Careers at Movate – Costa Rica

Job title:  Deutsch Customer Service Representative
Work Location: EGBC, Antipolo City
Experience: 1-2 years of CSR experience
Education Qualification: At least 2 years of college

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in Antipolo City and the ability to work remotely.
• Flexibility to work Deutsch business hours and be available during weekends and holidays as per business needs.
• At least 6 months of professional customer support experience
• Sound knowledge of telephone etiquette

Job title:  Customer Service Representative 
Work Location: Bonifacio Global City (BGC) in Taguig City
Experience:  6months -1 Year
Education Qualification: High School Diploma
No of openings: 100+ Openings
Walk-in Interview: Every Monday – Wednesday
Walk-in Date: 9.30 AM to 3.00 PM

Roles and Responsibilities:

• Manage large amounts of incoming phone calls, Emails and/or Chats
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Required and Desired skills:

• 6-12 months of proven customer support experience or experience as a Client Service Representative
• High school diploma
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Job title:  Japanese Customer Service Representative
Work Location: EGBC, Antipolo City
Experience: 6 months
Education Qualification: At least 2 years of college
No of openings:  6

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in BGC Taguig City and the ability to work remotely.
• Flexibility to work Japanese business hours and be available during weekends and holidays as per business needs.
• N1 or native
• At least 6 months of professional customer support experience (Japanese language)
• Sound knowledge of telephone etiquette
• Use of Kanji

Job title:  Spanish Customer Service Representative
Work Location: EGBC, Antipolo City
Experience: 6 months
Education Qualification: At least 2 years of college
No of openings:  6

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in BGC Taguig City and the ability to work remotely.
• Flexibility to work Spanish business hours and be available during weekends and holidays as per business needs.
• N1 or native
• At least 6 months of professional customer support experience (Spanish language)

Job title:  German Customer Service Representative
Work Location: EGBC, Antipolo City
Experience: 6 months
Education Qualification: At least 2 years of college
No of openings:  6

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in BGC Taguig City and the ability to work remotely.
• Flexibility to work German business hours and be available during weekends and holidays as per business needs.
• N1 or native
• At least 6 months of professional customer support experience (German language)

Job title: Manager / Assistant Manager – Digital Marketing, Martech, SEO & Campaign – B2B IT Services
Location: Bangalore, India (Hybrid)
Department: Marketing / Growth
Reports To: Head of Marketing / Director, Digital Strategy
Experience : 8+ years’ experience

Job Overview:

• We are looking for a highly skilled and data-driven Digital Marketing Specialist with over 8+ years of experience in B2B SaaS and IT services to lead our digital growth efforts.
• This hybrid role, based in Bangalore, is ideal for a strategic marketer who can manage end-to-end digital campaigns, SEO programs, and the MarTech ecosystem while optimizing outreach for the US market.
• Preference will be given to candidates with prior experience in IT Services/BPO and managing digital advertising campaigns targeting the U.S. audience.

Key Responsibilities:

• B2B Campaign Strategy & Execution
• Plan and execute multi-channel digital campaigns with a strong focus on U.S. geographies and enterprise decision-makers. (e.g., Manufacturing, Retail, Technology).
• Lead Google Ads, LinkedIn, Facebook, and programmatic campaigns to drive awareness and qualified leads.
• Manage high-performing retargeting campaigns and content syndication partnerships with B2B platforms.
• Work closely with sales to ensure campaign alignment with account-based engagement and revenue goals.

• Martech Ownership & Automation
• Oversee the marketing technology stack including Salesforce, HubSpot/Marketo/Pardot, CDPs, and ABM tools.
• Design automated lead nurturing journeys based on behavioral triggers, firmographics, and funnel stage.
• Use insights from website visitor tracking tools (e.g., Leadfeeder, Clearbit, Albacross) to identify anonymous traffic and inform outbound strategies.

• SEO & Organic Growth
• Drive organic growth through on-page, off-page, and technical SEO for global visibility, especially in the U.S.
• Collaborate with content teams to ensure alignment with search trends, keyword intent, and site structure optimization.

• Funnel Management & ABM
• Build account-based programs targeting high-value clients in the U.S. with personalized ads, landing pages, and follow-up workflows.
• Continuously optimize landing page performance through A/B testing, heatmaps, and CRO tactics.

• Analytics, Reporting & ROI
• Establish clear KPIs and generate detailed reports on campaign effectiveness, pipeline influence, and cost-per-lead.
• Use platforms like GA4, Power BI, Tableau, and CRM dashboards to track performance and deliver insights for optimization.

