Careers at Movate – Colombia

Job title: Retail Customer Support Representative – Bilingual
Work Location: UltraLag, Lagunilla, Heredia.
Experience: 0 – 3 Months
No of openings : 150
Education Qualification: -High School Diploma-Executive Services Diploma or English Diploma required if no prior experience.

Roles and Responsibilities:

• 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiries, order placement, and order follow-up. Documents details of customer interaction into the system.
• 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
• 20%- Keeps customers informed on the status of their order, cost-effectively reconciles errors, resolves post-order issues such as returns, and follows up to ensure all customer needs are fulfilled
• 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
• 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
• 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills & Desired Skills

• Proficiency English Level >B2+
• 0 to 3 months Call Center experience
• Active listening
• Attention to detail
• Empathy
• Critical thinking
• Speed to solution

Job title: Technical Support Associate
Work Location: TerraCampus, Cartago
Experience:  6+ months in technical support, service desk or giving software troubleshooting
Education Qualification:  High school Diploma
Work mode: Hybrid

Roles and Responsibilities:

• Provide technical assistance to customers via support tickets, chats, and scheduled Zoom calls.
• Investigate and resolve customer issues by utilizing available tools, impersonation features, and thorough troubleshooting.
• Ensure timely responses and resolutions in line with defined SLA targets and ticket priority levels.
• Take full ownership of assigned tickets from start to resolution.
• Maintain accurate, professional, and well-written communication throughout the ticket lifecycle

Required Skills & Desired Skills:

• Advanced English level
• 6+ months in technical support, service desk or giving software troubleshooting
• Chats and ticketing expertise
• Proven work stability
• High School Diploma

Job title: Customer Success Manager
Location: Heredia, Costa Rica
Experience: Minimum 1-year relevant work experience in Sales, Pre-Sales, Account Management, Customer Success, Customer Support, Consulting, or similar roles
Education Qualification: Bachelor’s degree or equivalent combination of education and experience
Work mode: Remote

Summary

• This role supports efficient solution adoption and accelerates customer business value by acting as a trusted advisor.
• You will work closely with partners and mid-to-large enterprise customers to ensure customer satisfaction, value realization, retention, and expansion of the customer solution.

Roles and Responsibilities

• Validate, verify, and research activation and renewal opportunities (orders) using internal tools and systems.
• Review and maintain assigned order backlog in good standing.
• Reach out to end customers within 30 days of activation opportunity creation via phone, email, and/or web meetings.
• Conduct outreach 120/90/60/30 days prior to renewal opportunity expiration.
• Host on-demand web meetings to walk customers through activation and renewal procedures.
• Administer and update Customer Success tools as required.

Required Skills

• Minimum 1 year of relevant experience in Sales, Pre-Sales, Account Management, Customer Success, Customer Support, Consulting, or related roles.
• Bachelor’s degree or equivalent education and experience.
• Fluent in English, both written and verbal.
• Proven ability to manage customer escalations, balance expectations, and negotiate resolutions.
• Strong focus on driving and tracking consistent customer engagement.

Desired Skills

• Experience with SaaS solutions or enterprise software companies is highly desirable.
• Experience with Customer Success Management (CSM) platforms such as Gainsight, Totango, Strike deck, or similar.

Job title: Technical Services Engineer
Location: Heredia, Costa Rica
Experience: 2+ years
Education Qualification: Associate’s/bachelor’s degree in computer science or related technical field
Work mode: Hybrid

Summary:

• Provide 24×7 support, working on problems of diverse scopes involving hardware, software, and environmental issues related to the Flash Array product.
• Use deep technical expertise to troubleshoot and resolve customer issues.
• Build strong networks across departments and act as a key technical contact.
• Demonstrate ownership, analytical thinking, and a customer-first mindset.
• Operate in a fast-paced and team-oriented environment.

Roles and Responsibilities:

• Advanced ServiceNow case management.
• Proactively seek to understand customer expectations.
• Answer and resolve support cases across all severity levels.
• Professionally engage with customers via phone, email, chat, and video.
• Own, track, and maintain clear, concise, and positive communication for all cases in a timely and efficient manner, including follow-ups with customers, team members, and engineers.
• Balance workloads across teams as needed.
• Provide input and assist with the creation of documentation, FAQs, and KB articles.
• Troubleshoot, research, and resolve issues using internal tools, knowledge bases, and collaboration.
• Manage multiple projects/support cases simultaneously.
• Champion customer issues internally and represent the company externally.
• Lead large, multi-participant customer calls, including hot escalations.
• Operate independently on day-to-day tasks with general instruction on new assignments.

