Careers at Movate – Colombia

Job Description: Delivery Manager – BFSI (10-15 Years)
Location: Bangalore and Chennai
Job Type: Full-time
Experience: 10-15 Years
Industry: Banking, Financial Services, and Insurance (BFSI)

About the Role

• We are seeking a seasoned and high-energy Delivery Manager with 10-15 years of experience to drive excellence in our Banking and Financial Services IT portfolio.
• Based in Bangalore, you will be responsible for end-to-end delivery of critical projects, ensuring high client satisfaction, operational efficiency, and adherence to quality standards.
• You will manage large, distributed teams, foster innovation, and act as a strategic partner to our BFSI clients.

Key Responsibilities

• End-to-End Delivery Leadership: Own and manage the full delivery lifecycle of large-scale IT projects, including digital banking platforms, payment gateways, lending systems, or data analytics.
• Stakeholder Management: Act as the primary liaison between clients, internal leadership, and technical teams to ensure alignment with business goals.
• Operational Excellence: Drive project governance, including on-time, within-budget, and quality-focused delivery. Proactively identify risks and develop mitigation strategies.
• Team Leadership: Lead and mentor large, multi-disciplinary teams (50-100+ members) consisting of Project Managers, Tech Leads, Developers, and QA engineers.
• Financial & Performance Monitoring: Monitor financial performance, including project budgets, forecasts, margins, and utilization.
• Compliance & Security: Ensure strict compliance with information security, data governance, and regulatory requirements specific to the BFSI domain.
• Process Improvement: Implement Agile/Scrum/DevOps methodologies to drive continuous improvement, efficiency, and faster delivery cycles.
• Pre-sales Support: Collaborate with account teams to support solutioning and proposal development for new opportunities.

Required Skills & Qualifications

• Experience: Minimum 10-15 years of experience in IT project delivery, with at least 5-8 years specifically in the BFSI domain.
• Domain Knowledge: In-depth understanding of banking operations (Retail, Commercial, Lending, Payments, or Capital Markets).
• Technical Familiarity: Understanding of modern technologies (e.g., Cloud platforms – AWS/Azure, Java/Microservices, APIs, Databricks, or Mainframe).
• Project Management: Proven success in managing large, distributed onshore-offshore teams and complex delivery portfolios.
• Methodologies: Strong expertise in Agile, Scrum, and Waterfall methodologies.
• Tools: Proficiency in delivery management tools like JIRA, ServiceNow, or Azure DevOps.
• Soft Skills: Exceptional communication, negotiation, and conflict resolution skills, with a focus on client relationship building.
• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent.
• Certifications: PMP, CSM, SAFe, or ITIL certification is highly desirable.

Why Join Us?

Lead and grow with a highly motivated team in a fast-paced environment.

Work on bleeding-edge projects in the financial technology sector.

Job title: Full Stack Developer
Work Location: Chennai (Guindy)
Experience:  8+ years
Education Qualification:  Any Graduate

Roles and Responsibilities:

• Perform code reviews and refactoring discussions with multiple domains and delivery teams to ensure high-quality deliverables.
• Conducting feasibility studies to ensure the product is up-to-date with the latest technologies.
• Root Cause Analysis: Cracking the code on the toughest bugs by diving deep to find the true root cause and identifying permanent fixes based on your analysis
• Take initiative and be responsible for the technical solution.
• Develop tools and applications by producing clean, efficient code.
• Capability to learn new technologies quickly, stay up to date on the latest industry technology trends and techniques

Required Skills

• 8+ Years IT Experience with 5+ Years’ experience in developing web applications with heavy usage of JavaScript.
• Expert in Frontend, Middleware design, development & implementation with experience in Angular, Node Express, Angular Material and related technologies.
• In-depth knowledge of the RESTful API design.
• Solid understanding of JavaScript & Typescript.
• Proficient in various database management systems.
• Passionate about great technologies, especially open source
• Strong understanding of UI frameworks/languages such as Angular.
• Solid coding skills with the ability to guide teams through massive refactoring exercises and improve coding standards across large codebases.
• Experience developing cloud software services and an understanding of design for scalability, performance, security, and reliability.
• Experience in Angular Formly is a plus.
• Expert in JavaScript/ES6, building Responsive, high performing, heavy-traffic web applications using JS Frameworks (Angular, etc.) and third-party libraries
• Experience with unit-test driven approach to development,.
• Knowledge of professional software engineering practices and best practices for the full software development life cycle, including coding standards, code reviews, source control management, continuous integration deployments (CI/CD), testing, and operations. Experience in AWS services such as Lambda, SQS, Redis, Elasticsearch is a plus – Optional
• Experience in Linux is a plus – Optional

