Customer Care Specialist

Costa Rica
Posted 3 weeks ago

Job title: Customer Care Specialist
Work Location: Ultra Park I, La Aurora, Heredia, Costa Rica
Experience: More than 1 year of Call Center experience
Education Qualification: High School Completion
No of Openings: 200+ openings

Roles and Responsibilities:

  • Leverage your project product knowledge and customer service skills to answer incoming calls, chats, and/or casework from Customers.
  • Deliver a top-tier customer experience through creative problem-solving and consistent probing to craft accurate & timely outcomes for Customers.
  • Conduct procedures to escalate and coordinate the customer response in accordance with the project values.
  • Expand your knowledge of the project’s hardware and software weekly through professional development time, trainings, knowledgebase articles, and the experience gained from performing the role.

Required Skills & Desired Skills     

  • Proficiency in English Level >B2+
  • 1+ years of experience responsible for customer satisfaction and championing the customer experience.
  • Success in operating independently and navigating competing priorities in a constantly changing. Environment.
  • Proven track record of success navigating and troubleshooting technical tools, for instance, an Apple laptop and Android-based software.
  • Strong communication, organizational, and influencing skills.
  • Candidates must be willing to work in an onsite setting.

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