Identify key industry analysts, research firms, and influencers relevant to Movate’s industry and product services.
  • Collaborate with internal stakeholders across business units and work with practice leadership to understand initiatives and actualize learnings to leading analysts.
  • Support strategic planning and review process through ongoing collection, tracking, analysis and presentation of information related to business priorities, competitive intelligence, industry growth trends etc.
  • Convert open-ended/ multi-dimensional ideas into clear narratives, solutions, or flows on slides
  • Support thought leadership and strategic marketing activities to improve internal and external branding and ensure messaging is coherent with strategic priorities.
  • Support demand generation team on 360-degree integrated marketing campaigns as required

Requirements:

  • Experience in the range of 3-5 years
  • Exhibit strategic, analytical, critical thinking and strong solutioning skills
  • Strong business acumen, ability to understand abstract ideas, perform strategic analysis and delivery through execution with limited direction
  • Knowledge and experience of customer service and IT industry is preferred
  • Attention to detail, with ability to learn new concepts quickly
  • MBA not mandatory but will be preferred

Job title: Assistant Manager/ Manager – Analyst RelationsWork Location: BengaluruEducation : Any Bachelor’s Degree – MBA is highly preferredExperience: 3 – 5 years Roles and Responsibilities: …View more

Job title: Team Lead – Customer Support (Call center)
Location: Temple, TX (Onsite)
Education: High School Diploma
Experience:  2+ years of experience in a Customer Service Role
No of Openings: 4

Summary:

  • Supervise and lead a team of call center representatives
  • Monitor and evaluate team performance to ensure quality customer service
  • Provide coaching and feedback to team members to improve performance
  • Handle escalated customer inquiries and resolve issues in a timely manner
  • Analyze call center data and generate reports on team performance metrics
  • Collaborate with other departments to improve processes and customer satisfaction

Required Skills:

  • Minimum of 2 years of experience in a call center environment
  • Proven experience in sales or customer service
  • Strong leadership skills with the ability to motivate and inspire a team
  • Excellent communication skills, both verbal and written, in English and Spanish
  • Ability to analyze data and make informed decisions to drive performance improvements
  • Proficient in project management techniques and tools
  • Multilingual skills are a plus

Desired Skills:

  • Previous call center team lead experience
  • Experience in a 24/7 call center Supervisory Responsibilities

Job title: Team Lead – Customer Support (Call center)Location: Temple, TX (Onsite)Education: High School DiplomaExperience:  2+ years of experience in a Customer Service RoleNo of Openings: 4 Summa…View more

Mauritius
Posted 1 month ago

Job title: Technical Support Engineer GERMAN
Work Location: Mauritius
Qualification: High School Diploma
No of openings: 7

Roles and Responsibilities:

  • Provide support through Voice, Chat, Email & remote assistance (universal agent)
  • Provide WOW customer experience
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Ability to follow processes, meet and exceed KPIs
  • Identify and escalate priority issues
  • Case/Ticket documentation
  • Adhering to standard operating procedures required by the process and organization
  • Awareness of relevant service levels

Required Skills:

  • Excellent verbal and written communication skills
  • Good listening skills
  • Problem analysis and Problem solving
  • Customer service orientation
  • Quick learner

Apply Now

Job title: Technical Support Engineer GERMANWork Location: MauritiusQualification: High School DiplomaNo of openings: 7 Roles and Responsibilities: Required Skills: Apply Now

Job title: Customer Support Executive – Retail (Bilingual)
Work Location: UltraLag, Lagunilla Heredia
Education Qualification: High School Diploma
Experience: Minimum 3 Months
No of openings: 102 

 

 

 

Roles and Responsibilities:

  • 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system.
  • 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
  • 20%- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled
  • 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
  • 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
  • 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills:

  • Proficiency English Level >B2+                                                                                                                  
  • Active listening
  • Attention to detail
  • Empathy
  • Critical thinking
  • Speed to solution

Apply Now

Job LevelFresher / Entry Level

Job title: Customer Support Executive – Retail (Bilingual)Work Location: UltraLag, Lagunilla HerediaEducation Qualification: High School DiplomaExperience: Minimum 3 MonthsNo of openings: 102  &nbs…View more

China
Posted 1 month ago

Job title: Network Engineer

Work Location: Dalian, China

Experience: 1+ year

Language and No of Positions:

Fluent Japanese with reading and writing English ability – 5

Fluent Korean with reading and writing English ability – 1

Roles and Responsibilities:

  • Work directly with Juniper Networks customers and partners by supporting Juniper’s Infrastructure products in the largest and most advanced IP networks in the world.
  • Troubleshoot complex network issues, replicate customer issues and facilitating communication with customer, partner, and Juniper engineering staff.
  • Apart from outstanding troubleshooting skills, job duties should have a good searching skill on the knowledge base and also have a excellent wring article skills for a new knowledge and upcoming features,

Required skills:

  • 1+ years of industry experience working in a Customer Support role.  Experience in working in Network Operations Centres is a plus.
  • Strong knowledge in IP service, Access Control, TCP/IP, networking concepts.
  • Requires TCP/IP protocol knowledge, routing protocol experience and strong transferable skills in other networking disciplines.
  • Requires knowledge and expertise in the protocols: VLAN, ARP, STP, IS-IS, DHCP, VRRP, RIP, OSPF, BGP, MPLS, LDP, RSVP.
  • Knowledge with Multicast/COS/MP-BGP/EVPN will be a plus
  • Requires analytical skills to debug and isolate problems.
  • Self-starter, proactive and must be able to handle multiple tasks.
  • Passion for the networking tech knowledges or new technologies related are required.
  • Must have strong communication and interpersonal skills
  • JNCIA/JNCIS/JNCIP/JNCIE is a plus
  • CCNA/CCNP/CCIE is a plus

What do you get?

  • Full-time employment and competitive salary
  • Good study opportunities

Additional Benefits:

  • Holiday benefits
  • Project bonus
  • Periodic Health examination
  • Annual leave & Sick leave
  • Supplementary medical insurance

Apply Now

Job Level1 – 2 Years

Job title: Network Engineer Work Location: Dalian, China Experience: 1+ year Language and No of Positions: Fluent Japanese with reading and writing English ability – 5 Fluent Korean with reading…View more

Job title:  Sr Director /Director – Site Reliability Engineering (SRE)

Experience required: 12 to 17 years

Location: India

Summary: Movate seeks an experienced SRE Lead to join our team and lead the SRE practice for our Digital Infrastructure Services (DIS) portfolio. As a Site Reliability Engineering (SRE) Lead at Movate, you will be responsible for overseeing and managing the SRE function, working closely with cross-functional teams like Delivery, Sales, Solution, Movate Labs, and Alliance. The ideal candidate will have a strong understanding of SRE technology offerings, excellent communication skills, and a proven track record in implementing SRE practices.

Roles and Responsibilities:

  • Collaborate with cross-functional teams including Delivery, Sales, and Solution teams to prepare new technology offerings for SRE and drive sales team on offering articulation
  • Prepare customer facing SRE related solutions and be part of solution defense sessions with potential clients
  • Create and maintain a proactive proposal pipeline for SRE, working closely with the inside sales team to identify potential opportunities
  • Participate in one-time implementation projects or professional services activities related to SRE
  • Prepare and manage hiring forecast for SRE engineers, ensuring a strong bench for the team to support business growth
  • Collaborate with Movate Labs team to create prototypes and proofs of concept related to SRE offerings
  • Work with Account Management team to upsell/cross-sell SRE offerings to existing clients
  • Drive continuous improvement initiatives to optimize SRE processes, tools, and methodologies
  • Provide leadership and mentorship to the SRE team, ensuring a high level of technical expertise and performance
  • Stay updated with industry trends and best practices related to SRE, and incorporate them into the team’s strategies and processes
  • Collaborate with other stakeholders to ensure smooth coordination and delivery of SRE services to clients

Required Skills:

  • Proven experience in Site Reliability Engineering (SRE) roles, with a deep understanding of SRE principles and best practices
  • Strong knowledge of IT infrastructure, cloud computing, and modern application architectures
  • Experience in working with cross-functional teams and driving collaborative efforts
  • Excellent communication and interpersonal skills, strong analytical and problem-solving abilities
  • Leadership skills with the ability to mentor and motivate team members
  • Proactive and result-oriented mindset
  • Familiarity with DevOps practices and tools is a plus

Apply Now

 

Job LevelSenior Lever

Job title:  Sr Director /Director – Site Reliability Engineering (SRE) Experience required: 12 to 17 years Location: India Summary: Movate seeks an experienced SRE Lead to join our team and lead …View more

Job title: Technology Evangelist/Technical Evangelist (Networking) – Specialist

Work Location: Chennai

Technology Domain: Firewall & Security

Experience: 4-6 years

Roles & Responsibilities

1) Conduct Technology training for Engineers on the production floor

2) Administer Skill gap assessment and conduct refresher technology training for L1/ L2 engineers

3) Develop lab scenarios & case studies for both Level1 & Level 2 support

4) Simulate complex scenarios in the lab and provide break fix solutions

5) Proactively develop content on new technologies and offer the training through Classroom / Online Portal/ Blended

6) Periodically upgrade Knowledge & Skills on new/ emerging technologies and get certified as per the business requirement

7) Track, Measure, document and Report effectiveness of training programs delivered (Feedback, Conversion %, Learning Curve etc..)