Job title: Application Architect
Work Location: Chennai (Guindy)
Experience:  15+ years
Education Qualification:  Any Graduate

Roles and Responsibilities:

• Identify business problems and work on developing Proof-of-concepts to demonstrate the technology capabilities with pros and cons of identified options
• Architect, Design, Develop & Implement frameworks and application Software Components using Enterprise/Open Source technologies
• Design & Implement Application Architecture concepts and best practices (Tiers, Partitioning, Modularity) Architecture NFRs, Availability (HA/DR), Performance (Capacity, Resource Utilization, Responsiveness), Information Security (Authentication, Authorization, Encryption) State of the art Integration Patterns, including SOA, API, Micro-Services, including integration with COTS solutions, Mobile, etc.
• Analyze & Identify Business Capabilities and to develop new business capabilities
• Troubleshoot pre and post-production functional and non-functional issue
• Understand the complexity of current systems, identify system interfaces, and Capture NFR’s
• Capability to learn new technologies quickly, stay up to date on the latest industry technology trends and techniques

Required Skills

• 15+ Years IT Experience with 6+ Years’ experience in developing and architecting web applications with a heavy usage of JavaScript.
• Extensive industry experience with web applications based on SOA principles.
• Strong understanding of UI frameworks/languages such as Angular, NodeJS, ExpressJS, ReactJS, JQuery, CSS, and HTML5
• Experience with responsive UI design and development
• Expert in Javascript/ES6, building Responsive, high performing, heavy-traffic web application using JS Frameworks (Angular, React, Ember, etc) and third part libraries
• Experience with unit-test driven approach to development, expert knowledge of build tools (Webpack, Gulp, Grunt), and Continuous Integration and Continuous Deployment with Jenkins
• Experience building applications using Adaptive/Responsive Design Principles and leveraging various applications layers to enhance performance
• Expert in Frontend, Middleware design, development & implementation with experience in Angular, Node ExpressJS, and related technologies.
• Experience in AWS Cloud Infrastructure, AWS application services, AWS Database services, Containers, Microservices
• Experience in designing Micro services reference Architecture, Design, Implementation.
• Experience in BRMS, BPMN, Integrations
• Cloud native solutions, DevOps, Containers, CI/CD, Code Quality, Micro-Services and API architectures, Cloud, Mobile, Analytics
• Experience in NoSQL, Elasticsearch, Python, R will be Nice-to-have.
• Experience in Linux is a plus
• Experience in Data Modeling, Master Data Management will be Nice-to-have.

Job title: Soft Skill Quality Audit (Call Audit Job)
Work Location: Chennai and Hyderabad 
Experience: 6 Months to 5 Years
Education Qualification: Any Graduate

Roles and Responsibilities:

• Audits & Coaching:
• Conduct call and email audits to ensure compliance with company standards.
• Provide expert coaching to engineers based on audit and coaching findings.
• Deliver extended coaching sessions as needed.
• Perform audits using stratified sampling based on project needs to categorize and prioritize coaching needs.
• Calibrations:
• Participate in Joint Call Monitoring (JCM) internally to ensure consistency in performance evaluations.
• Conduct call listening activities with the operations team to gather insights and identify improvement areas.
• Actively participate in internal calibration sessions with the SSDE team.
• Client / Customer Interaction:
• Manage client transactions and ensure high-quality service delivery.
• Handle callbacks to address client concerns and feedback promptly.
• Continuous Improvement:
• Perform root cause analysis (RCA) to identify and resolve underlying issues.
• Monitor Critical to Quality (CTQ) metrics to maintain service standards.
• Contribute to continuous improvement (CI) initiatives to enhance operational efficiency.

