Careers at Movate – Colombia

We’re hiring in Colombia 

Colombia, the rapidly-growing economy in Latin America, is drawing high interest from top tech companies in search of skilled talent. Being the most prominent US business partner, this nation takes the top spot among the top digital countries globally. Colombia takes the top position in the overall global services location index rankings. The ease of doing business and high population literacy indicate why global technology corporations focus on this part of LATAM. Many government-backed programs have spurred the rise of the digital content and IT industry. A robust cost-to-talent value proposition for the fleshing-out technology services supports these government initiatives. Colombia’s maturing IT ecosystem and infrastructure have evinced acute interest as a viable nearshore option to the Americas by ensuring quick communication and collaboration.

Movate in Barranquilla

Barranquilla, the capital district of Atlántico Department, stands tall as a disruptor city. The city’s English-speaking demography, cultural affiliation to the US, and stable communications infrastructure contribute to its urban awakening. Key attributes driving the shift to this metropolis are its skilled talent community, cybersecurity investments, developing economy, vocational programs, the economy of operations, and its rise as LATAM’s tech center. As Movate endeavors to be the most sought-after employer in the region, the company stands today as the fastest-growing and most-awarded employer offering rewarding career paths.

Barranquilla, the capital district of Atlántico Department, stands tall as a disruptor city. The city’s English-speaking demography, cultural affiliation to the US, and stable communications infrastructure contribute to its urban awakening. Key attributes driving the shift to this metropolis are its skilled talent community, cybersecurity investments, developing economy, vocational programs, the economy of operations, and its rise as LATAM’s tech center. As Movate endeavors to be the most sought-after employer in the region, the company stands today as the fastest-growing and most-awarded employer offering rewarding career paths.

The culture code

Movate was recognized for the “Best Global Culture – 2023” by Comparably; Comparably hailed Movate as the “Best Company for Diversity” and the “Best Company for Women” in 2022.

Look beyond the Americanized feel and Spanish vibes. Movate in Costa Rica combines niche interests, individualistic passions, and multiple identities. Be a part of the next-gen team where digital natives voice their ideas. This is the place for your boldness, optimism, creativity, and passion to unfold. Champion your creative expression and create a future of your own.

Discover an array of career opportunities that can propel your tech career forward.

Chennai, India
Posted 1 week ago

Job title: Technical Support Engineer
Work Location: Chennai
Experience:  1- 5 years
Education Qualification: Any Graduation Degree
No of openings: 30+ Openings
Walk-in Date: 19th & 20th July, 2024


Roles and Responsibilities:                                                                                        

  • Responsible for handling customer queries/issues through Voice and or Non-Voice (International) transactions to the best of customer satisfaction.
  • Necessary documentation of calls.
  • Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meeting goals set by the project.

Required Skills & Desired Skills                                                                                 

  • 1-5 Years relevant work experience
  • Excellent communication skills.
  • Graduation is mandatory,
  • Flexible to work in US Shifts (Rotational Night Shifts)

Document to carry:

  • Updated CV
  • Academic qualifications documents

Submit the form below to apply

Job title: Technical Support EngineerWork Location: ChennaiExperience:  1- 5 yearsEducation Qualification: Any Graduation DegreeNo of openings: 30+ OpeningsWalk-in Date: 19th & 20th July, 2024 Ro…View more

Costa Rica
Posted 1 week ago

Job title : Customer Care Specialist
Walk-in Location: 3rd floor, Building #1, Ultra Lag, Lagunilla, Heredia.
Date: July 18th-19th
Time: 9 AM – 4 PM
Experience: More than 6 months of Call Center experience
Education Qualification: High School Completion

Role and Responsibilities

  • Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
  • Documents details of customer interaction into system.
  • Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
  • Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
  • Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
  • Meets or exceeds various performance requirements, including but not limited to
  • Customer service skills,
  • Accuracy, schedule adherence,
  • Speed to resolution
  • Partners with escalation group to obtain addition support.