8) Should be flexible to travel within India / abroad for delivering training as per the business need

Skill Set:

  • Knowledge of TAC environment, log analysis, Packet analysis, Packet walk through scenarios
  • Hands-on experience on Networking Devices
  • Excellent communication and presentation skills

Networking Technology  (Common across all)

  • OSI, Ethernet Frame, MTU, ARP,GARP, Proxy ARP, RARP, ICMP,IP v4/ v6, Fragmentation,  VLSM/CIDR. TCP (3 Way Handshake), MSS,  UDP, FTP- Active vs Passive, TFTP DHCP, DNS, SNMP, QoS, Syslog, Wireshark Packet Capturing & Analysis
  • Utilities: Ping, Traceroute, Nslookup, Netstat

Firewall & Security

Firewall, NAT, ALG, IPSEC/VPN, Troubleshooting IPSec -VPN , SSL- VPN, Site-to-Site VPN ,Remote Access VPN, Unified Threat Management, Network Attacks/Threats,

Mitigation techniques, Vulnerability assessment ADS, Cryptography,PKI, RADIUS, AAA, EAP, TACACS ,SAML, SSO High Availability ( Active-Active, Active –Passive)

End Point Security, Certificate Server, Cloud Security , SIEM, UTM, Web Proxy Content Filtering

Industry Certification : Added Advantage

Experience in TAC / TechSupport is an added advantage

  • OSI, Ethernet Frame, MTU, ARP,GARP, Proxy ARP, RARP, ICMP,IP v4/ v6, Fragmentation,  VLSM/CIDR. TCP (3 Way Handshake), MSS,  UDP, FTP- Active vs Passive, TFTP DHCP, DNS, SNMP, QoS, Syslog, Wireshark Packet Capturing & Analysis
  • Utilities: Ping, Traceroute, Nslookup, Netstat

Firewall & Security

Firewall, NAT, ALG, IPSEC/VPN, Troubleshooting IPSec -VPN , SSL- VPN, Site-to-Site VPN ,Remote Access VPN, Unified Threat Management, Network Attacks/Threats

Apply now

 

Job Level5 – 8 Years

Job title: Technology Evangelist/Technical Evangelist (Networking) – Specialist Work Location: Chennai Technology Domain: Firewall & Security Experience: 4-6 years Roles & Responsibiliti…View more

Philippines
Posted 1 month ago

Position Title: Senior Director/ Director Finance

Location: Taguig City, Philippines

Experience: 8-10 years of financial work experience in Philippines

Summary:

Philippines Finance manager will be playing a key role in the Leadership team while leading Philippines Finance function. This role will provide financial and operational leadership, working closely with the business leaders across the country, focusing on strategic growth of Movate’s business in Philippines. This includes driving commercial growth, operating performance as well as key initiatives while ensuring tight controls on accounting & compliance. This role reports to the Controller.

Roles and Responsibilities:

  • Partner with the Philippines Leadership Team and CFO to execute on the business strategy, focusing on commercial finance & cost management.
  • Liaise as required with the customers and channel partners on operational maters
  • Lead commercial intensity and instill “daily” rigor (eg Orders and sales pacing) by providing management with timely, complete and accurate financial information for business decision-making process.
  • Proactively identify process improvements and engage stakeholders to develop actions to reduce business costs, improve profitability and liquidity
  • Work closely with local statutory authorities to ensure 100% compliance
  • Lead Philippines finance function by providing mentoring and coaching to the team; provide oversight to Controllership, Tax, as well as Shared Services to enable smooth closing process. Support internal and external financial audits as required.

Required Qualifications:

  • CPA or any equivalent degree in Finance, or Business Administration and minimum of 8-10 years of financial work experience in Philippines
  • Experience working in global business environment with sound understanding of global process and transactional flows
  • Experience leading in a matrixed environment, leading team members balancing execution through others with inclusiveness, leveraging expertise, clear thinking, imagination, and external focus.
  • Lean mindset, seeking to improve, automate and digitize
  • Demonstrated experience and understanding of Accounting Principles and Controllership.