Required Skills & Desired Skills:

• 6 months to 5 years of experience in BPO or customer service industry.
• Strong understanding of call auditing, monitoring, and calibration processes.
• Excellent communication skills with the ability to provide constructive feedback effectively.
• Ability to work independently with minimal supervision while maintaining high levels of accuracy.

Job title: Retail Customer Support Representative – Bilingual
Work Location: Terracampus, Tres Rios, Cartago.
Experience: 0 – 3 Months
No of openings : 150
Education Qualification: -High School Diploma-Executive Services Diploma or English Diploma required if no prior experience.

Roles and Responsibilities:

• 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiries, order placement, and order follow-up. Documents details of customer interaction into the system.
• 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
• 20%- Keeps customers informed on the status of their order, cost-effectively reconciles errors, resolves post-order issues such as returns, and follows up to ensure all customer needs are fulfilled
• 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
• 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
• 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills & Desired Skills

• Proficiency English Level >B2+
• 0 to 3 months Call Center experience
• Active listening
• Attention to detail
• Empathy
• Critical thinking
• Speed to solution

Job title: Database Administrator (Cosmos , Cassandra)
Work Location: Chennai
Experience: 6-8 years
Education Qualification: Bachelor’s Degree

Required Skills:

• Own database operations and performance for Azure SQL, SQL Server, and Cosmos DB, ensuring stability, security, and automation readiness.
• Manage provisioning, tuning, patching, and recovery across relational and non-relational DBs.
• Automate repetitive tasks using PowerShell and Azure Automation.
• Monitor DB performance using Azure Monitor and Log Analytics.
• Collaborate with Cloud and AI-Ops teams on predictive alerting and auto-remediation.
• Ensure PHI-compliant data governance across production environments.

Job title: Dynamic 365 Support Tech Lead
Work Location: Chennai
Experience: 6-8 years
Education Qualification: Bachelor’s Degree

Required Skills:

• Dynamics 365 (C#, Power Platform, Dataverse) expertise
• UI debugging using HTML, CSS, JavaScript 
• Workflow, Trigger, and Flow/Power Automate troubleshooting 
• Data imports/exports and integration handling
• Methodical approach to problem management and root cause analysis 
• Strong collaboration with business and compliance teams 
• Change and release management discipline 
• Effective stakeholder communication and documentation

Job title: Lightening Step & My Avatar Tech Lead
Work Location: Chennai
Experience: 6-8 years
Education Qualification: Bachelor’s Degree

Required Skills:

• Provide hands-on support for EHR/RCM/CRM systems (Epic, Cerner, Allscripts, Salesforce Health Cloud) 
• Write simple to medium complexity SQL scripts for data analysis and correction 
• Perform configuration management across COTS applications 
• Troubleshoot complex system and integration issues 
• Develop reports using SSRS or Crystal Reports 
• Apply HL7 and FHIR standards in data exchange and validation 
• Conduct root cause analysis for production incidents 
• Triage, categorize, and escalate incidents per ITIL processes 
• Collaborate with clinical users with empathy and clarity 
• Prioritize issues based on business and patient impact 
• Ensure compliance with healthcare data standards and regulations 
• Mentor junior analysts on support best practices

Job title: Lightening Step & My Avatar Specialist
Work Location: Chennai
Experience: 4-7 years
Education Qualification: Bachelor’s Degree

Required Skills:

• Provide hands-on support for EHR/RCM/CRM systems (Epic, Cerner, Allscripts, Salesforce Health Cloud) 
• Write simple to medium complexity SQL scripts for data analysis and correction 
• Perform configuration management across COTS applications 
• Troubleshoot complex system and integration issues 
• Develop reports using SSRS or Crystal Reports 
• Apply HL7 and FHIR standards in data exchange and validation 
• Conduct root cause analysis for production incidents 
• Triage, categorize, and escalate incidents per ITIL processes 

Job title: AI Support Engineer
Work Location: Chennai
Experience: 3-5 years
Education Qualification: Bachelor’s Degree

Required Skills:

• Provide technical support for AI platforms, tools, and services across development, staging, and production environments.
• Monitor system performance, availability, and reliability using observability tools (e.g., Prometheus, Grafana, ELK).
• Troubleshoot and resolve platform issues related to infrastructure, APIs, data pipelines, and model deployment.
• Collaborate with DevOps and Engineering teams to implement automation, CI/CD pipelines, and infrastructure improvements.
• Maintain documentation for support processes, known issues, and resolution steps.
• Ensure compliance with security and data governance policies.
• Participate in on-call rotations and incident response activities.
• Assist in onboarding new users and teams to the AI platform.