Required Skills & Desired Skills     

  • Proficiency English Level >B2+                                          
  • 6 months  experience in a role responsible for customer satisfaction- Success operating independently and navigating competing priorities in a constantly changing
  • environment
  • Strong communication, organizational, and influencing skills

Submit the form below to apply

Job Level1- 5 Years,&nbspFresher / Entry Level

Job title : Customer Care SpecialistWalk-in Location: 3rd floor, Building #1, Ultra Lag, Lagunilla, Heredia.Date: July 18th-19thTime: 9 AM – 4 PMExperience: More than 6 months of Call Center exp…View more

Job Title: Temporary Project Based – Customer Support Lead
Work Location: Remote, United States (Excluding CA, NY, NJ, MA, PA)
Experience: 5-7 years
Education Qualification: Any Graduation Degree
No of openings: 5+ Openings
Salary: $21.00USD per hour

Summary:

  • 24X7 inbound call center – temporary project-based customer support handling first notice of loss (FNOL) / claim calls
  • Ability to work within a 72 hour notice to support customers – project-based customer support employees are notified when there is a need to login and handle FNOL / claims calls
  • Responsible for handling a 15-to-20-member team
  • Drive the team to meet goals on all KRA/KPI and SLA’s
  • Adhering to standard operating procedures required by the process and organization
  • To be considered for project-based customer support, you must have the following equipment available to you – equipment and internet reimbursement will not be provided to you by Movate
Personal Computer / Equipment RequiredMinimumRecommended
Hard Drive20 GB or more of available space 60 GB or more of total space30 GB or more of available space 60 GB or more of total space
Memory8 GB of RAM16GB of RAM
Operating SystemWindows 10Windows 11
Standard Connection & SpeedMinimum 10 mbps download Minimum 3 mbps uploadMinimum 30 mbps download Minimum 10 mbps upload
Web BrowserUpdated Web Browser: Edge, Mozilla Firefox, or Chrome
HeadsetHeadset with phone quality auto.
Quiet / Secure Work EnvironmentAbility to answer calls from a quiet and secure environment.

Roles and Responsibilities:

  • Ability to handle a team with individual ownership
  • Handle all customer contacts following customer service guidelines & procedures in a timely manner as per the defined SLAs (service level agreements)
  • Enthusiasm and strong self-motivation & self-reliance
  • Time management skills, with a high degree of flexibility
  • Lead a team that handles customer contacts following customer service guidelines & procedures in a timely manner as per the defined SLAs (service level agreements)
  • Must possess excellent oral & written communication skills
  • Must have strong customer service skills
  • Familiarity with using computers and basic system applications
  • Ensure all transactions are documented appropriately
  • Ensure to achieve all KRA and KPIs for the project
  • Maintain a high level of adherence and compliance towards policies, processes, and procedures

Required Skills:

  • Must have at least 3 years of experience in leading a customer support team
  • High school diploma or GED, college preferred
  • Must be organized and detail-oriented with a strong focus on providing superior customer service
  • Excellent written and verbal communication skills, capable of providing that natural empathy that only someone with direct experience can

Submit the form below to apply

Job Title: Temporary Project Based – Customer Support LeadWork Location: Remote, United States (Excluding CA, NY, NJ, MA, PA)Experience: 5-7 yearsEducation Qualification: Any Graduation DegreeNo of …View more

United States
Posted 1 month ago

Job Title: Temporary Project Based – Customer Support 
Work Location: Remote, United States (Excluding CA, NY, NJ, MA, PA)
Experience: 1-2 years
Education Qualification: High School Diploma or GED
No of openings: 50+ Openings
Salary: $19.00USD per hour

Summary:

  • 24X7 inbound call center – temporary project-based customer support handling first notice of loss (FNOL) / claim calls
  • Ability to work within a 72 hour notice to support customers – project-based customer support employees are notified when there is a need to login and handle FNOL / claims calls
  • To be considered for project-based customer support, you must have the following equipment available to you – equipment and internet reimbursement will not be provided to you by Movate
Personal Computer / Equipment RequiredMinimumRecommended
Hard Drive20 GB or more of available space 60 GB or more of total space30 GB or more of available space 60 GB or more of total space
Memory8 GB of RAM16GB of RAM
Operating SystemWindows 10Windows 11
Standard Connection & SpeedMinimum 10 mbps download Minimum 3 mbps uploadMinimum 30 mbps download Minimum 10 mbps upload
Web BrowserUpdated Web Browser: Edge, Mozilla Firefox, or Chrome
HeadsetHeadset with phone quality auto.
Quiet / Secure Work EnvironmentAbility to answer calls from a quiet and secure environment.

