Careers at Movate – Colombia
We’re hiring in Colombia
Colombia, the rapidly-growing economy in Latin America, is drawing high interest from top tech companies in search of skilled talent. Being the most prominent US business partner, this nation takes the top spot among the top digital countries globally. Colombia takes the top position in the overall global services location index rankings. The ease of doing business and high population literacy indicate why global technology corporations focus on this part of LATAM. Many government-backed programs have spurred the rise of the digital content and IT industry. A robust cost-to-talent value proposition for the fleshing-out technology services supports these government initiatives. Colombia’s maturing IT ecosystem and infrastructure have evinced acute interest as a viable nearshore option to the Americas by ensuring quick communication and collaboration.
Movate in Barranquilla
Barranquilla, the capital district of Atlántico Department, stands tall as a disruptor city. The city’s English-speaking demography, cultural affiliation to the US, and stable communications infrastructure contribute to its urban awakening. Key attributes driving the shift to this metropolis are its skilled talent community, cybersecurity investments, developing economy, vocational programs, the economy of operations, and its rise as LATAM’s tech center. As Movate endeavors to be the most sought-after employer in the region, the company stands today as the fastest-growing and most-awarded employer offering rewarding career paths.
Barranquilla, the capital district of Atlántico Department, stands tall as a disruptor city. The city’s English-speaking demography, cultural affiliation to the US, and stable communications infrastructure contribute to its urban awakening. Key attributes driving the shift to this metropolis are its skilled talent community, cybersecurity investments, developing economy, vocational programs, the economy of operations, and its rise as LATAM’s tech center. As Movate endeavors to be the most sought-after employer in the region, the company stands today as the fastest-growing and most-awarded employer offering rewarding career paths.
The culture code
Movate was recognized for the “Best Global Culture – 2023” by Comparably; Comparably hailed Movate as the “Best Company for Diversity” and the “Best Company for Women” in 2022.
Look beyond the Americanized feel and Spanish vibes. Movate in Costa Rica combines niche interests, individualistic passions, and multiple identities. Be a part of the next-gen team where digital natives voice their ideas. This is the place for your boldness, optimism, creativity, and passion to unfold. Champion your creative expression and create a future of your own.
Discover an array of career opportunities that can propel your tech career forward.
Job title: L2 Mid Technical Support – Java/Python
Work Location: Hyderabad
Experience: 4-6 Years
No of openings: 6-7
Roles and Responsibilities:
- Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
- Coordinate and work with client Engineering team / Tool owners.
- Good understanding of SDLC and agile methodologies is a pre-requisite
- Define strategies to provide world class support to end-users’ queries
- Logical thinking and problem-solving skills along with an ability to collaborate
- Act as the point of contact for escalations and handle them as per the escalation procedures documented
- Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
- Participation in ad-hoc and recurring meetings
- Shifts: 24*5 (Rotational Monthly)
Required Skills:
- Graduate and above in any field
- 5+ years of experience in application development framework and DevOps
- Good interpersonal, communication (English – verbal and written) and presentation skills
- Able to analyze the data, make data-driven decisions and should have an eye for detail
- Proficiency in the below tools will be preferred
- Dev Ops – Release Management, Puppet, Chef, Jenkins.
Good to have:
- Knowledge on Code repository such as Git and Github
- Knowledge on Code release management tools
- Cloud Applications (with Single Sign-On)
- Knowledge of architecture frameworks, and design principles; ability to decipher & manage technology, performance engineering.
Technical Skillsets
- DevOps
- Having good exposure in Jenkins for CI (Continuous Integration)
- Having good exposure to Release Management, Puppet, Chef.
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| Job Level | 5 – 8 Years |
Job title: Technical Architect
Work Location: Chennai Guindy
Experience: 10-16 years
Education Qualification: Any Graduate
No of Openings : 3
Roles and Responsibilities:
- Identify business problems and work on developing Proof-of-concepts to demonstrate the
- technology capabilities with pros and cons of identified options
- Architect, Design, Develop & Implement frameworks and application Software Components
- using Enterprise/Open Source technologies
- Design & Implement Application Architecture concepts and best practices (Tiers,
- Partitioning, Modularity) Architecture NFRs, Availability (HA/DR), Performance (Capacity,
- Resource Utilization, Responsiveness), Information Security (Authentication, Authorization,
- Encryption) State of the art Integration Patterns, including SOA, API, Micro-Services,
- including integration with COTS solutions, Mobile, etc.
- Analyze & Identify Business Capabilities and to develop new business capabilities
- Troubleshoot pre and post-production functional and non-functional issue
- Understand the complexity of current systems, identify system interfaces, and Capture NFR’s
- Capability to learn new technologies quickly.
Required Skills & Desired Skills:
- 10+ Years IT Experience with 6+ Years’ experience in developing and architecting web applications with a heavy usage of JavaScript.
- Extensive industry experience with web applications based on SOA principles.