Required Skills:

• Good organizational and time management skills.
• Exceptional interpersonal and communication skills (verbal and written, including technical terminology).
• Proven ability to resolve customer problems and escalations using appropriate resources.
• Technical troubleshooting experience in complex multi-platform and multi-vendor environments.
• Experience supporting both hardware and software products.
• Ability to triage and escalate issues to engineering groups when necessary.
• Advanced to expert knowledge of technologies such as operating systems (Solaris, LINUX, Windows, VMware), LANs & WANs, and storage area networks.
• Advanced ability to troubleshoot Networking, Latency, Replication, Performance, and Space issues.
• Experience with dispatching hardware.
• Linux / Command Line proficiency.
• Advanced English (B2+-C1)

Desired Skills:

• Subject matter expertise in one or more of the following: NFS, S3, Native SMB, LDAP, IPv6. (Nice to have)
• Experience with Backup & Recovery solutions such as Veeam, Avamar, Data Domain. (Nice to have)

Job title: Customer Support Specialist
Location: Barranquilla, Colombia
Experience: 1-2 years
Education Qualification: Bachelor’s Degree

Roles and Responsibilities:

• Leverage product knowledge and customer service skills to answer casework from Customers.
• Deliver a top-tier customer support experience through creative problem-solving, tickets and consistent probing, to craft accurate & timely outcomes for Customers.
• Conduct procedures to escalate and coordinate the customer response in accordance with values.
• Expand your knowledge of client hardware and software weekly through professional development time, trainings, knowledgebase articles, and the experience gained from performing the roll.

Required Skills & Desired Skills:

• English Language with B2/B2+
• 1 year of experience in a customer support role and ticketing systems.
• 1 year of experience in customer service, (Business-To-Business strongly preferred).

Job title: Senior Database Engineer
Location: Bogotá, Colombia
Experience: 6-7 years
Education Qualification: Bachelor’s Degree

Roles and Responsibilities:

• Manage, monitor, and optimize PostgreSQL, MySQL, SQL Server, and Redis databases in production and development environments.
• Provide on-call support for database incidents, ensuring reliability and minimal downtime.
• Deploy and manage AWS database services, including RDS, Aurora, DynamoDB, and Redshift.
• Automate database provisioning and management using Infrastructure as Code (Terraform).
• Perform performance tuning, indexing, partitioning, and troubleshoot replication or query issues.
• Implement database releases and schema changes.
• Support multiple SQL and NoSQL databases and continuously expand expertise beyond PostgreSQL/MySQL.

Required Skills & Desired Skills:

• English Language with B2/B2+.
• 6–7 years Strong hands-on experience with PostgreSQL and MySQL)
• AWS Experience

Job title: Soft Skill Quality Audit (Call Audit Job)
Work Location: Chennai-GOP- Perungulathur
Experience: 6 Months to 5 Years
Education Qualification: Any Graduate

Roles and Responsibilities:

• Audits & Coaching:
• Conduct call and email audits to ensure compliance with company standards.
• Provide expert coaching to engineers based on audit and coaching findings.
• Deliver extended coaching sessions as needed.
• Perform audits using stratified sampling based on project needs to categorize and prioritize coaching needs.
• Calibrations:
• Participate in Joint Call Monitoring (JCM) internally to ensure consistency in performance evaluations.
• Conduct call listening activities with the operations team to gather insights and identify improvement areas.
• Actively participate in internal calibration sessions with the SSDE team.
• Client / Customer Interaction:
• Manage client transactions and ensure high-quality service delivery.
• Handle callbacks to address client concerns and feedback promptly.
• Continuous Improvement:
• Perform root cause analysis (RCA) to identify and resolve underlying issues.
• Monitor Critical to Quality (CTQ) metrics to maintain service standards.
• Contribute to continuous improvement (CI) initiatives to enhance operational efficiency.