Roles and Responsibilities:

  • Handle all customer contacts following customer service guidelines & procedures in a timely manner as per the defined SLAs (service level agreements)
  • Telephone communication skills; remain empathetic and courteous while speaking to customers about frustrating, merchandise return problems
  • Must possess excellent oral & written communication skills
  • Must have strong customer service skills
  • Familiarity with using computers and basic system applications
  • Respond to all customer inquiries courteously and professionally, delivering world-class customer service that builds customer satisfaction and loyalty
  • Ensure all transactions are documented appropriately
  • Ensure to achieve all KRA and KPIs for the project
  • Maintain a high level of adherence and compliance towards policies, processes, and procedures

Required Skills:

  • Must have at least 12 months of experience in customer support
  • High school diploma or GED
  • Must be organized and detail-oriented with a strong focus on providing superior customer service
  • Excellent written and verbal communication skills, capable of providing that natural empathy that only someone with direct experience can

Submit the form below to apply

Job Title: Temporary Project Based – Customer Support Work Location: Remote, United States (Excluding CA, NY, NJ, MA, PA)Experience: 1-2 yearsEducation Qualification: High School Diploma or GED…View more

Philippines
Posted 1 month ago

Job title: Technical Support Executive
Location : Taguig, Philippines
Experience: Min 1 year in the BPO industry (H/W or S/W support)

Roles and Responsibilities:

  • Required to troubleshoot POS devices
  • Will support drive-through machinery like speakers, microphones, headsets, etc.
  • B2C and B2B Inbound and outbound transactions via Phone (85%) and E-mail (15%)

Required Skills:

  • With at least 1 year of hardware and software support experience in the BPO industry
  • With experience using CRM tools and remote desktop
  • With experience in using computer operating systems
  • Customer/client-facing experience is a must
  • Excellent verbal and written communication skills
  • Experience in ISP Support
  • Experience with Point of Sale is an advantage
  • Experience in international center.
  • Willing to work on site
  • Amenable to work in night shifts and shifting schedules

Work Set-Up:

  • Work on site for the training and Nesting
  • Hybrid once in production
  • Must be amenable to work on mid-shift and night shift

Work Location:

  • Asian Century Center in BGC, Taguig, Philippines

Submit the form below to apply

Job title: Technical Support ExecutiveLocation : Taguig, PhilippinesExperience: Min 1 year in the BPO industry (H/W or S/W support) Roles and Responsibilities: Required Skills: Work Set-Up: Work Locat…View more

United States
Posted 1 month ago

Job title: Senior Recruiter
Work Location: 1600 Eberhardt Rd Temple, TX 76504
Experience: Previous customer support experience 
No of Positions: 2

Job description:

  • Movate is a part of global information and communication technology company. We strongly believe our people are the reason for our success.

Summary/Objective:

  • In this role, you will work with internal managers, candidates, new hires and be an integral member of the Recruitment Team.
  • There is heavy interaction with HR, Payroll, Finance, production work centers, and worldwide corporate entities.

Essential Functions:

  • Manage the full cycle administration of the applicant process form screening to offer acceptance
  • Screening, processing, communicating with candidates, scheduling interviews, background checks, verbal/formal offers, etc.
  • Build relationships with candidates and hiring managers
  • Data entry/professional administrative work experience
  • Excellent written and verbal communication skills
  • Strong attention to detail and impeccable follow-through
  • Excellent organizational and time management skills
  • Desire to communicate to and set clear job expectations for candidates

Other Functions:

  • Scan candidate evaluation documents for electronic storage and dispose of originals.
  • Identify and track non-selected candidates for future consideration.
  • Coordinate third-party recruitment appointments.