Job title: AI Engineer
Work Location: Chennai
Experience: 5-7 years
Education Qualification: Bachelor’s Degree

Required Skills:

• Develop and maintain front-end interfaces for AI-powered applications using modern frameworks
• Build and optimize back-end services and APIs to support AI models, data pipelines, and agentic workflows.
• Integrate AI/ML models into production systems, ensuring performance, scalability, and reliability.
• Collaborate with AI engineers to implement agentic AI capabilities, including tool-use, reasoning, and multi-agent coordination.
• Work with knowledge graph engineers to visualize and interact with GraphDB-powered knowledge graphs.
• Ensure secure and compliant development practices across the full stack.
• Participate in code reviews, testing, and continuous integration/deployment (CI/CD).
• Document technical designs, workflows, and implementation strategies.

Job title: AI Full stack Developer
Work Location: Chennai
Experience: 6-8 years
Education Qualification: Bachelor’s Degree

Required Skills:

Technical Leadership

• Lead design, architecture, and development of AI-driven applications using GenAI and Agentic AI frameworks.
• Mentor and guide a team of developers, ensuring high-quality code and best practices.
• Collaborate with product managers, data scientists, and stakeholders to define technical roadmaps.

AI/ML Development

• Design, develop, and implement ML/DL models for predictive analytics, NLP, computer vision, and generative AI use cases.
• AI/ML Frameworks: TensorFlow, PyTorch, Scikit-learn, Hugging Face Transformers
• Build and integrate LLMs, GenAI models, and agent-based AI workflows into enterprise solutions.
• Fine-tune, prompt-engineer, and optimize LLMs (OpenAI, Anthropic, Llama, etc.) for business use cases.
• Design and implement multi-agent orchestration systems for intelligent automation.

Fullstack Development

• Develop scalable web applications using React.js / Angular / Vue.js (frontend) and Python (Django / Flask / FastAPI / Node.js) (backend).
• Integrate AI/ML APIs, microservices, and databases (SQL & NoSQL).
• Ensure security, scalability, and performance of deployed applications.

Cloud & MLOps

Monitor and optimize model performance in production.

Deploy and manage AI applications on AWS / Azure / GCP.

Implement CI/CD, containerization (Docker, Kubernetes), and model deployment pipelines.

• Define end-to-end architecture for GenAI & Agentic AI solutions
• Design scalable and secure AI pipelines including data ingestion, model training, fine-tuning, deployment, and monitoring.
• Architect multi-agent AI systems leveraging frameworks like LangChain, AutoGen, LlamaIndex, or similar.

Hands-on Development

• Build and optimize AI applications in Python using frameworks such as PyTorch, TensorFlow, Hugging Face Transformers.
• Implement and integrate LLMs, embeddings, RAG (Retrieval-Augmented Generation), vector databases (Pinecone, FAISS, Weaviate, Milvus).
• Develop autonomous AI agents for workflow automation, reasoning, and decision-making.

Innovation & Strategy

• Evaluate and recommend emerging GenAI & Agentic AI frameworks, tools, and platforms.
• Define best practices for prompt engineering, model fine-tuning, safety, compliance, and governance.
• Collaborate with stakeholders to align AI solutions with business goals and enterprise architecture.

Leadership & Mentoring

• Lead technical discussions and provide architectural guidance to engineering teams.
• Mentor data scientists, ML engineers, and software developers in AI best practices.
• Collaborate with product managers and business leaders on solution roadmaps.

Job title: AI Architect
Work Location: Chennai
Education Qualification:  Bachelor’s Degree
Experience: 10-12 years

Required Skills:

Architecture & Design

• Define end-to-end architecture for GenAI & Agentic AI solutions
• Design scalable and secure AI pipelines including data ingestion, model training, fine-tuning, deployment, and monitoring.
• Architect multi-agent AI systems leveraging frameworks like LangChain, AutoGen, LlamaIndex, or similar.