- Strong understanding of UI frameworks/languages such as Angular, NodeJS, ExpressJS,
- ReactJS, JQuery, CSS, and HTML5
- Experience with responsive UI design and development
- Expert in Javascript/ES6, building Responsive, high performing, heavy-traffic web application using JS Frameworks (Angular, React, Ember, etc) and third part libraries
- Experience with unit-test driven approach to development, expert knowledge of build tools
- (Webpack, Gulp, Grunt), and Continuous Integration and Continuous Deployment with Jenkins
- Experience building applications using Adaptive/Responsive Design Principles and leveraging various applications layers to enhance performance
- Expert in Frontend, Middleware design, development & implementation with experience in Angular, Node ExpressJS, and related technologies.
- Experience in AWS Cloud Infrastructure, AWS application services, AWS Database services, Containers, Microservices
- Experience in designing Micro services reference Architecture, Design, Implementation.
- Experience in BRMS, BPMN, Integrations
- Cloud native solutions, DevOps, Containers, CI/CD, Code Quality, Micro-Services and API architectures, Cloud, Mobile, Analytics.
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| Job Level | 5 – 15 Years, 5 – 8 Years |
Job title: Technical Support Engineer – Italian
Location: Mauritius
Education Qualification: School Certificate or Higher School Certificate
No of openings: 10
Roles & Responsibilities/ Job Description:
- Provide support through Voice, Chat, Email & remote assistance (universal agent)
- Provide WOW customer experience
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into the system
- Ability to follow processes, meet and exceed KPIs
- Identify and escalate priority issues
- Case/Ticket documentation
- Adhering to standard operating procedures required by the process and organization
- Awareness of relevant service levels
Required Skills:
- School Certificate or Higher School Certificate
- 6 months to 1-year experience.
- Italian Proficiency Language Native or near-native speaker
- Good understanding of French and English languages
- Excellent verbal and written communication skills
- Customer service orientation
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| Job Level | 1 – 2 Years, 6 – 1 Year |
Job title: Technical Support Engineer – German
Location: Mauritius
Education Qualification: School Certificate or Higher School Certificate
No of openings: 10
Roles & Responsibilities/ Job Description:
- Provide support through Voice, Chat, Email & remote assistance (universal agent)
- Provide WOW customer experience
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into the system
- Ability to follow processes, meet and exceed KPIs
- Identify and escalate priority issues
- Case/Ticket documentation
- Adhering to standard operating procedures required by the process and organization
- Awareness of relevant service levels
Required Skills:
- School Certificate or Higher School Certificate
- 6 months to 1 year experience
- German Proficiency Language Native or near-native speaker
- Good understanding of French and English languages
- Excellent verbal and written communication skills
- Customer service orientation
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| Job Level | 6 – 1 Year |
Job title: Trilingual Customer Support Representative
Work Location: Barranquilla, Colombia
Experience: 6 months
Education Qualification: Bachelor’s Degree
Roles and Responsibilities:
- Provide a world-class experience to our customers by answering incoming questions from multiple channels, including phone, chat, and email.
- Resolve solutions to help customers thrive.
- Conduct procedures to escalate and coordinate the customer response in accordance with values.
Required Skills & Desired Skills:
- English Language with B2/B2+.
- 6 months of experience in customer service
- French Language Be/B2+.
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Position Title: Customer Service Representative
Location: Romania
Working Hours: 8AM to 5PM EEST Monday thru Friday (5×9); may be required to work other shifts to meet customer needs
Experience
- Minimum 6 months -1 year of demonstrated customer service-oriented experience
Functional Skills
- High level Integrity, understand & abide by our business practices
- Willingness to learn (LOB specific product/service, policies & processes), execute and improve
- Ability to effectively navigate through desktop tools, applications and websites
- Basic Knowledge on MS Office
- Excellent Problem solving skills with proficiency in identifying issues by performing Root cause analysis
- Proficiency in keyboarding (30+wpm), Windows-based applications, internet and web browsing
- Ability to utilize various documentary and personnel resources to craft case-specific action plans
- Ability to work with a sense of urgency
- Ability to spot and report areas for continuous process improvement
- This role is temporarily remote due to COVID-19.
- You must be able to work assigned shifts during the center’s hours of operation: 8AM to 5PM EEST Monday thru Friday (5×9)
- Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience preferred.
Soft Skills:
- Must possess excellent oral and written communication skills in German/French/Italian + English
- Ability to express precisely and with clarity
- Excellent listening & Probing Skills
- Exhibit strong interpersonal techniques – is positive, pleasant, respectful and customer focused
- Ability to express empathy and exhibit a desire to help others
- Provide case handling that is unique and based on each individual customer’s specific needs and schedule
- Ability to de-escalate difficult customer issues to full resolution
- Focus on creating a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value
- Ability to cope with stress and to remain calm in all customer service situations – remain patient, polite and provide excellent customer service
- Preferred to have trouble-shooting experience with VoiP/Cloud PBX systems / cloud telephony technology
- Ability to handle high volume of tikets, phone calls, and chats.
- Being a true team player is a must.
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| Job Level | Fresher / Entry Level |
Job title: L2 Sr. Technical Support – Java/Python
Work Location: Hyderabad
Experience: 6-9 Years
Education Qualification: Any Degree
No of openings: 6-7
Roles and Responsibilities:
- Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
- Coordinate and work with client Engineering team / Tool owners.
