Careers at Movate – Costa Rica

Job title: Security DevOps Engineer
Work Location: remote
Experience: 5-6 years
Education Qualification:  B.A.

Roles and Responsibilities:

• Deploy, manage and improve our internal container registry
• Build automations around detecting, patching and preventing security vulnerabilities in the whole cloud platform
• Assist in risk assessments and audits
• Create solutions for resource isolation, multi-tenancy and RBAC
• Provide documentation, coaching and trainings for long-term improvements in the security culture

Required Skills & Desired Skills

• At least 6 years of professional experience as a DevOps/SRE in public cloud environment
• Experience running security-related projects in public cloud and k8s environment
• Experience deploying and managing container registries, preferably Harbor
• Experience in managing security aspect of container ecosystem, including lifecycle management
• Working experience with distributed k8s environments (10+ production clusters)
• Strong familiarity with AWS, especially at the networking area
• Experience improving container-related performance, security and risk management in the entire SDLC

Nice to have:

• CKS certification
• AWS certification

Job title: Java Backend Software Engineer
Work Location: remote
Experience: 5-6 years
Education Qualification:  B.A.

Roles and Responsibilities:

• Design and build systems which add features to our fraud prevention platform
• Work with the Product team to define requirements, then iterate based on customer feedback
• Write efficient and scalable code, in well-tested systems, running on public cloud infrastructure
• End-to-end ownership of what you ship, from architecture discussions through implementation to monitoring in production

Required Skills & Desired Skills:

• Excellent software engineering skills in Java
• An excellent practical understanding of high performance distributed computing
• A strong focus on testing, with a customer-first mindset
• Experience of multi-threaded, 3-tier architectures, web services and caching
• Experience dealing with event-driven pipelines
• Willingness to learn and use different technology/programming languages Experience integrating with Machine Learning systems to deliver product features
• Ability to lead a project within the team
• AWS with Terraform
• Redis
• Kafka

Job title: GenAI Tooling Engineer
Work Location: remote
Experience: 5-6 years
Education Qualification:  B.A.

Roles and Responsibilities:

• Work directly with developer and platform teams to design, build, and integrate GenAI solutions into engineering workflows (CI/CD, IDE extensions, test automation, documentation, code reviews, bug triage).
• Prototype and deploy GenAI-powered tools, APIs, and plugins to accelerate developer productivity.
• Implement retrieval-augmented generation (RAG) pipelines, embeddings, and vector databases to support contextual developer assistance.
• Evaluate and productionize GenAI models and APIs (e.g., OpenAI, Anthropic, AWS Bedrock, GitHub Copilot).
• Automate developer workflows using GenAI-assisted scripts, bots, and pipelines.
• Collaborate with security, legal, and compliance teams to ensure safe, responsible, and compliant AI usage.
• Collect and analyze developer productivity metrics to measure impact and iterate on solutions.
• Stay current on GenAI trends and bring practical, emerging capabilities into the organization.

Required Skills & Desired Skills:

• 5+ years in software engineering, platform engineering, or developer productivity roles.
• Hands-on experience implementing GenAI solutions in enterprise or production environments.
• Proficiency in Python and ideally Go, Node.js, or similar.
• Strong understanding of APIs, cloud services (AWS preferred), and containerized environments.
• Experience working with LLMs, embeddings, vector databases, and RAG systems.
• Familiarity with developer workflows, CI/CD, Kubernetes, and developer tooling ecosystems.
• Practical experience with GenAI integrations (e.g., GitHub Copilot, OpenAI, AWS Bedrock). Desirable
• Experience building developer tooling, plugins, or extensions.
• Knowledge of prompt engineering best practices and model fine-tuning.
• Understanding of data security, compliance, and responsible AI.
• Prior experience in a DevEx, developer enablement, or productivity-focused role.

Job title: AI Python MCP Software Engineer
Work Location: remote
Experience: 5-6 years
Education Qualification:  B.A.