Required Skills & Desired Skills:

• 6 months to 5 years of experience in BPO or customer service industry.
• Strong understanding of call auditing, monitoring, and calibration processes.
• Excellent communication skills with the ability to provide constructive feedback effectively.
• Ability to work independently with minimal supervision while maintaining high levels of accuracy.

Job title: Customer Service Representative
Work Location: Barranquilla, Colombia
Experience: 6 months – 1 year
Education Qualification: Bachelor’s Degree

Roles and Responsibilities:

• Handle incoming in a timely manner.
• Create support tickets and escalate cases to Tier 2 as needed.
• Manage cases, emails, and chats simultaneously.
• Follow communication scripts when addressing different topics.
• Identify customer needs, clarify information, investigate issues, and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by going the extra mile.
• Maintain clear records of all conversations in the call center database.
• Meet personal and team qualitative and quantitative objectives.
• Ability to handle multiple tasks simultaneously.

Required Skills & Desired Skills:

• English Language with B2/B2+.
• Bachelor’s Degree  
• 1 year of experience in Customer Service or a similar role.

Location: Senior Integration Specialist
Work Location: Bogotá, Colombia
Experience: : 6-7 years
Education Qualification:  Bachelor’s Degree

Roles and Responsibilities:

• Build and enhance integration solutions across global systems
• Manage data exchange, file transfers, encryption/decryption
• Transform and monitor documents across multiple platforms
• Troubleshoot and resolve integration and communication issues

Required Skills & Desired Skills:

• English Language with B2/B2+. 2(6–7 years in Integration Development)
• Proven expertise in (Pipelines, Mapper, Orchestration, C# Functions, XML)
• Strong C# and SQL development experience
• Hands-on with XML/JSON, WCF, REST APIs, PowerShell, AZDO/TFS, Git

Location: Human Resources Analyst
Work Location: Barranquilla, Colombia
Experience: 3 years
Education Qualification:  Bachelor’s Degree

Roles and Responsibilities:

• Partner with leadership to design and execute employee engagement programs that enhance organizational culture and experience.
• Develop and execute wellness activities, including sourcing providers, managing budgets, and bringing innovative ideas that improve workplace climate and operational performance.
• Conduct 1:1 check-ins with employees as needed, and promote initiatives to improve communication, recognition, and well-being.
• Measure and report on the impact of wellness and engagement initiatives.
• Support the design and execution of engagement programs, events, and initiatives aligned with business objectives.
• Partner with HR leaders to promote a culture of belonging, recognition, and continuous feedback. conversations in the call center database.
• Meet personal and team qualitative and quantitative objectives.
• Ability to handle multiple tasks simultaneously.

Required Skills & Desired Skills:

• English Language with B2/B2+.
• 3 years of experience in Human Resources and Employee engagement.

Job title: Python API Developer
Location: Chennai
Experience: 8 to 12 Years
Education Qualification: Any graduate

Roles & Responsibilities:

• Adhere to estimates for completing features/user stories.
• Develop and maintain unit tests for code components.
• Write well-designed, testable, scalable, and efficient code following software
• development best practices.
• Collaborate and communicate effectively with cross-functional teams and
• stakeholders.
• Participate in the Agile/SCRUM development process as an individual contributor,
• including sprint planning, task estimation, and daily stand-ups.
• Create and maintain technical documentation for reference and reporting.

Required Skills:

• Familiarity with asynchronous programming in Python is a plus.
• In-depth knowledge of RESTful API design principles.
• RESTful API development using Python frameworks with FastAPI, Flask.
• Strong understanding of Core Python and Object-Oriented Programming (OOP).
• Proficiency in at least one RDBMS such as PostgreSQL, MySQL.
• Comfortable working with SQL queries, stored procedures, functions, and database
• optimization.
• Solid understanding of version control systems like Git.
• Familiarity with Agile development methodologies.
• Experience with unit testing frameworks such as Pytest, unittest, or nose.
• Experience with ORMs like SQL Alchemy is a plus.
• Experience with Redis, Amazon S3, or Amazon SQS is a plus.

Job title: Automation Test Engineer
Location: Chennai
Experience: 8 to 12 Years
Education Qualification: Any graduate
No of openings: 5

Roles & Responsibilities:

• Performing automated testing using cypress.
• Integration of Test Scripts with the Continuous integration tool such as Jenkins.
• Designing, developing and supporting frameworks for our test infrastructure and
• providing automation expertise to our development teams Contributing toward
• predictable delivery of quality releases
• Write requirements and create scenarios for performance and load testing
• Creation and maintenance of test data, tools and scripts.
• Create test plans and suites from the user stories defined by product owners.
• Review test plans and cases with developers and product owners.
• Writing and maintaining test scripts
• Execute test plans and conduct manual functional and exploratory testing.