Required Qualifications:

• Bachelor’s degree in Marketing, Business, IT, or related field.
• 8+ years of experience in digital marketing, with strong exposure to B2B SaaS/IT services and/or BPO industries.
• Hands-on expertise in running paid campaigns for the U.S. market across Google Ads, LinkedIn, and other platforms.
• Proficiency with marketing automation (HubSpot, Marketo), CRM (Salesforce), and ABM/retargeting tools (RollWorks, Demandbase, AdRoll).
• Strong grasp of SEO, content strategy, and digital performance metrics.
• Hands-on experience with website visitor tracking and behavioral analytics tools.

Preferred Skills & Attributes:

• Prior experience in IT services or BPO digital marketing roles targeting North America.
• Deep understanding of enterprise tech buying cycles and multi-persona B2B journeys.
• Understanding of WordPress CMS and SEO ops.
• Excellent communication and project management skills.
• Knowledge of industry-specific buyer journeys, especially CIO, CTO, procurement personas.
• Comfortable working cross-functionally with sales, presales, and delivery teams.

What We Offer:

• Competitive compensation with performance-linked incentives.
• Flexible hybrid work model in our Bangalore office.
• Opportunity to work with global stakeholders on U.S.-focused campaigns.
• Access to advanced tools and platforms in a mature digital ecosystem.

Job title: Finance Manager, Customer Experience
Location: Ultra Lag
Experience: At least 4 years of FP&A experience
Education Qualification: University degree

Roles and Responsibilities:

• Financial planning and analysis, forecasting, reporting, data management

Required Skills & Desired Skills:

• 4–7 years of FP&A experience (business-facing preferred)
• University degree (Finance, B.A., or related)
• Strong skills in Excel/Google Sheets, Anaplan, and NetSuite
• Bonus if you’ve worked with SQL, Tableau, or Snowflake
• Advanced English level (B2+/C1)
• Proven work stability
• Advanced Oral English, Excel/Google Sheets, ERP systems, data bases knowledge, data visualization tools

Job title: Renewals Deals Finance Manager
Location: Ultra Lag
Experience: 4-5 years of experience
Education Qualification: University degree

Roles and Responsibilities:

• Perform Renewals quote reviews and approvals
• Supporting Renewal subscription deal analysis
• Ensure deals are reviewed for accuracy, fitness and alignment with policies and strategic initiatives
• Reconcile and analyze install base changes and drivers for subscription changes.
• Maintain a confident, well informed point-of-view to challenge conventional or entrenched views
• Work closely with cross functional teams Including but not limited to Sales, IT, install base
• Perform ad hoc financial analysis to support key business decisions.

Required Skills & Desired Skills:

• BA degree in Finance, Accounting, Economics or equivalent; MBA a plus.
• 4-5 years of progressively complex roles in a financial function with deals analysis experience/understanding; Subscription and/or Service experience a plus
• Strong communication and relationship building skills, with the ability to interpret and summarize data to aid management in achieving operational goals.
• Excellent analytical, decision-making, project management, and financial modeling abilities.
• Ability to manage multiple priorities simultaneously, work well under pressure and adapt quickly to change.
• Revenue Accounting experience
• Intermediate Excel modeling
• PowerPoint Skills is a plus
• Experience with Salesforce
• NetSuite, Tableau software is a plus
• Advanced English level (B2+/C1)
• Proven work stability
• Advanced Oral English, Excel/Google Sheets, ERP systems (Netsuite), data visualization tools (Tableau, Power Point), CRM systems (Salesforce)    

Job title: Customer Success Partner Coordinator
Location: Ultra Lag
Experience: 2+ years of experience
Education Qualification: Highschool Diploma, project management certifications (plus)

Roles and Responsibilities:

• Proficiency in Salesforce or similar CRM software, along with Google Suite Products.
• Experience working in the IT industry, or related
• Saas model knowledge
• A customer-centric mindset, outstanding communication skills, and keen attention to detail.
• Organization, resourcefulness, and collaboration skills

Required Skills & Desired Skills:

• 2+ years of experience in Account Management, Implementation, Project Management, or Customer Success.
• Great English communication skills (B2+- C1)
• Advanced Oral English, Experience working in the IT industry, or related
• Saas model knowledge
• A customer-centric mindset, outstanding communication skills, and keen attention to detail.
• Organization, resourcefulness, and collaboration skills. Salesforce or related CRM expertise, Google workspace or Microsoft 365   
• Bridge customers and internal teams, offering top-notch admin support and guiding the onboarding journey
• Empower teams to maximize our platform’s value through tailored education and insights
• Champion the onboarding process and collaborating across teams to enhance the experience and shape future innovations 