Roles and Responsibilities:

• Collaborate with Product, Architecture, and Security to define the end-to-end solution for MCP-based exposure of APIs
• Design, build, test, and deploy MCP servers and supporting services in Python (and other languages as needed)
• Integrate LLMs, AI agents, and tool orchestration frameworks with internal communications capabilities
• Implement strong security, authentication, authorization, rate limiting, and auditability patterns for AI-driven execution
• Establish robust testing strategies: unit, contract, integration, load, and chaos tests

Required Skills & Desired Skills:

• Excellent software engineering skills in Python
• Experience designing, building, and operating cloud services on AWS
• Strong understanding of AI concepts: LLMs, prompt orchestration, tool calling, retrieval augmentation, agent frameworks
• Working knowledge of (or strong interest in) MCP (Model Context Protocol) servers and emerging AI interoperability standards
• Deep focus on software security: threat modeling, least privilege, secrets management, secure API design, supply chain considerations
• A test-first mindset: unit, integration, contract, and automation testing at scale
• Ability to learn and apply multiple languages or stacks pragmatically (e.g., TypeScript, Go, Java)
• Entrepreneurial mindset: bias for action, ownership, iterative delivery, outcome focus

Job title: GenAI Enablement Lead
Work Location: remote
Experience: 5-6 years
Education Qualification:  B.A.

Roles and Responsibilities:

• Develop and execute a strategy to drive GenAI enablement across the engineering organization by leading a cross-functional community focused on experimentation, knowledge sharing, and adoption of Generative AI tools and practices.
• Identify and prioritize use cases that drive measurable improvements in productivity, quality, and developer experience.
• Define the roadmap for GenAI tools, integrations, and internal accelerators.
• Evaluate and pilot GenAI tools, models, and APIs (e.g., OpenAI, Anthropic, AWS Bedrock, etc.).
• Build and maintain prototypes, plugins, and integrations with internal platforms (e.g., CI/CD pipelines, IDEs, generation of documentation and tests, code reviews, bug fixing).
• Design and run training, workshops, and documentation to empower engineers to use GenAI responsibly and effectively.
• Champion safe and compliant GenAI usage, including prompt engineering patterns, model selection, and usage guidelines.
• Collect feedback and metrics to iterate on tools and practices.
• Define and promote GenAI usage policies in collaboration with security, legal, and compliance teams.
• Establish governance models for data privacy, model usage, and ethical AI practices.
• Stay abreast of GenAI trends and assess emerging technologies for potential adoption. Represent the company in external forums, communities, or conferences on AI enablement topics.

Required Skills & Desired Skills:

• Excellent communication skills and the ability to translate complex AI concepts to engineering and business stakeholders.
• Demonstrated ability to drive cross-functional initiatives and influence without direct authority.
• 5+ years of experience in software engineering, developer tooling, or platform teams.
• Hands-on experience with LLMs or GenAI tools in a production or enterprise setting.
• Strong technical foundation in APIs, cloud platforms (e.g., AWS), and programming languages (Python, Go, etc.).
• Experience integrating with GenAI platforms (e.g., OpenAI, CoPilot). Desirable

Nice to have:

• Familiarity with Kubernetes, CI/CD, developer portals, and internal platform tools.
• Knowledge of security and compliance considerations around AI (e.g., data leakage, model risk).
• Experience with prompt engineering, vector databases, and RAG (retrieval-augmented generation) systems.
• Prior experience in a developer enablement, DevEx, or productivity engineering role.

Job title: Business Analyst – Engineering Transformation
Work Location: remote
Experience: 5-6 years
Education Qualification:  B.A.

Roles and Responsibilities:

• Build strong relationships with all stakeholders and foster cooperation, coordination and communication across the organization
• Define and document business requirements that support Engineering in system development and design.
• Oversee project execution, ensuring alignment with strategic goals, on-time delivery, and effective risk mitigation. This requires the ability to rapidly grasp technical concepts, shift between diverse topics, and adjust to evolving priorities.
• Compile and communicate project status updates to senior leadership, highlighting key milestones, risks, and opportunities.
• Drive collaboration across teams, fostering an environment of transparency, accountability, and continuous improvement.
• Manage critical administrative functions essential to the efficiency of the Engineering organization.