Required skills:

• Candidate must have experience/knowledge of testing on web-based and mobile applications.
• Expertise in Cypress tool for automation testing
• Should have a good understanding of Software Testing Life Cycle
• Demonstrate the ability to derive the Test Scenarios from the Business Requirements.
• Demonstrate working understanding in Test Design and writing detailed test cases based on user scenarios.
• Develop, document, and maintain functional test cases and other test artifacts like the test data, data validation.
• Strong knowledge of software QA methodologies and processes.
• Responsible for performing test execution and test analysis.
• Strong proficiency in Functional / Regression / Retesting / UI / Usability / Cross Browser testing.
• Good reporting & documenting skills.
• Experience working in an Agile/Scrum methodology.
• Experience working in Azure DevOps or Jira

Job title: IT Help Desk Analyst
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: 1-3 years of Experience in IT Help Desk
Education: High School

Roles and Responsibilities:

• Provide first-level support via calls, emails, and tickets with a goal of first-call resolution
• Troubleshoot wireless access points, printers, EMR, Adobe, HR apps, Microsoft rollouts, and more
• Perform SOP-based triaging and escalate complex issues to advanced teams
• Maintain and contribute to our knowledge base
• Deliver clear remote troubleshooting and guidance

Required Skills & Desired Skills

• Must have 1 – 3 years of experience in technical service desk support in BPO Industry
• Must have Hands-on with Windows, Linux, and Mac OS
• Must have knowledge/experience of office tools, printers, scanners, network security & antivirus
• Strong problem-solving and multitasking skills
• Customer-focused with excellent communication skills
• Experience with Microsoft rollouts, EMR systems, Adobe products & HR apps
• Willingness to work in night-shift schedule

Job title: Inbound Sales Representative
Work Location: 3rd floor, East Gate Business Center, Marcos Hi-way, Antipolo City
Experience:  Minimum of 3 months call centre experience
Education Qualification:  High School Graduate
Openings: 120+

Roles and Responsibilities:

• As an Inbound Sales Representative you will handle incoming calls from potential and existing customers.
• Your role is to assist with inquiries, resolve issues, and convert interest into subscriptions by offering tailored SiriusXM packages.
• This position requires excellent communication and problem-solving skills.

Required Skills & Desired Skills

• At least 3 months of BPO experience
• Preferably with a Sales or Collections background
• Excellent communication skills
• High school graduate or higher
• Willingness to work onsite, including shifting schedules, holidays, and weekends
• Must be willing to work in Antipolo site. Our office is near LRT 2 Antipolo Station

Enjoy these HUGE perks:

• *Php 20,000 Package per month + Up to Php 16,000*on commissions/incentives per month
• PAYDAY EVERY SATURDAY!!!
• Weekly incentives
• HMO after a month + Life Insurance
• Flexible Service Incentive Leaves (SIL) program

*Terms and Conditions apply.

Job title: Outbound Sales Representative
Work Location: Upper Mckinley Hill, Taguig
Experience:  Minimum of 3 months call centre experience
Education Qualification:  High School Graduate
Openings: 75+

Roles and Responsibilities:

• As an Outbound Sales Representative you will be responsible for contacting potential customers who have recently purchased a new or used vehicle and received a complimentary US Satellite Radio Free trial.
• Your primary role is to convert these trial users into paying subscribers by offering promotional packages and highlighting the value of entertainment services.

Required Skills & Desired Skills

• At least 3 months of BPO experience
• Preferably with a Sales or Collections background
• Excellent communication skills
• At least a High school graduate
• Willing to work onsite and on shifting schedules/holidays/weekends
• Must be willing to work in Taguig

Enjoy these HUGE perks:

• *Php24,334.67 Salary per month
• Uncapped commissions
• PAYDAY EVERY SATURDAY!!!
• Weekly incentives
• HMO after a month
• Life and Accident Insurance
• Flexible Service Incentive Leaves (SIL) program

*Terms and condition apply