Desired Characteristics

  • Strong analytical skills: able to clearly link financial results to operational performance drivers, generate alternatives and drive positive change
  • Clear thinking/problem solving successfully led cross-functional projects/process improvement within operations/finance function involving process improvement; able to quickly grasp new ideas
Apply here
Job Level8-10 years

Position Title: Senior Director/ Director Finance Location: Taguig City, Philippines Experience: 8-10 years of financial work experience in Philippines Summary: Philippines Finance manager will be …View more

Philippines
Posted 1 month ago

Position Title: Inside Sales – Team Lead

Location: Taguig City, Philippines

Experience: 7 – 10 years

Job Description:

  • Key task will be to focus on managing end to end Inside Sales/Lead Gen operations
  • The Specialists will be mapped to a specific GEO / Vertical of Movate and will focus on selling / setting meetings for the Sales persons with influencer / decision maker of the Potential Prospect (Client)
  • The Inside Sales Specialist role is a Customer-facing role (C-level, Directors, and VPs) over phone and other channels.
  • The Inside Sales specialist should have experience of selling services and solutions in any market.
  • The Inside Sales specialists should be aware of IT/BPO technologies and the typical contact center challenges that CXO’s have to deal with.
  • The Inside Sales specialist is expected to articulate Movate’s Services/Solutions, messaging and positioning to the target customers and help sales in winning new business and achieve personal KRA’s set.

Primary Job Functions:

  • Research and develop database of qualified prospects aligned to organization’s strategy and launch personalized outreaches to engage with them
  • Prospect, develop, up-sell, cross-sell and generate new business opportunities for Movate in the assigned accounts / territory.
  • Maintain a consistent and accurate sales lead pipeline.
  • Work as the overlay techno-commercial expert
  • Nurture a potential prospect over a period of time and build credibility for them to accept a meeting with sales.
  • Ability to use CRM to manage opportunities and leads.

Desired Skills & Experience:

  • SELF-STARTER, HUNTING skills are a MUST
  • 7 – 10 years of experience of BPO Inside sales in any market or Customer Service in Global environment
  • Good written and oral communication skills.
  • Passionate about generating demand and building relationships with prospects
  • Active in social networking, especially LinkedIn
  • Good in Team Handling

Apply Now

Job Level1- 5 Years

Position Title: Inside Sales – Team Lead Location: Taguig City, Philippines Experience: 7 – 10 years Job Description: Primary Job Functions: Desired Skills & Experience: Apply Now

Costa Rica
Posted 1 month ago

Job title: Customer Care Specialist
Location: Ultra Park I, La Aurora, Heredia, Costa Rica
Experience: More than 1 year of Call Center experience
Education Qualification: High School Completion
No of Openings: 200+ openings

 

Roles and Responsibilities:

  • Leverage your project product knowledge and customer service skills to answer incoming calls, chats, and/or casework from Customers.
  • Deliver a top-tier customer experience through creative problem-solving and consistent probing to craft accurate & timely outcomes for Customers.
  • Conduct procedures to escalate and coordinate the customer response in accordance with the project values.
  • Expand your knowledge of the project’s hardware and software weekly through professional development time, trainings, knowledgebase articles, and the experience gained from performing the role.

 

Required Skills & Desired Skills     

  • Proficiency in English Level >B2+
  • 1+ years of experience responsible for customer satisfaction and championing the customer experience.
  • Success in operating independently and navigating competing priorities in a constantly changing. Environment.
  • Proven track record of success navigating and troubleshooting technical tools, for instance, an Apple laptop and Android-based software.
  • Strong communication, organizational, and influencing skills.
  • Candidates must be willing to work in an onsite setting.

Apply Now

Job Level1- 5 Years,&nbspFresher / Entry Level

Job title: Customer Care SpecialistLocation: Ultra Park I, La Aurora, Heredia, Costa RicaExperience: More than 1 year of Call Center experienceEducation Qualification: High School CompletionNo of …View more

Job title: VP – Enterprise Product Support Operations

Experience required: 10+ years of proven experience in enterprise product support, preferably in a leadership role

Location: Chennai

Summary : As the Vice President of Enterprise Product Support and Profit & Loss Management, you will play a critical role in leading and managing all aspects of white-labeled Enterprise product support operations while also being responsible for profit and loss management within our organization. This is a senior-level leadership position that requires a unique combination of strategic thinking, technical expertise, customer focus, and financial acumen. You will lead a team of support professionals, collaborate with cross-functional teams, and drive profitability by optimizing support operations and ensuring customer satisfaction