Required Skills & Desired Skills:

• 5+ years of experience successfully defining, managing, and leading projects and transformation initiatives.
• Strong technical acumen, with a solid understanding of software engineering concepts, Agile methodologies, and DevOps frameworks—enabling effective collaboration with engineering teams.
• Proven problem-solving and analytical skills, with a track record of operationalizing best practices and delivering measurable improvements.
• Excellent stakeholder management and influencing skills, with the ability to build cross-functional relationships and work effectively in a matrixed organization.
• Proficiency in project planning methodologies and tools, ensuring efficient execution and delivery of strategic initiatives.

Job title: Customer Service Representative
Work Location: Ultra Lag
Experience:  9+ months in Contact Centers
Education Qualification:  Highschool Diploma

Roles and Responsibilities:

• Receive incoming requests by telephone, e-mail and through the support portal 
• Prioritize and dispatch these calls to Technical Support Engineers 
• Notify Support Manager of critical customer issues 
• Prioritize both time and projects, work to balance resources with customer needs
• Determine the scope of technical issues 
• Monitor cases by Severity, Priority, and Age in Pure Storage’s case tracking system

Required Skills & Desired Skills:

• At least 1 year experience with phone call management, front-line IT or Support Experience 
• Focus on the customer experience 
• Excellent people and communication skills in English, both written and verbal
• Great memory skills and ability to multitask, or serialize tasks very rapidly
• Very good organizational skills 
• Able to maintain composure in stressful situations Must be willing and able to work in an open office, team environment
• Advanced English (B2+-C1)

Location: Outbound Sales Account Executive
Work Location: Ultrapark I, La Aurora, Heredia
Experience: 1-3 Years, Outbound sales
Education Qualification:  Any Degree
No of Openings: 20

Roles and Responsibilities:

• The Outbound Account Executive will bring the local and regional small and mid-size restaurant merchants onto project’s  platform to increase the overall selection in the U.S. market for our customers.
• You’ll be focused on leading the sales cycle, discovering needs and decision drivers, communicating value for the restaurant and closing partnerships with prospective merchants, while promoting and representing the DoorDash brand in a positive and professional manner.
• This is an acquisition, cold calling role, utilizing a targeted lead list provided to the AE.
• Help transform the way restaurants monetize through our on-demand delivery service
• Create a great first impression with merchants and build a pipeline of qualifi ed leads
• Lead the full sales cycle while closing transactions to attain new business from small to mid-size merchants
• Master email marketing automation tools to creatively engage prospects
• You enjoy the hustle required, making a high volume of calls daily, to help merchants grow their businesses
• Be a key part of our core DoorDash business, gaining crucial insight with a path to grow into a variety of other roles within the company

Required Skills & Desired Skills

• Proficiency in English Level >B2+ 
• Active listening
• Creative, persistent, and passionate about sales
• Salen mindset
• Critical thinking
• Speed to solution

Job title: Japanese Customer Service Representative
Location: East Gate Business Centre
Experience: 1 year
Education Qualification: High school Degree

Roles and Responsibilities:

• Deliver excellent customer service by addressing inquiries and resolving issues through both voice and non-voice channels.
• Actively listen to customers to understand their needs and provide accurate, timely solutions in line with company protocols.
• Maintain comprehensive and accurate records of customer interactions, actions taken, and solutions provided.
• Collaborate with internal teams to ensure consistent service delivery and customer satisfaction.

Required Skills & Desired Skills:

• Proficiency in Japanese (JLPT N1 level or native fluency).
• Willing and able to work onsite at East Gate Business Center, Antipolo City.
• Flexible to work during Japanese business hours, including weekends and holidays, as needed.
• Remote work flexibility may be offered when appropriate.

Job title: Sales Representative
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: 1 year of solid sales experience in BPO company
Education Qualification: High school

Overview:

Inbound calls, chat, and emails from North American cx who will inquire/purchase the DocuSign Web plan.

