Careers at Movate – Colombia
We’re hiring in Colombia
Colombia, the rapidly-growing economy in Latin America, is drawing high interest from top tech companies in search of skilled talent. Being the most prominent US business partner, this nation takes the top spot among the top digital countries globally. Colombia takes the top position in the overall global services location index rankings. The ease of doing business and high population literacy indicate why global technology corporations focus on this part of LATAM. Many government-backed programs have spurred the rise of the digital content and IT industry. A robust cost-to-talent value proposition for the fleshing-out technology services supports these government initiatives. Colombia’s maturing IT ecosystem and infrastructure have evinced acute interest as a viable nearshore option to the Americas by ensuring quick communication and collaboration.
Movate in Barranquilla
Barranquilla, the capital district of Atlántico Department, stands tall as a disruptor city. The city’s English-speaking demography, cultural affiliation to the US, and stable communications infrastructure contribute to its urban awakening. Key attributes driving the shift to this metropolis are its skilled talent community, cybersecurity investments, developing economy, vocational programs, the economy of operations, and its rise as LATAM’s tech center. As Movate endeavors to be the most sought-after employer in the region, the company stands today as the fastest-growing and most-awarded employer offering rewarding career paths.
Barranquilla, the capital district of Atlántico Department, stands tall as a disruptor city. The city’s English-speaking demography, cultural affiliation to the US, and stable communications infrastructure contribute to its urban awakening. Key attributes driving the shift to this metropolis are its skilled talent community, cybersecurity investments, developing economy, vocational programs, the economy of operations, and its rise as LATAM’s tech center. As Movate endeavors to be the most sought-after employer in the region, the company stands today as the fastest-growing and most-awarded employer offering rewarding career paths.
The culture code
Movate was recognized for the “Best Global Culture – 2023” by Comparably; Comparably hailed Movate as the “Best Company for Diversity” and the “Best Company for Women” in 2022.
Look beyond the Americanized feel and Spanish vibes. Movate in Costa Rica combines niche interests, individualistic passions, and multiple identities. Be a part of the next-gen team where digital natives voice their ideas. This is the place for your boldness, optimism, creativity, and passion to unfold. Champion your creative expression and create a future of your own.
Discover an array of career opportunities that can propel your tech career forward.
Job title: Customer Care Specialist
Work Location: Colombia
Experience: 6 months +
Education Qualification: High School
No of openings: 12
Roles and Responsibilities:
- Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
- Documents details of customer interaction into system.
- Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
Required and Desired Skills:
- Advanced English
- Team building and learning.
- At least 6 months of experience in Customer Service
- Great communication skills and interpersonal skills
- Good analytical and problem solving skills
Submit the form below to apply
Job title: Technical Support Tier 2
Work Location: Barranquilla, Atlantico
Qualification: High School Diploma
Experience: 2+ years in networking or security systems
No of openings: 1
Roles and Responsibilities:
- Analyze, track and resolve customer’s technical issues in a professional, timely manner
- Interact with TAM and other support team members to investigate and resolve issues
- Assist field personnel (SE’s, Sales) with technical issues reported on pilots and deployments
- Help to maintain the company’s customer-facing support facilities
- Contribute to the company’s support Knowledge Base
- Remote work with customers over phone, Webex and (occasionally) on-site
Required Skills:
- 2+ years of experience in networking or security systems
- Experience with Support of Security products
- Knowledge and hands on experience with routers and firewalls, especially Cisco, Juniper, Check Point
- Knowledge with vulnerability scanner systems
- Hands on System Administration skills and experience with Linux
- Excellent communication skills, both verbal and written, ability to work independently and with a group, as well as the ability to work in a fast-paced environment
- Credentials:
- CISSP highly desirable
- Other security/network certifications desirable (Such as GIAC, etc.)
- Network and security vendor certifications desirable (Such as Cisco CCNP, Juniper etc.)
- Knowledge with Linux OS
Submit the form below to apply
Job title: Technical Support Tier 1
Work Location: Barranquilla, Colombia On-site
Qualification: High School Diploma
Experience : 6 months
No of openings: 2
Roles and Responsibilities:
- Respond to customer e-mails, phone calls, and chats in a timely manner
- Address voice and data issues and work with other teams to drive resolution
- Troubleshoot customer connectivity issues
- Coordinate with other Engineer to diagnose and fix site issues
- Remain available in a call queue to answer inbound calls
- Stay updated on changing processes and new company products
- Attend training sessions as assigned by management
- Willingness to work flexible hours during nights and weekends is preferred
Required Skills:
- Basic computer and network support knowledge.
- Previous call center and CRM system experience desired, but not required
- Critical thinking skills, resourceful and effective decision-making
- Exceptional conflict resolution, and problem-solving skills
- Strong attention to detail
- Ability to multi-task and juggle multiple high-priority issues simultaneously .
- Advanced English.
- Full availability.
Submit the form below to apply
Build your future at Movate
Roles Available
Recruitment fraud alert
The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.
Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate. As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
- We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
- We never request money for any purpose before, during, or after the hiring process.
- The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.
Stay safe and stay vigilant.
Employment Verification
For employment verification inquiries, kindly reach out to our dedicated team at employment.verification@movate.com. We’ll assist you in confirming relevant employment details at the earliest.