- Ability to perform project planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines
- Ability to work with business and technology subject matter experts to assess requirements, define scope, create estimates, and produce project charters
- Good understanding of SDLC and agile methodologies is a pre-requisite
- Define strategies to provide world class support to end-users’ queries
- Logical thinking and problem-solving skills along with an ability to collaborate
- Act as the point of contact for escalations and handle them as per the escalation procedures documented
- Take responsibility to coach, train and help team members to meet the skills required to do the job
- Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
- Participation in ad-hoc and recurring meetings
- Should be able to manage a team and handle cross functional communications
- Shifts: 24*5 (Rotational Monthly)
Required Skills:
- Graduate and above in any field
- 6+ years of experience in application development framework and DevOps
- Good interpersonal, communication (English – verbal and written) and presentation skills
- Able to analyze the data, make data-driven decisions and should have an eye for detail
- Proficiency in the below tools will be preferred
- Expert in one or more programming languages such as Java, J2EE, Spring, etc.
- Proficiency with Java, Java Beans, Java Servlets, and JavaScript.
- Sound knowledge of Linux and Shell scripting
- Sound knowledge in DevOps tools such as Jenkins, Kubernetes, Docker/Ansible and CI / CD deployment
- Knowledge on Code repository such as Git and Github
- Knowledge on Code release management tools
- Cloud Applications (with Single Sign-On)
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| Job Level | 5 – 8 Years |
Job title: Technical Support Engineer
Work Location: Dalian, China
Experience: Minimum 1.5 years
Qualification: Bachelor’s degree in computer science, Engineering or equivalent
No of openings: 1
Roles and Responsibilities:
• Handles first level calls/cases from SL3/SL4 customers
• Case ownership, documentation and management
• Customer Management, Setting right expectation, Situation handling
• Driving case progression as per the SLA
• Utilizing tools and systems
• Working with relevant groups in the client organization (SE, Support Manager, L3) for case
progression and updates
• Backlog Management and meet the expectation set with customers
• Work on pending cases(backlogs) and drive towards closure
• Periodic follow up as per SLA defined by the client
• Process, Queue Adherence and SLA awareness
• Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.)
• Knowledge Base Article Creation when there is an opportunity for it
• To contribute knowledge base and the knowledge sharing forum
• Improving customer experience and Building relationship
• Completing ACE and PCNSE certification within 120 days of go-live
Qualifications & Experiences::
• Bachelor’s degree in computer science, Engineering or equivalent or demonstrated skill
and/or related industry experience
• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP,
FTP, TFTP).
• Experience in VLANS, Tagging – IEEE 802.1q, 802.3ad, 802.1d, 802.1w.
• Experience in IPSEC VPN/SSL-VPN/NAT/GRE/
• Experience on routing protocols – RIP V1/V2, OSPF, and BGP
• Knowledge on Authentication Protocols like TACAS/RADIUS/802.1x
• Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper
SRX will be an advantage.
• Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.
• CCNA, CCNP, Checkpoint Certification, CCSP certifications will be an added advantage.
• Knowledge of DHCP.
Language:
• Fluent English ability & Korean ability
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| Job Level | 1- 5 Years |
Job title: L2 Mid Technical Support – GoLang
Work Location: Hyderabad
Experience: 4-6 Years
Education Qualification: Any Degree
No of openings: 6-7
Roles and Responsibilities:
- Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
- Coordinate and work with client Engineering team / Tool owners.
- Good understanding of SDLC and agile methodologies is a pre-requisite
- Define strategies to provide world class support to end-users’ queries
- Logical thinking and problem-solving skills along with an ability to collaborate
- Act as the point of contact for escalations and handle them as per the escalation procedures documented
- Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
- Participation in ad-hoc and recurring meetings
- Shifts: 24*5 (Rotational Monthly)
Required Skills
- Graduate and above in any field
- 5+ years of experience in application development framework and DevOps
- Good interpersonal, communication (English – verbal and written) and presentation skills
- Able to analyze the data, make data-driven decisions and should have an eye for detail
- Proficiency in the below tools will be preferred
- Dev Ops – Release Management, Puppet, Chef, Jenkins.
Good to have:
- Knowledge on Code repository such as Git and Github
- Knowledge on Code release management tools
- Cloud Applications (with Single Sign-On)
- knowledge of architecture frameworks, and design principles; ability to decipher & manage technology, performance engineering.
Technical Skillsets
- GoLang – Min Exp 2 Yrs
- Having good exposure in Jenkins for CI (Continuous Integration)
- Having good exposure to Release Management, Puppet, Chef,
Follow us on LinkedIn to know about our latest job openings!
Submit the form below to apply
| Job Level | 5 – 8 Years |
Build your future at Movate
Roles Available
Recruitment fraud alert
The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.
Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate. As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
- We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
- We never request money for any purpose before, during, or after the hiring process.
- The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.
Stay safe and stay vigilant.
Employment Verification
For employment verification inquiries, kindly reach out to our dedicated team at employment.verification@movate.com. We’ll assist you in confirming relevant employment details at the earliest.