Work Environment/Physical Demands:

  • Placing multiple telephone calls, prolonged typing, scanning, and copying sessions.
  • Prolonged sitting at a desk in a supportive office chair.
  • Typing updates to open requisitions.
  • Working in an office environment and maintaining normal business hours.[i]

Required Education/Experience and Competencies:

  • HS/GED required, AA or BA desired.
  • Prior experience in a recruiting admin or coordinating role
  • Ability to learn and adapt quickly.
  • Competitive drive and ambitious “whatever it takes” attitude
  • Ability to thrive in a fast-paced environment.
  • Superior written, verbal and interpersonal communication skills are required.
  • Proficiency in MS Office Suite, especially MS Word; being comfortable with MS Excel, PowerPoint, and Outlook is required.
  • Email message management using electronic files with consistent rules.
  • Capable of general office machines and, electronic and paper filing systems.
  • Must be able to exercise personal judgment in the execution of duties.
  • Flexible to occasionally work aggressive schedules during peak demand.
  • Other office administrative duties as assigned.

 


Submit the form below to apply

Job LevelSenior Level

Job title: Senior RecruiterWork Location: 1600 Eberhardt Rd Temple, TX 76504Experience: Previous customer support experience No of Positions: 2 Job description: Summary/Objective: Essential Funct…View more

Costa Rica
Posted 1 month ago

Job title: IT Manager
Work location: Costa Rica
Total work experience: 6-12 years
Relevant experience: 5-6 years
Education qualification: Any Graduate / Diploma Engineer

Roles and Responsibilities:

  • Candidate must work as SPOC for all IT requirements and support for the CR location.  Supervise team and delegate the daily/weekly/monthly work
  • Conducting team meetings and review deliverables
  • SLA Measurement, Reporting & Adherence
  • Periodic evolution of SLA metrics and Audits
  • Participate in all  IT audits for the location and assist business and Infosec team
  • Provide technical resolution to L1 team in case any support is needed
  • Provide Deskside support for 3 offices in CR and address all issues within SLA
  • Experience in desktop engineering including Imaging, packaging, software distribution etc
  • IT Inventory management, update in Asset tool for all assets movement
  • Ability to interact with Site Leader and other business stake holders during project ramp up, participate in discussion with business and client if required
  • Regular connect with key users / senior users and take continuous feedback and do continuous service improvment and users experience
  • Measure Endpoint Compliance &  achieve desired target as per company’s IT guidelines
  • Ability to drive and manage IT operations at locations with minimum involvement of leadership team
  • Coordinate with all backened IT team, client IT team for any outage or major IT issue for business or projects

Required Skills & Desired Skills

  • 5-6 years relevant work experience and IT Manager
  • Good knowledge on IT Infrastructure like Active Directory, DNS, DHCP, Proxy, Patch Management, Remote software Deployment tool, LAN, WAN, Wifi, Azure etc
  • Strong knowledge and experience in managing End users Computing, IT Helpdesk, IT Service Desk Ticketing Tool
  • Understand key matrics and define KRA for team and measure team’s performance
  • Good understanding on VPN, Antivirus, Palo Alto XDR, Bit Locker, DLP etc
  • Basic understanding on Azure, MFA, Azure AD, Exchange online
  • Good troubleshooting skills on networking related troubleshooting from endpoint side, slow performance of systems etc.
  • Must be good in Stake holders management
  • Must have excellent communication skills
  • Accountability & End to end ownership to deliver the support on time
  • Must track CSAT & DSAT and take necessary actions to improve Users Experience
  • Must have experience to manage IT operation for 1000+ end users and knowledge on BPO IT operations would be an added advantage
  • Knowledge on SLA, OLA, ITIL processes
  • Excellent Team management skills