Job title: Welcome Center Agent
Location: Ultra Lag
Experience: 6+ months in Contact Centers
Education Qualification: High school Diploma
No of openings: 10

Roles and Responsibilities:

• 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system
• 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
• 20%- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled
• 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
• 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
• 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills & Desired Skills:

• Advanced English level
• 6+ months in Contact Centers
• Proven work stability
• High School Diploma

Job title: Senior ETL Developer 
Location: Chennai Guindy
Experience: 8-10 years
No of openings: 2

Role and responsibilities

• Having good communication to interact with IT-Stake holders and Business.
• Understand the pain point to delivery.
• Experience to process large set of data transformations both semi and structured data
• Experience to build data lake & configuration on delta tables.
• Good experience with computing & cost optimization.
• Understanding the environment and use case and ready to build holistic Data Integration frame works.
• Good experience in MWAA (airflow orchestration)

Required skills

• 8+ Years of experience in ETL development with 4+ Years on AWS Pyspark scripting)
• Experience deploying and running AWS-based data solutions using services or products such as S3, Lambda, SNS, Cloud Step Functions.
• Person should be strong in Pyspark
• Hands on and working knowledge in Python packages like NumPy, Pandas, Etc
• Experience deploying and running AWS-based data solutions using services or products such as S3, Lambda, SNS, Cloud Step Functions. Sound knowledge in AWS services is must.
• Person should work as Individual contributor
• Good to have familiar with metadata management, data lineage, and principles of data governance.

Job title: Database Architect
Location: Chennai Guindy
Experience: 10-16 years
No of openings: 2

Role Summary:

• Database Architect is responsible for designing, implementing, and optimizing transactional database systems to ensure high performance, scalability, and reliability.
• Role involves collaborating with cross-functional teams to develop database solutions that support business operations and transactional workflows effectively.

Key Responsibilities:

• Design and implement transactional database architectures to support business processes.
• Optimize database performance for high-volume transactional systems.
• Develop and enforce database standards, governance, and best practices.
• Collaborate with developers to integrate database solutions into applications.
• Monitor and troubleshoot database performance issues.
• Ensure data integrity, security, and compliance with regulations.
• Conduct capacity planning and disaster recovery strategies.
• Document database designs and processes for future reference.

Required Skills and Qualifications:

• Strong expertise in transactional database systems (e.g., MySQL, PostgreSQL).
• Proficiency in data modelling and database design principles.
• Experience with performance tuning and query optimization.
• Knowledge of database security and compliance standards.
• Familiarity with cloud-based database solutions (e.g., AWS RDS, Azure SQL).
• Excellent problem-solving and analytical skills.
• Bachelor’s degree in computer science, Information Technology, or a related field.
• Experience with distributed database systems and replication.
• Certification in database technologies (e.g., Oracle Certified Professional, Microsoft Certified Solutions Expert).
• Knowledge of emerging database technologies and trends.

Job title: Technical Delivery Manager
Location: Chennai Guindy
Experience: 12-18 years
No of openings: 2

Key Responsibilities:

• Display Servant leadership and enable the Agile practices within the team through practice.
• Solid experience in Sprint activities, identifying priorities and dependencies.
• Effectively managing the product backlog using JIRA.
• Arrange and optimize product backlog.
• Help communicate the owner’s wish list to the project team.
• Organize scrum ceremonies.
• Ensure project deliverables are delivered on time with right quality as per IFF standard practice and guideline.
• Risk identification and mitigation.
• Track and control the schedule, resources, and costs.
• Coach Teams in Best Practices to achieve common project goals.
• Ability to drive 2 or more Scrum teams.
• Facilitate Scrum Collaborations and co-ordinate with the project stake holders.
• Implement changes and steps to increase the team’s productivity.
• Collaborate with other scrum master’s to improve the methodologies’ efficiency.
• Remove impediments and foster an environment for high-performing team dynamics.
• Support Safe principles and practices, identifying and eliminating impediments, and facilitating flow.
• Helps the team coordinate with other teams on the Agile Release Train (ART).
• Able to collaborate and work closely with Cloud/Infrastructure team and handle the change requests/deployments.