Responsibilities:

• 1 year solid experience in Sales in BPO company
• 1 year solid experience in an international BPO company
• Sales Experience
• Sales metrics must be in the KPI
• International center experience
• Must be amenable to do onsite training and nestring
• Hybrid set up during production

Job title: Warranty Renewal and Procurement Coordinator
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: At least 1-3 years of experience in procurement, contract management, or a related administrative function
Education Qualification: Bachelor’s degree

Position Overview:

Movate is seeking a highly organized and proactive Warranty Renewal & Procurement Coordinator to join our team in McKinley, Taguig. This role is vital in ensuring seamless coordination of warranty renewals and procurement activities. You will manage the full lifecycle of warranty contracts, coordinate with vendors, and ensure timely, accurate processing of renewals and procurement requests.

Key Responsibilities:

Warranty Renewal Management

• Manage assigned portfolios of warranty renewals, ensuring proactive follow-up and timely processing.
• Monitor renewal schedules using internal tools and systems to avoid lapses in service coverage.
• Maintain accurate documentation for all renewal actions and communications.

Vendor & Procurement Coordination

• Request and secure competitive quotes from vendors, ensuring accuracy in asset and coverage details.
• Work closely with the procurement team to prepare and submit quotes for internal approvals.
• Negotiate pricing and terms with vendors when needed to achieve cost-effective solutions.

Client & Stakeholder Communication

• Deliver approved renewal quotes and documentation to internal and external stakeholders in a timely and professional manner.
• Act as a liaison between clients, internal teams, and vendors to ensure clarity and consistency throughout the renewal and procurement process.
• Provide status updates and address inquiries promptly.

Qualifications:

• Bachelor’s degree in Business Administration, Supply Chain, IT, or a related field.
• At least 1–3 years of experience in procurement, contract management, or a related administrative function.
• Strong attention to detail and ability to manage multiple deadlines.
• Excellent communication and negotiation skills.
• Proficiency in MS Office tools; experience with procurement or CRM systems is a plus.

Job title: Network Engineer Tier 3
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: 5 years of experience in supporting network environment
Education Qualification: Bachelor’s degree

Roles and Responsibilities:

• The candidate must be a technically oriented person with comprehensive experience in network design, implementation and troubleshooting with networking equipment, including routers, gateways, adapters, and powerline products.
• The person will be providing 3rd tier escalation support on as needed basis to address product specific issue, providing guidance to our call centers on addressing customer issues through various day to day tasks such as working hands-on with various products to reproduce, test and validate product functionality prior and post launch.
• The candidate will be handling escalated cases from level 2 as his/her primary responsibility.
• The candidate needs to have strong time management skills. The candidate will be reaching out our customer and partners when dealing with product specific issues on our large portfolio of products.
• The secondary role will be coaching/mentoring other teams on as needed basis. Manage and address requests from other support teams regarding issues, knowledge base

Principal Duties and Responsibilities:

• Review and manage 3rd level escalations support issues for various routers, gateways, adapters, powerline, and other networking devices.
• Replicate customer reported issues to provide validation of defects to engineering for repeat issue
• Participate in product testing to assist with new product releases.
• Review/validate/create internal and external documents and knowledge articles for internal and public dissemination.
• Analyze customer calls/cases to identify product problems in the field to determine core areas of improvement and prioritize core changes to support for reduction of learned issues in field
• Must have good communication ability as candidate must communicate with Customers, Partners; on as needed basis when resolving escalated cases addressed to them
• Create Knowledge base articles and implement process plan to address common issues
• Maintain Support Lab equipment.
• Product development assistance to prevent issues or call generation
• Implementation of Projects to improve support
• Attend weekly meetings for Support Improvement objectives

Required Skills:

• BS degree in a technical discipline or equivalent experience and a minimum of 5 years of experience in supporting network environments. In lieu of experience, Person must be familiar with Netgear Products at high level.
• CCNA certified or equivalent experience in networking.
• Must demonstrate understanding of network topologies, as well as network implementation and design.
• Must have in-depth knowledge of networking technologies including wireless, firewalls, VPN, switches, and network storage technology.
• Must have in-depth knowledge of network and routing protocols.
• Must have experience with MS-Window/Linux networking applications.
• Candidate must have excellent communication and presentation skills, both oral and written.
• Must have excellent analytical, organizational, prioritization, and time management skills.