Submit the form below to apply

Job Level5 – 8 Years

Job title: IT ManagerWork location: Costa RicaTotal work experience: 6-12 yearsRelevant experience: 5-6 yearsEducation qualification: Any Graduate / Diploma Engineer Roles and Responsibilities: Requir…View more

Chennai, India
Posted 1 month ago

Job title: Trainer
Designation: Specialist
Work Location: Chennai
Experience:  5-7 years
Education Qualification: Any Graduation Degree
No of openings: 5+ Openings

Summary:

  • We’re looking for a Trainer who is passionate about teaching others and helping them to succeed.
  • The ideal candidate will have experience working in a call center environment and be able to effectively train others on the various systems and processes used.
  • If you have a strong desire to help others learn and grow, then we want to hear from you!

Trainer Duties:

  • Provide training and instruction to customer service representatives to ensure successful performance of job duties
  • Develop online and in-person course curriculum for all job functions.
  • Provide feedback to managers on the performance of staff members.
  • Train new employees or retrain experienced staff members.
  • Maintain a training program schedule and calendar.
  • Provide training to new and additional locations as needed.
  • Obtain or participate in continuing education to enhance technical knowledge
  • Develop and implement new training programs as needed.

Responsibilities:

  • Provide accurate and timely training and support to new staff to ensure successful implementation of key call center processes and policies
  • Coordinate with senior-level call center members to ensure proper usage of consumables and schedule staffing according to call volume
  • Update and maintain material inventory
  • Perform other duties as required by supervisor

Required Skills & Desired Skills

  • Any Degree (Graduation mandatory)
  • 1+ years’ call centre training experience
  • Ability to train all levels of customer service representative.
  • Strong interpersonal, communication, and presentation skills.
  • Ability to train with presentations, videos, and hands-on exercise

Submit the form below to apply

Job LevelSenior Level

Job title: TrainerDesignation: SpecialistWork Location: ChennaiExperience:  5-7 yearsEducation Qualification: Any Graduation DegreeNo of openings: 5+ Openings Summary: Trainer Duties: Responsibil…View more

Costa Rica
Posted 1 month ago

Job title: Technical Support Agent
Work Location: UL/Terra Campus
Experience: Previous customer service experience (6 months) desirable in a technical background.
Education Qualification: High school Diploma is a must, CCNA modules are a plus

Roles and Responsibilities:

  • Ticket support
  • Customer support
  • L1 Technical troubleshooting

Required Skills & Desired Skills:

  • High school Diploma is a must, studies in a technical field is a plus
  • Previous customer service experience (6 months) desirable in a technical background
  • Technical studies or background
  • B2+ or higher English level
  • CCNA modules are a plus

Submit the form below to apply

Job Level1-6 years

Job title: Technical Support AgentWork Location: UL/Terra CampusExperience: Previous customer service experience (6 months) desirable in a technical background.Education Qualification: High school Dip…View more

Hyderabad
Posted 1 month ago

Job title: L2 Sr. Technical Support – GoLang
Work Location: Hyderabad
Experience: 6-8 Years
Education Qualification: Any Degree
No of openings: 6-7

Roles and Responsibilities:

  • Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
  • Coordinate and work with client Engineering team / Tool owners.
  • Ability to perform project planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines
  • Ability to work with business and technology subject matter experts to assess requirements, define scope, create estimates, and produce project charters
  • Good understanding of SDLC and agile methodologies is a pre-requisite
  • Define strategies to provide world class support to end-users’ queries
  • Logical thinking and problem-solving skills along with an ability to collaborate
  • Act as the point of contact for escalations and handle them as per the escalation procedures documented
  • Take responsibility to coach, train and help team members to meet the skills required to do the job
  • Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
  • Participation in ad-hoc and recurring meetings
  • Should be able to manage a team and handle cross functional communications
  • Shifts: 24*5 (Rotational Monthly)

Required Skills:

  • Graduate and above in any field
  • 6+ years of experience in application development framework and DevOps
  • Good interpersonal, communication (English – verbal and written) and presentation skills
  • Able to analyze the data, make data-driven decisions and should have an eye for detail
  • Proficiency in the below tools will be preferred
  • Expert in one or more programming languages such as Java, J2EE, Spring, etc.
  • Proficiency with Java, Java Beans, Java Servlets, and JavaScript.
  • Sound knowledge of Linux and Shell scripting
  • Sound knowledge in DevOps tools such as Jenkins, Kubernetes, Docker/Ansible and CI / CD deployment
  • Knowledge on Code repository such as Git and Github
  • Knowledge on Code release management tools
  • Cloud Applications (with Single Sign-On)
  • Good knowledge on GCP / Azure / AWS
  • Knowledge of architecture frameworks, and design principles; ability to decipher & manage technology, performance engineering.

Technical Skillsets

  • Go Lang Experience Minimum 5 Yrs
  • Extensive experience in tools like Ansible, Jenkins, Docker, Kubernetes, GIT/Github and build tools like Maven
  • Experience in branching, tagging and maintaining the version across the environments working on Source code management tool using Git Scripting in Python and PowerShell
  • Hands-on experience in AWS services like EC2, ECS, ELB, EBS, S3, VPC, IAM, SQS, RDS, Lambda, Code commit, code build etc.
  • Configuring production ready CI CD setup
  • Having good exposure in Jenkins for CI (Continuous Integration)
  • Configure the Kubernetes cluster and worked on multiple Nodes and pods
  • Experience in writing Ansible-Playbooks and apply to the yml scripts
  • Creating the Docker images and Docker containers
  • Good knowledge in the databases MySQL
  • Hands on exp in Webservices like Apace and Tomcat etc

Submit the form below to apply

Job Level5 – 8 Years

Job title: L2 Sr. Technical Support – GoLangWork Location: HyderabadExperience: 6-8 YearsEducation Qualification: Any DegreeNo of openings: 6-7 Roles and Responsibilities: Required Skills: Techn…View more

Hyderabad
Posted 1 month ago


Job title: L2 Mid Technical Support – Java/Python
Work Location: Hyderabad
Experience: 4-6 Years
No of openings: 6-7

Roles and Responsibilities:

  • Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
  • Coordinate and work with client Engineering team / Tool owners.
  • Good understanding of SDLC and agile methodologies is a pre-requisite
  • Define strategies to provide world class support to end-users’ queries
  • Logical thinking and problem-solving skills along with an ability to collaborate
  • Act as the point of contact for escalations and handle them as per the escalation procedures documented
  • Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
  • Participation in ad-hoc and recurring meetings
  • Shifts: 24*5 (Rotational Monthly)

Required Skills:

  • Graduate and above in any field
  • 5+ years of experience in application development framework and DevOps
  • Good interpersonal, communication (English – verbal and written) and presentation skills
  • Able to analyze the data, make data-driven decisions and should have an eye for detail
  • Proficiency in the below tools will be preferred
  • Dev Ops – Release Management, Puppet, Chef, Jenkins.

Good to have:

  • Knowledge on Code repository such as Git and Github
  • Knowledge on Code release management tools
  • Cloud Applications (with Single Sign-On)
  • Knowledge of architecture frameworks, and design principles; ability to decipher & manage technology, performance engineering.

Technical Skillsets

  • DevOps
  • Having good exposure in Jenkins for CI (Continuous Integration)
  • Having good exposure to Release Management, Puppet, Chef.

Submit the form below to apply

Job Level5 – 8 Years

Job title: L2 Mid Technical Support – Java/PythonWork Location: HyderabadExperience: 4-6 YearsNo of openings: 6-7 Roles and Responsibilities: Required Skills: Good to have: Technical Skillsets S…View more

Job title: Technology Evangelist/Technical Evangelist (Networking) – Specialist

Work Location: Chennai

Technology Domain: Firewall & Security

Experience: 4-6 years

Roles & Responsibilities

1) Conduct Technology training for Engineers on the production floor

2) Administer Skill gap assessment and conduct refresher technology training for L1/ L2 engineers

3) Develop lab scenarios & case studies for both Level1 & Level 2 support

4) Simulate complex scenarios in the lab and provide break fix solutions

5) Proactively develop content on new technologies and offer the training through Classroom / Online Portal/ Blended

6) Periodically upgrade Knowledge & Skills on new/ emerging technologies and get certified as per the business requirement

7) Track, Measure, document and Report effectiveness of training programs delivered (Feedback, Conversion %, Learning Curve etc..)