Required Skills and Qualifications:

• Total Enterprise experience 10+ Years.
• 5+ Years in collaborative project delivery who comes with technical background and handling projects in agile mode of delivery.
• Have the capability to understand web and mobile development languages like AWS Cloud, Angular, JavaScript, .Net, HTML5/CSS, SAP etc. and able to work with them to meet the business requirements.
• Ability to handle team dynamics.
• Sound knowledge in Safe Agile practice.
• Should have good communication skills.
• Should possess fundamental knowledge on cloud platforms.
• Prototyping Mindset in terms of Design thinking/Design Sprint approach with team.
• Preferred “SSM or SASM or SA” in Safe practice
• PMI Certification (Good to have)
• Project Delivery/Reporting
• Lead and coach scrum adoption
• Team Management

Job title: Application Architect
Location: Chennai Guindy
Experience: 15-20 years
No of openings: 2

Key Responsibilities:

• Identify business problems and work on developing Proof-of-concepts to demonstrate the technology capabilities with pros and cons of identified options.
• Architect, Design, Develop & Implement frameworks and application Software Components using Enterprise/Open-Source technologies.
• Design & Implement Application Architecture concepts and best practices (Tiers, Partitioning, Modularity) Architecture NFRs, Availability (HA/DR), Performance (Capacity, Resource Utilization, Responsiveness), Information Security (Authentication, Authorization, Encryption) State of the art Integration Patterns, including SOA, API, Micro-Services, including integration with COTS solutions, Mobile, etc.
• Analyze & Identify Business Capabilities and develop new business capabilities
• Troubleshoot pre and post-production functional and non-functional issues
• Understand the complexity of current systems, identify system interfaces, and Capture NFR’s
• Capability to learn new technologies quickly, stay up to date on the latest industry, technology trends and techniques.

Required Skills and Qualifications:

• 15+ Years IT Experience with 6+ Years’ experience in developing and architecting web applications with heavy usage of JavaScript.
• Extensive industry experience with web applications based on SOA principles.
• Strong understanding of UI frameworks/languages such as Angular, NodeJS, Express JS, ReactJS, jQuery, CSS, and HTML5
• Experience with responsive UI design and development
• Expert in JavaScript/ES6, building Responsive, high performing, heavy-traffic web application using JS Frameworks (Angular, React, Ember, etc.) and third part libraries
• Experience with unit-test driven approach to development, expert knowledge of build tools (Webpack, Gulp, Grunt), and Continuous Integration and Continuous Deployment with Jenkins
• Experience building applications using Adaptive/Responsive Design Principles and leveraging various applications layers to enhance performance
• Expert in Frontend, Middleware design, development & implementation with experience in Angular, Node Express JS, and related technologies.
• Experience in AWS Cloud Infrastructure, AWS application services, AWS Database services, Containers, Microservices
• Experience in designing Micro services reference Architecture, Design, Implementation.
• Experience in BRMS, BPMN, Integrations
• Cloud native solutions, DevOps, Containers, CI/CD, Code Quality, Micro-Services and API architectures, Cloud, Mobile, Analytics
• Experience in NoSQL, Elasticsearch, Python, R will be Nice-to-have. • Experience in Linux is a plus
• Experience in Data Modeling, Master Data Management will be Nice-to-have.

Job title: Inbound Sales and Service Associate
Location: UltraLag, Lagunilla, Heredia
Experience: +1 year of experience in a call center environment.
Education Qualification: High School Diploma
No of openings: 100

Roles and Responsibilities:

• If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further.
• We are looking for energetic customer sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers – It all starts with you!
• Our purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients.
• You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.

You will provide inbound telephone support to our clients concerning extended warranty plans and services.

Essential Duties and Responsibilities:

• Inbound Sales Associate are responsible for assisting existing and new customers with registering their new appliances establishing rapport with the customer to position the sales pitch.
• Superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
• Emphasis is on sales for extended warranty plans and product registration.
• Through rapport building and information gathering from the conversation with the customer, identify opportunities to present the need to purchase an extended service plan.
• Upsell customers to additional service plans on older appliances the customer has in their homes. 
• Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers.
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections.
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
• Accurately document information within multiple database systems.
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.

Required Skills & Desired Skills

• Proficient speaking English to US based customers.
• High School Diploma or GED required.
• +1 year of experience in a call center environment.
• Customer Service preferred and Sales experience required
• Genuine desire to provide exceptional customer service.
• Ability to understand first call resolution.
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
• Self-motivated, able to work independently, and a desire to learn and succeed.
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Demonstrates ability to speak off script, accurately, asking questions to identify busy signs
• Demonstrates ability to build rapport, off script, with customer to identify needs for our product