Job title: Technical Support Role
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: With 6+ months solid experience in CSR or Technical Support Environment
Education Qualification: High school

What we need:

• At least 1 year of proven customer support + technical experience and good tenurity
• Excellent interpersonal skills
• Proficiency with Microsoft Office
• Strong verbal and written communication ability including active listening, conflict resolution and customer empathy
• Candidate can perform assigned tasks and projects quickly, accurately and expert!
• Can start ASAP
• Amenable to work on a shifting schedule
• Willing to work on site in McKinley, Taguig

Job title: WFM (Workforce Management ) Manager
Location: McKinley
Experience: 3-5 years
Education Qualification: Bachelor’s degree

Roles and Responsibilities:

• Highly motivated individual with a passion for data analysis, workforce management, and performance coaching
• Will manage workforce analytics staff
• Will be responsible for manipulating and visualizing data from multiple sources to create Key Performance Indicator (KPI) reports. Will work on reporting, extracting and interpreting data from critical systems, and apply workforce management tools to forecast work volumes, schedule staff, and monitor agent performance.
• Will analyze metrics and trends to provide insights to management and clients
• Generates reports and analyzes metrics and trends to provide insight to management on potential future needs, opportunities, and strategies to improve performance.

Required Skills & Desired Skills:

• Knowledge of contact center processes, technology and concepts
• Excellent organizational skills
• Strong attention to detail
• Time management skills and the ability to multi-task
• Effective verbal and written communication skills
• Ability to work in a collaborative team environment
• Leadership skills
• Training/Mentoring skills

Job title: Portfolio Leader – Hitech (Enterprise Product Support)
Location: United States
Experience: 15+ years in Enterprise Product Support / Enterprise Service industry
Reporting: CRO – Digital Services
Education Qualification: Bachelor’s degree

Role Overview:

• Movate’s Digital Services division is seeking a Portfolio Leader – Enterprise Product Support to drive strategic growth, innovation, and execution within our Enterprise Product Support business.
• This senior leadership role is responsible for shaping and managing a portfolio of cutting-edge digital solutions, leading client engagements, and driving revenue growth.
• The ideal candidate will have a strong background in software, platforms, digital transformation, and a keen ability to align business strategy with technology trends.

Key Responsibilities:

• Define and execute the portfolio strategy for Enterprise Product Support, ensuring alignment with Movate’s overall business objectives.
• Cultivate strong relationships with key clients, acting as a trusted advisor to drive their digital transformation initiatives.
• Identify new opportunities, lead go-to-market strategies, and collaborate with sales teams to expand the portfolio’s footprint.
• Oversee the creation and enhancement of digital solutions, leveraging cloud, AI, automation, and data analytics to drive business outcomes.
• Ensure seamless delivery and execution of services, working closely with cross-functional teams to maintain high-quality standards.
• Stay ahead of market trends and emerging technologies to continuously evolve and strengthen Movate’s competitive positioning.
• Collaborate with internal teams, partners, and clients to create synergy and maximize portfolio success.

Qualifications & Experience:

• 15+ years in Enterprise Product Support / Enterprise Service Selling background including Tech Support, Customer Success, and Professional services, with at least 5 years in a senior leadership role.
• Strong understanding of SaaS, Storage, Networking, Cybersecurity and high-tech domains
• Experience working with Hitech, SaaS companies, or Networking  / Cybersecuirty.
• Proven track record in leading teams, managing large portfolios, and driving business growth.
• Ability to engage and influence C-level executives and stakeholders.
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field; an MBA is a plus.

Why Join Movate?

• Be part of a fast-growing, innovative digital services company.
• Work with cutting-edge technologies and a dynamic leadership team.
• Drive meaningful impact by enabling enterprise-wide digital transformation.
• Competitive compensation and growth opportunities.