8) Should be flexible to travel within India / abroad for delivering training as per the business need

Skill Set:

  • Knowledge of TAC environment, log analysis, Packet analysis, Packet walk through scenarios
  • Hands-on experience on Networking Devices
  • Excellent communication and presentation skills

Networking Technology  (Common across all)

  • OSI, Ethernet Frame, MTU, ARP,GARP, Proxy ARP, RARP, ICMP,IP v4/ v6, Fragmentation,  VLSM/CIDR. TCP (3 Way Handshake), MSS,  UDP, FTP- Active vs Passive, TFTP DHCP, DNS, SNMP, QoS, Syslog, Wireshark Packet Capturing & Analysis
  • Utilities: Ping, Traceroute, Nslookup, Netstat

Firewall & Security

Firewall, NAT, ALG, IPSEC/VPN, Troubleshooting IPSec -VPN , SSL- VPN, Site-to-Site VPN ,Remote Access VPN, Unified Threat Management, Network Attacks/Threats,

Mitigation techniques, Vulnerability assessment ADS, Cryptography,PKI, RADIUS, AAA, EAP, TACACS ,SAML, SSO High Availability ( Active-Active, Active –Passive)

End Point Security, Certificate Server, Cloud Security , SIEM, UTM, Web Proxy Content Filtering

Industry Certification : Added Advantage

Experience in TAC / TechSupport is an added advantage

  • OSI, Ethernet Frame, MTU, ARP,GARP, Proxy ARP, RARP, ICMP,IP v4/ v6, Fragmentation,  VLSM/CIDR. TCP (3 Way Handshake), MSS,  UDP, FTP- Active vs Passive, TFTP DHCP, DNS, SNMP, QoS, Syslog, Wireshark Packet Capturing & Analysis
  • Utilities: Ping, Traceroute, Nslookup, Netstat

Firewall & Security

Firewall, NAT, ALG, IPSEC/VPN, Troubleshooting IPSec -VPN , SSL- VPN, Site-to-Site VPN ,Remote Access VPN, Unified Threat Management, Network Attacks/Threats

Submit the form below to apply

 

Job Level5 – 8 Years

Job title: Technology Evangelist/Technical Evangelist (Networking) – Specialist Work Location: Chennai Technology Domain: Firewall & Security Experience: 4-6 years Roles &amp…View more

Costa Rica
Posted 1 month ago

Job title: Retail Agent (Bilingual)
Education Qualification: High School Diploma
Experience: Minimum 3 Months
No of openings: 100+
Walk-in Date : July 31st 2024
Walk-in Time : 9.00 AM – 3.00 PM
Walk-in Location : Alajuela, Costa Rica

Roles and Responsibilities:

  • 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system.
  • 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
  • 20%- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled
  • 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
  • 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
  • 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills:

  • Proficiency English Level >B2+                                                                                                                  
  • Active listening
  • Attention to detail
  • Empathy
  • Critical thinking
  • Speed to solution

Submit the form below to apply

Job LevelFresher / Entry Level

Job title: Retail Agent (Bilingual)Education Qualification: High School DiplomaExperience: Minimum 3 MonthsNo of openings: 100+ Walk-in Date : July 31st 2024Walk-in Time : 9.00 AM – 3.00 PMWalk-…View more

Philippines
Posted 1 month ago

Position Title: Inside Sales – Team Lead

Location: Taguig City, Philippines

Experience: 7 – 10 years

Job Description:

  • Key task will be to focus on managing end to end Inside Sales/Lead Gen operations
  • The Specialists will be mapped to a specific GEO / Vertical of Movate and will focus on selling / setting meetings for the Sales persons with influencer / decision maker of the Potential Prospect (Client)
  • The Inside Sales Specialist role is a Customer-facing role (C-level, Directors, and VPs) over phone and other channels.
  • The Inside Sales specialist should have experience of selling services and solutions in any market.
  • The Inside Sales specialists should be aware of IT/BPO technologies and the typical contact center challenges that CXO’s have to deal with.
  • The Inside Sales specialist is expected to articulate Movate’s Services/Solutions, messaging and positioning to the target customers and help sales in winning new business and achieve personal KRA’s set.

