Careers at Movate – Costa Rica
We’re Hiring in Costa Rica
Costa Rica in Central America is the chief exporter of premium-value technology services in the LATAM region. The nation’s IT service exports account for most of the overall GDP. Over the years, Costa Rica has developed from offering transactional services to high-value services as a strategic outsourcing alternative. The nation has transformed into a competitive and mature location for complex business services in the technology industry.
A bevy of government initiatives by leaders in the IT industry is spawning a digital revolution and inspiring women to embrace careers in the STEM fields. Today’s landscape witnesses an acceleration toward digital transformation by enforcing strict policies across cybersecurity, data privacy, and digital commerce.
The start-up revolution, digital innovation, rise of unicorns, and co-working locations offer the perfect ecosystem for gig workers and enterprises to grow. The overlapping central time zone with nearshore nations encourages strategic partnerships and real-time collaborations between clients, partners, and service providers. An open and welcoming government, stable political situation, talented workforce, high literacy ratio, robust infrastructure facilities, and shared cultural values with the West have spurred the location’s maturity as the most-preferred delivery location.
All the preceding proof points point to the positive outlook forecasted by leading advisory firms, global enterprises, and technology firms. Global outsourcing providers have set their sights on Costa Rica for valid reasons. The city’s capital and neighboring cities are set to become essential locations for ITC growth and software companies by 2025. Known as LATAM’s “Silicon Valley,” Costa Rica is leading the way in innovation.
Movate at Costa Rica
Movate’s entry in August 2013 marked an inflection point to serve the rising support requests from clients across nearshore countries for multilingual technical support skills. Movate’s delivery centers are in Ultrapark at Heredia and Terra Campus Corporativo in Tres Ríos, Cartago. These experience centers offer multilingual support across Portuguese, French, Spanish, and English for clients across APAC, EU, Americas, EU, and APAC. Customer Experience centers have seen the shift toward a multifunctional suite of services. This location offers premium Digital Engineering Services (DES), high-touch Enterprise Product Services (EPS), Customer Support Services, and Customer Success Management.
The Culture Code
Movate was recognized for the “Best Global Culture – 2023” by Comparably; Comparably hailed Movate as the “Best Company for Diversity” and the “Best Company for Women” in 2022.
Look beyond the Americanized feel and Spanish vibes. Movate in Costa Rica combines niche interests, individualistic passions, and multiple identities. Be a part of the next-gen team where digital natives voice their ideas. This is the place for your boldness, optimism, creativity, and passion to unfold. Champion your creative expression and create a future of your own.
Discover an array of career opportunities that can propel your tech career forward.
Job title: Technical Support Engineer
Work Location: Dalian, China
Experience: Minimum 1.5 years
Qualification: Bachelor’s degree in computer science, Engineering or equivalent
No of openings: 1
Roles and Responsibilities:
• Handles first level calls/cases from SL3/SL4 customers
• Case ownership, documentation and management
• Customer Management, Setting right expectation, Situation handling
• Driving case progression as per the SLA
• Utilizing tools and systems
• Working with relevant groups in the client organization (SE, Support Manager, L3) for case
progression and updates
• Backlog Management and meet the expectation set with customers
• Work on pending cases(backlogs) and drive towards closure
• Periodic follow up as per SLA defined by the client
• Process, Queue Adherence and SLA awareness
• Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.)
• Knowledge Base Article Creation when there is an opportunity for it
• To contribute knowledge base and the knowledge sharing forum
• Improving customer experience and Building relationship
• Completing ACE and PCNSE certification within 120 days of go-live
Qualifications & Experiences::
• Bachelor’s degree in computer science, Engineering or equivalent or demonstrated skill
and/or related industry experience
• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP,
FTP, TFTP).
• Experience in VLANS, Tagging – IEEE 802.1q, 802.3ad, 802.1d, 802.1w.
• Experience in IPSEC VPN/SSL-VPN/NAT/GRE/
• Experience on routing protocols – RIP V1/V2, OSPF, and BGP
• Knowledge on Authentication Protocols like TACAS/RADIUS/802.1x
• Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper
SRX will be an advantage.
• Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.
• CCNA, CCNP, Checkpoint Certification, CCSP certifications will be an added advantage.
• Knowledge of DHCP.
Language:
• Fluent English ability & Korean ability
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| Job Level | 1- 5 Years |
Job title: L2 Mid Technical Support – GoLang
Work Location: Hyderabad
Experience: 4-6 Years
Education Qualification: Any Degree
No of openings: 6-7
Roles and Responsibilities:
- Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
- Coordinate and work with client Engineering team / Tool owners.
- Good understanding of SDLC and agile methodologies is a pre-requisite
- Define strategies to provide world class support to end-users’ queries
- Logical thinking and problem-solving skills along with an ability to collaborate
- Act as the point of contact for escalations and handle them as per the escalation procedures documented
- Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
- Participation in ad-hoc and recurring meetings
- Shifts: 24*5 (Rotational Monthly)
Required Skills
- Graduate and above in any field
- 5+ years of experience in application development framework and DevOps
- Good interpersonal, communication (English – verbal and written) and presentation skills
- Able to analyze the data, make data-driven decisions and should have an eye for detail
- Proficiency in the below tools will be preferred
- Dev Ops – Release Management, Puppet, Chef, Jenkins.
Good to have:
- Knowledge on Code repository such as Git and Github
- Knowledge on Code release management tools
- Cloud Applications (with Single Sign-On)
- knowledge of architecture frameworks, and design principles; ability to decipher & manage technology, performance engineering.
Technical Skillsets
- GoLang – Min Exp 2 Yrs
- Having good exposure in Jenkins for CI (Continuous Integration)
- Having good exposure to Release Management, Puppet, Chef,
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| Job Level | 5 – 8 Years |
Build your future at Movate
Roles Available
RECRUITMENT FRAUD ALERT
The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.
Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate. As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
- We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
- We never request money for any purpose before, during, or after the hiring process.
- The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.
Stay safe and stay vigilant.
Employment Verification
For employment verification inquiries, kindly reach out to our dedicated team at employment.verification@movate.com. We’ll assist you in confirming relevant employment details at the earliest.