Hands-on Development

• Build and optimize AI applications in Python using frameworks such as PyTorch, TensorFlow, Hugging Face Transformers.
• Implement and integrate LLMs, embeddings, RAG (Retrieval-Augmented Generation), vector databases (Pinecone, FAISS, Weaviate, Milvus).
• Develop autonomous AI agents for workflow automation, reasoning, and decision-making.

Innovation & Strategy

• Evaluate and recommend emerging GenAI & Agentic AI frameworks, tools, and platforms.
• Define best practices for prompt engineering, model fine-tuning, safety, compliance, and governance.
• Collaborate with stakeholders to align AI solutions with business goals and enterprise architecture.

Leadership & Mentoring

• Lead technical discussions and provide architectural guidance to engineering teams.
• Mentor data scientists, ML engineers, and software developers in AI best practices.
• Collaborate with product managers and business leaders on solution roadmaps.

Job title: Service Desk Support Trainee
Work Location: Hyderabad
Education Qualification:  BCA, BSc – CS, IT, AIDS, MSc – CS, IT, AIDS, MCA, B Com – CS, with strong written and verbal communication skills
No of openings: 200+
Experience : 0-6 months relevant work experience 

Job Description:

• Provides comprehensive remote support across major operating systems –
• Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.
• Follows documented procedures for issues presented and escalates further if need be.
• Delivers support for G suite applications, covering installation and basic usage
• When necessary, escalate issues to the SMEs / Leads for resolution.
• Employee advanced troubleshooting techniques to diagnose and resolve problems efficiently.
• Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support.
• Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolution
• Proactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques.
• Communicate effectively with non-technical users to explain solutions in an understandable manner.

Required Skills:

• 0-6 months relevant work experience 
• Excellent communication skills, should be able to hold a conversation
• Basic troubleshooting and should be able to comprehend the issues presented
• Ability to deal professionally as well as ability to learn new products and technologies
• Good customer service skills, multitasking and documentation skills
• Ability to adjust quickly to the changing priorities and implement the same per business requirements
• Basic knowledge of IT systems

Job title: Full-stack Engineer with AI
Work Location: remote
Experience: 5-6 years
Education Qualification:  B.A.

Roles and Responsibilities:

• Lead by example by delivering great, scalable, well-tested code to add new features to the platform.
• Collaborate with product management, UX/usability/front-end specialists, QA testers, and our internal users to deliver a world-class User Experience across multiple platforms for multiple services
• Comfortable working independently, within a team and across multiple teams to ensure that we deliver the best customer experience for our services.
• Performance optimisation and problem diagnosis;
• Designing/Developing for high-availability;
• Designing/Developing and testing new features;
• Supporting release and documentation of developed features
• Estimating the effort required to develop and implement;
• Help defining coding standards and development processes;
• Provide out of hours support as part of an on-call rotation

Required Skills & Desired Skills

• Strong programming skills with Go and Java for backend services
• Strong experience with JavaScript, Typescript and front end frameworks (Vue Js ideally but React experience will be useful)
• Strong understanding of responsive web design principles, cross-browser compatibility, and accessibility standards (e.g., WCAG).
• Proven experience of developing and maintaining enterprise grade systems at scale
• Experience with building REST/HTTP based services
• Proven experience building AI driven solutions. This could include the use of agentic AI or other machine-learning based applications. The ideal candidate should be fully conversant in how these technologies can be applied and up-to-date with the current state of the sector as a whole. Use of the AWS AI solutions would be a huge bonus (Bedrock, Sagemaker etc).
• Experience dealing with highly concurrent, distributed architectures/systems
• A keen sense of seeing things from our customers’ point of view
• A drive to always leave things better than how you found them. That applies to code, processes, interactions with people and every other aspect of your work life.
• Understanding of UX Design, experience with delivering SaaS-based products, and a passion for learning new technologies are a plus.
• Willingness to get hands dirty and not afraid of low level details;
• Ability to effectively communicate problems and solutions to the different team members.HTML and CSS3
• Cloud experience (ideally AWS)
• SRE exposure