Primary Job Functions:

  • Research and develop database of qualified prospects aligned to organization’s strategy and launch personalized outreaches to engage with them
  • Prospect, develop, up-sell, cross-sell and generate new business opportunities for Movate in the assigned accounts / territory.
  • Maintain a consistent and accurate sales lead pipeline.
  • Work as the overlay techno-commercial expert
  • Nurture a potential prospect over a period of time and build credibility for them to accept a meeting with sales.
  • Ability to use CRM to manage opportunities and leads.

Desired Skills & Experience:

  • SELF-STARTER, HUNTING skills are a MUST
  • 7 – 10 years of experience of BPO Inside sales in any market or Customer Service in Global environment
  • Good written and oral communication skills.
  • Passionate about generating demand and building relationships with prospects
  • Active in social networking, especially LinkedIn
  • Good in Team Handling

Submit the form below to apply

Job Level1- 5 Years

Position Title: Inside Sales – Team Lead Location: Taguig City, Philippines Experience: 7 – 10 years Job Description: Primary Job Functions: Desired Skills & Experience:…View more

Philippines
Posted 1 month ago

Position Title: Senior Director/ Director Finance

Location: Taguig City, Philippines

Experience: 8-10 years of financial work experience in Philippines

Summary:

Philippines Finance manager will be playing a key role in the Leadership team while leading Philippines Finance function. This role will provide financial and operational leadership, working closely with the business leaders across the country, focusing on strategic growth of Movate’s business in Philippines. This includes driving commercial growth, operating performance as well as key initiatives while ensuring tight controls on accounting & compliance. This role reports to the Controller.

Roles and Responsibilities:

  • Partner with the Philippines Leadership Team and CFO to execute on the business strategy, focusing on commercial finance & cost management.
  • Liaise as required with the customers and channel partners on operational maters
  • Lead commercial intensity and instill “daily” rigor (eg Orders and sales pacing) by providing management with timely, complete and accurate financial information for business decision-making process.
  • Proactively identify process improvements and engage stakeholders to develop actions to reduce business costs, improve profitability and liquidity
  • Work closely with local statutory authorities to ensure 100% compliance
  • Lead Philippines finance function by providing mentoring and coaching to the team; provide oversight to Controllership, Tax, as well as Shared Services to enable smooth closing process. Support internal and external financial audits as required.

Required Qualifications:

  • CPA or any equivalent degree in Finance, or Business Administration and minimum of 8-10 years of financial work experience in Philippines
  • Experience working in global business environment with sound understanding of global process and transactional flows
  • Experience leading in a matrixed environment, leading team members balancing execution through others with inclusiveness, leveraging expertise, clear thinking, imagination, and external focus.
  • Lean mindset, seeking to improve, automate and digitize
  • Demonstrated experience and understanding of Accounting Principles and Controllership.

Desired Characteristics

  • Strong analytical skills: able to clearly link financial results to operational performance drivers, generate alternatives and drive positive change
  • Clear thinking/problem solving successfully led cross-functional projects/process improvement within operations/finance function involving process improvement; able to quickly grasp new ideas

Submit the form below to apply

Job Level8-10 years

Position Title: Senior Director/ Director Finance Location: Taguig City, Philippines Experience: 8-10 years of financial work experience in Philippines Summary: Philippines Finance mana…View more

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Recruitment fraud alert

The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.

Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate. As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:

  • We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
  • We never request money for any purpose before, during, or after the hiring process.
  • The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.

Stay safe and stay vigilant.

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