Roles and responsibilities

  1. Leadership and Strategy:
  • Develop and execute a comprehensive product support strategy aligned with the company’s overall business objectives.
  • Lead, mentor, and inspire high-performing teams of product support professionals, fostering a culture of excellence, collaboration, and continuous improvement.
  • Define clear goals, key performance indicators (KPIs), and performance metrics to monitor and evaluate the effectiveness of product support operations.
  • Stay abreast of industry trends, emerging technologies, and best practices in enterprise product support, ensuring the organization remains at the forefront of customer support excellence.
  1. Profit and Loss Management:
  • Manage the financial performance of the support function, including revenue generation, cost optimization, and profitability analysis.
  • Develop and monitor budgets, financial forecasts, and key performance indicators (KPIs) related to support operations.
  • Identify opportunities for revenue growth, cost reduction, and process efficiencies to improve overall profitability.
  1. Customer Satisfaction and Relationship Management:
  • Foster strong relationships with key enterprise customers, serving as their trusted advocate within the organization.
  • Drive a customer-centric mindset throughout the product support function, ensuring timely and effective resolution of customer issues and concerns.
  • Collaborate with cross-functional teams, including product management, engineering, and sales, to gather customer feedback, identify areas for improvement, and drive product enhancements.
  • Develop and implement strategies to proactively address customer needs, exceed service level agreements (SLAs), and enhance overall customer satisfaction.
  1. Team Leadership and Development:
  • Lead and mentored a team of support professionals, fostering a culture of collaboration, innovation, and excellence.
  • Set clear performance expectations, provide ongoing feedback and coaching, and conduct regular performance evaluations.
  • Identify and develop talent within the team, fostering a learning and growth-oriented environment.
  1. Operational Efficiency and Continuous Improvement:
  • Optimize product support processes and workflows to ensure efficient and scalable operations, leveraging automation and self-service capabilities where applicable.
  • Implement robust incident management and escalation procedures to ensure the timely resolution of critical issues.
  • Analyze support data and metrics to identify trends, areas of improvement, and opportunities for operational optimization.
  • Drive continuous improvement initiatives, including training programs, knowledge base development, and the adoption of best practices, to enhance the expertise and capabilities of the support team.
  1. Collaboration and Communication:
  • Collaborate closely with cross-functional teams to provide insights, recommendations, and feedback on product performance, customer needs, and market trends.
  • Establish strong communication channels with internal stakeholders, executive leadership, and customers, ensuring transparency and alignment on support-related matters.
  • Present regular updates, reports, and executive summaries on product support operations, performance, and customer satisfaction to senior management.

Required skills:

  • Bachelor’s degree in a relevant field (e.g., computer science, engineering, business) is required; a Master’s degree is preferred.
  • Proven experience (10+ years) in enterprise product support, preferably in a leadership role.
  • Strong knowledge and understanding of profit and loss management, financial analysis, and business metrics.
  • Exceptional leadership skills with the ability to inspire and motivate a team.
  • Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders.
  • Demonstrated ability to develop and execute strategic plans to drive customer satisfaction and business growth.
  • Technical proficiency and understanding of enterprise software products and technologies.
  • Strong analytical and problem-solving abilities, with a data-driven approach.
  • Proven ability to manage multiple priorities in a fast-paced, dynamic environment

Apply here

Job Level8-10 years

Job title: VP – Enterprise Product Support Operations Experience required: 10+ years of proven experience in enterprise product support, preferably in a leadership role Location: Chennai Summary :…View more

Costa Rica
Posted 1 month ago

Job title: Trilingual Player Support (German+English+Spanish)

Work Location: TerraCampus, Tres Rios

Qualification: High School Diploma

Experience: Minimum 1 years of relevant experience

No of openings: 2

Roles and Responsibilities:

  • Clarify player requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
  • Review attentively to player needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
  • Greet players in a courteous, friendly, and professional manner, using agreed-upon procedures.
  • Answer player questions related to websites, products, processes, and benefits.
  • Maintain broad knowledge of client products and/or services.
  • Manage chat, emails, and messenger effectively with proper grammar and enunciation.
  • Process refunds as needed.

Required Skills:

  • Proficiency in German Level >B2+                                                                                                                  
  • Proficiency in English Level >B2+                                                                                                                  
  • Gaming experience is mandatory
  • De-escalate issues as necessary
  • Understand player needs (read attentively, respond appropriately)
  • Problem-solving
  • Patience and willingness to help
  • Strong customer service orientation and disposition
  • Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern
  • Multi-task
  • Attention to detail
  • Empathy
  • Critical thinking
  • Speed to solution

Apply Now

Job Level1- 5 Years

Job title: Trilingual Player Support (German+English+Spanish) Work Location: TerraCampus, Tres Rios Qualification: High School Diploma Experience: Minimum 1 years of relevant experience No of openings…View more

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RECRUITMENT FRAUD ALERT

The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.

Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate. As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:

  • We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
  • We never request money for any purpose before, during, or after the hiring process.
  • The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.

Stay safe and stay vigilant.

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